3/5 Matthias K. 1 year ago on Google
At
best
a
three
(***)
star
â
but
certainly
not
a
four
(****)
star
hotel.
Here
is
why:
The
software
The
âRocky
Popâ
â
like
many
other
hotels
â
doesnât
understand
they
are
in
the
hospitality
business.
4*
hospitality
means
extending
a
personal
welcome
and
taking
an
interest
in
its
guests
since
they
will
spend
at
least
a
night
with
you.
And
itâs
hospitality
â
not
the
hardware
â
that
differentiates
a
hotel
from
its
competition.
Therefore,
automating
the
entire
experience
from
booking
to
check-in
to
check-out
and
billing
may
be
interesting
from
a
cost
point
of
view
for
the
hotel.
But
it
surely
fails
to
deliver
any
positive
impressions
of
the
host.
Secondly:
the
breakfast
experience.
We
received
a
friendly
welcome
to
what
then
turned
out
to
be
a
service-desert.
For
30
minutes
we
were
assured
the
croissants
and
pains
au
chocolat
âwere
in
the
ovenâ
â
but
they
never
showed
up.
Were
they
burnt
to
ashes?
Or
were
they
just
held
back
for
the
brunch
scheduled
an
hour
later
?
Also:
When
the
scrambled
eggs
finally
arrived
after
a
fifteen-minute
wait,
there
were
no
plates
available.
Disinterested
staff
had
just
placed
the
pot
with
the
eggs
but
not
even
cared
about
what
the
guests
should
eat
them
from.
The
hardware
We
had
booked
a
small
room
and
should
have
known
better
â
it
was
tight
indeed.
But
to
be
fair:
the
mattress
was
of
good
quality,
so
were
the
pillow
and
the
cover.
And
the
shower
was
fine
with
warm
water
nearly
instantly
provided
and
only
very
little
water
leaking
into
the
bathroom.
The
hardware
saved
âRocky
Popâ
from
a
2
out
of
5
rating
to
a
3
out
of
5.