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Neurologie am Zoo

Doctor Psychiatrist Neurologist

😠 Incredibly unfriendly staff. I have rarely experienced such rude and unprofessional receptionists. Right from the start I was approached very cheekily and boldly, especially by a young blonde receptionist. As a new patient, I would look at this practice more than twice and consider whether I would r... People often mention practice, ller, doctor, nicht, friendly, time, reception, staff, doctors, patients,


Address

Uhlandstraße 9, 40237 Düsseldorf, Germany

Website

www.neuroarzt.de

Contact

+49 211 2109140

Rating on Google Maps

2.70 (87 reviews)

Open on Google Maps

Working Hours

  • Saturday: Closed
  • Sunday: Closed
  • Monday: (Easter Monday), 7:30 AM to 6 PM, Hours might differ
  • Tuesday: 7:30 AM to 6 PM
  • Wednesday: 7:30 AM to 6 PM
  • Thursday: 7:30 AM to 6 PM
  • Friday: 7:30 AM to 4 PM

Featured Reviews


Frequently mentioned in reviews: practice (17) ller (16) doctor (15) nicht (13) friendly (11) time (10) reception (10) staff (10) doctors (9) patients (9)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 1/5 Doctor M. 3 years ago on Google
    (Translated by Google) Dr. Hoshowskyy wanted to have recognized an Anxiety & Depressive Disorder in 3-4 minutes of conversation (most of which he talked to) ... he didn't want to do anything about it except for a referral to the psychiatry. The psychiatry was of a different opinion & after an almost 1.5 hour long conversation I made a new appointment to talk about diagnoses. (Original) Dr. Hoshowskyy wollte in 3-4 minuten Gespräch (die Er größtenteil geredet hat) eine Angst & Depressive Störung erkannt haben ... etwas dagegen tuen außer eine überweisung an die Psychatrie wollte er nicht. Die Psychatrie war anderer meinung & mir nach einem fast 1,5 stunden langen Gespräch einen neuen Termin bei dem man über diagnosen redet.
    6 people found this review helpful 👍

  • 1/5 Sarah A. 9 months ago on Google • 6 reviews
    THE BLOND REGISTRATION ASSISTANTS ARE highly misanthropic. REALLY VERY INHUMANE HEARTLESS TREATMENT (at least towards me all the time). But the doctor is good, but the conditions at reception are exhausting. But I don't switch from doctor to doctor like that. Dr HOSHOVSKY IS STILL WORTH EVERY TIME THOSE really very nasty hypocritical creatures at the reception.
    5 people found this review helpful 👍

  • 1/5 Petra M. 2 years ago on Google
    (Translated by Google) Can only report about Dr Müller. He should write me a certificate for the district court. Completely wrong diagnoses, sometimes even medically wrongly named. Symptoms nonsensical, which could have been clarified if the man had just asked me. But you can't do it in 5 minutes. And it is also difficult to tell something yourself when you are strangled. By and large, he gives the appearance of competence, but he doesn't have it. Uninterested, he goes to the catalog. Absolutely not to be recommended (Original) Kann nur über Dr Müller berichten. Er sollte mir ein Attest für das Amtsgericht schreiben. Völlig falsche Diagnosen, zum Teil sogar medizinisch falsch benannt. Symptome unsinnig, was sich hätte klären lassen, wenn der Mann mich einfach mal gefragt hätte. Aber in 5 Minuten schafft man das halt nicht. Und selbst etwas erzählen ist auch schwer, wenn man abgewürgt wird . Im großen und ganzen macht er den Anschein von Kompetenz, aber er hat sie nicht. Uninteressiert geht er nach Katalog. Absolut nicht zu empfehlen
    5 people found this review helpful 👍

  • 1/5 leyla a. 7 months ago on Google • 30 reviews
    I can't say anything bad about the doctors, but the medical assistants who work there are very unfriendly!! My goodness, you call and are treated very rudely! I've been there 3 times and every time it's the same with the ladies!! Maybe you should choose another career if you're constantly in a bad mood and don't feel like seeing patients!!!! Unbelievable what they allow themselves to do!! We don't need to talk about scheduling appointments, it's always the same thing! I can still live with that, but I find it very difficult to deal with the unfriendly employees!! I have an appointment in two days and I will definitely contact you then!
    3 people found this review helpful 👍

  • 1/5 astrid roddewig (. 1 year ago on Google • 4 reviews
    Dr. Müller is absolutely incompetent. No empathy, unfriendly, arrogant, dismissive, doesn't take you seriously! I see others have had very similar experiences! I've now changed doctors: I should have done it much earlier! The man needs help himself...
    4 people found this review helpful 👍

  • 1/5 Sven P. 3 years ago on Google
    (Translated by Google) I was treated by Mrs. Peltz! Had to stop the drug Tavor because it is addicting. I've taken it for years and felt great, felt like a normal person. She said there were drugs that would work just as well. A friend of mine was there. Then I canceled it !! Since then I've been feeling bad. The tablets that I received cannot be compared to Tavor. After a while I spoke to you about where the tablets are that work just as well. She replied that she would never have said that! You have to express yourself carefully here, but that's just not my thing, just amazing I just can't think of the right words. ;)) (Original) Ich war bei Frau Peltz in Behandlung! Musste das Medikament Tavor absetzen weil es süchtig macht. Ich habe es über Jahre hinweg genommen und es ging mir super hab mich wie ein normaler Mensch gefühlt. Sie sagte es gäbe Medikamente die genauso gut wirken würden. Ein Freund von mir war dabei. Daraufhin hab ich es abgesetzt!! Seit dem geht es mir schlecht. Die Tabletten die ich bekommen habe sind nicht mit Tavor zu vergleichen. Nach einiger Zeit sprach ich sie drauf an wo die Tabletten sind die genauso gut wirken. Sie antwortete das hätte sie nie gesagt! Man muss sich hier ja gewählt ausdrücken aber das ist einfach nicht mein Ding einfach unglaublich mir fallen einfach nicht die richtigen Worte ein. ;))
    4 people found this review helpful 👍

  • 1/5 Lucy M. 2 years ago on Google
    (Translated by Google) dr Müller is an extremely unfriendly doctor who doesn't go into anything and appeases everything. Relevant preliminary findings brought along are not even considered. He seems to hate his job and his patients. From the command: Sit down! Hardly 5 minutes pass before a quick knock check is carried out. Abnormal sensations in the limbs are blamed on psychological problems. At least one nerve conduction measurement was made - without findings, so that I now have the same unexplained symptoms as before. I cannot recommend this doctor and will look for another practice that will hopefully be more interested in helping you. I don't know your personal problems, Mr. Müller, but the patients can't help it. If you don't enjoy your job and the patients just annoy you, you might be better off switching and doing something without human contact. As a doctor, your style is completely wrong. It takes kindness and empathy, you don't get any of that. (Original) Dr. Müller ist ein äußerst unfreundlicher Arzt, der auf nichts eingeht und alles abwiegelt. Mitgebrachte relevante Vorbefunde werden nichtmal angesehen. Er scheint seinen Beruf und die Patienten zu hassen. Vom Kommando: Setzen Sie sich! bis zur schnellen Klopfuntersuchung vergehen kaum 5 Minuten. Missempfindungen in den Gliedmaßen werden auf psychische Probleme geschoben. Wenigstens eine Nervenleitmessung wurde gemacht - ohne Befund, so dass ich jetzt dieselben ungeklärten Beschwerden habe wie vorher. Diesen Arzt kann ich nicht empfehlen und werde eine andere Praxis aufsuchen in der hoffentlich mehr Interesse daran besteht, einem zu helfen. Ihre persönlichen Probleme Herr Müller, kenne ich nicht, aber die Patienten können nichts dafür. Wenn Ihnen Ihr Beruf keine Freude macht und die Patienten Sie nur nerven, satteln Sie vielleicht besser um und machen etwas ohne menschliche Kontakte. Als Arzt ist Ihre Art völlig daneben. Man benötigt Freundlichkeit und Empathie, Sie haben nichts davon.
    3 people found this review helpful 👍

  • 5/5 Tasa D. 2 months ago on Google • 74 reviews New
    I personally cannot understand the negative reviews, but of course I was not present in the situation. I always find the ladies at reception to be friendly, reliable and competent. You can get appointments quickly and questions will be answered. My doctor knows his stuff and advocates for me. I can recommend this practice.

  • 1/5 Zima S. 1 year ago on Google • 5 reviews
    The doctor and the medical assistant were always friendly. However, I received a misdiagnosis of an illness that cost me a lot of time and emotions. My symptoms were not alleviated, no matter how many times I mentioned how much it bothered me.
    2 people found this review helpful 👍

  • 3/5 Lui S. 3 years ago on Google
    (Translated by Google) My doctor is very nice and professional, but this morning a woman from the reception was very rude and unmotivated and I just called her. I don't want to meet her. (Original) Mein Arzt ist sehr nett und professionell, allerdings war eine Frau von der Rezeption heute morgen sehr unhöflich, unmotiviert und ich hab sie nur angerufen. Antreffen will ich sie ungern.
    2 people found this review helpful 👍

  • 1/5 Ulrike S. 1 year ago on Google
    (Translated by Google) For three weeks I've been asking for a prescription, which the doctor says doesn't want to issue. Have asked for a call back several times. The ladies on the phone are rude and just hang up. I have the feeling that they don't pass anything on to the doctor. 😤🤮 (Original) Seid drei Wochen bitte ich um ein Rezept, was der Arzt angeblich nicht ausstellen will. Habe mehr mals um einen Rückruf gebeten. Die Damen am Telefon sind unfreundlich und legen einfach auf. Habe das Gefühl als wenn sie an den Arzt nichts weitergeben. 😤🤮
    2 people found this review helpful 👍

  • 1/5 tease_N_denial p. 1 month ago on Google • 11 reviews New
    The staff on the phone and at the counter is a disaster. The doctors are fine, but if you are chronically ill and often need something from the practice and the staff at the counter are working, they let the patient feel that too. The medical team does a good job, but there is more to a practice than just doctors, especially if you are chronically ill. Summarized: People who want simple appointments with a neurologist for clarification are in good hands here, but as soon as patients with chronic illnesses that simply mean work for the staff behind the doctors are looking for a practice, they should really go somewhere else. That's why I changed practices after 5 years. The way the staff behave on the telephone and at the counter is sometimes outrageous. But again, from the bottom of my heart, it's not the doctors' fault.
    1 person found this review helpful 👍

  • 1/5 Ahmad A. 1 year ago on Google
    (Translated by Google) The nursing staff at the beginning are neither professional nor nice. For example, they bark at an old lady because the poor old lady can't hear very well. (Original) Die Pflegemitarbeiter am Anfang sind weder professionell noch nett. Zum Beispiel haben sie eine alte Dame anherrschen, weil die alte arme Dame nicht gut hören kann.
    1 person found this review helpful 👍

  • 5/5 Vla. k. 3 years ago on Google
    (Translated by Google) Super great practice, I've been with Dr. Peltz in treatment and I feel really well looked after. She takes it seriously, listens and helps. The ladies at the reception are incredibly friendly and helpful, they help you whether by phone or on site. Yesterday, February 26th and today, February 27th, the lovely ladies gave me an infusion and even I, as a fear patient, was really relieved that they were so careful with you. Highly recommended, it's a shame that Dr. Peltz is moving. (Original) Super tolle Praxis, ich bin seit 2020 bei Frau Dr. Peltz in Behandlung und fühle mich wirklich gut aufgehoben. Sie nimmt einen Ernst, hört zu und hilft. Die Damen an der Rezeption sind unglaublich freundlich und hilfsbereit, Sie helfen einem egal ob telefonisch oder vor Ort. Gestern 26.02 und heute 27.02 hatten mir die netten Damen eine Infusion gelegt und sogar ich als Angstpatientin war wirklich erleichtert das sie so vorsichtig mit einem umgehen. Sehr zu empfehlen, schade das Frau Dr. Peltz umzieht.
    1 person found this review helpful 👍

  • 1/5 yoyo L. 2 years ago on Google
    (Translated by Google) The woman on the phone is very rude, impatient !!!!!! Why did you hang up for no reason !!!! (Original) Die Frau am Telefon ist sehr unfreundlich, ungeduldig!!!!!! Warum hast du ohne Grund aufgelegt!!!!
    1 person found this review helpful 👍

  • 1/5 Niksha R. 1 year ago on Google
    (Translated by Google) An appointment with Dr Müller is absolutely to be avoided. (Original) Ein Termin mit Dr Müller ist absolut zu vermeiden.
    1 person found this review helpful 👍

  • 5/5 Kiara S. 5 months ago on Google • 23 reviews
    Both doctors and medical assistants are very competent and helpful. The practice is also very well connected to public transport.

  • 5/5 Ires K. 1 month ago on Google • 23 reviews New
    I have been being treated by Mr. Hoshovskyy for 3 different things since 2020 and am in good hands with all three illnesses. The ladies have been extremely friendly to me over the years. Not once was anyone weird. I think the whole practice is just great. Reachable by phone, well no one can spread out, then I try again 10 minutes later and it always works

  • 1/5 Pierre S. 4 months ago on Google • 6 reviews
    !!! DANGER !!! In advance: + The practice makes an appointment quickly in acute emergency situations - The practice can no longer be reached by telephone during the course of the procedure or if there are any questions Meanwhile: - A dismissive and aggressive mood when entering the practice; You will be greeted at reception, Ms. Dr. D., on the other hand, does not say hello and appears stressed and not open - I was treated by a woman Dr. Durant, which is not listed on your homepage - I received a diagnosis after a 3-minute initial consultation, after which I was given medication; She was unable to offer an alternative to this medication, although drug treatment was desired + She recommended a multi-pronged treatment strategy - In the initial consultation I was told by Dr. D. sometimes asked a lot of leading questions; There was no room for atypical and differentiated answers here - The initial consultation with Dr. D. gave the impression that it had to be dealt with quickly and that there was time pressure - Your conversation style had an aggressive character - An acute need for help was identified by Dr. D. did not notice or could not respond to it; a sick note, as an alternative, cannot be a sustainable treatment! --> No basis of trust or professional doctor-patient relationship could be established --> I couldn't find any acute help here!

  • 5/5 Johanna H. 8 months ago on Google • 6 reviews
    Dr. Müller was very friendly, even though I'm only a statutory health insurance patient. The ladies at reception are also very nice and friendly, but it's often very hectic.

  • 5/5 Caro L. 3 months ago on Google • 3 reviews New
    I find both the doctors and their staff to be competent, friendly and professional. I always enjoy going there - I feel seen and valued.

  • 5/5 Dieter S. 3 years ago on Google
    (Translated by Google) Great doctor, who has accompanied me through my illness for years, is very emphatic and takes time for the patient. Thanks to their professional competence, I feel much better and I feel sincere gratitude for the help provided. (Original) Tolle Ärztin, begleitet mich seit Jahren durch meine Erkrankung, ist sehr emphatisch und nimmt sich Zeit für den Patienten. Durch ihre fachliche Kompetenz geht es mir erheblich besser und ich empfinde aufrichtige Dankbarkeit für die erbrachte Hilfe.

  • 5/5 Natalie H. 1 year ago on Google
    (Translated by Google) Dr Hoshovskyy was very friendly and took his time (Original) Dr Hoshovskyy war sehr freundlich und hat sich Zeit genommen

  • 5/5 Katharina W. 1 year ago on Google
    (Translated by Google) I've been treated there for 4 years and can only say that the entire team is super nice and competent. Never had anything to complain about, on the contrary, my situation was quite complicated, you always found a way. Miss Dr. medical Priewe-Tepe is great and also very committed, if necessary, everything is certified immediately and not passed on to bureaucratic processes. (Original) Ich bin dort seit 4 Jahren in Behandlung und kann nur sagen, das das gesamte Team mega nett und kompetent ist. Hatte nie etwas zu beanstanden, im gegnteil meine Situation was ziemlich kompliziert da hat man immer einen Weg gefunden. Frau Dr. med. Priewe-Tepe ist super und auch sehr angagiert, wenn es nötig ist wrid alles sofort bescheinigt und nicht auf bürokratisch Abläufe abgewältzt.

  • 1/5 Kimberly D. 1 year ago on Google
    (Translated by Google) Reception always friendly, but I have already seen 2 doctors in this practice and neither my symptoms nor the side effects of my medication are taken seriously. Examinations that were regularly necessary because of the medication were never carried out. They just want to make money from the patients here. (Original) Rezeption immer freundlich, ich war allerdings schon bei 2 Ärztinnen in dieser Praxis und weder meine Symptome noch die Nebenwirkungen meiner Medikamente werden ernst genommen. Untersuchungen die wegen der Medikamente regelmäßig nötig waren wurden auch nie gemacht. Hier will man nur Geld mit den Patienten machen .

  • 1/5 Marion S. 1 year ago on Google
    (Translated by Google) Doctor/therapist (Mr. Müller) had a dirty surgical mask, very arrogant and zero empathy! (Original) Arzt/Therapeut ( Herr Müller) hatte dreckige OP Maske, sehr arrogant und null Empathie!

  • 5/5 Heike S. 2 years ago on Google
    (Translated by Google) I got quick and competent help. Many Thanks (Original) Ich habe schnelle und kompetente Hilfe bekommen. Vielen Dank

  • 4/5 Anja M. 3 years ago on Google
    (Translated by Google) I've been with Dr. Müller and I are satisfied. So far, he has always given me good advice and also gave me good advice, like the specialist in epileptology in Bonn, that I should not stop taking the medication, but should take it for the rest of my life, or if I want, I can stop. This is already the same opinion from doctors and I'm sure now. He also takes time for the conversation if need be, which I also think is good. If nothing changes professionally, I will work with Dr. Müller remain in treatment. (Original) Ich bin auch schon länger bei Dr. Müller und ich bin zufrieden. Er hat mich bis jetzt immer gut beraten und auch ein guten Tipp gegeben wie der Facharzt der Epileptologie in Bonn, dass ich die Medikamente nicht absetzen soll, sondern für den Rest meines Lebens nehmen soll oder wenn ich will auch absetzen kann. Das ist schon eine 2 gleiche Meinung von Ärzten und ich bin jetzt sicher. Er nimmt sich auch Zeit für das Gespräch wenn es sein muss, was ich auch gut finde. Wenn sich beruflich nichts ändert, werde ich bei Dr. Müller bleiben in Behandlung.

  • 1/5 Halina C. 6 months ago on Google • 2 reviews
    At first I felt very well looked after. But now I'm just extremely disappointed! I've been waiting for a call back from the doctor for over 3 weeks. I had a lumbar puncture about 8 weeks ago, suspected of MS. Unfortunately I still don't have a result because the doctor just can't get back to me! That's really annoying!
    6 people found this review helpful 👍

  • 1/5 Lia N. 5 months ago on Google • 1 review
    Incredibly unfriendly staff. I have rarely experienced such rude and unprofessional receptionists. Right from the start I was approached very cheekily and boldly, especially by a young blonde receptionist. As a new patient, I would look at this practice more than twice and consider whether I would really seek treatment here. Since I am self-employed, I can only warmly recommend that the head of the practice question the staff structure and improve the way we deal with patients to a much better level.
    6 people found this review helpful 👍

  • 3/5 Markus N. 2 months ago on Google • 1 review New
    I had the impression that the staff at the reception was under orders, and as I went to the counter to make an application and let them know that I had an appointment straight away, the assistant with the glasses told me that I should please step back 1 meter and wait for her to come to me says that I should step forward, hello, I'm with the federal government or in a practice 🤔, at every other doctor I've been to you could always approach the counter, but not there without an order 😁, well the staff should be better trained in how to deal with it the patients, I can understand that it is stressful, but you should always be friendly otherwise you are unfortunately not suitable for this job.
    2 people found this review helpful 👍

  • 1/5 S 3 months ago on Google • 1 review New
    During the initial consultation, which lasted approximately 9 1/2 minutes, Dr. Durante, who considers herself an expert, behaved consistently in a condescending, even hateful manner. According to the “expert”, she can make a well-founded diagnosis after just a few moments, and quite obviously without even making eye contact or having a conversation. Unfortunately, if you're looking for help, you'll meet a representative from dark, long-ago hoped times.
    1 person found this review helpful 👍

  • 5/5 Cezar O. 1 year ago on Google • 1 review
    Very friendly and forthcoming. It took some tests and time too get to the bottom of my issues, but finally the Doctors got it done. They spent time and effort to clarify everything.

  • 1/5 Ulrike P. 1 month ago on Google • 2 reviews New
    Was in this practice for the first time on September 23rd and would like to continue to be a patient of Dr Hoshovskyy! Unfortunately, communication with a "very unempathetic receptionist" (I have no idea what she's learned, but she's absolutely out of place there) doesn't work at all! I urgently needed a prescription and since you also have to justify yourself to them for yours illness and who have absolutely no idea about it, I was probably too detailed for this person and she simply ended the conversation. Thank you Ms. Schwieg... Doctor says: come to the emergency consultation, reception says NO. You have an appointment in 2 months and that means you are well served! Not my practice!!! In the waiting room you can also see a lot of how patients are treated at reception


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