2/5 Allen H. 10 months ago on Google
I
recently
visited
Pirates
Cove
and
unfortunately
had
a
less
than
satisfactory
experience.
While
the
atmosphere
and
theme
of
the
place
were
appealing,
the
service
and
overall
dining
experience
left
much
to
be
desired.
Firstly,
the
wait
times
were
unreasonably
long.
I
had
to
endure
a
one
and
a
half
hour
wait
for
my
food,
which
was
incredibly
frustrating.
Additionally,
it
took
an
astonishing
30
minutes
just
to
receive
a
single
drink.
This
level
of
service
is
simply
unacceptable,
especially
considering
that
the
establishment
had
a
sign
acknowledging
their
slow
food
service.
It's
disappointing
when
a
restaurant
openly
acknowledges
their
inefficiency
without
taking
steps
to
improve
it.
To
compound
the
issue,
the
grill
was
broken
during
my
visit.
This
meant
that
the
kitchen
was
unable
to
prepare
certain
items,
limiting
the
menu
choices.
The
lack
of
functionality
in
a
crucial
component
of
the
kitchen
further
added
to
the
inconvenience
and
disappointment.
Furthermore,
I
was
taken
aback
when
I
noticed
one
of
the
servers
vaping
while
making
drinks.
This
not
only
displays
unprofessional
behavior
but
also
raises
concerns
about
hygiene
and
the
overall
quality
of
the
drinks
being
served.
It's
important
for
staff
members
to
uphold
certain
standards
of
professionalism
and
cleanliness,
which,
unfortunately,
was
lacking
in
this
instance.
While
Pirates
Cove
may
have
a
captivating
ambiance,
the
subpar
service
and
numerous
issues
I
encountered
during
my
visit
overshadowed
any
positive
aspects.
It's
evident
that
the
establishment
needs
to
address
the
long
wait
times,
improve
their
service
efficiency,
and
enforce
stricter
guidelines
for
staff
conduct.
Until
these
issues
are
addressed,
I
find
it
difficult
to
recommend
Pirates
Cove
to
others
seeking
an
enjoyable
dining
experience.
Overall,
my
visit
to
Pirates
Cove
was
marred
by
the
excessive
wait
times,
broken
equipment,
and
unprofessional
behavior
of
the
staff.
I
hope
the
management
takes
these
criticisms
constructively
and
works
towards
improving
the
overall
quality
of
service
and
customer
experience.
3 people found this review helpful 👍