Anti-social bullying of longstanding regular customers.

Deleting reviews is totally professional.

The service is so good that I am closing my account as soon as possible. I was given four different phone numbers for advisors and none are available. Then finally had success with the last number and got through. The lady on the phone was totally unfriendly and simply hung up because she supposedly couldn't help me. I was supposed to travel an hour to have a simple service question answered. Terrible. Never again Sparkasse Düsseldorf.

Catastrophe! Every second branch is closed and there are no less than 3 (three) service counters at the main branch. Be sure to bring your time and hope that you don't need a consultant, because you'll need an appointment.

(Translated by Google) You should be ashamed of Sparkasse Düsseldorf! Blocks the debit card of a young family (flood victims) with children because they have received private donations. That is neither legal nor humane in any way. (Original) Sparkasse Düsseldorf schäme sollt ihr euch ! Sperrt einer junge Familie (Flutopfer) mit Kindern die EC Karte, weil sie private Spenden erhalten haben. Das ist weder rechtens, noch in irgendeiner Form menschenwürdig.

(Translated by Google) If I could give 0 stars, I would do it! The service hotline is a bad joke. 30 minutes in the queue and nobody feels responsible. Simply underground. This bank is not recommended! (Original) Könnte ich 0 Sterne geben, würde ich es machen! Die Service-Hotline ist ein schlechter Witz. 30 Minuten in der Warteschlange und niemand fühlt sich zuständig. Einfach unterirdisch. Diese Bank ist nicht zu empfehlen!

Bad, worse, savings bank It's a shame that Google doesn't allow zero star reviews! I can charitably describe the new system as very bad and customer-unfriendly. Waiting times of less than 50 minutes are a rarity. I've been there several times and rarely see a number under 50 minutes. And that's only when you first draw a receipt! We are in office??? There is no telephone service. Appointments on the phone - not available either If you want appointments, you should arrange them online. There are also no ballpoint pens on site (see picture below). Bring your pen with you! And the worst thing: we financed it.

So as a customer in private banking you have really good advice and, above all, a view. I don't feel rushed and we can chat briefly about private matters. Of course only if you like, all of this together makes me feel like I'm not just a number but a person

When I moved, I thought I would just stay with the savings bank in the hope that the change would be easier. But no matter whether in my old city or in Düsseldorf: 1. Reaching an advisor by telephone is practically impossible. If you can get through to the head office at all, they won't be able to help you any further 2. Getting a personal appointment is also practically impossible, you are always asked to do everything online 3. This advertised easy account switching service ( online ) is anything but simple and reliable. There they promised that all direct debit creditors would be informed about my new account number, but of course that didn't happen. But since I relied on it, mail came home from all the creditors because they couldn't debit them (my old account no longer existed!) All in all, a very, very bad service for which you pay 10 euros in account management fees per month. It's definitely cheaper at other banks and if I have the nerve, I'll definitely change banks. If possible I would give 0 stars.

I agree with the other bad reviews. An absolute no go, according to the symbols, Santa Claus probably came up with the new system.

Waited more than 50 minutes for a service issue... the quality is declining!!!

One of the best services I have ever experienced with an bank. Here the customer is still the point of attention, staff is very friendly and answers your questions. No superficial answers, the customer gets the information he needs. The staff provides the customer with help and service, which has become very rare today.

(Translated by Google) Incomprehensible. After queuing for an hour (which is cheeky anyway, but I'll put it down to a high level of sickness) I was told that changing small change for customers costs €7.50. With the service I can also go to a direct bank. (Original) Unfassbar. Nach einer Stunde Anstehen in der Schlange (was ohnehin schon eine Frechheit ist, aber ich schiebe es mal auf einen hohen Krankenstand) teilte man mir mit, dass der Wechsel von Kleingeld für Kunden 7,50€ kostet. Bei dem Service kann ich auch zu einer Direktbank gehen.

After entering the branch I was asked to take a number. What do I say a number, a pictogram. Whoever thinks of something like that is underground. With a number you could still estimate when your turn will come. But with a pictogram. Now I'm sitting here in the anteroom with a "wigwam" in my hand and waiting. How stupid. After 55 minutes it's my turn. Thank God. I would also like to point out that the pictograms disappear from the monitor far too quickly. What remains are the really friendly employees. greeting

(Translated by Google) Wow! I don't know if we were just super lucky or not. In any case, we received a great contact person for our construction financing, who was available to me at any time and who accompanied my concerns with a great customer focus. I honestly have to admit that I am extremely happy to feel that I am in such good hands! Great service, great advice and a really competent contact person for our construction financing! (Original) Wow! Ich weiß nicht, ob wir einfach mega Glück hatten oder nicht. Auf jeden Fall haben wir eine tolle Ansprechpartnerin für unsere Baufinanzierung erhalten, die jederzeit für mich erreichbar war und mein Anliegen mit tollem Kundenfocus begleitet hat. Ich muss ehrlich gestehen, dass ich überaus happy bin, so gut aufgehoben zu fühlen! Toller Service, tolle Beratung und eine wirklich kompetente Ansprechpartnerin für unsere Baufinanzierung!

(Translated by Google) The gentleman from the commercial customer checkout always tries to work quickly and cleanly, unfortunately the rest always have a lot to do. If you address the topic, your colleagues are really happy. It's a shame, it's better. (Original) Der Herr von der Gewerbekunden-Kasse ist immer bemüht schnell und sauber zu arbeiten, leider hat der Rest immer ganz ganz ganz viel zutun. Spricht man das Thema an, ist die Freude bei den Kollegen richtig groß. Schade, geht besser.

(Translated by Google) I spent an hour and ten minutes queuing at the counters yesterday. Keeping only two private counters and one commercial counter open in the head office is a bad joke. Then take another €7.50 fee for the coin deposit into your own account. Service is different. (Original) Ich habe gestern eine Stunde und zehn Minuten in den Warteschlangen der Schalter verbracht. In der Hauptverwaltung nur zwei Schalter für Privat und einen Schalter für Gewerbe offfen zu halten ist ein schlechter Scherz. Dann noch 7,50 € Gebühren für die Münzeinzahlung auf das eigene Konto nehmen. Service geht anders.

They were very helpful 🙂

(Translated by Google) Rude outrageously unhelpful. I've been waiting to open a business account for several months. Rejection without reason. Not even a consultation (Original) Unfreundlich unverschämt nicht hilfsbereit . Seit mehreren Monat warte ich drauf ein Geschäfts Konto zu eröffnen Ablehnung ohne Grund . Nicht mal eine Beratung

(Translated by Google) Just one switch for commercial customers, while this group certainly makes the most money. Here you spend forever until you get your turn. Do you feel really ripped off. (Original) Nur ein Schalter für Gewerbekunden, während diese Gruppe sicherlich das meiste Geld reinschaft. Hier verbringt man ewig Zeit bis man mal dran kommt. Fühlt man sich echt verarscht.

(Translated by Google) Unfortunately, asthma sufferers don't get terminations and are discriminated against, and the employees are very unfriendly. Not recommendable. Branch Bilker Allee (Original) Leider kriegt man als Asthmatiker keine Termien und wird diskriminiert, dazu sind die Mitarbeiter sehr unfreundlich. Nicht zu empfehlen. Filiale Bilker Allee

(Translated by Google) 👎 poor performance discrimination (Original) 👎 schlechte Leistungen Diskriminierung

(Translated by Google) Everything is done here to ensure that customers and interested parties do not come back. After I was informed by email that I had to settle my matter by post and then again the information came by post that it was not possible by post, I took a day off and sacrificed about 20 € of fuel to get the well-known service experience at the Stadtsparkasse Düsseldorf experience. By the way, an appointment was rejected by phone. I'm supposed to report to the service center today. There are 3 switches here. The marked queue was therefore created in wise foresight and about 50m wide. It was a pleasure waiting here for 30 minutes. At the counter I was then asked why I came by for such a matter at all. There was of course great interest in the answer. They did not want to give me a confirmation for my documents. "We don't do that" was the nice and helpful answer. Well, let's hope that now, after the fourth attempt, the documents will arrive where one can or would like to work on the matter. Otherwise, I'm looking forward to the Sparkasse's fifth attempt to finally get rid of me. (Original) Hier wird alles dafür getan, dass der Kunde und Interessenten nicht wiederkommen. Nachdem mir per Email mitgeteilt wurde ich muss meine Angelegenheit per Briefpost erledigen und per Briefpost dann wiederum die Info kam dass es per Briefpost nicht geht, habe ich mir einen Tag freigenommen und ca 20 € Sprit geopfert um die allseits bekannte Serviceerfahrung bei der Stadtsparkasse Düsseldorf zu erleben. Ein Termin wurde übrigens telefonisch abgelehnt. Ich soll mich heute einfach im Servicecenter melden. Es gibt hier ganze 3 Schalter. Die gekennzeichnete Warteschlange wurde daher in weiser Voraussicht auch ca 50m weit angelegt. Es war eine Freude hier 30 Minuten warten zu dürfen. Am Schalter wurde ich dann gefragt warum ich für so eine Angelegenheit überhaupt vorbeikomme. Das Interesse an der Antwort war natürlich groß. Eine Bestätigung für meine Unterlagen wollte man mir nicht geben. „Sowas machen wir nicht“ war die nette und hilfreiche Antwort. Naja hoffen wir mal dass jetzt nach dem vierten Versuch die Unterlagen auch da ankommen, wo man die Sache bearbeiten kann bzw. möchte. Ansonsten freue ich mich auf den fünften Versuch der Sparkasse mich endgültig loszuwerden.

(Translated by Google) Underground. Deposit savings book made at the consultant and then you stand in front of 9 customers in front of you for 40 minutes to pick up the savings book. Total duration of deposit savings account opening 1.5 hours. Sparkasse put 6! Customer service is different! A disgrace with the fees. If it were possible I would have given no stars at all. (Original) Unterirdisch. Kautionssparbuch beim Berater gemacht und dann steht man um das Sparbuch an der Kasse abzuholen im Anschluss 40 Minuten bei 9 Kunden vor einem an. Gesamtdauer Kautionssparbuch Eröffnung 1,5 Stunden. Sparkasse setzten 6! Kundenservice geht anders! Bei den Gebühren eine Frechheit. Wenn es möglich wäre hätte ich gar keinen Stern gegeben.

Absolut keinen Stern verdient. Sowas von arrogante Mitarbeiter, unmenschlich ohne Ende. Bin sehr sehr enttäuscht 😞. NO COMMENT Ganze 3 Stunden saß ich da mit meiner Frau und am Ende ein Katastrophales Verhalten von mehreren Mitarbeitern, grinsend ,wir können Ihnen nicht weiterhelfen und seinen sie nicht so laut. LIEBE MENSCHEN IN DÜSSELDORF GANZ WEIT WEG VON DER SPARKASSE (Translated by Google) Deserves absolutely no star. Something of arrogant employees, inhuman without end. I am very very disappointed 😞. NO COMMENT I sat there with my wife for a total of 3 hours and at the end a catastrophic behavior from several employees, grinning, we can't help you and don't be so loud. DEAR PEOPLE IN DÜSSELDORF FAR AWAY FROM THE SPARKASSE

(Translated by Google) The service center is made customer unfriendly. Very long queue as only one counter is open. This has been the case for years on absolutely every visit we have made. (Original) Das Servicecenter ist kundenunfreundlich gemacht. Sehr langes Anstehen, da nur ein Schalter geöffnet ist. Dies ist seit Jahren bei absolut jedem unserer Besuche der Fall.

Unfriendly across the board. Helpfulness is a foreign word here. Employees stop you straight away and treat you like you're stupid. If the smallest work can be avoided at any cost, this will be done. Some people ended up in the completely wrong professional field.

Can go like the GEZ. It used to be very good, but there was still no real counter hall and not like now where everyone can listen and know about their own finances. It's better not to talk about the employees, the rule of three and compound interest are probably no longer part of the basics...

The worst bench I've ever seen. I have a P account and have a free amount of €1937. I'm 46 and am in my 2nd year of training as a nursing assistant. I received my training salary and Christmas money in November. That was €2054. My insolvency administrator seizes money directly from the employer. Everything was fine until today. Today I received my salary of €1054 and on the 30th I will receive support from the state of €840. Stay within the seizure limit. Today I was told on the phone that I wouldn't be able to use my money until February. Guys, what kind of bank are you? You are currently playing with my existence. How can one simply understand such nonsense. I can't pay my rent. Can't go to work because I don't have a cent in my pocket. And the consultant says. That's just the way it is now. Without checking anything. I'll just give this corrupt bank a lawyer. A bank that is not customer oriented but rather the larger mafia that is the banks here in Germany. I hope that at some point all of you will be in my situation and won't be able to pay rent.

For me this is no service and the waiting time is beyond words