Good points: they have some good doctors. It is a neat looking hospital. And the cafe has great coffee. Bad points: 1. any visit takes a minimum of 4 hours of waiting for everything (insurance approvals, long, slow-moving queues for any procedure, receptionists and pharmacists to decide to work.. etc.) 2. Call system is horrible: you may have to call for 2-3 days before someone picks up and helps you set an appointment. Zero feedback on your tests. Zero care about complaints. 3. Emergency department as a whole is very bad. They'll throw you on a bed for an hour or two no matter how much pain you're feeling, and attend to you when they feel like it. Even if you're the only patient there! 4. Staff is bored and lazy and have no consideration for the patients' needs. If you complain about the wait, they blame your insurance while they almost always send wrong information to the insurance or send it late. And if you go to any other hospital, you'll be in and out within an hour, with your same insurance!

Unprofessional. They only care about money. They treat you like a product. I had a sever toothache and the doctor didn't take me cause they said he is busy. And nobody even cared that i was in pain. It's like it's not a hospital. Receptionists are like robots.. I do not recommend it!

Worst hospital. All they care is how to charge your insurance. They have no emergency prioritizing.

Why is no one responding to me? Extremely terrible service. It’s been 3 weeks now and still no refund and no one bothers to get in touch with me. Last week your public relations guy told me that by Monday my cheque will be ready for pick up. I sent someone over today and still the cheque is not ready. Why are you lying to me? Why are you wasting my time? Why does it take 3 weeks to refund my money? Why do you overcharge your patients and then promise to refund immediately when you clearly don’t? Where are your ethics? If it was the other way around would you wait for me 3 weeks to give you back what’s yours? I certainly doubt so. Update: They gave me the cheque today 9/9/2020, 1 day after I wrote the review, the cheque is dated 3/9/2020, I was supposed to receive the refund on 18/8/2020. This review is solely towards the finance department of the hospital. Otherwise, the service itself is fine and the medical staff are experienced and well trained.

I requested for a report to be sent to my email address and the Filipino nurse told me their policy is that they can't send via email address. I feel that's not justifiable especially during COVID times. I asked to speak to someone in charge and the phone got disconnected. That's level of commitment to a patient. I still haven't got my reports and I have to wait until I go and get it myself on my week off. The level of stress leading up till I get my reports will be very overbearing. I don't understand while other hospitals can,why can't Al Emadi too.

worst experience I've ever had with a doctor. Disturbingly unprofessional, ill mannered, unnecessarily rude and stingy. Their ophthalmologist require urgent mental health support. That is, he had a family situation and shouldn't have been allowed to speak to patients in this poor state of mind. Waste of money and time,, with a lot of disrespect The one star is for the useless nice building.

Waiting for insurance approvals takes a very long time, although it is not taken in some other places and using the same insurance company. Advice to reduce time: The hospital obtains a copy of the analysis, medicines and tests that do not need to be approved by the insurance company and therefore will be reviewed by the insurance officer quickly without waiting for the approval of companies of different types on each request for each patient, and therefore the patient will be served as soon as possible

Overall the The hospital and the service is very good. However, any test results will not be shared to patient /client online, or by any other means, apart from visiting the hospital again for collection (multiple visits may take place). Insurance pre-approvals can take very long time sometimes.

Service wise Worst hospital in Qatar. Staff working as a Mafiya and what they saying we have to accept. Nurses does not know how to approach if someone come as emergency. Also make many demands. Go there, buy medcine etc. For inside treatment, who has to take medicine? Finally infront of uw, dr scold the nurse to take medicine from Pharamcy.

Bad experience from this hospital very poor service

(Translated by Google) Large and spacious hospital, easy booking dates, much better than Hamad Hospital (Original) مستشفى كبير وواسع ، والمواعيد سهلة الحجز ، أفضل بكثير من مستشفى حمد

The receptionists at this clinic do not communicate well and are quite dismissive. My experience with Dr. Hosam (ENT) was efficient and pleasant.

This is really bad hospital, they gave me appointment at 7:30, when I arrived they let me wait for more than 50 minutes for nothing, and when I saw the doctor, he didn’t gave me the correct treatment.

(Translated by Google) Ophthalmologist Ramzi Adel El-Bishara does not give time and information that is useful to the patient. He is a non-professional doctor. (Original) طبيب العيون رمزي عادل البشارة لايعطي الوقت ولامعلومة مفيدة للمريض ،طبيب غير محترف.

By far the worst hospital in Doha !!! It’s crazy that they even Charge you for there bad treatment, i had severe allergic reaction and couldn’t breath. The staff wouldn’t let me in inside emergency, was gasping for air and the receptions kept screaming that they don’t admit covid patients even though i was clearly had swollen red face, after they were convinced the doctor kept screaming that i had high fever and shouldn’t have come because i was dangerous and kept screaming at me to wear my mask while I gassed for air. They told me to go to HMC ER because there policy was not to treat fevers!!!!! Can’t believe it’s a hospital they just would rather you die then come for treatment.

It used to provide good medical services but since 2 years back the only concern they have is taking your money. Sure the hospital looks clean and it has mable in some areas, but the marble is not the reason you go to a hospital. The doctors will either rush you do some procedure without explaining the implications or are incapable of providing the treatment you need and refer you to Hamad anyway. I do not recommend.

This hospital is terrible to deal with. Spent so much time on the phone with these people. I've had 2 consultations already (which is one more than I should have). I need a procedure done but I can't make an appointment for a procedure because the receptionists don't know how to do that. They can only book another consultation. They seem to be trying to get as many visits as possible without doing anything. I tried calling my doctor directly, but he isn't answering his phone.

I recently visited Emadi Hospital (D-Ring road), which is a high-end facility with a consultation cost of at least QR.400/500. I had a terrible time with both the doctor's diagnosing procedure and the details (Urology & Pulmonology). At the very least, we anticipate a thorough consultation with a specialist physician (Urology & Pulmonology). When we notify our doctors about our health problems, they must at the very least provide a proper diagnosis and explain the problem to the patient. This calms the patient and relieves his or her anxiety. It appears as if they are only there to pass the time, collect paychecks, and increase the number of different tests performed on patients that are not essential! I have a lot to say, but I hope that all private clinic doctors have some ethics and humanity to serve the people with the utmost care, rather than focusing solely on making money!!

Dr. Hossam Abdulhameed is an insulting doctor! I went for an x-ray and ultrasound, had to wait for an hour and a half to get the report although I was the only one in the department. Doctor kept on saying he will get the report in 15 minutes, but took 1.5 hours instead. Upon the final call from the reception, the doctor threatened that he would go home and told the receptionist that the patient should go to hell! The receptionist apologised to me but the doctor is anything but ethical/behaved. Made me feel like I’m begging him for a favour rather than paying for a service! He certainly doesn’t deserve a career in healthcare.

Staff at Al emadi hospital are not the best staff and when it comes to the customer service I can't give them more than 3 out of 10. They are not well educated of the system, procedures and how to elaborate to the patients. Many times over the maternity check ups they make payments mistakes and don't know anything about insurance policies! Every time we need to wait until they fix their mistakes or we will be communicating with what they call PR to resolve the problem. Anyhow ! In my opinion non of the staff on the reception or laboratory registration are experienced enough to be in that position... they are all like newly hired people with less than 2 months experience

worst customer service ever not cooperative staff. like it is not a hospital. and the customers all need kindness before treatment imagine that waiting time for emergency cases between 7 to 10 hours

(Translated by Google) An annoying place for frankness and patient may not take comfort, especially by the accompanying patients where more than one person arrives, there are no specificities of the patient. Overcrowding in the pharmacy and in the corridors Protection staff are busy with mobiles and there is no interest. Nurses talk a lot and their voices are disturbing and disrespect for the privacy of patients. (Original) مكان مزعج الصراحة والمريض ماياخذ راحته وخاصة من قبل مرافقين المرضى حيث يتوافد معه اكثر من شخص ،لاتوجد خصوصيات للمريض. ازدحام شديد عند الصيدليه وفي الممرات موظفين حماية مشغولين مع الجوالات ولايوجد اهتمام . الممرضين كثير الكلام واصواتهم مزعجه وعدم احترام خصوصية المرضى.

Doctors interested in moving about and relaxing than seeing patients or being on time. Orderlies themselves like to quote the process but would rather skip people they know across the line. Worst branch of Hamad it seems.

(Translated by Google) The hospital is great and thankfully there is a wait but in general the services are good and the writers are superb and helpful (Original) مستشفى رائع ولله الحمد هناك انتظار لكن بشكل عام الخدمات جيدة والكاتبات رائعات ومتعاونات

Doctors are good, hospital is clean and following a strict infection control, however the cashiers and receptionists... disastrous, incompetents...they are way far from what means customer services...

Another place that deserve a 0 star grade. Have you ever been lectured by a supposedly welcoming desk lady? Well I have! I arrived 4 minutes late to my appointment, I was wrong, I apologized. I was expecting to have my appointment rescheduled or simply canceled, but instead, the lady who was at the entrance after spending time on a phone call she picked up after I had arrived started to lecture me on behalf of Dr Sonia... Like... Seriously ! I, of course, reported her and explained the manager that they were dealing with patient/ CUSTOMER paying for the service. If it was their right to cancel or refuse me as a patient, lecturing me was totally unappropriate. Al Emadi hospital managers, please, get your s*** together, and teach your employees their limits!

Thank you for making me more sick . Doctors are bad .. the one in reception he don’t wear mask ..( he looks supervisor) they don’t respect They gave me additional height blood pressure. I called to complain they Didn’t took anything in serous. I wanted to meet with anyone can hear my complain but no one there only nurses. If u care about ur health or one or ur family health and u read my review, I strongly advise u don’t go there . Worst doctors, staff , .

We had an appointment with Dr Sadiya Gynecologist consultant . She ddidnt care about paitient ou care about reports and tests ofcourse these are important. But when she check the patient and baby , it took the 1mins she just touched ultra sound machine on my belly for 1 second and finished reallly made me surprised... and scared from this docotor what does she know about me and baby and will deliver my baby under her hand. I dont know other doctors. But i will never ever will go to Dr Sadiya anymore and i dont recomand her at all for new patients and baby. Please read my review and try yo check with other doctors... In the website, her picture shows very nice and generous doctor but she was reallllly awful whom i met the doctors in my life. Even i dont want to give 1 star for this hospital and doctor sadiya.

Overall the The hospital and the service is very good. However It will be more better to do the X-ray, ultrasound & lab in one building. Please share the Lab/test results & reports to the patient online by sending links. Thanks.

There are some negative points regarding this hospital and it will be last visit for me: 1- I had a surgery and I asked to see the doctor before making discharge but the doctor didn't care and give me dischare without checking my case, and I had a complaint but no one care and called me. 2- insurance approval takes very long time. 3- some of the receptionists in physiocerapy department are very rude and I complain to their supervisor and he promise me to check and call back but he didn't. At the end, it will be last visit for this hospital and I will not come again after I finish my physiocerapy.

I always receive first class treatment from the staff. The nurse I had for my biopsy was so caring and supportive throughout the procedure, she helped put me at ease. I would highly recommend Al Emadi.

I did 3 tests recently and they charged 150 Riyal for the printed report. Since Insurance is covered for the cost of tests I don't find any logic in charging for the report. It is their responsibility to give me report free of cost. Any way they charged it but still I did not receive one of the reports. They said it takes time to prepare and they will call me. Now more than a week still they did not call me.

Very bad experience. Can't carefully check if the insurance is valid in the hospital or no. After waiting and doing the procedure they will inform u suddenly that the insurance is not valid in there side so u need to pay 400 riyal for consultation fee. Where is the professionalism here. The first time that a client when infornt of your desk reception you must give the proper details and validity of there insurance.

Very disappointing. I have to always wait hours for insurance approval. The funny thing is that the insurance provider has responded immediately asking for more clarification, but the hospital has not replied with the clarification. Upon following up, the answer is waiting for insurance approval without even checking the insurance providers email response after I called the insurance provider for the reason for delay. He explains that he is waiting for the hospital response.

One of best hospitals in my life I see . Staff treatment like baby to patients. Give respect to patients. Doctors give good advise.

Best ever hospital i found. Thank you so much to all the staff and doctors. I would say world class treatment, care and well professional staff for gynecology and obstetrics. It don’t matter you are Qatari or Non, equal treatment and care. Only for visit visa holder a bit expensive. Thanks again Alkhor hospital.

One of the best hospital in hamad medical corporation network. Infrastructure and facilities old but maintained , and surprising. Very friendly and accessible staffs Lot of parking lots available around the hospital Hospital is equipped with all modern medical imaging facilities and treatment facilities. Have good emergency department and medical team.

The hospital itself is a state of art equipped with all modern facilities but people (specially doctors) employed their to prvoide medical services do not do what they're hired for.......worst hospital in terms of doctors behaviour towards patients and treatment of their ailments. Doctor often find wayout/excuse to pass on the patient to other doctors/department just to escape the responsibility of provide medical care. They are very insensitive towards patients and treat them like 'TRASH' meant to be thrown out as garbage. I took treatment from this hospital in ortheopadic department for 7 months but I still stand at same place where I started off. I still have same ailment and no cure. 100% DISSATISFIED

Waiting up to 10 hours to see adoctor! How come?

(Translated by Google) The worst hospital in Qatar is sitting with them, Lyn Magee, the appointment is over 12 hours because of the laziness of the employees. If there was someone watching the hospital, the employees worked fairly, and the comments below all of them, then it was not real comments. Thank you for the bad service. (Original) اسوء مستشفي في قطر تجلس عندهم لين مايجي الموعد فوق 12 ساعه بسبب كسل الموظفين لو كان هناك شخص يراقب مستشفي كان الموظفين اشتغلو عدل والتعليقات الي تحت كلها فبركا مش تعليقات حقيقيه شكرا علا الخدمة السئ الواحد عادي يموت لي مايجي رقم موعده .

Ratio of doctors to patient is less and not enough.Waiting time too much.

Bad experience from this hospital very poor service

(Translated by Google) Excellent service hospital (Original) مستشفى خدماته ممتازه

Waiting time is just toooooooo long, service is oke

Helpful Hospital Alkhor people...

Better care.... Good medical staff

They simply don’t reply to the phones, I’m trying to book and MRI I been calling for 5 days.

Waiting time for walk-in OPD clinics is a bit Long. Most of the doctors are good. Other staff is also cooperative.

Great place, friendly staff, excellent Drs.

I am continuously visiting hospital, every time facing same problem , i have always booked appointment before visiting but waiting too long , like if my appointment at 1800 ,doctor will check around 1830 or 1900 even i am coming half hour before appointment.so overall wating more than one hour if lab or other test then sure three hour you have to spent in hospital . Cashier counter very irresponsible and bad behaviour. Best regards.

They don't even deserve a single star when it comes to patient care. worst online/phone service ever. None of their departments answer the phone be it Insurance or Physio therapy. Reception just transfer your call without ensuring the relevant department answer it.

Dr. Remita from Rheumatology is great. He took good care of my muscle and joint pain problem and is very professional. Highly recommend!

(Translated by Google) When the health of your child matters visit Al Emadi Hospital Accreditation Canada to improve the quality of health and services, updated in health sector and updating products. When your child's health is important to visit Al-Emadi Hospital Canada accreditation to improve the quality of health and services, modernize them in the health sector and update products. (Original) When the health of your child matters visit Al Emadi Hospital Accreditation Canada to improve the quality of health and services, updated in health sector and updating products. عندما تكون صحة طفلك مهمة الزيارة مستشفى العمادي اعتماد كندا لتحسين جودة الصحة والخدمات ، وتحديثها في القطاع الصحي وتحديث المنتجات.

(Translated by Google) The worst hospital in Qatar Wait two hours and the appointment is 6 text (Original) اسوء مستشفى في قطر ؛ الانتظار ساعاتين والموعد محدد 6 ونص

it is the only hospital in Doha that security guards will tell you to move your car coz it’s not allowed to wait for a patient if you are sitting inside of your own car. they gave priority to the coffee shops customers

To stay for 3 hours for an X-ray with an appointment it’s so ridiculous... and there answers to you is short of stuff 😳”why take all this people then” And then the doctor is off duty... and have to take another appointment..for the doctor behalf’s I finished with him on time as it supposed to be thank you doctor.

Outstanding service and standards. The only thing which lets it down sometimes is the receptionists can be difficult to reach by phone. Doctors, surgeons, nurses , security and ancillary are very professional, courteous and efficient. ( cafe 42 is also great!)

The quality of service is very bad. The quality of doctor, process of seeing doctor, taking a lab test and the pharmacy, every process is of poor quality. Add to that, rude and ill informed staff. Worst part is it is very expensive. Not recommend.

Every time, I’m going there I find a bad service with not qualified doctors. Last time , I called them from abroad for the PCR test and they confirmed for me that they are working at 8 on Friday and they will accept the first 100 persons. When I went , the nurses told us that they don’t do PCR on Friday and they don’t know what’s happening and I wasn’t the only one there, many families with kids and there was a doctor screaming on a lady that she needs to go to Lusail not to them because she insisted about the test and what they told her in the call center. Very bad service with high prices. I don’t recommend it to anyone !

I had surgery in this hospital and they gave me a lot of drugs. I had an MRI. We did a lot of procedures before the surgery. I didn't even give 1 QR. I had an MRI today, I gave 400 QR. how can this be? I ask the girl in the insurance department over there, she doesn't know anything. I come to your hospital for physical therapy and am constantly arguing with the girls at the reception. because they don't give me an appointment. and they do not inform about any canceled appointment. I had an appointment for physical therapy a few days ago, because I was only 3 minutes late, the girl at the reception both scolded me and did not take me to the appointment. Then I went to Muhammet Bey for a complaint and he called that girl and shared the hospital policy on the phone, but the girl didn't care. Mr. Muhammet said that they will call you for an appointment, but a week passed and no one called me. They don't answer my phone even when I call myself. I'm having so many problems with this hospital. I don't think I will ever come after my procedures are over and I do not recommend this hospital to anyone. Never come, especially for physical therapy. I hope the owner of the hospital sees this comment and is informed about the complaints. you don't even bother to reply, same automatic reply to everyone. “”””We are sorry to hear that. Our aim at Al Emadi Hospital is to give our patients the highest possible quality care by ensuring excellence in all aspects of our practice. We appreciate your feedback and we will look into the manner. Thank you””””😡😡😡😡

Doctors and nurses very good and helpful. receptionist employees are tough and aggressive, also procedures take long time. Insurance approval take more than two our!!!!!

Bad expirience with Dr. Adel Kamaledin. I paid 400 QAR for a consultation and he did nothing. Нe just looked, prescribed random antibiotics and that's it. Consultation was 2 minutes. No analyses, tests and desire to help me. I wouldn't recommend him to anyone, he doesn't care about his patients.

Visited today for the first time. Nurse and staff were very cooperative. Injection was given for 50qr which is quite reasonable unlike other hospitals.

This used to be my hospital, all my consultations and medical needs I took from here. Last time I came I decided not to visit again. My doctors (Cardio, IM, Pulmo, Physio) are great. However, system is slow and customer service is really poor especially in receptions. Emergency is not an emergency - worst of all, you have to wait for so long though there's not much patients, some patients are calling loudly as staff will just leave you for so long in bed and no update unless you call loudly or get up from bed and search them to ask what's going on. Hate to leave but there could be other better hospitals.

Dr Kamel Remita is good, but the radiology department is worst, from reception to the radiologist, with few patients in waiting, nothing was moving. Had twice bad experience in same department.

Noone picks up the phone in Physiotherapy Centre. Staff are very rude and don't have communication skills. During the session physio keeps disappearing and plays with the phone in corridor. Terrible clinic. Receptionists are too busy to give proper service and they are very rude. Worst place in the world

It wasn’t a very pleasant patient experience for me at AlEmadi hospital. I’m not surprised though.. this seems to be like a general trend within healthcare in Qatar. Even though I had an appointment and showed up early, I had to wait even longer (past my appointment time). The purpose of an appointment is to find a common time that works for all parties and commit to it. It seems counterintuitive to make one party wait over 30 minutes past the agreed upon appointment. What disappointed me even more is that I thought the doctor would give me the time of day during the consultation. Especially since the patients before me were taking forever. But the entire process was rushed and I don’t think it was fair to me as a patient. I was also not satisfied with the outcome of my consultation. The only silver lining to the hospital is the cute coffee shop they have. The barista kept me distracted and stopped me from spiralling by chatting about coffee for a while I waited for my turn. He was a really nice guy.

I visited your Hilal branch on 29/09/22 for Dr Wafa Fedhila. Doctor sent request for a ultrasound scan and an x ray for insurance approval. I informed the reception that I can’t wait that day for the tests so to inform me when insurance approval is received. However I didn’t receive any call or sms from the hospital on the insurance approval. After waiting for 4 days when I called the call center (after several attempts to reach the insurance department just because the call center couldn’t do successful call transfer and answering from the other end) they informed the insurance approval received on the same day the request was made and to come for the tests. Next day morning when I went to ultra sound dept, the nurse told I should be on fasting for 8 hours for abdomen scan. I was surprised because my scan is mainly for kidneys and I have not done fasting before. She confirmed fasting required so to come next day but to go to the old building for x ray. When I asked about fasting requirement from old building ultra sound dept those bourses were helpful and checked with doctor and told not required. Just because no proper checking and communication I would have unnecessary fasted and come on another day. My experience was bad because I was not informed when insurance approval came. It’s hard to reach the insurance team. Further the staff should inform before if fasting etc required for a particular test else it’s inconvenient for patients to come again.

The level of care in Al Emadi Physiotherapy Dept is superb. Their therapist Maria and Noora are equally exellent not only in the delivery if care but also in making sure the patient is comfortable and achieving the best results in each session. They are patient-focus and delivers personalized care. The facilities are complete, clean and condusive to the services they offer. The only setback I believe is that the number of rooms and the therapist are not enough to cover the needs of their patients. My experience in booking regular schedule is always a challenge. This must be addressed to ensure continuity of care for better results and recovery of patients. I also observed that therapist and patient care partners barely rest due to multiple patients being seen at the same time. I hope that the management finds time to evaluate the therapist-patient ratio and the high demands. The Call Center staff and their scheduling system needs attention to improve their service. Calling them for a schedule or rescheduling is almost impossible. Despite dozens of calls all throughout the day in several succeeding days, no one answers the calls in both direct lines and trunklines. Scheduling processes must be evaluated for improvement.

What is the purpose of appointment if you have to wait. they ask you to be half hour earlier and then you get to the doctor 15 min. Late. Again they put drop and ask you to wait half an hour which is ok but the nurse plays and inform you that I was searching for you after 25 min. But you were not in seat so Doctor took another patient. Doctors and appointmnet system much better in Hamad Hospital. Also Dr. Feels he is very special not communicate well with patient. I didnot feel ok with my visit and will not repeat it. GOOD BYE Al emadi hospital.

From bad to worse.. I made an appointment a few days before and two hours before I get a call and am told in very difficult language to understand that my appointment is cancelled. I tried to reschedule at a convenient time in another day, but the person on the other end of the phone had disrespectful language and recommended that I can go to another hospital if it is not convenient for me. And guess what!?! That's exactly what I will do, I will avoid coming to this hospital called Al-Emadi where the services are very expensive and you get malicious treatment.

Very Very long waiting time, 1.5 hours waiting beyond my appointment time. I took an appointment for ENT by phone on the same day and they told me there are available appointments from 5:00 pm up to 9:00, so I chose 7:30. I received confirmation SMS saying I should be 30 minutes prior to my appointment for registration. I finished my registration at 7:15, and when I reached the ENT section, I was shocked by the number of patients waiting. I entered to the doctor at 9:00pm. If there are two many available appointments from 5:00pm to 9:00pm, why are there so many patients waiting !

What a mess! The dr is good but you will spend at least 3-4 hours for a 10 minute consultation and medication. You need to double check EVERYTHING because they will mess up your insurance so make sure you phone yourself to check. Pharmacy is just as bad. I have had multiple visits and each one was spoilt by staff who were incompetent and inefficient. So many 1 star reviews with the same automated reply. I think your customers deserve better service

The receptionist and the customer service is really bad. They give false information without checking it out, they keep saying they are following the policy without understanding the exceptions of it, or that there is no one policy for all cases. They always waste my time and no one follows the appointments knowing that I always come 30 minutes before my appointment or more.

My visit to Dr. Media, the dermatologist at Al Emadi Hospital, was exceptional. She took care of my two toddlers with the utmost care, removing their skin tags surgically. Her gentle approach towards the children and their mother was commendable.

Hello, I and my family were well attended to from the entrance, I had a nice diagnostic and consultation experience. However I notice there are no African staff at all, I strongly recommend that there should be one or two black staff to attract African expertraits working in your beautiful country Qatar. Hence, I would love to work with you, I am a certified nursing assistant, I have submitted my CV both on your website and hardcopies to your HR. I hope to hear a feedback from you soon for an invite. Thanks.

The physiotherapy team at Al Emadi Hospital is outstanding. After five sessions with three different therapists, I can see the improvement in my condition. They are all well-trained and friendly. I've had some issues with phone bookings, but the overall experience is satisfying.

Does a DR Alva Wilson work at this hospital? to get a legitimate response even on instagram is impossible. Who is this Dr where did he obtain his qualifications from? Have his qualifications been verified?

Even though I underwent an emergency c section and was absolutely terrified, this was genuinely a positive experience for me and far from traumatic like I'd expected. I remember nothing but good things from my stay at the hospital. My obgyn and anesthetist were both amazing and took great care of me, but what truly got me to leave this review was the maternity ward nurses. I wish I had remembered their names. They were fantastic all round. Caring, understanding, professional, compassionate, and never late to help with anything. The management needs to give them a raise if you ask me

Very much satisfied with the service. From the reception staff who are approachable and fast. Amazing doctors and nurses you have esp Dr Carol, an excellent and very helpful doctor no one could ask for a better health-care team! Thank you!

I totally appreciate Al Emadi Hospital. It is very clean and provide Excellent Service indeed! Staffs are very attentive and caring. Surgeon Dr Rabi is very approachable and the rest of the Dr. Overall, this hospital is 100% reliable.

I had a fantastic experience at the dentist! The atmosphere was welcoming. Dr. Mirjana was very friendly and the service was thorough and professional. I appreciate the care and attention to detail.

Good location, easy parking, welcoming wasn't bad. Doctor's visit quality was so good (Dr. Barham). No prayer room!

Hospital, Doctors & other services are good, But insurance coordination is very poor compared to other hospitals around. the waiting time is too high for insurance because they don't submit your request unless you go and check with them. Very poor service from Insurance staffs, they don't have knowledge about what the insurance company requests them, they don't follow up on it unless you go to them and request for initiating the process.

Best hospital in al khor and neat and clean

I have visited to hospital at 14.20 and they have tested and told to wait for 2 hrs after having 5 hours still there is no response, As I m continuesly asking they are telling, all reports are came , doctor is busy, wait for doctor I had waited for more than 3 hrs +. Really I suffered a lot In that cool climate . As I love Qatar Government and Hospitality ,i got surprised for this hospitality in Hamad medical hospital.This is my experience which I m sharing. This is my experience which I m sharing.i m soo sorry for telling this

Al khor hospital is good place for those who are living near by areas

Even though the facility is good and has enough human resource, the waiting time is extremely unreasonably long.

Staff behavior Very very bad patient problem not understanding if u want check up they're not listening not sending to doctor the r telling go private for check up very very bad I'll request to government please check why staff behavior like that thank you

(Translated by Google) Distinguished service and different attention from other places, and no delay in appointments (Original) خدمة مميزه واهتمام مختلف عن الاماكن الاخرى وعدم وجود تأخير في المواعيد

Good care

(Translated by Google) Their care is very nice .. (Original) العنايه عندهم لطيف ججدا ..

(Translated by Google) Very bad for appointments and patient evaluation (Original) سيئ جداً في المواعيد وفي تقييم المرضئ

Very professional staff,solid facilities, amazing food and top-notch health care services..The only downside is the long wait(8hrs.Or less) to see the doctor

Great Place very Clean

(Translated by Google) God is an excellent time Creek Hospital (Original) والله مرة ممتازة مستشفى الخور

(Translated by Google) Their emergency service is good, but the moment there is no obstetrician, there is only a doctor (man) for obstetrics (Original) خدمة الطوارى عندهم جيده لكن لحظة عدم توفر دكتورة توليد نساء فقط دكتور (رجل) للتوليد

(Translated by Google) Wonderful in everything (Original) رائع في كل شي

(Translated by Google) Best (Original) افضل

(Translated by Google) The hospital's magnificence, excellent services, the obstetrics and gynecology ward are very super care and the doctors are highly efficient, knowledgeable and more than wonderful, nurses and collaborators with patients (Original) المستشفى روعة والخدمات ممتازة وجناح النساء والولادة رعاية فائقة جدا والأطباء على كفاءة عالية ودراية وأكثر من رائعين والممرضات متعاونات مع المرضى

Good hospital .

Friendly staff.

Al Khor Hospital

Good one. specially for gyno

good

Good care...

Takes forever and its cold af. Bring a jacket.

(Translated by Google) The hospital is very organized and the doctors are good, but the prices are very high and overpriced (Original) مستشفي منظمه جدا والدكاتره كويسين بس الاسعار عاليه جداومبالغ فيها

(Translated by Google) Unfortunately, it is one of the worst hospitals and clinics in Qatar ... there is no respect for appointments or the patient ... bad service ... (Original) للأسف من اسوأ المستشفيات والعيادات في قطر ... لا يوجد احترام للمواعيد ولا المريض ... خدمة سيئة ...

Cashier and receptionist in the middle kept ignoring us typing on their computers for over 15 minutes. I tried to ask them how long it would take to get help and they did not even answer which was rude. We walked out and went to KIMS and had way better service.

It’s really disappointing, I’ve got a confirmation from insurance that my physiotherapy sessions already approved and I got msg from your side that you guys will contact me for an appontement however no one bothered to call me since 5 days now Dead ting money from insurance but no follow up This is bad indeed Contact number 77775419

Emadi is a great hospital with very good doctors and staff. It's clean and well organized though the registration and insurance confirmations take longer but it's worth going to anytime.

Currently I am waiting for my 6:30 pm appointment for my wife's consultation. I came early as 5:30 pm and when I reached the nurse is telling us that the dr whom we have has another operation. Couldn't they tell us during the day that the dr will have an operation at that time instead of we coming all the way to the hospital and than informing us about the situation. The worst thing is they are telling us to reschedule the appointment or we need to wait. This is my first visit to this hospital and a very bad experience in this place. I not sure what is the 5 star service these guys r boasting about.

My urologist pretty much assumed he knew everything without asking me questions and gave me the wrong advice. 2 star only coz its clean lol.

The service was very bad specially in the reception . I was asking the receptionist about the registration she just showted at me without any reson . The hospital is very clean and the ENT Doctor is very good but they have to be more friendly with the patients

The doctors are very professional but I have concerns about the reception They are not professionals at all ... I called them before I went and asked if the visited including my insurance card, they said yes, and when I came they took my insurance card from me and they didn't take any money from me they said to go to the doctor after I I ended my visit they asked me 500 riyals !!!!! Why !!! It must be included and you must tell me before I visit the doctor ...... they have confirmed that the doctor's visit does not include any insurance ???? There is a Tunisian man, the man is very rude in his speech 😡😡 Update.... Thank you for your response.... Can you tell me the mail to send my contact This is my number 33431458 Update num 2..... No one call me..so why the hospital asked for my contact and no one will call????

no services for deaf/hearing impaired patients.

Terrible Customer Service.

Worst service ever

Poor service .. after the growth I found my review 2 years back... still 👎 service... poor customer service... I have appointment at 8:30pm..booked last week ...I arrived at 8... stll 2 patient before me and still waiting its 8:50... and no one cares....

It's a good private hospital

If this was world war 2, they would still have a better system

(Translated by Google) No one responds to a call center call On the contrary, Al-Ahly Hospital does not take two seconds at any time. They respond to you. Very poor service for the information. I ask more than 7 times. I call on different days 👎🏼 (Original) محد يرد في اتصال كول سنتر 👎🏼العكس مستشفى الاهلي ماتاخذ ثانيتين في اي وقت يردون عليك خدمه سيئه جدا للعلم صارلي اكثر ٧ مرات اتصل في مختلف ايام 👎🏼

(Translated by Google) As for the experience, the prices are somewhat exaggerated, but the hospital is distinguished by the best anonymous doctors (Original) عن تجربة الأسعار مبالغ فيها نوعا ما لكن يمتاز المستشفى بدكاترة من أفضل ما يكون بدون ذكر أسماء

Giving 1 star is too much already. I am currently sitting at the ER room for one hour already and no response is given with regards to my treatment. Nobody explains anything or gives any guidance.

the worst hospital ever seen in all aspects😷

The Egyptian eye doctor has such an ignorant treatment. How that person is a doctor!!!

A Very bad call center

Very much disappointed of the surgical admission arrangements ... The overloaded medical secretary and room was being cleaned when patient arrived. Waiting...Waiting and waiting

I call on the phone to receive information on my physiotherapy appointment so the reception of the number 4466 6009 transfers me I don't know which planet, for a long time without answer, each time I call for it's the same story

Bad service and unprofessional staff ! Big disappointment...

Doctors and nurses are like snail! Super slow and leave patient without any attention even in emergency room for hours! Rubbish! For them better to cheat chat, how they can call themselves doctors🤬

Saying that this is a private, accredited, 5 star hospital, it is a 0 star hospital!!! If you go to this type of hospital's, you expect fast and professional service, that's what you are paying for! I was waiting for 1h for doctor to receive me, with chest pain and wanted to faint, on non-comfortable, hard chairs. 5 patients came after me and finished before me. Finaly when I was recieved by a doctor, she check up on me in 3 minutes and didn't even listen to my chest, even if i was complaining for it, and there is an international deadly virus epidemia, she just gave me a basic flue medicine and told me to wait outside to finish my paperworks. Bad service! I was again waiting for half an hour where I was sent to hospitals pharmacy with again waiting for 20 minutes for some approvals to recieve the basic antibiotic!!! Sum, for 3 minutes of doctors check up and taking the medicine it took me 2h. Veeeerryyy pooorrr and bad service!!!!! I was there for the first and the last time!!! And I wouldn't recommend anybody to go there. We don't go to hospital to enjoy and check what is new happening in hospital, we go there because we are in medical problems and we need doctor's professional assistance as soon as possible. If there is an option I would give them a medal for the worst hospital in Doha!!!

Bad services. the service is very slow although not much queque. They are not allow children to come inside hospital except the children is the patient.

I had a very good experience with this facility Clean and nurses are very helpful and polite Doctors also. I may apply for job here. Cons. Maybe in few times appointment time inconvenience .

Dr. Haitham Al Mumaiz is extremely professional and knowable. The entire process starting from Dr. Haitham Al Mumaiz, the facility, the nurses etcetera was excellent and well coordinated. I could not have asked for more. Thank you

Reception is ok. Not long qeue. Only few minutes to wait & same with the nurses. they are also helpful. My only concern is my doctor who always in a hurry and will not explain your diagnosis. He just told me ''you had a slip disc' 'you need to take medicine for pain' I told him 'No' as i dont have any pain at all just little discomfort in prolong sitting. He did not even explain where are the part affected based on MRI (those C1, C2 etc.) like the usual explanation you suppose to get from a doctor who cares about their patient. I asked him what is the prognosis? how is the treatment? he just said you need physio & that's it then bye bye....Such a useless doctor! Al Emadi should hire doctors who truly cares about their patient & at least spend time to discuss about the disease & how's the treatment will help the patient. He did even spend 2 mins for consultantion with his patient!!! Worst doctor ever i experience as I've been to Apolo Clinic with Indian & Filipino doctors who takes time to explain diagnosis & treatment to patient...

It's the worst hospital in doha Reception, nurses are not helpful at all, careless,they see you struggling, they don't give proper informations, they keep sending you left and right Can you imagine from 08:30 - 12:08 and I'm still waiting The only one who helped me is the Dr !! He took me by himself to the receptionand ask them to assist me, thank you so much Dr 🙏 I'm really shoked about the service that I received today I'm not the person who complain at all but what I experienced today I cannot find any words to describe my feelings !

1. Doctors don't care about the patient. 2. They made appointment with a wrong doctor. 3. Doctor refuses to do blood analysis 4. They made appointment and than doctor didnt show up

The staff Mr. Sanam Lama is so so so gentle. He provides an outstanding service in helping guests.

Well equipped & with all the medical services

The best service and they take cafe of the patient so well 👍🏻

The best ENT Dr Mohamed Abdelazim Elbegermy , he has a great knowledge in Sinus health and surgery. Many many thanks for his great care .

The checkup done for my son was around 5 -7 minutes as a total with not rven doing the basic and essential steps ,the conversation with the dr was minimal she didn’t ask any extra information she didnt even ask about his food,sleep,..nothing Very very very disappointed

I have visited two times, once to visit Orthopaedic Surgeon and the second time to visit a dermatologist. Both the doctors have prescribed me medicines and procedures to carry on my treatments. I am satisfied with their behaviour. But in this hospital, before visiting the doctors they didn’t check my vitals only they checked my EHTERAZ app at gate. I think the vitals of each patient should be checked and he/she should be asked whether he has any fever or cold issue or whether he/she has traveled in last 10 days. And I would like to say that the nurses and the reception of physiotherapy department needs training about how to talk with the patients. They must be more sure about the information they are passing to us.

I would say it's the best in Doha. One issue I faced in emergency during my last visit is that the AC was extremely cold, and I was freezing for 3 hours. The nursing staff told that the AC is central and they cannot control it, which is a big issue, because I was already suffering because of some stomach pain, and AC made things worse.

I was verbally attacked TWICE by the same receptionist. He was not even serving me. He simply interfered and was loud and very rude. The second time I visited my husband warned him to stay away from me but the first time I was unaccompanied by my husband he did it again. I feel I should call the police since the hospital administration obviously doesn't train employees or take action against those out of line.

Pleased with the real reason for my visit ...medical consultation. Things are done there and then with option to come back without additional cost within 7days. So I will rate their efficiency as high as you would normally expect from a good private hospital. Nurses were spot on performing thier roles in the best possible way I.e nice, gentle and polite. I will rate them excellent in how test reports and results are professional packaged and delivered in a smart envelope containing all detailed test and reports for future reference in another hospital. On the flip side of things, communication and guideline as to where to go, when not to knock on the Drs door for enquiries, how long you may have to wait to be seen etc are below my expectations. Consultation fee is reasonable and the waiting time for insurance approvals can take several hours so better come back if you have something or somewhere to go to. Hygienic conditions are up to expectations. There are enough parking spaces. Nice coffee canteen room.

One of the best hospitals in Qatar. All their services are very good except for the Physiotherapy department. Their administration staff is very incompetent. You keep calling them and they don't pick up the phone. It's impossible to book appointments. They should have more staff and space as they hardly have free spots for appointments.

The service was good and the place was clean. The doctor was approachable as well as the nurse. Clear and sufficient explanations about the condition of my daughter. And they check up on time.

They do have some excellent doctors. However, after three visits I realized this hospital is trying to over charge the insurance, and insurance company knows it clearly. So as a patient, you sacrifice in between by endless waiting for approval!!! It's a torture especially when you are unwell and at the end they informed you, insurance declined.

This private hospital had so many bad points at my first and obviously last visit : 1. Doctor requests tests that I didn’t request , probably to make more money from insurance ( even thou I said I did some specific test last year and normally you do that kind of test once in 4-5 years and this test is one of the most expensive 😝 ) 2. Huge problems with insurance: I was waiting for 2,5 hours !!!!!!!!!!! for QLM approval . Every time I went to check why it takes so long cashier said just WAIT. I called to QLM after 1,5 hours and they said that they DIDN’T HAVE ANY REQUEST from Al Emadi hospital . After I made complaint Al Emadi requested it manually 🤷‍♀️ … seriously? after 2 hours you decided to request it manually???? 😳 And cashier changed her answer to : “we have insurance queue in our hospital” … Of course I missed the time for Ultra sound because they were already closed and my doctor already left who supposed to look at the result and appeal for the rejected test by QLM . 3. Misleading is a normal treatment for their patients. Cashier sent me to the room for ultrasound that it was closed , after she sent to another building for ultrasound and it was also closed. So they don’t have a proper information about working hours of their departments and the person who can really assist you. So for simple visit doctor and test I spent from 12:15 (my appointment time with doctor) to 4:30 pm . with out ultra sound and some not approved tests from the QLM because doctor already left to appeal it. You are welcome to this hospital if you want to waste your time. I have even more situations here but this is already to much …

If you are planning to do a LASIK eye surgery, Dr Ramzi is amazing and super professional. Thanks to him and the miracles of technology I have amazing vision now. Highly recommend him!

The service at reception was really fast. The insurance company took time to answer and so Mr Harrison C. helped by calling them directly and sorted out the situation quickly, he was very professional. The doctor and the nurse were very gentle and nice. I recommend

Good Outpatient Clinic. Spacious and good Infrastructure

I've had 5 sessions and 3 therapists. They're great! They're all cordial, prompt, and know what they're doing. I struggled a bit trying to change my last appointment as my calls didn't get through, but I did it on my 2nd to the last session, and the receptionist was very helpful.

Absolutely abysmal care. Treated incorrectly for 3 months because a doctor didn't actually have the time to listen properly to the symptoms. Booked an appointment with a different doctor one week in advance, appointment was cancelled at 10pm the evening before. I still attended the appointment the following day as it was scheduled and the nurse to this specific doctor was worse than useless. Would not attend this hospital again if it was the last one in qatar. Terrible experience.

The best hospital with the best Doctors and nurses in Qatar. All are very caring and experienced. Dr. Arif is one of the best Doctors. He is so experienced that after he checked my wife he just told us all the symptoms she was facing along with the causes. I wish all doctors were like him.

I had a wonderful experience with Dr Media (Dermatologist) today, the way she handled my 2 toddlers and meticulously (surgically) removed their skin tags. Meanwhile, entertaining them & keeping them busy with her light humour, understanding toddlers & being patient with the mother too. This is the 1st time I have seen such a fine lady, kind & down to earth. Thanku Al Emadi for bringing such good character doctors out to us. Allhumdulillah

Very bad experience i had a surgery here I dont recommend it to anyone, they are here traders and they are here just to make money without any care for the patient i did the surgery which was not success and without proper examination when i visited another doctor in the same hospital he was surprised how my surgery was done without MRI which was suppose to be the first step. After the surgery I requested a medical report to do the surgery in another hospital they asked me to pay fees for that and the report was funny they mentioned that first time i visited the doctor in may 2023 and i had a surgery in April 2023 and had a follow up in march 2023 i have the copy. While i visited in January , the procedure was done in February and the follow up in march! This is just a sample of how they dont care of the patients.

Newest machines and good hospital,like many in Qatar. However, you can realise easily they just want overcharge you and your insurance. Doctors are not the best, and some of them operate using old procedures. Dr. JEAN was supposed to be the specialist in eye operation. The operation was easy and no need of a scar, and he made a 4 cm scar long which I am trying to remove with cosmetic surgery...paying much more than the initial problem...(my eye was crying a lot). He didn’t care about that the scar is in the eye or the face and it needs to be done very carefully. And the operation is really expensive. And the processes they are following in everything is awful for a patient...NEVER AGAIN

Don’t do the operation for the lacrimal with dr. Jean, he will leave you a big and bad scar forever. He didn’t care about that the scar is in the eye or the face and it needs to be done very carefully. And the operation is really expensive.

Al Emadi Hospital provided exceptional care and service. The staff was highly professional and attentive, the facilities were top-notch, and the level of compassion shown throughout my stay was outstanding. I would highly recommend this hospital and specifically Dr. Ghassan khankan.

After inspection asked to settle the check fees because insurance not approve the claim, even though i asked them twice before see the doctor, Will insurance cover the visit fees? And they confirmed yes.

Main issue is that I’ve to visit two buildings one for doctors consultation and another for test…. Also there is no proper timeline given prior visiting on Doctor’s availability now … need to go third time to consult doctor after obtaining reports…

Usually pharmacy do not have the prescribed medicine. Insurance is always prompting for justification with code. Radiology working hours are not the in both the buildings which misleads the patients.

Staff are friendly and kind. Professional in dealing with the patient. Place is clean and orderly. Location is excellent.

I went to the hospital at around 11AM to see the general doctor and I was seen right away by the doctor. There were also not many patients at that time but I was very happy that I was seen quickly and my blood test and other test approval came out fast and also my blood test results were out within 2 hours of my visit. Satisfied with my last visit 😊 I did have some bad experiences before my last visit where I had to wait 5 hours just to get approval for medicines and blood tests and they still got rejected. I also always get coffee from cafe 42 whenever I visit there.

If you're currently weighing the option of eye surgery, let me share my experience: Dr. Ramzi is an absolute standout in his field. With his exceptional skills and the marvels of contemporary technology, my vision has undergone a remarkable metamorphosis. I enthusiastically vouch for him – if is on your radar, Dr. Ramzi is undoubtedly the top choice!

Dr Aysar (neurologist) in North branch is amazing. Giving patient enough time to be sure that he/she understands the case. He’s friendly , intelligent and profession to find the correct diagnosis. I had a good experience with him even before joining Emadi hospital. Thanks a lot for becoming a member of Emadi and benefiting more patient

My visit was good but when i called for appointment to my doctor the telephone operator is rude her name is amira. I asked her for the timing of the clinic but the way she answered like shes angry because im asking question.

06 July, 730 am i took my 5 year old child to ER as she was vomiting, after brief consultation the doctor advised if she continues to vomit, kindly bring her again. The kids vomitting so i went back 11 am, as she was dehydrated. Surprisingly i was told to visit the other building as out patient. I did not understand what is the point of having an ER where as i was tolfld by the ER department not delay and bring asap. I brought the kid to another hospital and they admitted her and advised to keep under observation at hospital for 24 hours.

Dr. Wissem Hadad at Al Emadi Hospital has been a beacon of hope for me. Her professional approach and medical acumen make every visit worthwhile. My only concern is the difficulty in reaching the physiotherapy department over the phone.

One of the worst experiences in terms of waiting and getting the insurance approval. I go there sometimes and not to Alahli hospital (the most professional one so far in doha) because I live near Alemadi, but every time I go I regret it. They make you wait sometime for one hour and a half and they keep telling you we sent your file and waiting for your insurance to approve it, then you discover that they didnt!!!!! And you’ve been waiting for nothing! This has happened 3 times so far! The reception is also understaffed and the waiting time most of the times more than what a patient can tolerate! I am pretty sure that I’ll never go back to them as the time saved by going to nearby hospital is always wasted in their waiting rooms!!!

I had my eye surgery a week ago and i did it with doctor piar or something. I was so disappointed by how he handled me as a patient he didnt care didnt give me any instructions after or before my surgery . Im supposed to come check my vision after the surgery is done he didnt even tell me about that i had to learn about it from my friend. I wasn’t given any instructions at all and no after care they literally just wanted to get done with me . I myself is a doctor and i dont think this is how your supposed to treat patients all in all im so disappointed with the service they provided atleast the nurse should call me and tell me i have to check my eyes before they’re healed.

My experience at the hospital was an excellent one. I was received and treated with perfection. Doctor and his nurses were excellent and caring. And overall the problem I reported was treated and got 100% result.

Go here if you'd like to wait an hour after your appointment time, get cut in line 5 times before you actually get to see the doctor, and then wait an hour again to see a prescription. Oh and the staff is rude, probably because every single person was complaining about the wait. If you'd actually like a decent visit to the doctors, I'd recommend Al ahli, aster, or doha clinic. Or honestly anything but emadi. Hamad hospital will probably get it done faster, and they have at least thrice the number of patients.

My experience with Dr. Waleed Aljafee at Al Emadi Hospital was noteworthy. The operation went well, thanks to his expertise. However, the overall process seemed a bit disorganized, and I think the hospital could benefit from better coordination.

Good experience during operation. All nurses and doctors are making you comfortable and relax. When I woke up, operation completed. Provided food after as I was fasting before operation.

1. I asked for an appointment from your call centre, they said doctors are fully booked and refused any further cooperation. Whereas I went over directly right after that and saw doctor immediately, there was only one patient before me. Doctor and nurse were very nice. 2. There was no communication regarding blood test reports wether it was ready for pick up. I had to call and check. Also its the digital era. You should send such reports via whatsapp like many other labs in the world. Because in people's ever busy life it is not always possible to physically pick them all the time.

Hello, My experience at AlEmadi Hospital wasn't the best one. I went to see the dermatologist to check if I can take a strong medicine for face acne peeling. I did the blood test and found out that I have a somehow a high cholesterol level. So the dermatologist referred me to the worse internal dr. Who was available back then. The Internal doctor was asking me if I prefer to lower my cholesterol level by a food diet or medicine.. though he should know what is the best practice based on my blood test results. And I found out later at the pharmacy that he had prescribed me medication for 2 whole months, though he never mentioned that during the consultation. And whenever I was asking him for any instructions or the best food diet he was not attentive looking at the screen the whole time and typing his details and showing no interest to reply to me at all. He did not even give me a deffinate time to come and repeat the blood test...The dermatologist, as well, was not even interested to know what had happened with me either. So the doctors were both not very caring and they just wanted to be done and they even lacked communication between each other. It would be better for the doctors to show more interest in their patients' cases.

It was the first experience World class medical care , very high standard inpatient rooms and amazing supervision around the clock Employees are very friendly and professional along with a very positive attitude Special thanks for dr Mohamed lotfy who actioned the surgery. I was surprised that he visited us at the surgery day around 10 pm and then another visit on the next day at 1pm despite it was a weekend Elite medical service and I would definitely recommend the hospital for anyone seeking for a high standard experience

Such unprofessional staff on reception. During last visit they had charged Qr 90 instead of Qr50. i went back and showed them insurance card (which says 20%max USD 14). After waited for half an hour they told me they had checked with insurance (which they should have to confirm before) so they are going to give me remainig money back. after that they even did not apologize neither gave compensation on wasting time and charging extra amount. one more thing which i have been experiencing on every follow up that they always ask to pay again for follow up even if i come within 7 days. upon request they recheck and say “oh ok its free follow up”. On Every follow up they repeat this statement. once also management did not cooperate when i told them that this time i came at 8th day is because of the delay of the reports (which came 7th day ) so they said the money is not going in our pocket its the policy of this hospital and they charged again for the follow up . I have been coming to this hospital for 6 years and had done a lot of tests, X-rays, ultrasounds, MRi’s, ECG, EMG and what not. I had spent unlimited money on my checkup here. they even dont care about their old patients who have been coming for years. Everyone is busy here in making money. One of the member from reception clearly said “mam you know its a business” Now we are planning to leave this hospital and go back to Al Ahli which is much better than this. Also i will raise my voice against them on different platforms. Dont recommend

Process and staff move in glacial pace. I spent almost 3 hours for a consultation and X ray. I decided to just leave and have the follow up consultation the next day bec I did not have the whole night for them. I hope their process/system improve.

My baby was born a few days ago by caesarean section. I would like to thank all the medical staff for everything they did, especially the nursing and child care staff, who were wonderful, and supportive team really it was unique experience.

I would Like to share disappointment with Al Emadi hospital today here, as I tried to call responsible person for complains but nobody answered. Since 2018 I never been in any other hospital than Al Emadi and always shared positive experience with all doctors I visited ( and recommended hospital n specific doctors to many people ) today I experienced Hugh disappointment with ENT doctor. I approached reception and asked for doctor as I struggling with flu for many days, lady from reception told me to go to room 203 ENT doctor. First, nurse was very rude while she came out from that room telling me in a very harsh way :” u need to wait there “. Obviously it wasn’t her day to work today. After waiting for some time ( reasonable time ) doctor asked me what is my problem. Usually when we go to doctor they check our body temperature, blood pressure etc. however this didn’t happened today even-though I told doctor that I been having fever past few days n I was expecting to be checked. Doctor just listen my symptoms, checked my throat, nose n ears sit back on his table and gave me a list of medicine that he was reading from paper in front of him. I told him that I’m worried that my flu is actually spread n got my lungs inflammation as I feel pain in lungs and heavy breathing. He said if I assume on this I should come to him which is not my mistake as I explained to lady on reception that I need to see general doctor. I paid consultation fee 400 for ENT that just gave me a list of medicine from paper in front of him without even checking my body temperature n ignoring all complains for my lungs. As a professional he should tell me right away as u paid consultants fee 400 n u symptoms r not for me you should go to other specialist rather then giving me bunch of pills n nose sprays. I’m very disappointed with treatment today and I definitely I will look for service from other hospitals in future n stop recommending this place as caring n highly experienced. Not even 1 start out of 5.

Thanks to Dr. Mohamed Folath, who helped me with my back pain issue. After several attempts to get treatment in the other hospitals, I decided to visit Al Emadi Hospital. Very satisfied with their services, equipment and premises.

We’ve been going to Al Emadi hospital for the past 5 or 6 years and never had a problem with any of the doctors we saw or the services we use. Except the past 2 months i had the worst experience with a female ultrasound technician who not only did a terrible job at the ultrasound itself but she diagnosed me with a false diagnosis and didn’t even double check before sending the report to my doctor. I went to another hospital by the way and all my ultrasounds were normal and nothing was wrong at all. I had another bad experience also with the lady who’s doing the insurance approval at the pharmacy, she lied to my face in 2 different occasions and blamed my insurance company which i called and they have not received anything from her. Even though i made sure to explain to her that it’s okay if she made a mistake, just don’t lie to my face, she always give me a provocative attitude. I don’t think that I’m going back honestly!

My worst experience at a private hospital! I booked an appointment to discuss my one year old health condition. I was shocked by the attitude of the Doctor unfortunately. I don’t want to discuss anything publicly, I hope someone from the hospital get in touch with me, to discuss the unforeseen issues I have face at the appointment. Just to keep in mind, I have been going to public and private hospitals throughout 2023.No Doctors nor nurses have treated me this way.

Brought the entire family to see the ENT doctor. The place is nice and well kept. The doctor and nurse is very good. The only downside is that the insurance coordinator forgot to bill me the copay. They informed me after I arrived home and having dinner with my family. Staff asked me to come back and pay 90 riyals. Have to leave my home and drive back to the hospital. Very inconvenient otherwise I should have given 4 or 5 stars rating.

I had shoulder operation, the service was 5 star just like a hotel. No complains or concerns. The orthopedic department is excellent after one year of trying to solve my shoulder issue with physio they then recommend operation. In this part of the world the first they do is recommend operation... You can trust elemadi.

Im going to write a review since u asked. On Thursday I waited for 4 hours for vaccine with 3 kids, nobody knows anything until I did or asked something, there's no communication or bad communication because I heard the calls between your staff, staff doesn't update me on what's happening, doesn't call me to ask progress of payment or insurance, how do u expect a customer to know how your system works? I understand the wait..crowd..approval etc but this is too much. The worst ever experience. I hope I never have to go.

Sorry to put one star but the visit was not at all worth 800 riyals for my 2 children to have their sight checked in a matter of 15 minutes. The doctor didn’t do anything wrong but there was no interaction or anything, just each one of the children was told to sit down to have their sight examined, and all was over in 15 minutes. This is far overrated for only eye test which could be done out at an optician for free. My husband called the hospital to complain but he was not taken serious by the gentleman who called him. Anyway, not what we expected from Al emadi

Coming to the hospital for about 5 years now. So far a very pleasant experience. Doctor seems to be knowledgeable and understanding to the issues. Building is very well maintained , neat and clean. 5 stars for my side.

I had my delivery here and they have the best nurses and the best doctors. My whole pregnancy experience was beautiful with Al Emadi. I will continue the same for the further doctor visits and will recommend the same to everyone.

The service is wonderful and thank you for your wonderful effort

Excellent services

Excellent services and qualified medical staff

The service at the reception needs more attention

Good

The service is very good