Recommend Support Local Area Biggby Coffee Shop in Farmington Hills: Spicy Tea for a Special Weekday Promotion. Excellent customer service!

Ordered two drinks for their drive thru with no one else customer-wise in the building or line… waited 20 minutes for a warm, super milk flavored caramel macchiato and a burnt coffee tasting caramel frozen with “extra” caramel… see images attached to know what they consider extra caramel to be. Lol. Never coming back, huge waste of time and money.

So...usually when you go to a restaurant and you eat, it's your choice whether you leave a tip or not. The waiters aren't walking around asking if you want to leave a tip, I am sure a tip may be needed, (give one if you can), but these people at Biggby on 7 Mile and Middlebelt, ASK if you want to leave a tip, EVERYTIME and when you say no, there are two girls in particular that get mad. WTH? I have never in my life heard someone ASK for a tip. Clearly they have a plastic tip cup sitting outside the drive thru window, if I want to leave a tip, then I will, if I don't want to leave one, then I won't! Also be considerate of other people, what if folks don't have enough money to leave a tip sometimes...well that is perfectly okay! Don't make someone feel bad for not leaving a tip, you never know what someone is going through. BIGGBY ON 7MILE AND MIDDLEBELT WILL NOT BE GETTING MY SERVICE ANYMORE. I won't even talk about the day we went and they were still supposed to be open and instead of coming to the window to say they were closed or whatever, they just giggled really loud and shut the lights off. RUDE RUDE RUDE YOU ALL SHOULD BE ASHAMED!

Not happy with my order. I ordered the Delightfully Spicy latte, or what I thought was a latte. It's just 20oz water with 1 tea bag and they cover the lack of flavor with some type of cinnamon syrup since you can't do 20oz water to 1 tea bag; that ratio will give you the blandest tea water ever.$6.00+ for this nonsense and there's not even coffee in it. What a ripoff.

I went to refill the 2 bottles I carry in my pack for a long day at work. The would not let me refill my bottles. They were insisting that I buy 2 coffees in plastic lined paper cups. I would then have pour the coffee into the bottles when I got to the car. Guess Biggby does not car about the environment and wants more plastic waste. Will avoid Biggby now. There is a near by 7 11 the has no problem with me filling my coffee bottles

I love free shot Friday! The Carmel apple cider with a shot of zip (for energy) is my favorite! Really nice workers everytime I go :)

I’m a door dasher. I went to pick up food and coffee twice last week. They were so friendly. It was so nice and clean inside of their location. They ready to serve their customers with a smile. For someone that is going through all types of life’s challenges, their customer service did it for me. I left out smiling and feeling more confident about my day. Thank you 😊.

Usually, I love this place but today I will not be going there anymore. I ordered a bagel with cream cheese, they gave me opened and used cream cheese. When I came back with it the guy working the front just looked at me and said “oh” and proceeded to do what he was doing. I stood there for a few minutes, while I was being ignored and I just wanted a new cream cheese. Finally, after I asked for new cream cheese they gave it.

Visited this location yesterday for the first time and the service was 10/10! I didnt catch the 2 ladies who were working but thank you so much. My beverage was delicious!

Always love this place for my coffee needs! The staff is always super friendly and upbeat. They make a great H=MC2.

Customer service is excellent. My daughter and I go here for coffee on our way to school and work. My drinks are always hot and fresh. It's never really a long wait to get your order, and everyone is super friendly and pleasant to be around.

This is the best Biggby I have ever been to. The staff is extremely nice and patient, even when they are busy and trying to handle a lot of orders at once. Their coffee gets me through my day at work and they always remember my order :)

Ordered an everything bagel with cream cheese. They gave me a bagel that wasn’t toasted with hardly any cream cheese on one side of the bagel. I went to call them & you can’t even get through because their voicemail box isn’t set up.

Michigan Cherry is always fresh ,good on Monday.good service, friendly staff.but carpet is very nasty 😱

Finally, a coffee shop where you don’t get cold during cold michigan winters! In addition to great drinks and friendly staff, not so loud music is another plus to me. This is where I can study and enjoy my mocha:)

My favorite Biggby, they have the best baristas always friendly, competent and professional!! The service is always speedy and the espresso never tastes burnt. 10/10 recommend.

This is the best biggby in 3 cities I've been to. They always get your drinks right and make the bragels the best. The baristas are always so polite and sweet as well.

Always a great way to start my morning the baristas are always so sweet and friendly and nine times out of 10 remember what you want before you even order it love them to death

The service is always fast and friendly with great coffee, two thumbs up!!!

Love this place. Everyone is sweet. Today they made the best latte I've ever had. So much sweet foam as requested. I highly recommend getting an iced mallow mallow latte with butterscotch and sweet foam. Maybe an extra shot. I highly recommend this location.

I ordered a ham and havarti on everything bagel toasted with veggie cream cheese. I specifically asked for it not to be microwaved. I received a turkey halvarti that was microwaved and it burned the roof of my mouth when biting into it. Next time I will supervise it being made.

Bruhh how do you guys manage to turn a bagel into glass .

Very uniquely designed store, definitely built for customer service as well as the employees are very helpful and "chirping"!! There are " cubicles" that are built for dining or, at least for me, editing photos on my laptop! Glad to have a Biggby's closer to me.

Awesome, friendly staff who go out of their way to make your day great! Always love stopping in here on Wednesdays for latte day.

Love Biggby. The redbull drinks are great. My favorite batista is Mattie. She is always so kind and she makes my drinks perfect every time!

I don’t normally leave reviews but I just wanted to say everyone here is always really friendly & I love getting my coffee here on the way to work or just to get my day started :)