Monkey Mania Bankstown image

Monkey Mania Bankstown

Cafe Amusement center Recreation center Indoor playground Childrens cafe

One of the Most Reviewed Indoor playgrounds in Sydney


Address

8 Greenfield Parade, Bankstown NSW 2200, Australia

Website

www.monkeymania.com.au

Contact

+61 2 9722 9863

Rating on Google Maps

4.10 (754 reviews)

Open on Google Maps

Working Hours

  • Monday: 9:30 am to 5 pm
  • Tuesday: 9:30 am to 5 pm
  • Wednesday: 9:30 am to 5 pm
  • Thursday: 9:30 am to 5 pm
  • Friday: 9:30 am to 5 pm
  • Saturday: 9:30 am to 6 pm
  • Sunday: (Christmas Eve), 10 am to 3 pm, Holiday hours

Featured Reviews


Frequently mentioned in reviews: play (14) kids (14) area (12) staff (10) Bankstown (9) ball (7) party (6) time (6) service (6) good (6)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 4/5 DON R. 1 year ago on Google
    Easy to find as it's inside Bankstown sports club. Too busy... Too many birthday party at the same time feels like chaos... Cafe inside... Felt secure for child as need permission to go in and out from the service desk.
    4 people found this review helpful 👍

  • 5/5 Ashish K. 1 year ago on Google
    Amazing place. Been here third time and everytime this place rocks. Thanks team for making my daughters birthday celebration so special. This place has a very big play area and is very organized. Time flies super fast here. During the birthday we had chosen Gorilla package. Some of the items like watermelon slices were not brought in. But that acceptable. Overall service was good.
    3 people found this review helpful 👍

  • 5/5 Chris H. 1 year ago on Google
    Great play centre for kids of all ages. The gentleman at the service desk is amazing. Customer service was exceptional, and he was great with kids. Welcoming, friendly, caring and helped out us out a lot. Leaving a great impression of how well this place is run with him here. My son and I will be coming back here for sure. The play area is clean and have a variety of things for kids to play and do. There's an arcade area with all sorts of arcade machines and ticket prize games. Food and drinks was good. My son enjoyed his time here.
    3 people found this review helpful 👍

  • 5/5 Kathryn O. 7 months ago on Google
    Just a little positive shout out to a worker at Monkey Mania Bankstown named Jess! We were there a couple of weeks ago + her customer service was above n beyond. She walked me through the whole process of signing up, showing me how to enter the code on my phone, where to fill out my kids details etc..... She would've spent at least 15-20 minutes with us. Take note manager -- you've found yourself a good one :)
    2 people found this review helpful 👍

  • 4/5 Sifi (. 1 year ago on Google
    The kids loved this place. We went on a Friday so pretty much had the place to ourselves. The play equipment is new and well maintained. Staff are friendly and helpful. The food from the kiosk was reasonably priced and tasted good. Entry prices were ok and included a drink for the adults. We'll definitely be back if visiting Bankstown again. 👍🏼
    1 person found this review helpful 👍

  • 5/5 Sen S. 1 year ago on Google
    One of the kids' dreamland. Located inside Bankstown sports club. Parking is free inside the building with 24hr validate tickets. $4,5/adult and $21/kid for the entry fee. Kids could play unlimited time. The canteen is available for parents waiting spot.
    1 person found this review helpful 👍

  • 5/5 Paola San M. 10 months ago on Google
    We had our daughter's party here, and I can say that we had one of the best services ever. The hosts were very attentive and great with kids. They even reminded us to take photos before cutting the cake! The food were delicious and served hot. Overall we will be coming back for my younger daughter's party!
    1 person found this review helpful 👍

  • 3/5 Shirley L. 7 months ago on Google
    Equipment is dated and doesn’t look like the place gets cleaned or maintained. It’s pretty expensive too - for that price you’re better off going to one of those modern play cafes, particularly if your kids are 5 and under. It’s definitely more a place aimed at older children who can fend for themselves. All the little soft balls that kids can then pop in the machine and watch them get shot around by air have almost all been thrown into corners, on top of equipment and other unreachable places - doesn’t feel like they’re going to get replaced either. I also saw two kids almost accidentally hang themselves in the toddler play area today. There’s a yellow hanging ball in that area and at least two kids tried to stick their head in between the loop trying to get on the ball. As their feet couldn’t then touch the ground, it then effectively became a hanging noose - it was a bit scary to see!
    1 person found this review helpful 👍

  • 3/5 Rookie_15 4 years ago on Google
    Great place for family who have toddlers. Play area was all secured and pretty big to keep them busy. Eating/waiting area for parents are situated just opposite the playground so it’s easy if you are watching your child while they were playing. The wall climbing area is good for a bit older kids but other than that not so much things to do as it’s small area only. I recommend the place for small kids to toddler but no so for maybe 7-10yrs old as they get bored inside even if there is an arcade place on the corner end. I like the place but some staff on the food counter are not so helpful and most of the time they were a bit rude. Been ordering food whenever we come but I experienced the same customer service... you get free parking if you ask the main reception as soon as you enter Bankstown Sport club to validate your ticket.
    1 person found this review helpful 👍

  • 5/5 Andy'Tracy T. 9 months ago on Google
    We had a birthday party at this place. We have enjoyed the party for the following reasons: Friendly and Helpful staff - When we arrived, staff was helping us in a professional manner. It was a busy day as it was a Saturday. We were led to the assigned room fairly quickly. As there was leftover bday cake, the staff consulted us on how we wanted to have it cut before they cut the rest of it. Generous portions of food - We ordered some food platters for the parents. The servings were good. Utensils were provided. Spacious play area - All the guests had fun playing at the equipments. They also had a seperate area for kids 3 or under as well. They used to have soft balls for games but I guess due to hygiene reason, they got rid of them. It was a shame but they couldn't do much about it. Good online service- The staff communicated well with us during the whole process. It saved us time to organise everything so it was stress free. As the birthday kid, they also offered a free entry and they sent it through after the party. We were satisfied with the experience.

  • 1/5 Bek A. 9 months ago on Google
    No staff, very dirty, thick layers of dust on the play equipment so very unhealthy when breathing in. No toilet paper I’m the toilets, was given rough paper towels, toilets unhygienic. Hire more staff, it’s not fair to have a few kids running the place. Not suitable for such a nice club as there seemed to be no standards what so ever. Me and my family won’t be returning.

  • 1/5 Kai Davidson N. 7 months ago on Google
    Introduction: It is with great disappointment that I pen this review of my recent visit to Monkey Mania Bankstown. As a connoisseur of family entertainment venues, I had high expectations for a fun-filled day with my children. However, our experience was marred by a series of unfortunate events that left us disheartened and disgusted. This review aims to provide an extremely detailed account of the incidents that transpired during our visit, including a staff member's regrettable mishap, the unhygienic discovery of a used nappy in the ball pit, and the subsequent illness caused by the greasy food and unpleasant odor permeating the establishment. Section 1: The Spittle Incident Upon arrival, we proceeded to the on-site pizzeria to satiate our hunger. To our astonishment, as we eagerly awaited our order, we noticed a staff member inadvertently expelling a small amount of spittle onto one of the pizzas. The sight was nothing short of repulsive, and we immediately brought it to the attention of the management. While they promptly replaced the contaminated pizza, the incident had already cast a shadow over our dining experience. Section 2: The Ball Pit Surprise Following our unsettling encounter at the pizzeria, we decided to let our children frolic in the ball pit—a staple of any amusement center. Regrettably, this seemingly innocent play area turned into a nightmare when my youngest child stumbled upon a used nappy hidden amidst the colorful balls. The discovery was utterly appalling, and we promptly alerted the staff, who seemed equally shocked and apologetic. Nevertheless, the damage was done, and our children's innocence had been irrevocably tarnished. Section 3: The Culinary Catastrophe As the day progressed, we opted to indulge in some of the culinary offerings at Monkey Mania Bankstown. Little did we know that this decision would lead to further distress for our family. The greasy food served at the facility left much to be desired, both in terms of taste and healthiness. Unfortunately, this unappetizing fare resulted in our children experiencing bouts of vomiting shortly after consumption. It is disheartening to witness the negative impact such subpar cuisine can have on young, impressionable stomachs. Section 4: The Offensive Odor Adding insult to injury, Monkey Mania Bankstown was plagued by a pervasive and unpleasant odor throughout our visit. The combination of stale air, unclean surfaces, and perhaps the lingering smell of the aforementioned culinary mishaps created an atmosphere that was far from enjoyable. It is regrettable that the management did not take sufficient measures to address this issue, as it significantly detracted from the overall experience. Conclusion: In conclusion, our visit to Monkey Mania Bankstown was nothing short of a calamity. The spittle incident at the pizzeria, the disturbing discovery of a used nappy in the ball pit, the subsequent illness caused by the unsavory food, and the offensive odor all combined to create an experience that was unsatisfactory, unhygienic, and deeply disappointing. It is my hope that this detailed review serves as a wake-up call for the management to undertake the necessary improvements to restore Monkey Mania Bankstown's reputation as a family-friendly establishment.

  • 4/5 Sandra A. 7 months ago on Google
    Good for children lots of fun snack play coffee. Kids love it the jumping castle they love and the ball play. Shame some ball play don't work but still lots of fun.


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