One of the worst hotels! The bathroom was filled with fungi and there was not hot water, the lightning was very poor! The service was absolutely terrible! I asked them to bring us hair dryer and I didn’t get it! The breakfast was horrible!

Very bad hotel with very bad service.

does not worth the money you spend. the external part of the hotel looks amazing but, when you stay overnight you will feel that they care only about the decorations and not about the real comfort of the traveler. very poor light inside the room and the curtains and the glass were not clean. i was not able to stay for more than one night.

The hotel location was good, the staff were friendly but the room hasn't a good view and it's not so clean and full of smoking smells and the breakfast was bad.

dirty place carbit and the shower all the bathroom is soooo dirty.. also the voice of the car all night is so uncomfortable.. so I as soon as possible I will check out

Overall: good hotel and service and respectful & friendly staff .but only thing that I noticed when stayed for one night at hotel is that the walls are dirty and carpet are not clean and I recommend that to renew its...

Clean and large rooms .Shower cabinet needs more attention .Breakfast is average .Staff is friendly and helpful.

The View from the rooftop was amazing!

Lovely place ,friendly staff, affordable prices, little bit needed cleaning.!!!

Friendly Staff, Needs more cleaning, great price, breakfast was good, you have to ask for better services so don't be shy. At the end, i think this is the best that you can get for this price. We had a 4-person room for 80,000IQD

Not sure if this place qualifies to be a 4 star hotel. Super dirty floor and carpet to a point that it left a dark mark underneath my feet. Showers need more work. Even though we called a head of time, our room was extremely hot and it took awhile to cool it down. On the other hand, friendly staff and pretty good breakfast. Dining room needs cooling (4 star hotel ?).

reasonable price and nice staff, but the room was very dim. there is a free breakfast as well.

Great place with friendly staff. Be prepared to be woken up by the annoying loud call to prayer at 6 AM though! The place is very close to a mosque so you can't escape it!

Thanks for all service and support you doing

Good hotel good staff

I usually go through ratings before I decide on where to stay. This was last minute, hence didn't have time to check reviews. However, looking at 3-star ranking, I thought experience of staying there shouldn't be that bad. It was worse experience ever. Starting from basics - the room - bath towels had so many hair which is disgusting to begin with. Shower faucet didn't work properly at all. After complaining about both of them, they took it very casually and didn't change the faucet until next day nor they offered to change my room. Next day I asked for a manager to do something about it. Manager appeared to be highly insensitive unprofessional. He didn't care to do anything about it. More so, he claimed that everything has been fixed in my room. I asked him to come check everything by himself. He did. More so, when he witnessed nothing is done yet, I told him this is not the way to run any hotel, forget being a 3-star ranking. Instead of offering me anything, he fought with me and asked me to leave the hotel by taking away my room key. This is the kind of manager Blue Mercury has hired support client services who literally tells his workers to ask for money for any room service. Never again Blue Mercury, very bad experience in Erbil at your hotel.