Rehabilitation Institute of Michigan Main Campus image

Rehabilitation Institute of Michigan Main Campus

Physiotherapy center Rehabilitation center Sports medicine clinic

😐 Just struggled here from two hours away to visit our family member. Arrived at 6:10 p.m. My understanding is that visiting hours are until 8 pm. Apparently not. 6 pm I was told by people gpong in and out of the locked building. I had my mother in a rehab in Troy. Could visit whenever I wanted. Rehab... People often mention staff, patient, great, therapy, good, people,


Address

261 Mack Ave, Detroit, MI 48201

Website

www.rimrehab.org

Contact

(313) 745-1203

Rating on Google Maps

3.80 (91 reviews)

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Featured Reviews


Frequently mentioned in reviews: staff (9) patient (8) great (8) therapy (7) good (7) people (6)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 1/5 Robert M. 2 years ago on Google
    I’m a patient now in RIM, The physical therapy are great, the day shift nursing is great also. When the afternoon shift started is like a ghetto place, you hit the nurse button & they at as if you’re a problem. The lady that answer you’re request is ghetto. A bunch of lazy ppl.
    5 people found this review helpful 👍

  • 3/5 Jill D. 1 year ago on Google
    Just struggled here from two hours away to visit our family member. Arrived at 6:10 p.m. My understanding is that visiting hours are until 8 pm. Apparently not. 6 pm I was told by people gpong in and out of the locked building. I had my mother in a rehab in Troy. Could visit whenever I wanted. Rehab in Flint can visit till 8 or 9. This is bad from the standpoint of a family member. I hope she is getting good care. We can't see it
    5 people found this review helpful 👍

  • 2/5 HOMEWRECKA313 3 years ago on Google
    The Good: The facility is great, all necessary equipment to get you back together. The facility is nice & clean, all staff observe Covid practices Doctors are attentive & make patient care a priority Food is good The Bad THE NURSING STAFF They spend more time gossiping than they do caring for patients Hitting nurse call light usually is a 20 to 90 minute wait for a response Rest & Sleep is not a priority, good luck
    4 people found this review helpful 👍

  • 1/5 Carl P. 3 years ago on Google
    High quality care - nightmare billing. I switched to cash pay and they tried to charge me the full insurance-pay rate, even after I'd paid the cash-pay amount at the time of billing. Should have been a very easy fix, but it's been over 4 months and it's still not resolved. Not worth the headache of working with them.
    4 people found this review helpful 👍

  • 5/5 Rosland H. 10 months ago on Google
    I absolutely love DMC facilities to me they are the best they are friendly loving and compassionate the service is fantastic. I also want to say that I’m going to miss Dr.Smith she was a beautiful spirit i love her hate that she is leaving RIM. I wish you the absolute best on your furture endeavors best wishes and God Bless! <3
    3 people found this review helpful 👍

  • 4/5 Karen L. 4 years ago on Google
    As a recent patient, I highly commend the therapy staff The nursing staff: 85% excellent. Aides: 50% better than average, 10% totally superior, 40% just there for a paycheck. Overall, I made great progress but I also endured non-professionalism, bullying & shaming behaviors from staff and management that allowed me to vent but no changes were seen.
    3 people found this review helpful 👍

  • 1/5 Antonio H. 1 year ago on Google
    My wife had a stroke and their inpatient/outpatient physical therapy is excellent, but when they sign you up for their outpatient physician services it's a mess. They set your appointment times when their staff is at lunch so you have to wait until they come back. My wife last appointment it was 40 minutes before we saw a doctor. I had to let them know this is an unacceptable practice. Even thought you have an appointment, they make you call to see if they have a room available. I told them that's why you have appointment. A staff member told me that how it works here. That's why your getting this "One Star". Do get me wrong the doctors are good but their scheduling needs help.
    3 people found this review helpful 👍

  • 5/5 Karla R. 1 year ago on Google
    The Dream Team At the RIM is Carthick,Chelsea,Eric and Tammy they Are very professional high standards when it come to customers service and having compassion is key they are AMAZING! BRAVO RIM
    2 people found this review helpful 👍

  • 5/5 Christopher La J. 1 year ago on Google
    I was here for a month after a terrible case of Covid Pneumonia which left me incapacitated from January to June. I was completely bedridden and couldn't do so much as hold light items. This is my story from late June to August 3rd, here at RIM. The experience here was phenomenal. I was on the 4th level and every day (besides weekends) I was out in the gym area doing 90 minutes of Physical and Occupational Therapy with a mixture of Speech. It was very hard at first, painful even, but my therapist had to be the nicest people I ever had the pleasure of meeting during my time. I'm unsure if I can name people, so I'll leave that a secret. You know who you are though. I was constantly at my breaking point. Tired every day due to all the physical output required for me since I essentially lost all of my muscle mass. I constantly needed a nurse or PCA to tend to my basic bodily needs. I can't express how grateful I was to have people clean me constantly (and I will always apologize for that). Thank goodness I could feed myself at least, I would've felt worst! I'm sure many other patients got depressed, I sure did. It's hard being in that position and, besides the grueling therapies, there's nothing to do but contemplate life and think about the future and the what if's. That's fine, but you gotta remember, you're in a place designed to get your mobility back! I'm kind of kicking myself in the foot for being so depressed at first because my progress was very slow. Very VERY slow. I too had those thoughts that I was stuck being wheelchair bound and mostly bedridden. Listen... you will get better. Your muscles and stretches will return. As of this day, December 3rd of the same year, I'm finally walking again, thanks to the help of these therapist here. But I'm getting ahead of myself, another part of RIM helped me improve as an outpatient, not this place (though it definitely got me started, no doubt!). Food-wise... goodness, it was fantastic. When I got here, I was cleared to have a full diet and goodness was their stuff GOOD. Special shout outs to this one food service lady who cut, opened, and helped set me up every single time. I hope you're still there, you were the best and I bet a lot of patients feel the same way. No one else did NEARLY as good as you did. Took orders well, delivered in a timely fashion, and always repeated what that day's food was. I did have one bad thing to say, but I wouldn't drop a star for it. My caseworker... did little for me. My family members were very confused about what to do and the caseworker seemed to be "on vacation" half the time. In fact, get this, the day of my discharge... they didn't get me a transport... Seriously? I had a PCA with me on the 1st floor when this happened. They were absolutely livid that my caseworker didn't prepare a transport for me, still stuck in a wheelchair and could very briefly stand. Very unprofessional and just a kick in the rear for my entire family that was present. Anyways, this is getting long. Final words, just want to say RIM did what they had to do. Thank you to all the staff and therapists that attended to me. I'll never forget this place. Thank you, truly.
    2 people found this review helpful 👍

  • 5/5 Brionna M. 4 years ago on Google
    If you are looking for a great place to recover or find a great sports medicine doctor this is definitely the place to go in town !! And I am not kidding. From the warm welcomings , pleasant assertiveness, clean , warm , friendly and quiet environment. The doctors like Mr.Berwick who was extremely informative and physical therapy physicians like Kaisey who was amazing at treating my injury and prepared me for best strengthening results upon discharged. At this place they are guaranteed to live by there motto and that’s make every patient feel special and super cared for leave a long lasting impression. Choosing this place for recovery and treatment will be one of your best decision for sure
    1 person found this review helpful 👍

  • 5/5 tammar p. 3 years ago on Google
    I came to visit a friend, after trying to get his car started, Dead Battery, .I brought him his computer and stuff , and the front desk people were cordial,professional, and called up for a nurse to come and take the package up for me, Easy ,kindly experience
    1 person found this review helpful 👍

  • 5/5 Shirley C. 11 months ago on Google
    Amazing physical and occupational therapy. Everyone at RIM was so friendly and supportive. They was so patient with me and refused to let me give up. I had a stroke and was paralyzed on my left side and trouble speaking. I cried every day. Everyone was so nice and patient with me. I’m back walking and feeling good and doing just about everything. Thank you RIM 🤗♥️
    1 person found this review helpful 👍

  • 1/5 Jack E. 10 months ago on Google
    Great PT, horrendous billing practices. I set up a payment plan with them one month. The next month when I called to make a payment, they said the payment plan I set up was invalid because “tHe SySteM cAnT tAkE a PaYmeNt lEsS tHAN $50.” So I ask to speak to a manager, he tells me the same, so I ask to speak to another manager, he tells me the same. Then I speak to Vien, he tells me I can’t speak to anyone above him and he can’t honor the payment plan I initially set up, and he doesn’t know how to make the computer accept a payment less than $50. I will never return. There are plenty of great PTs out there who work for better companies.
    1 person found this review helpful 👍

  • 5/5 Patricia S. 7 years ago on Google
    I've been here a few days now and everyone here is absolutely amazing. They are all friendly, willing to help with anything and they really know what they're doing. I was nervous to come to Detroit for therapy because it's far from my friends and family but I'm now glad I'm here. I highly recommend this hospital.

  • 5/5 Johnita T. 1 year ago on Google
    I love Dr. Anderson and her crew on the second floor they are so sweet and caring and takes good care of me most recommended love you ladies ❤️

  • 5/5 Sarah Leszczynski (. 7 years ago on Google
    Very clean and welcoming atmosphere. This is a wonderful thing when you're going in for rehab, starts the process off right. Everyone even the security and parking staff is kind and patient. Definitely one of the best medical facilities around!

  • 5/5 Denis B. 1 year ago on Google
    Thank You Staff of R.I.M! Tia💘, Alisha 💞,Abbey💖! God Bless You All 🙏

  • 5/5 Deborah T. 1 year ago on Google
    DMC has the best Physical Therapist, and the hours are great.

  • 5/5 Theresa V. 6 months ago on Google
    My husband was here for 10 days, with a noxious brain injury following cardiac arrest. He was in the hospital for 30 days prior and couldn’t comprehend or manage thoughts. Could barely remember who people were, what year, day, season or where he was. In 2 days @ RIM he made marked improvement in 10 days he was 75% the guy he was before the CA. Now 7 months later he’s 90% the guy he was. I owe this 2nd chance to RIM and their staff, support and hard work. THANK YOU

  • 5/5 Belinda H. 9 months ago on Google
    I had a Stroke back in February this year 2023 I was transfered to RIM for my therapy. When I got to RIM I couldn't stand, sit up, couldn't hold my right hand up,basically I could not do much for myself. My team on the 6th floor really worked hard with me. I want to really thank Stephanie, Andrew, and Megan for the help and encouragement they gave me. I highly recommend RIM. The entire 6th floor was excellent.

  • 5/5 Sementra T. 5 months ago on Google
    I am currently a patient here my PT Ms Mia is phenomenal she is the best I recommend RIM

  • 5/5 James S. 8 months ago on Google
    No better place to go for comprehensive recovery from ANYTHING❗MY EX-WIFE, DAUGHTER, and ME (TWICE - two different needs)❗Empathetic, Compassionate, Professional and almost unbelievably Motivating ‼️‼️


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