1/5 Jennifer J. 2 years ago on Google
Our
family
had
departed
the
UK
on
December
18,
2021
was
planning
to
travel
from
Austria
to
Germany
when
news
of
Germany's
change
in
Covid
Entry
Requirements
designating
the
UK
as
a
virus
variant
high-risk
area
was
announced
declarining,
"On
arrival
in
Germany,
all
permitted
travellers
from
the
UK
who
arrive
after
23:01
on
19
December
must
quarantine
at
home
for
14
days
irrespective
of
their
vaccination
status."
It
was
nearly
impossible
to
reach
Therme
Erding
on
the
phone
with
horribly
long
wait
times.
I
finally
emailed
the
spa
directly
to
inform
them
of
my
cancellation
due
to
this
change
of
Covid
entry
requirements
to
Germany.
You
can
imagine
my
surprise
when
I
receive
an
email
on
December
27,
2021
I
received
an
email
telling
me
that
I
was
being
charged
Euro
136,
-
as
I
was
a
"NO
SHOW."
Despite
there
being
one
internet
page
for
the
Therme
Erding
that
advertises
to
customers
that
hotel
and
spa
can
all
be
booked
in
one
place,
the
Victory
Gastehaus
insisted
that
everything
should
have
been
cancelled
separately.
They
expressed
complete
disregard
concerning
the
newly
issued
Covid
entry
requirements
that
affected
their
customers.
Many
companies
have
found
positive
ways
to
care
and
engage
with
their
customers
and
keep
both
sides
happy
during
these
uncertain
Covid
times
when
regulations
are
changing
daily.
Victory
Gasthaus
certainly
could
have
at
least
offered
a
voucher
for
future
use
as
a
token
of
compromise
and
customer
service.
Instead,
the
representatives
that
I
corresponded
with
with
were
completely
apathetic
and
inflexible.
They
lacked
even
the
most
minimal
amount
of
customer
service
and
empathy
it
would
require
to
figure
out
a
compromise.
Victory
Gastehaus
had
the
opportunity
to
keep
a
future
customer
and
maintain
positive
customer
service,
but
chose
otherwise.
With
Therme
Erding
being
such
a
major
tourist
attraction,
I
would
expect
far
better
customer
service
and
increased
flexibility
especially
with
regards
to
changing
Covid
regulations.
Unfortunately,
I
experienced
quite
the
opposite.