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Bouygues Telecom Store

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😠 Passed to change phone 4 months ago ... Badly received by the seller in a hurry to take a break from the direction Orange big place and the total, phone changed, new subscription, bank account opening transfer of 4560 photos and all for 140 euros. To finish. Pretentious seller, not at all hedonisti... People often mention pour, phone, service, vous, good, staff, boutique, questions, Bouygues,


Address

6 Rue de Bonne, 38000 Grenoble, France

Website

boutiques.bouyguestelecom.fr

Contact

+33 9 86 01 01 65

Rating on Google Maps

3.50 (301 reviews)

Open on Google Maps

Working Hours

  • Monday: 10 am to 7 pm
  • Tuesday: 10 am to 7 pm
  • Wednesday: 10 am to 7 pm
  • Thursday: 10 am to 7 pm
  • Friday: 10 am to 7 pm
  • Saturday: 10 am to 7 pm
  • Sunday: Closed

Featured Reviews


Frequently mentioned in reviews: pour (16) phone (14) service (10) vous (9) good (7) staff (6) boutique (6) questions (6) Bouygues (6)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 1/5 Cyril P. 4 years ago on Google
    (Translated by Google) Passed to change phone 4 months ago ... Badly received by the seller in a hurry to take a break from the direction Orange big place and the total, phone changed, new subscription, bank account opening transfer of 4560 photos and all for 140 euros. To finish. Pretentious seller, not at all hedonistic, no listening. I strongly discourage this point of sale. Cyril. (Original) Passé pour changer de téléphone il y a 4 mois... Mal reçu par le vendeur pressé d aller en pause du coup direction Orange grand place et la total, téléphone changé , nouvel abonnement, ouverture de compte banque transfert des 4560 photos et le tout pour 140 euros. Pour finir. Vendeur prétentieux, pas du tout hédoniste, pas d ecoute. Je déconseille fortement ce point de vente. Cyril.
    8 people found this review helpful 👍

  • 4/5 Masihullah H. 4 years ago on Google • 136 reviews
    Nice and welcoming staff

  • 1/5 fabrice b. 4 years ago on Google
    (Translated by Google) If you do not need anything or want to get sent on the roses you are at the right place. (Original) Si vous n'avez besoin de rien ou envie de vous faire envoyer sur les roses vous êtes au bon endroit.
    2 people found this review helpful 👍

  • 1/5 Em H. 11 months ago on Google • 62 reviews
    This company is a big joke online order an esim and no English service or not working. Try to phone them this number says not able. Never buy from them

  • 5/5 Javi 1 year ago on Google • 50 reviews
    Small, good-looking shop. Jimmy was the one who served me. He was very clear and professional. Great customer service. Thanks!

  • 2/5 Tom D. 4 years ago on Google • 43 reviews
    Are polite but not very helpful

  • 1/5 Mangione E. 4 years ago on Google
    (Translated by Google) early July visit the shop for a problem a few hours to catch a plane .... an arrogant salesman, who takes me up as if I was a dork ..... knowing that I have the same job j I found it completely out of place .... result of the races 6/09 I leave at orange you lost the opportunity to retain a customer since 2000 ... flee (Original) début juillet visite dans la boutique pour un problème a quelques heures de prendre un avion .... un vendeur arrogant , qui me prend de haut comme si j'étais une abrutie.....sachant que j'ai le même métier j'ai trouvé ca complètement déplacé.... résultat des courses 6/09 je pars chez orange vous avez perdu l'occasion de fidéliser un client depuis 2000...fuyez
    1 person found this review helpful 👍

  • 5/5 arshed m. 4 years ago on Google
    (Translated by Google) Of mobiles (Original) Tinda de mobiles
    1 person found this review helpful 👍

  • 1/5 Fred S. 4 years ago on Google
    (Translated by Google) Very bad experience, saleswoman who refuses to change my phone, who does not listen to what is explained to him, and who refuses to let me talk to his manager. Just able to try to sell me a full price phone, in short for me it will be termination .... (Original) Très mauvaise expérience, vendeuse qui refuse de changer mon téléphone, qui n’écoute absolument pas ce qu'on lui explique, et qui refuse de me laisser parler à sa responsable. Juste capable de tenter de me vendre un téléphone plein tarif, bref pour moi ça sera résiliation....
    1 person found this review helpful 👍

  • 5/5 Vincent M. 4 years ago on Google
    (Translated by Google) Very good service 👍 (Original) Très bon service 👍
    1 person found this review helpful 👍

  • 1/5 Nicolas B. 4 years ago on Google
    (Translated by Google) Do not accept foreign identity documents to obtain a new SIM. Innaceptive behavior of the employee who greeted us: she got angry when we asked her to help us find a solution. (Original) N'accepte pas les pièces d'identité étrangères pour obtenir une nouvelle SIM. Comportement innaceptable de l'employée qui nous a accueillis: elle s'est énervée alors que nous lui demandions de nous aider a trouver une solution.
    1 person found this review helpful 👍

  • 4/5 Maggie F. 5 years ago on Google • 19 reviews
    Friendly helpful when you get used to them

  • 5/5 Athra J. 6 years ago on Google • 19 reviews
    Nice

  • 3/5 Mahavir P. 5 years ago on Google • 14 reviews
    Expensive & wait in que

  • 2/5 Fraser B. 2 years ago on Google • 9 reviews
    Waited more than 40 minutes to get spoken to. Service was good though.

  • 5/5 Thibault E. 3 years ago on Google
    (Translated by Google) Because the store is fine (Original) Parce que le magasin est très bien

  • 2/5 Mallorie S. 3 years ago on Google
    (Translated by Google) Came yesterday for advice on the Bbox, received by a lady (blond square hair) super unpleasant, non-hot. The bbox does not concern her because it is by phone suddenly she gave me "and voila" at each end of the sentence. It was important not to ask her any more questions. She turned her back on me and said goodbye and went to sit down. I didn't ask if I had any other questions. I ended up going elsewhere. And this is the feeling of many people. I would never go to this store again. (Original) Venu hier pour un conseil sur la Bbox, reçu par une dame (cheveux carré blond) super désagréable,non chalante.La bbox ne la concerner pas car cest par téléphone du coup elle me sortait des "et voila" a chaque fin de phrase.fallait surtout pas lui poser dautres questions.elle ma tourner le dos dis au revoir et partit s'assoir.ma pas demander si javais dautres questions.jai fini par aller ailleurs. Et cest le ressentit de plusieurs personnes.plus jamais j'irais dans cette boutique.

  • 2/5 Alex t. 4 years ago on Google
    (Translated by Google) If you take a cheap package at home pay attention or pick date. They purposely put a date at the end of the month to take a € 10 additional rejection fee. And if you call them to shift they will not do anything. (Original) Si vous prenez un forfait pas cher chez eux faites attention ou date de prélèvement. Ils font exprès de mettre une date à la fin du mois pour se prendre 10 € de frais de rejet supplémentaires. Et si vous les appeler pour décaler ils n'en feront rien.

  • 5/5 caroline douvier g. 3 years ago on Google
    (Translated by Google) This store has long been the very example of the convenience store where you are received as a Person and not as a Bouygues subscriber. A perfect welcome. I recommend this shop (Original) Cette boutique depuis longtemps est l'exemple même du magasin de proximité où l'on est reçu en tant que Personne et non en abonnée Bouygues. Un accueil parfait. Je recommande cette boutique

  • 5/5 Matthieu jamet M. 4 years ago on Google
    (Translated by Google) Seller at the top (Original) Vendeur au top

  • 3/5 Brice P. 4 years ago on Google
    (Translated by Google) Very good agency, the staff is great. He takes the time of times even too much. I took a phone down and I'm not disappointed! Update: Some are silly ... so I'm going from 4 to 3 stars next time it will be 0. (Original) Très bonne agence, le personnel est super. Il prenne le temps des fois même trop. J'ai pris un téléphone la bas et je ne suis pas déçus ! Update : certain sont idiot ... donc je suis passer de 4 à 3 étoiles la prochaine fois ce sera 0.

  • 5/5 Marie Noelle C. 4 years ago on Google
    (Translated by Google) Top staff (Original) Personnel au top

  • 5/5 Julien m. 3 years ago on Google
    (Translated by Google) Very good experience for me. I have just arrived in the region and I stopped by to subscribe to an internet offer. Everything was done quickly and I even had a 4G box to troubleshoot while waiting for my line to be activated. (Original) Très bonne expérience pour ma part. Je viens d'arriver dans la région et je suis passé pour souscrire à une offre internet. Tout a été fait rapidement et j'ai même eu une box 4G pour dépanner en attendant que ma ligne soit activée.

  • 4/5 MI KAEL E. 6 years ago on Google
    Correct ,,

  • 4/5 Nicolas M. 4 years ago on Google
    (Translated by Google) Good advice and that day fast !! (Original) Bon conseil et ce jours là rapide !!

  • 5/5 Arnaud T. 4 years ago on Google
    (Translated by Google) Very professional, effective (Original) Très professionnel, efficace

  • 5/5 Nicole G. 4 years ago on Google
    (Translated by Google) Very nice welcome, very competent staff, very professional. great thanks a lot (Original) Très agréable accueil, un personnel très compétant, très professionnel. super merci beaucoup

  • 4/5 Pascal J. 4 years ago on Google
    (Translated by Google) Very good, for the welcome and the service. People attentive to your request The material is in stock. Nothing to do with Orange where the welcome was deplorable (Original) Très bien, pour l'accueil et le service. Des gens attentifs à votre demande Le matériel est en stock. Rien à voir avec Orange où l'accueil a été déplorable

  • 1/5 M. A. 4 years ago on Google
    Null

  • 5/5 Chatrin 3 years ago on Google
    (Translated by Google) excellent welcome seller and very nice saleswoman I recommend this shop (Original) excellent accueil vendeur et vendeuse trés sympa je recommande cette boutique

  • 4/5 WALDIX -. 3 years ago on Google
    (Translated by Google) Good (Original) Bien

  • 4/5 Marie 3 years ago on Google
    (Translated by Google) Welcome and very fast. Nice sellers (Original) Bon Accueil et très rapide. Vendeurs agréable

  • 1/5 Magali F. 3 years ago on Google
    (Translated by Google) Lack of professionalism, they do not solve the problems in relation to their technicians who put the fiber ... I do not advertise them !!! If you can, go to another operator. (Original) Manque de professionnalisme, ils ne résolvent pas les problèmes par rapport à leurs techniciens qui mettent la fibre... Je ne leur fait pas de pub !!! Si vous pouvez, allez chez un autre opérateur..

  • 5/5 jean claude c. 3 years ago on Google
    (Translated by Google) Excellent reception for a purchase of a new smartphone. Sound advice, good professionalism, and passion for their work. I no longer remember the first name of the seller and the one who gave me the laptop but it was spotless every 2. (Original) Excellent accueil pour un achat d'un nouveau smartphone. Conseils judicieux, bon professionnalisme,et de la passion pour leur travail. Je me souviens plus du prénom du vendeur et de celle qui m'a remis le portable mais impeccable tout les 2.continuez.

  • 4/5 Janna B. 3 years ago on Google
    (Translated by Google) Audrey deserves a raise (Original) Audrey mérite une augmentation

  • 5/5 Sherif A. 3 years ago on Google
    (Translated by Google) I recommend (Original) Je recommande

  • 1/5 Michel rene T. 3 years ago on Google
    (Translated by Google) I haven't been happy for two days now I haven't called home I pay the package when I call they die change my cell phone at bouygue after this morning they tell me it comes from the Bouygues lines me I pay the package so I do what next I do not pay the package (Original) Je suis pas content depuis deus jours je pas téléphoner de chez moi je paye le forfait quand J ais appeler on me die changer de portable chez bouygue après ce matin on me die ça vient des lignes Bouygues moi je paye le forfait alors je fait quoi le moi prochain je paye pas pas le forfaits

  • 1/5 Maurel X. 3 years ago on Google
    (Translated by Google) Impossible to join (Original) Impossible à joindre

  • 5/5 Manuel L. 4 years ago on Google
    (Translated by Google) Exemplary welcome, impeccable service (Original) Accueil exemplaire, service impeccable

  • 4/5 Yves H. 4 years ago on Google
    (Translated by Google) Sellers are better advice than leaders thanks to them (Original) Les vendeurs sont de meilleurs conseils que les dirigeants merci à eux

  • 4/5 Alain P. 4 years ago on Google
    (Translated by Google) Friendly welcome and good answers to questions. Bouygues agency rue de Bonne in Grenoble on February 24, 2020 at 10:15 am (Original) Accueil sympathique et bonnes réponses aux questions.Agence Bouygues rue de Bonne à Grenoble le 24 Février 2020 à 10h15

  • 5/5 Rene T. 4 years ago on Google
    (Translated by Google) Very nice thank you very much (Original) Très sympas merci beaucoup

  • 4/5 saim mamoune y. 4 years ago on Google
    (Translated by Google) Wheelchair accessible it's niquel, nice staff and affordable price. (Original) Accessible en fauteuil roulant c'est niquel, personnels agréable et prix abordable.

  • 5/5 Laurent P. 4 years ago on Google
    (Translated by Google) Welcome, professional staff and very friendly. The shop is small but clean and easy to access. Perfect for the city center. Please note there is no car access but it is a classic in Grenoble ... (Original) Bon accueil, personnel pro et fort sympathique. La boutique est petite mais propre et facile d'accès. Parfait pour le centre ville. Attention il n'y a pas d'accès voiture mais c'est un classique à Grenoble...

  • 1/5 agnes d. 4 years ago on Google
    (Translated by Google) zero customer service which is located I do not know or if you have a problem no solution I have offered thank you bouygues for all these years of zero loyalty (Original) un service client nul qui est situer je ne sais ou si vous avez un problème aucune solution vous ai proposer merci bouygues pour toutes ces années de fidélité nul

  • 1/5 detlef w. 4 years ago on Google
    (Translated by Google) It works (Original) Es geht

  • 5/5 Sama A. 8 months ago on Google • 1 review
    Fantastic experience with Sam. I had been having problems with my internet and calls. Samia attended to me , patiently and kindly, she also helped express my issue to the hotline since I don't speak french. I highly recommend it

  • 1/5 Ebest D. 3 years ago on Google • 1 review
    Bad


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