Great hotel overall. The location is pretty convenient with just 20min to the central station via tram. The hotel itself is pretty new and clean and the staff is very friendly and responded quickly to every request. Would come here again.

Booked early check-in from 10AM. When we got there at 10.30 rooms were not ready. Then they had a problem with an IT system. We finally got rooms 1 hour later but rooms were not the one we booked. We had to wait for another hour to get rooms we requested. I had to ask for everything, bathrobes, slippers, towels, tissues, tea... Hotel didn't have slippers 😕 , apparently they ran out of them. Breakfast was great and staff nice but not well organized. It looks like they are trying to provide a good service but instruction they received from management are not helping. The guy who cleans rooms, cleans them the best he knows but his standard for what is clean is not the same as Radisson hotels' hygiene standard.

My parents and I had the best trip in Frankfurt, thanks to the Radisson Blu. From check in to check out, our service was top notch. Every staff member was very kind and helpful. They went above and beyond with helping us obtain a parking pass, breakfast and the usage of other amenities. The breakfast buffet in the morning was delicious. The fitness centre had excellent machines that were constantly being cleaned. Our room was gorgeous as we enjoyed the hard wood and beautiful bathrooms. I would highly recommend staying with the Radisson Blu Frankfurt if you want to have an incredible vacation experience. A sincere thank you goes to the staff!

The worse hotel I have stayed in Frankfurt since 2005. Staff extremely unhelpful & tiny rooms (or the one we were given). Our booking said "Superior room with panoramic view",however the room was extremely small, we could not move inside. Nothing Superior about it. Tried to arrange early check in even offered to pay for additional day, with absolutely no assistance even though there were available rooms on the 6th Feb. We were only allowed to check in after 2:30pm even though we arrived before 7am. Will not be back!!!! No thanks.

Why do people go to a hotel? In my case it's to have safe place to sleep. Well not in Frankfurt where you get woken up with a stranger in my room. Went down to the reception where they response was laughter. To top it off my keycard didn't work anymore while my son was still sleeping in the room. Going back again receptionist still gave no information, laughed again and told me to come back after 09;00.

Highlight was that I had to take out cleaning machine from the pool myself because it was left without supervision and no mark that pool cannot be used, safety issue. I gave some clothing for a wash and ironing got them back after a day in a bag without being ironed or washed. At some point I could not get reception for one hour when I needed assistance with some issue. The only positive impresion is few people that work in the lobby, restaurants and bar. No

Met a work person in the hotel lobby. The waiter smelled of cigarettes when he came to take the order. None of the staff speak English! The waiter and bartender came over three times to clarify our order. when they brought the soup, I ran after the waitress to ask for a spoon with gestures! tea was brought in a glass for juice! no one cleaned the dishes. and the last point was the lack of toothpicks! I said that I was shocked, and after 10 minutes they brought 2 toothpicks! do not recommend!

Most was already said in several reviews lately: the check- in took ages to find ourselves in a room for 2 when we were 3 and reserved and paid so! It took over 2 hours to get a 3rd bed…which was literally thrown into our room just before midnight. The breakfast buffet was great, but no space to sit down for at least 10 minutes. The SPA area is nice! In the room we had no hair dryer…and as it was said before nobody answers the phone in this hotel…so after going to reception 2x we managed to get it 5 minutes before leaving! Looking forward to check out tomorrow which will we will for sure take another 30 to 45 minutes!!! A lot of stress and waiting time for a week-end where thanks good other things were better than our hotel stay.

To be fair, the only upmarket hotel in the area, but does a good job as you'd expect of this chain. Don't stay here if you're planning on spending your time in Central Frankfurt as its a few kms away. If the location makes sense, the rooms are good, views from the upper floors are far reaching (but feature a lot of railways and roads rather than cityscapes or rolling countryside), bar and breakfast are decent. As always with chain hotels, you get what you pay for.

Das Zimmer und der Ausblick waren sehr schön und es hat an nichts gefehlt. Der Fitness Raum ist toll ausgestattet und sehr sauber. Leider hat der online Check in und auch meine Zimmerkarte im ersten Anlauf nicht funktioniert - der Service dahingehend war nicht besonders freundlich, aber alles in allem hatte ich einen guten Aufenthalt und würde das Hotel für einen Business Trip wieder aussuchen.

Fine hotel with comfortable rooms and very good event spaces. The breakfast buffet is great. The check-in goes via a computer, which may be efficient, but is not very personal. Tram 17 takes you from Hauptbahnhof to hotel in 10-15 minutes.

Quieter place to stay. They are really good in terms of providing support. One of my colleagues left AirPods in the couches and they recovered it and notified us swiftly. Breakfast was also really.

Traveled from the US for a conference. Great hotel. Staff was professional and friendly. Front manager Mr. Tony was very accommodating and assisted with resolving a small issue. He is a genuine example of ideal hospitality and customer care and maintains the high standard that may have been lost in some hotels after the pandemic. Thank you, Radisson. I will be back on my next visit.

Rude personnel. No internet from 6pm at least until midnight on my arrival day. Dirty-old halls. Suite (724) washroom with leaking sink and tub. Tub not draining properly. No early check-in. No room housekeeping even if asked on front desk. No 24/7 room service. Non existing customer support for simple things as us-eu plugs convertors, late night food etc. The gym and pool are good.

We had a very bad experience during our journey at Blu Radisson in Frankfurt. The cost per room were very expensive like a 5 stars but it was terrible! 1. Room not clean 2. Linen never changed in 3 days 3. Towels were stained and yellowish 4. We had to call every evening the Reception to replace the towels in the bathroom 5. They forget a dirty towel in the floor and did not changed it 6. No Water in the room 7. No assistance to carry our luggage to the room 8. Forget to replace toilet paper & much much more I do not recommend this hotel and we will not return again!

I travel for work regularly, spending more than 60 nights a year in hotels. I normally stay in Hilton brand hotels but for this trip to Frankfurt the meeting organizers asked attendees to stay in the Radisson Blu Frankfurt. I have never stayed in a Radisson Blu before but the website and decent reviews made me think this was going to be a good experience. I was wrong and since this was my first impression with Radisson Blu, I doubt I would ever stay in one of their properties again. The lobby and public spaces were nicely designed and staff at check-in were friendly. But my room was very disappointing. The room temperature was very warm. The air conditioning control did not indicate the temperatures you could select but I had it set as low as possible and the room would never get comfortable. I was told by the front desk staff that the air conditioning in the room would not go below 22C but it felt much warmer than that. You could not open the hotel window (understandable since it is a tall building) but the hotel does not even have fans available for guests who would like the room cooler. Several other guests who attended the same meeting as I did also said their rooms were very room. You can always use blankets to get warmer but there is nothing you can do to get cooler without a fan or something similar. For this reason alone I would never recommend this hotel but there were a few other examples that contribute to my poor rating. There was no soap or shampoo in my room upon check-in. Luckily, they did bring some after I asked but this should be something that housekeep quality control covers before each room is made avilable. Two of my colleagues also had the same problem. Another issue were the towels in the room. Very low quality for this type of hotel. Finally, there was an issue with my bill upon check-out. My meeting ended early and I was able to fly home one day early. I mentioned to the front desk the night prior that I would be checking out the next morning, one day early. The following morning I had to leave for the airport at 5am. There was nobody at the front desk but one of the employees told me to leave my key in the box at the front desk and they would email me the receipt. When I got home I contacted the hotel a few days later because I never received the receipt. When I did, they charged me for the last night. I questioned them and they had no record of me checking out a day early. It wasn't worth the hassle of trying to dispute so I just accepted the fact that I would need to pay for the last night.

Aesthetically pleasing. Average room. Food disappointing. House beer reasonably priced. Gin and lemonade - made me laugh! So many euros for so little product and effort. I'm positive there are far better hotels here in Frankfurt.

It is a nice hotel,a bit smelly lobby and rooms are like aquariums,no openings on the windows. The location is horrendous. Completely nothing around to do. Adding up... cleaning of the rooms is poorly,very poor. 4 days no changing of the bedding,no hoovering. For a 4 star hotel it sucks.

I chose this hotel for my birthday, and I am so thankful for how my day passed. Hotel is amazing, clean comfortable with perfect view. Stuff is friendly and you can feel that your interests and comfort are the most important for them. Highly recommended hotel.

This hotel is about to explode with lack of services. Air conditions in the rooms are not working and there is no solution. Service is poor. Rooms are not clean. They never answer the phone when you call it from the room. Towels are old and seems past their time. We gave a laundry to be returned on the same say but after 3 days it is still missing! What can i say? This hotel will be deleted from our book for next years Eurobike.

First of all million thanks for receptionist (MRS.merjin) A very courteous employee who works very professionally. Thank again.. Many thanks to the hotel management and staff, whether in room service or in the breakfast buffet, everything was very excellent

This review pertains to the (terribly lacking and nonexistent) customer service experience I’ve had with Radisson Blu of Frankfurt. I booked a non-refundable rate because they advertised during the booking process they are flexible to reschedule if dates change. I have requested on several occassions to change my dates due to a schedule change and they have repeatedly denied without any comments or other communication. I have attempted to respond to their denials, sending emails directly to their email address on the website, and having my booking agent reach out (phone and email), to no avail. My booking agent was even hung up on! They have availability for the new dates I need (I’ve searched on multiple booking sites as well as their own website). The lack of response is completely unacceptable and unprofessional - to the point that I will not be staying at Radisson hotels in the future. If you book with them, please ensure that your booking rate offers cancellation because they do not honor their statement of flexibility to reschedule if your plans change.

Five-star hotel with no room-service. Room are very clean and airconditioned. Online check-in is coming slowly in Frankfurt. Working but for multiple rooms will not work as wished especially when you pre-booked it then you get the rooms away from others. For business I very highly recommend. For families, the hotel isn’t really designed for it, although the personal are very helpful and friendly.

It’s been 5 days that I’m trying to reach you by phone and no one ever answers! I’ve lost my passport and I wanted to know if by chance you have found it in your hotel. I’ve also sent an email but no reply!! I see here you have time to reply the reviews but not the emails of you customers! Since I’m here I’m also gonna say your rooms are dirty, your personnel doesn’t even make at least the bed! We have stayed there for one week during Messe (so the prices were pretty high) and maybe two or three times the beds were made. Not gonna mention all the problems we had with the rooms. I’m waiting for your answer!

Our stay can only be described as disappointing. This is in stark contrast to our stay last year. Whilst the price increased somewhat, the level of service drastically decreased. Of special note in this regard is the housekeeping. Depending on the day an acceptable job was done whilst on others it left much to be desired. After our first night we came back to find our door left opened. I reported this incident to reception who assured me that it would be mentioned to housekeeping. However, the next day the same thing happened. Again I had to queue nearly 20 minutes to speak to the manager, because the person at the front desk would have me wait then call the manager as I politely requested. After speaking to the young lady about this she agreed to compensate us and the door was shut the rest of the days we stayed, but in no moment was there any further mention of the incident nor did anybody come to check or fix the door. Additionally, on over half the days only decaf coffee (with the red dot on the capsule) was left in the room, which negates the value of having and paying extra for a room with a nespresso machine. After asking for two days in a row for regular coffee and see that no steps were taken to remedy the situation, I lost my will to waste my time asking again, especially after one day when I requested some tea from reception and I was told to ask at the restaurant when there was clearly a draw behind him labeled as containing tea. Further to this, on some days a bottle of water was put in the room and others it was not, sometimes the tea was replaced and other days it wasn’t. A bottle of lotion was never left in the bathroom even though housekeeping had them and I had to again specifically ask for one. One day a cleaning rag was left in the bathroom. I don’t know if all this is because there is not enough staff to make up the room in a way that one would expect from a 4* hotel or it’s something else, but the fact that the management didn’t show any interest in making sure that things were remedied means the problems will not be fixed in future. As for the TV, some days I was able to connect my phone to watch content, and other days it stated on the TV that "the Apple TV is not connected". At no point during my stay were any of the Spanish language channels working, and only at some times were the English language channels available. As for reception, it’s inconceivable that at peak hours there should only be one person working at reception with a queue of guests past the door. After a long day at the Messe, having to wait 20 minutes because I need an extra key is not ideal. As for the sauna and pool area, whilst I will admit that there were always clean towels available, at many times the used towels were overflowing from all the bins. On one night we decided to have a drink at the bar. We were shocked to find that the waiter taking our order didn’t seem to speak any English at all. Additionally, we were surprised when he returned with the bill and credit card reader, apparently insisting that we prepay for our drinks and not giving us the option to charge to our room. Of course we couldn't understand him so we had no choice to pay in the moment. Even in any other bar in Frankfurt you could enjoy your drinks at your leisure. I would like to mention on a positive note that the two men at breakfast in charge of making the eggs, one with a ponytail and other larger gentleman, were friendly and attentive. In conclusion, more than a guest I felt like I was a burdensome house guest asking a favour from a friend to stay 8 nights at their house. I therefore will probably not be considering your hotel again next year.

Dnt go earlier than 3pm as you will not be helped to check in. Was there 14:30 and told check in is at 15:00. At 15:00 there is a long que with 2 and sometimes one person assisting. Water and apples for arriving guests are not monitored and only used cups there. Definitely not a Radisson experience that I am used to. Hotel looks better from the outside and not a wow experience like the other Radisssons I frequent. Rooms are pretty basic. No lotion unless you ask for it. One evening I asked for lotion and was asked to come collect it from reception. The guy said one minute, I waited 35mins and decided to go back to my room. If you dial 9, consider it your lucky day if the phone is answered. Pool area is not well serviced with only used towels all over the place, had to go to my room and collect my towel for the pool. Will you get better service in Germany?, not sure it will be any different. Have to mention that Hoosen the care taker on the 12th floor was amazing and very friendly, extremely hard working gentleman.

They don't pick up the phone. Either they dont pick up at all or they will pick up after half an hour. Stayed in the room and wanted to ask for sth, each time i would call noone would pick up. Talking about the reception of course

I don’t recommend this hotel. You must be care. If you have a problem you won’t looking for anybody who will be able to help you. Hotel took double payment for my reservations. First - when I booked and then after 3 month. Nobody answered on my callings, texts.

The panoramic city views from the room was really special - reminds me of the Shard in London. The room was clean and nicely modern. The staff are friendly and helpful. I would recommend the hotel. The only issue is that the hotel is a bit far from the city centre. The parking is very good and convenient.

This review is only about the service, not about the rooms as we didn't stay at this hotel. In January 2023 I booked two non-refundable rooms on the Radisson website for a stay in August 2023 (more than 6 months in advance). The same day I sent a polite email to the hotel as our plans had unexpectedly changed, with a request to cancel the rooms. I understand that a non-refundable rate means that a full cancellation is not possible, but in this case I made the request only a couple of hours after booking for a stay that was scheduled for more than 6 months later, not a last-minute change. The only option offered was to change the dates of the booking and any other option (voucher, stay at a different Radisson hotel, etc.) was not possible. I've stayed in different Radisson hotels and loved the experience, but in this case I'm left feeling disappointed with the service level.

The family room does not include the sofa bed as advertised, so we were "upgraded" to a junior suite, which was smaller, on a lower floor, and did not have a separate living area as advertised. When "upgraded," the keys they have us did not work, and we then had to wait over 30 minutes for the staff to fix them. The toilet ran continuously unless you pushed the flush button several times, and when we asked for maintenance, the manager on duty (blonde woman) just told us to push the button multiple times instead of even attempting to schedule a repair. The towel rack in the bathroom literally fell off the wall, and we were told to just reattach it ourselves every time it happened. The television was impossible to cast to and just decided not to work at all on our last night (turned on but froze). Internet quality was awful. The only employees willing to even try to improve our stay were the new hire who was on his first day and the manager/supervisor (man) who helped us check out. On check out, he was not thrilled to hear about our experience, so he gave us some kind of rewards points for the trouble. The bar/restaurant staff were lovely, and the fries were absolutely amazing. The included breakfast was also very good. If you get a room on the top floors, the view is pretty good, but we got knocked down from 14 to 7 on "upgrade" so lost that benefit. Overall, I would not recommend this hotel to any non-business clientele.

Our family had a pleasant stay at the Radisson Blu in Frankfurt, particularly enjoying the interconnected rooms. The breakfast was great, though we did hope for a broader range of add-ons at the live egg station. A word of caution for those driving: the hotel's private parking is quite pricey at 28€ per night. We found it more economical to park on the street in front of the hotel when available.

Ok for a business trip. Automated checking is too complex and lacks any sense of service. There where no keys at the time arrived and had to wait an additional 30mins to check in. The rooms where good.

Me and my family went on a 10 day trip to Frankfurt, since we arrived the service was awesome, we were offered Free Parking by the staff and the were very kind and helpful, always greeted with a smile. After we left 2 of our parcels arrived in the hotel when we were back home they even went the extra mile by sending us our parcels back home to Ireland. I would definitely come back.

The staff the hotel and food were second to none 20mins from city centre by tram or fast train 10mins

Spent one week at Radisson Blu Frankfurt, everything was just perfect. They care about their guests. The views, terrace, restaurants, gym and room made me feel like a superstar :) Micky is a great barman and the Sales Team (meetings and events team) are super kind and nice. The meeting rooms are amazing! I definitely recommend this hotel as the best choice in Frankfurt.

When we have clients or partner companies visiting us in Frankfurt, most of the time we book a room for them in the Radisson Blue. We always get positive feedback. Thanks a lot to your professional and well caring team. Peace of mind knowing that our guests will have a good experience is really appreciated. Keep it up!

Very bad!!! I have visited a lot of Radisson Blu Hotels all over the world but this one is the worst definitely. Breakfast is overpriced (if you come later a lot of food will not be there) and Hotel service doesn't even exists. They have blocked my reservation on Booking before I left Hotel so I couldn't even write a review. Hope that things will be better in the future.

One of finest hotels in the city besides the size of the rooms.

Great hotel, best service ever

Very nice hotel, but a little bit cold in the room. So take warm clothes, if you go on autumn or winter. Reception ladies are helpful. The metro is not far 10 min by walk.

The hotel by itself is a very nice building with great facilities, but the location is not optimal and access is not straight outside grabbing a taxi. During covid-19, restaurant is closed and breakfast is reduced to a minimum, so do not expect much services during these days... And when WiFi is down, you are kindly asked to handle the issue by yourself and call a hotline to get things sorted out!

Great hotel,excellent service,polite personall(Arta at reception was great)they have a pool ,sauna gym and great breakfast.

I really enjoyed my stay in Raddison Blu.The hotel is very elegant and clean. I stayed in the panoramic room and to be honest the view from the room took the trip to another level!! The room is nice and spacious but the only issue is that the room is hot specially on warm days but still it’s not so bad. Another plus for the hotel is having a gym and swimming pool on the 18th floor with a great view, a must try!! Highly Recommended! 👍🏻

Amazing architecture. Fitness center with swimming pool and sauna on the top floor is one must. Very comfortable bed, only the TV should be better connected to the media.

Rooms designed in loft style. Very clean rooms and wonderful breakfast. Friendly staff also in restaurants. Enjoyed staying

The whole experience was a 5 star, the reception staff were very helpful and attentive, and the breakfast was superb. But I have to add that there was no iron in the room, if you need one ask for it at the reception, also no drawers in the bedside cabinets, no drawers anywhere to keep your inner garments, and the hanging closet was very small. The other thing is the bar restaurant, the staff are again welcoming, but the food is not what you would expect from a Radisson. The Panna Cotta was more like a banana split covered with chocolate sauce.

Great service, buuuuut small pool. Not to bad but a hotel so big should a bigger one I think, but very nice!!!

I recently stayed at the hotel for a weekend getaway and it was a great experience. The staff was very friendly and helpful. The rooms were spacious and clean. The breakfast was delicious and the pool was a great way to cool off after a long day. The hotel was conveniently located close to all the attractions and shopping. I would definitely recommend this hotel to anyone looking for a comfortable and convenient stay.

Comfortable enough, with pool and sauna on the upper floor. Not much to do in the area. Not situated in the busy city center. Affordable. The sink in my room had clogging issue, and the lobby was a bit unclean (lots of empty coffee cups and cookie crumbs). But other than that, it was a comfortable stay. The breakfast buffet was also very good.

1)Great view! 2)Poor services, the reception/ restaurant never answers intercom. 3) it’s not a very clean hotel. 4) friendly staff 5) The restaurant /Bar is closed till 5pm 6) Laundry is a disappointment . Overall review; I was really disappointed!

Good hotel with sufficient amenities. The rooms were clean and service was good. The concierge was generally unattended and no one answered the room service phone. Recommended for business trips and short stays.

I love Radisson. A few niggles like no towels and my room card not working but sorted really quickly by the fabulous team at this hotel. I will be a frequent guest and I'm looking forward to my next trip.

extremely caring and friendly staff…and great service..i had a very good customer experience throughout my stay.

A very nice upscale hotel. The breakfast buffet is fantastic, as well the level of service and attention there! The shower is nice and spacious. The reception needs attention... There is ALWAYS a line at the counter. They need more people working the counter there! The location is great. Street parking is mostly available and safe although hotel parking is great but at a cost.

Nice hotel with spacious rooms and big bed, writing desk. There is a safe, little fridge, smart TV and kettle in the room ironing board and iron upon request. Very friendly and attentive staff ready to help or assist. There is not much around the hotel since is an office area but there is a tram near by going to the skyline mall. Bathroom has bath tub, attaching some pictures for reference. Enjoy

Clean and cozy hotel (No smoking) Average space room Super nice reception staff Free parking but a little narrow parking spaces eCar charging points are available (operated by Smoov) Quiet location Perfect for business trips rather than tourism or relaxation

Excellent hotel for pleasure / business Great hospitality and service led by Manager Arya who exert all efforts to satisfy / attend to guests needs.

Arya & Olga and their staff are very diligent, helpful and accommodating. It’s clear a good leadership is running the hotel and it shows. Definitely in the top 10 Radisson Blu hotel in the world.

Not great. At the moment front desk staff dont seem to be well trained. Booked room for 2, got only one set of towels. No complimentary bottle of water in the room.Okay for one night,not for more than that. Wouldn't give it 4 stars

Nice pool & sauna at the 13th floor. Possible to park for free in the street in front of the hotel. Very nice gym ! Staff is super friendly 👏🏻

Our first time here for meetings in Germany. Hotel staff are professional and friendly, rooms are clean and spacious. Pretty value for money!

My recent stay at this hotel exceeded expectations! The amenities were fantastic, the service was exceptional, and the overall experience was superb. I want to extend my appreciation to the incredible staff, especially Denis, Esta, and Rita, who contributed greatly to the overall positive atmosphere. Their dedication to guest satisfaction made our stay truly enjoyable. I highly recommend this hotel for those seeking a wonderful blend of comfort and attentive service. It's a gem worth experiencing!