1/5 Ashley W. 8 months ago on Google
First
of
all,
it's
a
stylish
restaurant.
And
I
have
to
mention
the
service
lady,
she's
kind
and
friendly.
But
unfortunately
I
had
bad
experience
here
which
just
triggered
me
the
whole
evening.
Everything
was
quite
good
until
we
paid
and
started
to
leave.
Since
it's
a
"self-service-online-order&pay"
system,I
paid
on
my
phone
by
Alipay
as
it's
one
of
their
options.
But
when
we
were
about
to
leave,
the
staff
stoped
us
and
asked
us
if
we
had
paid.
I
showed
them
"transaction-successfully
receipt",
and
there
was
a
male
staff
saying
we
need
to
pay
again
just
because
he
hasn't
receive
the
money.
I
refused
to
pay
AGAIN
since
it
showed
"transaction-successfully"
on
my
phone.
Afterwards,
he
talked
with
me
with
the
critical
voice
as
if
he
thought
we
wanted
to
run
away
from
the
bill.
I
tried
to
explain
and
prove
while
he
insisted
to
ask
me
to
pay
again
or
he
called
the
police.
Unfortunately
I
only
had
6%
battery
on
my
phone
and
I
had
to
ask
if
other
customers
if
they
have
iPhone
chargers
otherwise
I
couldn't
prove
myself
when
the
police
came.
In
the
end
the
police
suggested
me
pay
them
again
first,
if
I
don't
get
refund
by
Alipay,
I
could
come
here
again
for
the
refund.
We
agreed,as
there
is
no
need
to
get
myself
a
lawyer
for
justice
just
because
of
10euro.
And
It
took
me
literally
the
whole
evening
trying
to
contact
with
Alipay's
service
and
get
the
refund
back.
According
to
them,
their
explanation
was:
the
transaction
was
successful,
and
the
money
was
paid.
But
Alipay
was
just
a
"third-party
service",
especially
it's
not
as
international
as
Applepay,
so
It
took
1-2
days
for
the
money
to
the
merchant's.
So
here
is
my
point:
as
a
customer,
I
did
everything
right.
I
tried
to
order
online
at
their
system,
I
paid
with
the
methods
they
offered,
I
even
tried
to
leave
tips.
BUT
once
there
was
a
problem,
it's
always
customer's
fault.
I
NEED
to
be
hosted
there
waiting
until
the
police
come.
I
NEED
to
spending
my
time
to
contact
Alipay
even
though
they
offer
this
payment
method.
The
most
important
thing
is
that,
I
NEED
to
suffer
the
judgement
that
they
thought
I
didn't
pay.
But
the
fact
is,
YOU
as
the
restaurant,
YOU
are
the
partner
of
Alipay.
If
my
transaction
was
successfully
and
you
didn't
get
the
money,
It's
YOUR
problem
with
Alipay,
NOT
MINE.
And
as
I
was
told
It's
not
the
first
time
the
restaurant
have
problem
with
Alipay,
then
I
would
SUGGEST
this
staff
,
if
you
have
problems
with
it,
just
LEARN
IT
or
simply
don't
let
people
pay
with
it.
Don't
try
to
throw
the
problems
and
troubles
to
the
customers,
we
don't
owe
you
anything.
Still
I
would
say,
I
feel
triggered
today
and
I'm
not
"proud"
of
writing
this
down
as
the
restaurant
has
lovely
vibes
and
the
service
lady
is
nice
and
she
even
tried
to
pay
it
personally
with
her
salary
and
asked
us
to
give
her
back
once
we
received
the
refund.
Of
course
we
couldn't
let
her
do
it,
but
on
the
other
hand,
if
the
other
staff
could
be
as
gentle
as
her,
it
could
lead
to
a
different
situation
that
no
one
get
triggered
no
one
called
police.
But
instead
he's
just
rude
:
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