I also rarely write reviews, but If I could give the Watergardens store a ZERO today I would. Tried to call the store back after my negative experience to discuss with staff directly... their store phone was out of order (confirmed by Watergardens centre management) . So, on a weekend with head office closed, I'm writing here to address the issue to record the date & time to verify staff on duty. Anyway, I took a digital Casio watch in for a new battery (Saturday 30MAY20 @ approximately 11:30am), which has never been worn, still in original package from 2007 (part of a collection). I was told a highly inflated price, which i was agreed to pay... as i wanted the convenience of a so called "professional" to get the job done correctly and fast. I returned 15 minutes later and was told: "Sorry, we cant replace the battery because the watch was damaged inside... the internal LCD screen was cracked and broken". I was very surprised, as this watch had never been worn. I didn't ask any further questions, thanked the staff member for trying, took the watch and returned home. Coming from a military avionics background I decided I'd inspect the watch and see if i could determine what had caused the LCD display screen to crack. Surprise!!!, surprise!!!, there was ZERO internal damage... apart from the newly acquired scratches and bent components where they had tried to brutally remove the old battery!! I went and purchased a $4 battery from Coles and bingo, fixed!!!! Clearly the staff member didn't understand that you also needed to reset the watch (2 second hold); "AC" - All clear to the battery (-ve). So...... I'm annoyed, not because they couldn't fix it, not because they tried to charge me a super high price... and not because they butchered the watch internally trying to remove the old battery! I'm angry because I was blatantly lied to and treated like a fool!!!! The watch was not damaged, broken, cracked and ready for the bin. The truth is that the staff member in question was not skilled, educated or trained well enough to replace the battery... and was not honest enough to engage with me to explain his findings.... Instead he just made up a story and lied to me. The honesty and integrity displayed by the individual that examined my watch was clearly non-existent. Sadly, i think this is the MOST important attribute to have when representing a business. How can you trust this store with your valuable goods? I would like someone to contact me ASAP so I can discuss this experience. Surely we can use this bad/negative experience and turn it into a positive learning example? Management, I look forward to your reply. R.H

Very, very honest. Both the husband and wife team that works there were very friendly and professional. I noticed the elderly customer before me had a problem with his watch and was sure it was something mechanical and an expensive fix. The owner, Darren whom I later met had a close look and discovered it was only the battery. He then went on to advise this elderly man that that’s all it was, and kindly fixed it for him free of charge. He also kindly informed him to be careful not to be taken advantage of at other places as it was easy to do in that situation. My situation was a lost garage remote which I asked him to replace and paid for. Upon arriving back at home I then found my missing remote, rang the store and asked for him to cancel the order, which he did without hesitation. This is another example of their honesty and highly recommend their services. I can see why they have been at that location for 17 years. Great store, lovely people. Thanks

The fella that runs the stand is a really helpful and friendly guy, also does way more than cut keys as I found out. Definently recommend.

my experience with Mister Minit Watergardens was an awesome experience, i had trouble with my key and was stuck in the parking, the owner ran me through the steps explained in detail and got my car up and running as it was not turning on. he suggested to that i always have a spare key and i got both keys at a very good price i am really happy with the customer service. Thanks again Mister Minit!!

Excellent service...great price fixed all my issues.... recommend for any car key replacement. Thank you

100% amazing service! Thank you to James and Darren (I hope I got the name right!) For their professionalism, flexibility and kindness. I came in with a big order for travel cups (8 in total), not only did they do in a short time, the outcome is better then I could have imagined. The men were so lovely and down to earth. I can't recommend them enough. Will definitely go back in the future!

I Highly recommend Mister Minit Watergardens, Taylors Lakes for all your key, shoe repairs etc needs. The staff go above & beyond to help you. Needed new key controls for a Commodore VY. Not only did the owner Darren help me out he went out of his way to walk me to my car making sure all worked perfectly. Awesome service friendly & with a smile.

The staff at mister minit are always so helpful and lovely. They offer quality services at a reasonable price and I will forever recommend them to everyone I know. Special shout out to Anne for always being amazing :)

I would like to thank the owner here. He helped me repair the bag by hammering the rivets and attaching them to the strap. I really appreciate that! And he didn’t charge me. Oh, how nice and kind. Thanks again ! Good and professional cobbler!

You're always going to have bad reviews but I've only have great experiences from this Mister Minit. In this instance, I needed a specific watch band that was no long being made or sold. After months of research and asking around, I came to this shop and was prepared to accept a less than ideal looking watch strap. The tall gentleman (I'm sure was the owner) offered me a solution that completely exceeded my expectations. It looked almost like the original but most importantly, I was able to wear my watch again! I was so happy. He even offered me advice for a jewellery part I was searching for. I am grateful for his understanding of my situation, genuine friendly service and resourcefulness. A value to our community. Next time I'll just come straight here.

The absolute best shop to deal with always helpful and very very knowledgeable and a pleasure to be able to go somewhere so polite Cheers

Had my wedding ring engraved from them as it was recommended by the jeweler themselves. Asked to write dates and it looks horrible! Would recommend to definitely stay away from them if you want any engraving done

Thank you to the team, I am so happy with my shoe repair and resole. I thought my favourite shoes were beyond repair. 👍🙂

How warm & friendly are these guys? My shoes were fixed & ready to wear in only a few hours! Fantastic service.

Amazing recommendation. Awesome top quality products. I went there for a leather conditioner to repair a bag with low expectations of rejuvenating it fully, but the leather conditioning products are amazing and I was so thrilled I called back to let them know how great the results were. Highly recommend the guys at Taylor’s Lakes!

LEGENDARY SERVICE THIS MORNING GENTLEMEN CHANGED MY WATCH BATERRY IN A COUPLE OF MINUTES AND AND I WAS ON MY WAY

Awesome staff, efficient quick service with a warm smile.

The workers at Mr Minit are absolutely amazing and super friendly, they help me with all my services and needs at a reasonable price and they get things done at a fast and efficient pace with great results!! Haven’t been anywhere else since I started going here. Highly recommend 10/10 :)) Thank you

I rarely write reviews but felt I should granted the circumstance of my visit. I visited Mister Minit to get a rare key cut for a specific car, it was cut incorrectly so I revisited the store. I asked about what my guarantee was for the key, the gentlemen rudely responded with “we don’t guarantee keys unless they’re our own, we don’t guarantee keys from eBay” Not only was this an uneducated assumption, it was something that should have been stated prior to cutting the key. I understand the policy. But, as I mentioned it should have been stated when I first explained to the lady that the key was exceptionally rare and I was extremely lucky to get my hands on it. After being spoken to like I was 7 years of age and a second cut the key did work. That’s the only reason I’m giving three stars instead of one. The customer service was terrible from the gentleman who was cutting the key but the lady was extremely polite so I guess there’s that.

Absolutely dishonest. Just left the store after dealing with the owner. I am actually a regular customer so given how he has treated me I'd hate to think how he would treat a random customer. I purchased a watch band from him for my Garmin watch last week to tie me over as I had ordered some quick release watch bands online and was planning on going back to him to remove the one I purchased from him, so I can install the new watch bands on there (quick release means I can swap over bands myself). He asked me to leave it and come back in 10 minutes, which I thought was odd as it was literally a 1 minute job to remove one band and put another. Clearly he didn't want me to see what he was about to do. When I received my watch, he had put the bands on but taken one of the quick release pins out and replaced it with a regular one which means now I have to return to him to remove it which defeats the purpose of a quick release band. He charged me $10. I noticed this and mentioned it to him and he denied it had a quick release pin, and that it was a regular pin even though I checked two or three times before I came to him. If it was in fact true that one of the watch band pins was not quick release, any decent person would have brought it up to the customer to let them know because now I cannot swap out my multiple bands I purchased. Instead he hoped I wouldn't notice. If he had told me up front and gave me the choice I wouldn't have let him put the band on. Very dishonest. This was a blatant attempt to force me to keep coming back to him. Now all he has done is ruin his reputation and a relationship with a regular customer all over $10. Disgusting.

I wish I could rate higher than 5 stars! The staff were so friendly and professional, the service was super quick and the finally product was absolutely stunning. Cannot thank you all enough! Will definitely be coming back for all my engraving needs.