I’m from out of state and this is the worst ER I have ever experienced! The waiting room was filthy, trash on the floor! Not enough staff for the work flow, and the front desk lady was super rude and ignorant. She was yelling at her co workers about her work flow in front of patients. When she brought back “my husband’s ID” she handed me another patients ID (female). She was not paying attention to her work. I have worked in the medical industry over 10 years of experience and patients should not have to go through this kind of service! Please hire people that are respectful and caring and have the knowledge to do their work and most importantly clean your waiting room!! It’s a medical facility that is full of germs and bacteria and people go there with sicknesses and wounds and are exposed to this. Be more thoughtful to those that come to receive care!

Our experience here was TERRIBLE back in may of 2022. My one year old at the time was having a really hard time breathing, the triage nurse was good can’t complaint she assessed my son along with the tech and took us to a room right away, thats when eveything changed. They assigned my son to a nurse that in my opinion did not have any pediatric experience. I will never forget her name and even though she didnt work for the hospital (contract nurse “Lorena”) she made our time in the ER a living hell. The dr cane in within 10 minutes of us getting a room he saw my son and immediately ordered a respiratory treatment for my son. RT came in and gave it to him. He walked in with the nurse and since my son was really congested asked to bring suctiong tools to suction. Well she came back with a bulb and the doctor then explained to her she needed the suction tubing for the wall. That should have been my red flag to request a new nurse. She didn’t know how to suction my son my husband (RN) who was there at the time did it for her. After being suctioned my son was still struggling to breath and he was put on O2. About 10 min after the RT came since dr had order for my son to be deep suction which kinda failed because he threw up she walked out and forgot to put my son on the oxygen. By then the nurse had already swab him for covid, flu etc.. I kept seeing my son still struggling to breathand when i checked the monitor is oxygen level was at 78. I of course freaked out and put him on 5 liter which was what he was on and slowly saw his saturations go up. Lorena came in to start IV and unfortunately my son was dehydrated and had very bad veins. He was poked 4 times before calling ICU nurse Verlin and was successful on the first try. After that she never came back. I called to speak to her because my son was just declining and took her an hour to come. Now I know the ER can grt hectic but she could have sent the charge or someone else to chevk up on my son. Even AOD came in to ask if we were doing okay and i said bo my son is getting worse and bo ne has been by. She said let me get someone to help you but again no one came in. Several hrs passed and at around 5 a nurse came in he introduced himself and said he was going to get a rectal temp ti check my sons fevers. I was so confused ehen he said “for his fevers” because my son was not running a fever at all. He looked so embarrassed when i told him and went to aske her only to come back to say that they neede a more accurated one since he had rhino/ bronchilitis. The nurse finally showed up at almost shift change to let us know that my son was going to be admitted and rhat they were just waiting for the room to be ready. My husband then asked if he could speak to the doctor. A new doctor came in and right away ordered a treatment for my son, after rhe treatment was done i finally saw my son breath better. He was then transfered to the PICU because he was on a high flow. The night shift nurses greeted us abd i finally felt taken care of. Then the “nurse asked me your other son is also here”, I said no I don’t have another son and she said “ oh the er nurse said you were here eith both kids”. I got so fustrated because I immediately thought she gave her report on a completely different patient. RN assessed my son and said “oh good no fever” and i said yeah he hasn’t been having fevers which she replied oh the ER nurse said he did. We told her about the terrible service the ER nurse had provided and how we thought she was confusing my son with another patient and she apologized. The rest of the stay was okay, and was just thankful my son saturations got better. Since we hada a bad experience that one tume we now go to UMC where they have experienced pediatric nurses who only treat and focused on pediatric patients. I will NEVER be going back to providence children’s hospital thanks to a careless contract nurse. I really hope Lorena is no longer working there she has s a danger to patients and mixes up patient report.

I'm surprised by so many negative comments. But my experience was positive! Everyone was very helpful and friendly! My daughter was bit/ scratched by our cat and needed stitches. The staff was amazing and did their best to assist us even though they were super busy. We appreciate you all and all the hard work you do! Thank you for being there for us when we are helpless!!

Beware! Their emergency department is not only for pediatric patient. It is for all ages. Including adults that are coughing. I have a newborn and did not feel comfortable waiting. Staff is as amazing 10 stars.

I can’t speak highly enough of this hospital. Everyone! the staff, nurses and doctors were all highly professional. I was always a little worried about having my first son but they provided us with everything we needed. Experience, support, care and everything for our newborn. I am convinced this is the e best children’s hospital in El Paso. There’s also fast food places a walking distance away. They made our stay comfortable and worth while providing us with tons of information on how to take care of our new born, breastfeeding and even post care. Words or a review can’t express how I feel about this amazing hospital. I knew when I walked in that day I was in the best care El Paso could provide.10 out of 10 hands down. PS- I even got a free meal voucher and was able to stay with my significant other and new born for two days no questions asked.

Awesome physician and nursing staff who took great care of my daughter during her visit. However, beware of billing practices especially if you are military. The physician’s billing department will send you a bill and submit to collections in less than 90 days despite giving all your insurance information (active duty tricare) on the day of the visit. Now both the billing department and the collections are trying to say the other needs to submit to tricare.

My baby was admitted for a few days here and we had a very good experience, considering how busy the floor we were on was. The nursing assistants were so kind and helpful, the nurses listened to any concerns we had, the RT’s were very caring. We would pick this hospital again if we ever have to go back. I do not have much experience with their ER department as we were transferred there from another ER.

We received the best care during our stay. Staff was so patient and caring during our son's surgery. Everyone we met or ran into was very attentive during our stay and made sure all our questions were answered. Would highly recommend!

At first, I was afraid of my son being transferred to this hospital due to the rating, but I was proven WRONG. I love the nurses here, and it so happens to be my son's birthday during his stay, and they made his birthday special with gifts and decorations. I honestly didn't have any complaints about the hospital except getting test results back, but every parent is impatient when their kid is not feeling well. Overall my son's three days here were a good experience, and all the staff was very patient with my son.

Took my four month old for a fever and coughing, yet was given medication for vomiting and my daughter doesn’t even have vomiting. Even though my mother-in-law lives in the home with me and my child and had a positive flu test and is sick with the flu, they never did any testing at all on my child. I find it odd that no COVID, flu or strep test was done. Edit: took my baby to another hospital after she got worse the next day. Her fever wouldn’t even break with Tylenol. Turns out she has Flu type B, and they tested her for everything even checked her blood since a fever in a baby so small is alarming. If she would’ve been tested sooner she could’ve got antivirals. I really don’t recommend this hospital if they are just going to talk to you and not even look to see what the problem is.

My granddaughter was a patient in December. She's a strong girl, but only allowing one parent at night, added so much stress to her and her parents. They're children and being in the hospital they need to be stress free. You need to let both parents be with their children 24/7.

I took my daughter to the children’s ER here at providence. Worst experience we’ve had in an ER. For starters, there was homeless people inside the waiting room, the waiting area is not sanitary whatsoever. I arrived to this place at 11:50pm to get my daughter seen. My daughter was triaged shortly after we arrived and they brought us back to the waiting area to continue to wait. We waited 3 long hours without any call back about bringing her back to be seen by the ED pediatric Dr. We then spoke to the lady in the front desk to ask her if we would ever get a bed for our daughter or if she would ever be seen, the front desk lady couldn’t be of any help at all, I think it might’ve been better to speak to a wall. When I asked her if they had any beds, all she could say was “no” and when asked if my daughter would be seen soon, she replied with “idk how long it’ll take”. Based on this lady’s careless personality it was truly not worth my breath to argue or discuss anything with her. I was in disbelief on the type of people they hire .The front desk lady tried explaining there was only 1 ER Dr. and that they were realllly short staffed. Considering I waited 3 hours there already I called El Paso’s children hospital and they told me they had no wait time at the time I called. I grabbed my daughter and we left to El Paso’s children’s hospital, when we arrived there they took her in right away the moment they had triaged her. My husband and I both work in the healthcare sector, it is devastating to see how healthcare works in this country and how healthcare is deteriorating. Please, if you have children that need medical assistance my first tip of advice is to NOT bring them here. Second tip of advice is, if it’s NOT an emergency, DONT bring them to the ER, ERs are NOT fast, you’re better off going to an urgent care or your PCP office for non emergent matters.

If I could give 0 stars I would. My son was throwing up blood after a surgery and we sat in a room for 3+ hours. He was visibly shivering but no one bothered to check his iron levels to even begin with. They wouldn’t let him have a snack until he was seen, no pain meds offered. Absolute worst experience at a hospital ever.

Don’t waste your time better off going to umc children’s, the ER doctor wouldn’t listen to what I was saying was wrong with my baby.

Forgot to write a review last time we went. We had an awesome doctor I don't remember his name, but this was the fastest visit to the hospital ever. My new born was taken care of and the doctor was beyond kind. I believe he was Indian, I apologize if I'm mistaken. But he was so sweet and let my 5 year old color while he helped my other little one. Thank you guys for all your help!

My son was admitted from alpine tx to Providence Children's Hospital and I can’t explain how grateful I am with everybody who worked on my sons case he’s 4 months old he had virus pneumonia and rhinovirus and my son had to be in oxygen just till last Saturday 6/11/22 he got released and from the doctors to the nurses to the nurses assistant to the breathing treatment nurses etc.. i beyond grateful they did everything to keep my son happy and healthy thank you to everybody who worked in my sons case I can’t repay half of what y’all did but god will ❤️

My son went here because he broke his femur,the doctor was amazing,all the nurses was helpful and keeping me updated while my son was in surgery.As a mom of a two year old by hisself in surgery it can be very scary,my son was in surgery for about 45 mins and everything's went well and we was able to go home the same night.They took really care of my son and even the paramedics guys that took my son there.. they were also helpful making me laugh to get my mind off of what happen to my son's leg.My son is walking and running a gain after 4 weeks and back to hisself like nothing happened.Thank you for treating my son with so much care and support.

Had to take my young daughter in for an emergency. We walked in and were in the back in less than 5 mins. Dr Lanski, his nurse (I couldn’t see her name tag) and Mrs. Ana from the child life program made the ER experience non traumatic, non stressful, nor painful . They explained everything that they had to do to my daughter step by step. In a way she would understand. They went above and beyond to distract her and keep her busy. So she didn’t focus on what was going on. So thankful for them, their kindness and empathy! It was one of the best medical experiences we’ve had thus far!