Rond & Heerlijk - Dutch Pancake House image

Rond & Heerlijk - Dutch Pancake House

Restaurant โ€ข Cafe โ€ข Vegetarian restaurant โ€ข Vegan restaurant

๐Ÿ˜  First of all, it's a stylish restaurant. And I have to mention the service lady, she's kind and friendly. But unfortunately I had bad experience here which just triggered me the whole evening. Everything was quite good until we paid and started to leave. Since it's a "self-service-online-order&pay"... People often mention restaurant, friendly, good, nice, staff, order, sweet, pancakes, service, phone,


Address

GaleriestraรŸe 22, 01067 Dresden

Website

rondenheerlijk.de

Contact

0351 48486464

Price rating

$$ $$

Rating on Google Maps

4.50 (823 reviews)

Open on Google Maps

Featured Reviews


Frequently mentioned in reviews: restaurant (15) friendly (10) good (10) nice (10) staff (9) order (8) sweet (8) pancakes (8) service (7) phone (7)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 1/5 Ashley W. 8 months ago on Google
    First of all, it's a stylish restaurant. And I have to mention the service lady, she's kind and friendly. But unfortunately I had bad experience here which just triggered me the whole evening. Everything was quite good until we paid and started to leave. Since it's a "self-service-online-order&pay" system,I paid on my phone by Alipay as it's one of their options. But when we were about to leave, the staff stoped us and asked us if we had paid. I showed them "transaction-successfully receipt", and there was a male staff saying we need to pay again just because he hasn't receive the money. I refused to pay AGAIN since it showed "transaction-successfully" on my phone. Afterwards, he talked with me with the critical voice as if he thought we wanted to run away from the bill. I tried to explain and prove while he insisted to ask me to pay again or he called the police. Unfortunately I only had 6% battery on my phone and I had to ask if other customers if they have iPhone chargers otherwise I couldn't prove myself when the police came. In the end the police suggested me pay them again first, if I don't get refund by Alipay, I could come here again for the refund. We agreed,as there is no need to get myself a lawyer for justice just because of 10euro. And It took me literally the whole evening trying to contact with Alipay's service and get the refund back. According to them, their explanation was: the transaction was successful, and the money was paid. But Alipay was just a "third-party service", especially it's not as international as Applepay, so It took 1-2 days for the money to the merchant's. So here is my point: as a customer, I did everything right. I tried to order online at their system, I paid with the methods they offered, I even tried to leave tips. BUT once there was a problem, it's always customer's fault. I NEED to be hosted there waiting until the police come. I NEED to spending my time to contact Alipay even though they offer this payment method. The most important thing is that, I NEED to suffer the judgement that they thought I didn't pay. But the fact is, YOU as the restaurant, YOU are the partner of Alipay. If my transaction was successfully and you didn't get the money, It's YOUR problem with Alipay, NOT MINE. And as I was told It's not the first time the restaurant have problem with Alipay, then I would SUGGEST this staff , if you have problems with it, just LEARN IT or simply don't let people pay with it. Don't try to throw the problems and troubles to the customers, we don't owe you anything. Still I would say, I feel triggered today and I'm not "proud" of writing this down as the restaurant has lovely vibes and the service lady is nice and she even tried to pay it personally with her salary and asked us to give her back once we received the refund. Of course we couldn't let her do it, but on the other hand, if the other staff could be as gentle as her, it could lead to a different situation that no one get triggered no one called police. But instead he's just rude : (
    19 people found this review helpful ๐Ÿ‘

  • 5/5 Davis B. 1 year ago on Google
    I love the design and the phone service was nice. The food was amazing and the ice creams presentation blew my mind. I would highly recommend checking it out :)
    5 people found this review helpful ๐Ÿ‘

  • 5/5 Linda B. 7 months ago on Google
    I had a very good dinner here on my first night in Dresden. I was happy to see a restaurant with multiple vegetarian options. My server was very nice and helpful in explaining the ordering process. The inside of the restaurant is colorful, funky, and fun, plus they have outdoor tables with a beautiful view of the Frauenkirche. Food was delicious as well. Sehr lecker!
    4 people found this review helpful ๐Ÿ‘

  • 5/5 Chris K. 1 year ago on Google
    A very colourful restaurant with friendly staff, serving a variety of tasty savory or sweet Dutch pancakes and other good food. A very good place to visit to taste something different.
    4 people found this review helpful ๐Ÿ‘

  • 5/5 Ella H. 9 months ago on Google
    Very cool place to see! So unexpected to see a restaurant so dedicated to its playful tulip theme in historic Dresden, but it is very well done! The food and drinks were also beautiful! Loved getting the chickpea base
    3 people found this review helpful ๐Ÿ‘

  • 5/5 Lois Audu I. 3 years ago on Google
    I really like the pan cakes there. They were really delicious. I really recommend it.
    3 people found this review helpful ๐Ÿ‘

  • 5/5 Jane I. 2 years ago on Google
    The place is very beautiful! The atmosphere is very welcoming and charming. The staff were friendly and their service was on point. It was my first time trying Dutch pancakes and they tasted extremely good and were very filling. I highly recommend it.
    3 people found this review helpful ๐Ÿ‘

  • 5/5 ะ†zzฮฑั‚ Z. 1 year ago on Google
    Very uniquely decorated restaurant with very delicious coffee, desserts & comfort food! ๐Ÿ™Œ๐Ÿผ The ambience is full of bright colours and wonderful decorations that instantly sets a joyful mood to patrons. Also, the staff who attended to our order was very friendly & welcoming. Thank you Esther Audi Idi for your gracious hospitality! ๐Ÿ˜
    3 people found this review helpful ๐Ÿ‘

  • 5/5 Harold B. 1 year ago on Google
    This is a strange place, this may not be for some. We thought it was great. It has savoury and sweet pancakes. Very delicious. Staff giving out tasters outside which enticed us, very friendly people.
    3 people found this review helpful ๐Ÿ‘

  • 5/5 Martin L. 6 months ago on Google
    This was a great experience. Greatest waitress ever! So kind! The food was succulent and as it was advertised. We ordered two sweet and one savory.
    3 people found this review helpful ๐Ÿ‘

  • 5/5 Mark Dominick F. 11 months ago on Google
    Nice place to have pancakes! We tried the ones with Apples in Buckwheat mixture. super! Staff is nice too!
    3 people found this review helpful ๐Ÿ‘

  • 5/5 Martina Eva T. 10 months ago on Google
    Ambiance was beyond charming, the cook was cool too. Just pancakes was an odd concept but it worked out well.
    3 people found this review helpful ๐Ÿ‘

  • 3/5 Ihor S. 1 year ago on Google
    Good: + Tasty food + Nice and colorful interior + A convenient ordering system Bad: - Both meals we ordered with extra ingredients did not have them Verdict: The restaurant is so close to being a perfect place and yet so far. It's way too important for me to be relaxed and get what I pay for, hence I cannot really recommend the place. If you go, pay extra attention to that or just order something simple P. S. As a response to the answer by the restaurant - yes, the whipped cream was added and it wasn't an issue, but I can't agree on the other point. If there is a meal with bacon and you can add extra smoked pork belly to it, then the argument that smoked pork belly is really bacon doesn't make any sense - why use two different terms if it was the same thing? Google images also show something entirely different when searching for "smoked pork belly", try it yourself. Regardless, this is a good indication of disadvantages of the ordering system employed at the place. Talking to a human, no confusion of such kind (likely caused by a mistranslation in the English menu) would happen. Overall, we left the restaurant unsatisfied and I cannot recommend it in good consciousness to others given that I would not come back there myself.
    2 people found this review helpful ๐Ÿ‘

  • 5/5 Keri T. 5 months ago on Google
    This place is visually amazing. I do wish I had ordered more on the sweet side than the savory but still an interesting place to visit. Definitely recommend trying this place.
    2 people found this review helpful ๐Ÿ‘

  • 4/5 Anita B. 6 months ago on Google
    Very interesting and unique menu. Atmosphere possibly a bit garish and bright but it's meant to be wacky and fun so can't really complain. There is no physical menu so if you don't have a mobile phone to use your table qr code and view the menu and place your order etc. it's difficult. We had an elderly person with us, who almost walked out immediately when she realised. I think if they could provide physical menus upon request that might be better. Even those who aren't technologically challenged might prefer to view the menu in a clearer form. It is a hassle on the website, requiring too many clicks with insufficient information, although the ordering and paying works well.
    2 people found this review helpful ๐Ÿ‘

  • 3/5 Noor ul a. 9 months ago on Google
    Really uniquely decorated cafe, the ambiance is nice. Service was fast & very polite. We tried sweet pancakes which were honestly quite mediocre in taste especially for the price. Maybe the savory ones are better worth trying.
    2 people found this review helpful ๐Ÿ‘

  • 5/5 Philip 1 year ago on Google
    We were debating whether to go in to this restaurant, not quite sure knowing what it offered. A very friendly young lady came out with one of their French toast pancakes. Done deal! A delightful breakfast, a cheery atmosphere, friendly server and excellent food.
    2 people found this review helpful ๐Ÿ‘

  • 5/5 Dave 1 year ago on Google
    It was the most colorful, cheerful, user friendly place in Dresden for us. The staff are nice and helpful, and they made sure things are okay. The decoration is very cheerful and food was delicious. The ordering system was a bit confusing but it all happened through a web app which was really nice. Great job guys !
    2 people found this review helpful ๐Ÿ‘

  • 5/5 Michal H. 1 year ago on Google
    Loved the easy ordering and paying online. Wonderful coffee and tasty pancake
    1 person found this review helpful ๐Ÿ‘

  • 5/5 Eva M. 2 years ago on Google
    Such a cool restaurant and really high quality. You notice how much thought and resources have been invested in the place. Very modern, and yet personal. Thank you!
    1 person found this review helpful ๐Ÿ‘

  • 5/5 martyna x. 1 year ago on Google
    i highly recommend! the staff was so kind and helpful. pannenkoeken was delicious, big portion for a good price and the design of that place is so pretty and colorful! before i came in i got a piece for tasting - thank you! they have both sweet and savory options, can't wait to be back in dresden and try the sweet one๐Ÿ˜
    1 person found this review helpful ๐Ÿ‘

  • 5/5 Kevin X. 5 months ago on Google
    Loved the restaurant and the atmosphere here! The server was super friendly and my vegetarian Pfannkuchen breakfast was bomb! Definitely take advantage of the breakfast deals here that cost 13โ‚ฌ for coffee, juice and a pancake!
    1 person found this review helpful ๐Ÿ‘

  • 4/5 Nico D. 2 years ago on Google
    Extremely nice waiters, quite quick delivery to the table, all in all very good service but little bit too funky for my taste, everything is super colorful, it's a theme, it's funny, but it's but much for sitting there for a while, in my opinion. The food is good and you can order via your phone which was bit complicated at the start but works quite well.
    1 person found this review helpful ๐Ÿ‘

  • 1/5 Maria S. 2 years ago on Google
    (Translated by Google) It's a joke. We were charged โ‚ฌ 8.6 for a white Coca-Cola and a cold beer. You have to order the order using a mobile app and it took us two drinks to serve. I wish they had warned us. The place is relatively central, but some serve you a better quality product at a fair price. (Original) ร‰s una presa de pรจl. Ens han cobrat 8,6โ‚ฌ per una Coca-Cola de marca blanca i una cervesa aigualida. Has de demanar tu la comanda mitjanรงant una app mรฒbil i han trigat a servir-nos dues begudes. Tant de bo ens haguessin avisat. El local รฉs relativament cรจntric, perรฒ nโ€™hi ha que et serveixen un producte de millor qualitat i a preus justos.

  • 5/5 Lisa H. 2 years ago on Google
    Mal was neues & buntes in Dresden. Die Speisen bestellt man bequem mit dem Smartphone. Bilder der Gerichte zur Veranschaulichung sind auch auf der digitalen Speisekarte zu finden, was die Entscheidung wesentlich leichter macht. Die Bedingung ist freundlich und flink. Unsere Gerichte waren sehr lecker und der Teig fluffig und wir sind satt geworden. Man kann zwischen 3 verschiedenen Teigsorten bei Bestellung wรคhlen und die Produkte machen weitestgehend einen nachhaltigen und regionalen Eindruck. Wir waren zufrieden mit unserem kurzen Besuch.

  • 5/5 The A. 2 years ago on Google
    This place is so beautiful and colorful ๐Ÿฅฐ๐Ÿฅฐ and the pancake is so so nice .. I just love everything about here and the staffs are also super friendly ๐Ÿฅฐ highly recommended ๐Ÿ˜€

  • 5/5 Gregor vom S. 2 years ago on Google
    Excellent pancakes, both savory and sweet. Ate there twice in two days. :-)

  • 5/5 yashishbhullar 2 years ago on Google
    Its very nice and modern place to visit! You can order the food/ drinks and settle your bill all via your phone. The atmosphere is very cozy, vibrant and unique. Kok van KOK is one of my favorite places in Dresden


Call 0351 48486464 Open on Google Maps

Amenities


  • Pets
    • โœ“๏ธ Dogs allowed
    • โœ“๏ธ Dogs allowed inside
    • โœ“๏ธ Dogs allowed outside
  • Parking
    • โœ“๏ธ Paid street parking
    • โœ“๏ธ Difficult to find a space
    • โœ“๏ธ Paid multi-storey car park
  • Payments
    • โœ“๏ธ Debit cards
    • โœ“๏ธ Credit cards
    • โœ“๏ธ NFC mobile payments
  • Offerings
    • โœ“๏ธ Beer
    • โœ“๏ธ Wine
    • โœ“๏ธ Coffee
    • โœ“๏ธ Alcohol
    • โœ“๏ธ Spirits
    • โœ“๏ธ Cocktails
    • โœ“๏ธ Small plates
    • โœ“๏ธ Vegan options
    • โœ“๏ธ Organic dishes
    • โœ“๏ธ Healthy options
    • โœ“๏ธ Late-night food
    • โœ“๏ธ Happy-hour drinks
    • โœ“๏ธ Vegetarian options
  • Accessibility
    • โœ— Assistive hearing loop
    • โœ“๏ธ Wheelchair-accessible toilet
    • โœ“๏ธ Wheelchair-accessible seating
    • โœ— Wheelchair-accessible car park
    • โœ“๏ธ Wheelchair-accessible entrance
  • Dining options
    • โœ“๏ธ Lunch
    • โœ“๏ธ Dinner
    • โœ“๏ธ Dessert
    • โœ“๏ธ Seating
    • โœ“๏ธ Breakfast
  • Emergency help
    • โœ“๏ธ Employs displaced individuals
  • Service options
    • โœ“๏ธ Dine-in
    • โœ“๏ธ Delivery
    • โœ“๏ธ Takeaway
    • โœ“๏ธ Outdoor seating
    • โœ“๏ธ No-contact delivery

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