1/5 Alvin L. 10 months ago on Google
I
booked
this
hotel
based
on
the
number
of
positive
reviews
and
that
Citadines
is
a
reputable
hotel.
My
wife
and
I
stayed
for
one
night
so
we
were
just
looking
for
somewhere
clean
and
comfortable.
The
check-in/check-out
process
was
efficient
and
friendly,
and
the
receptionist
was
helpful
at
answering
our
questions.
What
let
this
place
down
and
what
lead
me
to
write
this
review
was
the
cleanliness
of
our
room,
namely
the
bed
linen.
The
cleanliness
and
comfort
of
a
bed
is
a
make-or-break
for
a
hotel
room.
So
imagine
my
surprise
when
I
discovered
a
clump
of
long
curly
black
hair
under
the
duvet.
I
then
decided
to
turn
the
duvet
around
to
use
the
other
end,
but
discovered
another
strand
of
long
hair.
I
decided
we
could
no
longer
use
this
duvet
so
called
the
desk
where
a
nice
gentleman
was
happy
to
swap
another
duvet
for
us.
The
following
morning,
my
wife
discovered
a
couple
of
bugs
crawling
on
the
bathroom
floor.
Having
never
seen
these
before
(sorry
for
our
ignorance),
she
squished
one,
while
another
one
crawled
under
the
fridge.
The
toilet
seat
also
had
a
crack
and
I
am
not
sure
if
the
room
is
serviceable.
If
it
wasn’t,
it
clearly
had
not
been
reported
by
housekeeping.
Besides
that,
there
also
seemed
to
be
a
problem
with
the
hot
water
system.
The
hot
water
was
adjustable
but
it
would
have
a
sudden
gush
of
hot
water.
There
was
no
consistent
temperature.
This
is
definitely
a
plumbing
issue
that
needs
to
be
looked
at.
Lastly,
there
was
also
an
odd
stench
coming
from
the
base
of
the
shower.
It
was
not
a
deal
breaker
but
a
bit
uncomfortable
at
times.
We
have
been
traveling
around
Europe
for
the
last
few
weeks
and
stayed
in
a
number
of
hotels
and
Airbnbs,
but
is
by
far
the
most
disappointing.
We
also
emailed
the
photos
to
the
hotel
but
there
was
no
acknowledgment
or
apology
from
housekeeping.
The
nice
gentleman
did
however
apologise
on
the
hotel’s
behalf.
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