I'm Swedish and I've spent my fair share of time in Ikea. But this place is horrible. From the rude reception when you arrive to the nonchalant behaviour of the staff, to the lack of stock and overall disorganisation. This is not the standard that I am used to. Also refusing a pregnant woman use of the toilet while she waits for her husband to make a return and forcing her to stand in a que for 15 minutes to enter the store doesn't really go hand in hand with the family friendly and inclusive image ikea usually promotes. All in all: This is a terrible experience. Avoid it if you can.

Completely incompetent and really poor customer service. Purchased an item online and paid via their website to have it delivered. 4 x different delivery times were confirmed and 3 times they just didn't show with no communication. The only time they did deliver something, the delivery was incomplete. Again, with no communication of the change. What's the point of purchasing drawers if there's no top/bottom - useless!! I'm still waiting to hear back.

I'm was only going to review the restaurant and give it 2 ⭐'s. As IKEA warehouses are more or less the same all over the world but this one is the worst, bad layout, empty shelves and and horrible parking access. But back to the food,please this is not represent Swedish Food! The meatballs are ikea standard but the brown sauce was watery, peas overcook to death 💀 and mash was ok at best. Question, why can't you add extra meatballs to a plate for adults? (Possible in other countries) Also why do you have to ask for lingonberry jam? Its an obvious side for this classic dish. Fish and chips is not Swedish but I believe the English would not be proud. Anyway hope you take this as something positive and improve. And yes I am a swede and yes I have visited IKEA's all over the world from Bangkok to USA.

Great staff, good delivery and post-sales service!

👉👌👌👌👈

Really enjoyed my time here. It is very important to ensure you take a good amount of time researching what you need on the website first. If makes the visit much easier if you already know what you want. The store is huge, take a bottle if water as you'll find yourself slightly drained after taking in everything they have for sale. The furniture is fantastic quality, it is very quick and easy to assemble with clear and helpful instruction.

(Translated by Google) We chose the Villa Carioca to celebrate our wedding last April (wine of honor + evening) and we were delighted! The place is perfect for this kind of occasion. The charm of the villa and its decoration have had their effect with our guests. We could also enjoy the pleasant garden. Also, the proposed caterer was excellent; refined and beautifully presented. The owner and the caterer have met our needs. We will keep a delicious memory of this beautiful day. (Original) Nous avons choisis la Villa Carioca pour fêter notre mariage en avril dernier (vin d'honneur + soirée) et nous avons été ravis! Le lieu est parfait pour ce genre d' occasion. Le charme de la villa et sa décoration ont fait leur petit effet auprès de nos invités. Nous avons pu également profiter de l'agréable jardin. Aussi, le traiteur proposé a été excellent; mets raffinés et joliment présentés. Le propriétaire et le traiteur ont su répondre à nos besoins. Nous garderons un délicieux souvenir de cette belle journée.

Absolutely the worse IKEA I have ever visited, entrances and exits are an incomprehensible mess, security are either really helpful or totally dismissive borderline insulting and the parking is messed up and confusing. I prefer to drive 25 kilometres more to go to other Ikea’s in the region as Ikea Franconville may be close by but their organisation is mind-bendingly bad. Go to Ikea Plaisir instead.

(Translated by Google) superb !!!! so nice boss !!!! advisable (Original) superbe!!!! patron si gentil !!!! conseillé

I love this store People's words in this store There very kind

Spent 3 hours in ikea, waiting for thingd. In the financing, in the kitchen, and waited 45 minutes to pay and leave. Horrible.

From my point of view, it is the most impressive building for the sale of goods exclusively for the benefit of buyers.

(Translated by Google) Beautiful Villa of very nice and friendly owners (Original) Bellissima Villa di proprietari molto gentili e simpatici

(Translated by Google) Beautiful house of character where we had a very pleasant stay, ... at a family party, in a beautiful setting. Excellent home owner and hearty breakfasts ... We will come back ... (Original) Magnifique maison de maître de caractère où nous avons passé un très agréable sejour, ... lors d'une fête familiale, dans un cadre superbe.Excellent accueil du propriétaire et petits déjeuners copieux...Nous reviendrons...

(Translated by Google) Beautiful house with park (Original) Superbe maison avec son parc

(Translated by Google) For a wedding reception: the frame is top, but have more friendly staff (displaced responses to guests, etc.) and attentive was obviously too much. Some significant failures on landscaping (tent) and the food / drink. (Original) Pour une réception de mariage : le cadre est top, mais avoir en plus un personnel courtois (réponses déplacées aux invités, etc.) et attentionné était visiblement trop demander. Quelques défaillances significatives sur l'aménagement extérieur (tente) et la nourriture/boisson.

(Translated by Google) We will keep a beautiful memory of our wedding organized in the Villa. The owner works with a catering specialist remarkable, as professional as humanly pleasant. Some renovations of the Villa would give it the quintessence of its charm Napoleon 3 incomparable. (Original) Nous garderons un magnifique souvenir de notre mariage organisé dans la Villa. Le propriétaire travaille avec un traiteur spécialiste de l'évènementiel remarquable, aussi professionnel qu'humainement agréable. Quelques travaux de rafraichissement de la Villa lui redonnerait la quintessence de son charme Napoléon 3 incomparable.

(Translated by Google) Very nice guest room in a Napoleon 3 house. Neat decoration. Very charming. Host Ageable (Original) Très belle chambre d'hôtes dans une maison Napoléon 3. Décoration soignée. Beaucoup de charme. Hôte Ageable

This is a great IKEA store, friendly service and professional staff. Tips: - Get the IKEA app and scan all your purchases before getting all the way to the front. The app will calculate the Total and generate a QR code. Saves you sooo much time! - Fir families with kids: if you plan to have lunch, organize so that at around 11:35ish you are at the food court. They start serving lunch around that time. For kids they have meet balls, fries, fish and chips.

(Translated by Google) Very nice setting, warm welcome by the owner, spacious room, huge bathroom, ultra comfortable bed, I was at the top. Not tested the breakfast but it seems that he is very good (Original) Cadre très jolie, accueil chaleureux par le propriétaire, chambre spacieuse, salle de bain immense, lit ultra confortable, j'étais tout en haut. Pas testé le petit dej mais il paraît qu'il est très bon

(Translated by Google) Establishment in peace and very comfortable. Nice stay. (Original) Etablissement au calme et très confortable. Bien agréable séjour.

(Translated by Google) Visit 082019 already 1 return 012020 always 1. We wanted 2 simple pieces of furniture for our daughter's room, little choice but we found 2 pieces of furniture from the items in aisle 7 and 9 and other aisle 33 !! Obviously after having filled an arrival part in aisle 33 no more in stock (Original) Visite 082019 déjà 1 retour 012020 toujours 1 . On voulait 2 meubles simples pour la chambre de notre fille peu de choix mais on a trouvé 2 meubles des éléments à récupéré allee 7 et 9 et d autres allée 33 !! Évidement après avoir remplie une partie arrivée ds allee 33 plus de rien en stock

(Translated by Google) Stock available on the website but once there is nothing. Restocking is very infrequent. On the site we ask to be warned when a product is back in stock (SMS and mail) something not respected. 8 months pregnant twice I travel for nothing. Impossible to make a home delivery or in relay point. Priority checkout? Good joke people do not respect that .. the lack of stock becomes really annoying and when you contact ikea they tell you to choose another product. Thanks for the answer but we thought about it EXCEPT NO STOCK AVAILABLE EVEN ON OTHER ITEMS. In response: Priority checkouts are absolutely not respected. The proof we had to queue like everyone else. With regard to stocks, why is it stipulated on the site that the product is available in a certain quantity and once there is no product available? The stock is very poorly managed, it wastes a lot of time for not much it is a shame for a large brand like yours (Original) Stock disponible sur le site internet mais une fois arrivé sur place plus rien. Les réassorts sont tres peu fréquent. Sur le site on demande a etre prevenu quand un produit est de retour en stock ( SMS et mail) chose non respecté. Enceinte de 8 mois deux fois que je me déplace pour rien. Impossible de faire une livraison a domicile ni en point relais. Caisse prioritaire ? Bonne blague les gens ne respectent pas cela.. le manque de stock devient vraiment pénible et quand vous contacter ikea on vous dis choisissez un autre produit. Merci pour la reponse mais nous y avons pensé SAUF QUE AUCUN STOCK DE DISPONIBLE MÊME SUR LES AUTRES ARTICLES. En reponse: Les caisses prioritaires ne sont absolument pas respectées. La preuve nous avons du faire la queue comme tous le monde. En ce qui concerne les stocks, pourquoi il est stipulé sur le site que le produit est disponible dans une certaine quantité et une fois arrivé sur place aucun produit dispo ? Le stock est tres mal géré, cela fait perdre énormément de temps pour pas grand chose c est domage pour une grande enseigne comme la votre

(Translated by Google) Convenient for parking and plenty of choice (Original) Pratique pour se garer et pleins de choix

(Translated by Google) Great for everyone in the house and everyday. (Original) Très bien pour tout le monde dans la maison et au quotidien.

(Translated by Google) Clean store but many products out of stock (Original) Magasin propre mais bcp de produits en rupture

(Translated by Google) I came for the opening (10am) but despite the world waiting outside to enter they allowed themselves to open late (around 10:10 am) it's still crazy especially for this kind of store! I was waiting at the lower entrance where it was normally reserved for pregnant women, disabled people etc. And where the upper entrance was for all normal people but no one checked! So the people who waited in line for 30 mins at the top entrance before entering would have done better to wait at the bottom since everyone came back as they wanted ... After being at the checkout I took the stairs rather than the escalators to avoid being stuck to people but obviously at the bottom they blocked the access to the exit on the left to reach the car park !! Forced to go up the stairs to take the escalators to exit. It's really smart ... And finally The exit of the parking lot is a disaster and very badly indicated. (Original) Je suis venue pour l'ouverture (10h) mais malgré le monde qui attendait dehors pour entrer ils se sont permis d'ouvrir en retard (vers 10h10) c'est quand même dingue surtout pour ce genre de magasin ! J'attendais à l'entrée du bas où c'était normalement réservé pour les femmes enceinte, personne handicapé etc.. Et où l'entrée du haut était pour toutes personnes normales mais personne ne vérifiait ! Alors les personnes qui ont fait la queue pendant 30 mins à l'entrée du haut avant d'entrer auraient finalement mieux fait d'attendre en bas puisque tout le monde rentrait comme il voulait... Après avoir été en caisse j'ai pris les escaliers plutôt que les escalators pour éviter d'être collée aux gens mais évidemment en bas ils ont barré l'accès à la sortie à gauche pour rejoindre le parking !! Obligé de remonter les escaliers pour prendre les escalators pour sortir. C'est vachement intelligent... Et enfin La sortie du parking est une catastrophe et très mal indiqué.

(Translated by Google) Boss too sure of himself, hence the air of superiority and professionalism displayed. In reality a guest house with an overloaded decor ... (Original) Patron trop sûr de lui, d'où l'air de supériorité et professionalisme affiché. En réalité une maison d'hôtes avec un décor surchargé...

(Translated by Google) Home unfriendly. Torn towel. Curtains unhooked halfway. For the price really blah (Original) Accueil peu aimable . Serviette déchirée . Rideaux décrochés a moitié . Pour le prix vraiment bof

Nice Be prepared to be alone. Care taker served breakfast breads and coffee. And the place was ours the rest of the time. Walking distance from everything in Maison la Fitte. Charming

(Translated by Google) We were welcomed as Princes and Princesses within this villa. The owner was very caring which was very pleasant. The Suite is perfect, clean with garden view. (Original) Nous avons été accueilli comme des Princes et Princesses au sein de cette villa. Le propriétaire a été aux petits soins ce qui fut fort agréable. La Suite est parfaite, propre avec vue sur le jardin.

(Translated by Google) Hello, we do not change excellence and know-how (Original) Bonjour ,nous ne changons pas une exelence et un savoir faire

- Very good selections/options, but crowded (ofcourse it was recently opened after lockdown) - as it is an international brand/ company, they do need to have few English 🗣️ employees/ managers. - employess are not aware about the delivery process, everytime we ask someone in yellow t shirt about delivery process. We got different directions and we lost half a day. - Finally we I met a guy, who helped us to take our order, though it was almost close to closing time.

Lots of variety. Super dine inn facility. All home solutions you have.

Just avoid going on sunday morning The staffs are not available to give you an advice But the showroom is well organize

I hate entering there I walk all the runway which takes a lot of time and it is very confusing and stupid maze it makes the client would never come back even if the items were given for free

IKEA service from A to Z. Smille people and fair price.

They sold me the bed without support, and asked me to by the support for 20euro, so I had to drive 20km to by the support, when i checked the documentation they mentioned that the support is unclouded with the bed, 🤪🤪🤪🤪, Thanks IKEA

No staff, long queues for everything from payment, pick up purchase. Few staff very friendly, but under stress, overexploded and pressure. I waited more than 3 hours in total from entering the shop till collection. I simply bought a mattress. Exhausting experience, enough of this. Advise: do not go to IKEA Francoville, France. No staff, no patience, no service.

You know you are an expat when you see yourself again at IKEA. “Im going for 2 hours to get these items, oh boy, there 7-8 hours are gone and you don’t realize how” Huge one in Franconville, preferably to go with a car. Only weird thing is that you cannot pay more than 1,000€ cash, higher amount you can continue paying by card. Good to visit and have some ideas for your place and spend some Euros

Like it less and less. Not much innovative anymore and again being forced to go through the maze gets on my nerve

Hakim provided a great customer service. He was very helpful and detail oriented.

Nice swedish snacks and lovely people Sephora and Julien

Toujours aussi bien reçu par les vendeurs

(Translated by Google) Too much rigidity in the management of appointments. The customer pays for the unforeseen absence of staff by spending unacceptable time in the queue. On the other hand, when the customer asks for a little flexibility, which is most often justified, Ikea and its employees do not concede any flexibility. If I can avoid coming back, I will. (Original) Trop de rigidité dans la gestion des rendez vous. Le client paie l'absence imprévue du personnel en passant un temps inacceptable en file d'attente. Par contre quand le client demande un peu de flexibilité, demande justifiée le plus souvent, Ikea et ses employés ne concèdent aucune souplesse. Si je peux éviter de revenir, je le ferai.

J avais un retour plus de 40mm d attente personnels tranquille 2 ou 3 dispo sur 5 Un avoir ensuite stock vide sur mon robinet beaucoup de rayons vide sur le stock

Portes et façades non disponible. Impossible de contacter d autres ikea pour savoir si c est disponible dans un autre ikea. Nous avons fait 3 ikea pour au finale ne pas avoir toutes nos facades. Nous avons du terminer nos achats sur le bon coin. Edit: les portes et façades sont indiquées disponibles sur le site (peu de stock) et sur les bornes mais introuvable en magasin. De toutes façons aucun IKEA d ile de france n a ces facades "en stock". Impossible de se faire livrer...

Parking sympa, car en partie couvert et facilement accessible.

(Translated by Google) We are all (Original) On est trouve tous

Beau magasin, les produits sont bien mieux mis en valeurs qu'à celui de Roissy. C'était agréable

A votre ecoute et on en a pour notre argent

Ikea immense et très bien fourni. La circulation est agréable et les produits bien mis en valeur. Rien à redire ☆

Stock très mâle géré, produit constamment indisponible

Beaucoup d'attente, peu de personnel Bon courage !

(Translated by Google) I came yesterday to pick up a package I had ordered. I haven't visited the store itself so not much to say. On the other hand .... I asked the click and collect person if it was possible to help me because I am currently pregnant and therefore not able to carry the boxes on my own. She told me to speak down to the parking lot. So I asked the person in charge of security if they would help me put the box in my car. This person replied: "for something, I usually have young people who come and for 10/20 they help people but today they are not there". So I made that person understand that this was a favor I was asking him to do and if it was to make money he was wrong. He did help me put the box anyway and after that he very heavily insisted that I give him something, until he looked into my bag as I looked for my keys. I really find it unacceptable to extort people (because yes I call it racketeering)! Please keep an eye on your car parks and the people working for security. (Original) Je suis venue hier afin de récupérer un colis que j’avais commander. Le magasin en lui même je n’y ai pas fait le tour donc pas grand chose à dire. En revanche.... j’ai demander à la personne du click and collect si c’était possible de m’aider car je suis actuellement enceinte et donc pas en mesure de porter seule les cartons. Elle m’a dit de m’adresser en bas au niveau du parking. J’ai donc demander à la personne chargée de la sécurité si elle voulait bien m’aider à mettre le carton dans ma voiture. Cette personne m’a répondu : « moyennant quelque chose, d’habitude j’ai des jeunes qui viennent et pour 10/20e ils aident les gens mais aujourd’hui ils ne sont pas là » . J’ai donc fait comprendre à cette personne que c’était un service que je lui demandais et si c’était pour se faire de l’argent il été mal tomber. Il m’a quand même aider à mettre le carton et après il a très lourdement insister pour que je lui donne quelque chose, jusqu’à poser son regard dans mon sac au moment où je cherchais mes clés. Je trouve vraiment cela inadmissible de racketter les gens (car oui j’appelle cela du racket) ! Merci de surveiller vos parkings et les personnes employés à la sécurité.

(Translated by Google) Lousy customer service (Original) Service client nul

Great ideas for everything, including things you never thought about before , and good value for money.

No enough staff in the sections. But still a great store.

This Ikea was very nice organized as all other Ikea. Very friendly staffs pleasent environment and very good parking

This is a one stop shopping for the house. Everything you need for your house you can find here. For a good price one can get a nice quality item which is definitely a good deal. From basic necessities to home decor they have it all. The beddings, furniture, plants, crockery, etc.. its all good.

Just Ikea

When I pay all then I face big problem for invoice and the staff behave very rudely

All furnitures and home Dec or gardening items are really cheap and if you are a DIY it will help you to find more option with your budget . And there is also a great self-serve restaurant the food is really tasty and really cheaper than others and no problem about parking there is a big place for parking lot so no worries.

All in stock, good service, lots of inspiration

(Translated by Google) A lot of people ... curfew requires (Original) Énormément de monde ...couvre-feu oblige

Ordered online, the command was perfectly waiting, I didn't encounter any "missing article" problem ! Thank you 😁

(Translated by Google) Very nice cashier, why aren't there more of them? I do not come to do my shopping to make my collection more !! (Original) Caissière très sympa, pourquoi ne sont elles pas plus nombreuses ?? Je ne viens pas faire mes courses pour en plus faire mon encaissement !!

(Translated by Google) I would like some information, response from the saleswoman "sorry but I do not have time to answer you" and leave Where is the customer experience? (Original) Je souhaite un renseignement, réponse de la vendeuse « désolé mais je n’ai pas le temps de vous répondre » et s’en va Où est l’expérience client ?

(Translated by Google) Store well tidy (Original) Magasin bien ranger

(Translated by Google) Too many people shuffling and they make a big deal out of getting in and out and inside everyone has to be stuck (Original) Trop de brassage de monde et ils fond tt une histoire pour rentrer et sortir et a l'intérieur tout le monde est obligé d'être collé

(Translated by Google) I chose 4 different pieces of furniture Results 4 out of stock So no 👎 (Original) J'ai choisi 4 meubles différents Résultats 4 rupture de stock Donc nul 👎

(Translated by Google) Empty shelving (Original) Rayonnage vide

(Translated by Google) No more Ikea on Saturdays, people everywhere and a queue for the Parking, to enter the store .... 😅 (Original) Fini Ikea le samedi, du monde partout et une queue pour le Parking, pour entrer dans le magasin....😅

(Translated by Google) Empty store and staff not wanting to travel to serve customers because I quote "too far to go!" (Original) Magasin vide et personnel ne voulant pas se déplacer pour servir les clients car je cite" trop de chemin à faire!"

(Translated by Google) 1 hour to leave the car park this Saturday evening (Original) 1h pour quitter le parking ce samedi soir

(Translated by Google) Good organization, we find everything. (Original) Bonne organisation, on trouve de tout.

(Translated by Google) No void (Original) Nulle nulle

(Translated by Google) Renovated atmospheres and great furniture store that makes you want to change your interior ... at a reasonable price The parking lot under the store is huge and the spaces are spacious (prefer the red or blue parking lot before exiting) Too bad that now there is a "community" aspect to this store, many female staff are veiled (Original) Ambiances rénovées et super magasin d'ameublement qui donne envie de changer son intérieur ... à prix raisonnable Le parking sous le magasin est immense et les places spacieuses (privilégier le parking rouge ou bleu avant la sortie) Dommage que maintenant il y ait un aspect « communautaire » dans ce magasin, de nombreuses femmes membres du personnel sont voilées

(Translated by Google) Extremely disappointed by the interpersonal skills of a certain collaborator when I asked him for Help to recover furniture which was displayed in stock but which was not on the shelves. he told me that if I wanted this furniture that I would have to retrieve it in the cart from another client and that he could not find other solutions to satisfy my request without any form of courtesy or other turns to take care of another client I point out to him that this is not normal or correct I ask him to see a manager he told me that he does not care and calls the guards who start to me lecture (Original) Extrêmement déçus par la qualité relationnelle d'un certains collaborateurs quand je lui ai demandé de l'Aide pour récupérer à meubles qui était affiché en stock mais qui n'étaient pas présents dans les rayons. il m'a dit que si je voulai ce meubles qu'il va falloir le récupérer dans le caddie dans un autre client e qu'il ne pourrait pas trouver d'autres solutions pour satisfaire ma demande sans aucune formule de politesse ou autre il se tourne pour s'occuper d'une autre cliente je lui fait remarquer que cela n'est pas normal ni correct je lui demande de voir un responsable il m'a dit qu'il s'en fout et appelle les vigiles qui commences à me faire la morale

(Translated by Google) Nice store. But, we need helpers to take out and load heavy things, even for an additional fee. (Original) Хороший магазин.Но,нужны помошники для выноса и погрузки тяжелых вещей, пусть дажэ за дополнительную оплату.

(Translated by Google) Very well kept (Original) Très bien tenu

(Translated by Google) Lots of products out of stock and often. Waste of time when ordering on products that could be self-service. Too much people. Nice but very incompetent staff (kitchen) obliges to go back 5 times. The goal is to sell as much as possible. Too bad. (Original) Beaucoup de produits en rupture et souvent. Perte de temps au commande sur des produits qu on pourrait avoir en libre service. Trop de monde. Personnel gentil mais très incompétent (cuisine) oblige d y retourner 5 fois. Le but étant de vendre au maximum.. Dommage.

(Translated by Google) Many out of stock (Original) Beaucoup de rupture de stock

(Translated by Google) Incompetent staff (Original) Personnel incompétent

(Translated by Google) low-cost furniture and home furnishings store. (Original) magasin de meuble et aménagement de la maison a prix modique.