JACK & JONES image

JACK & JONES

Clothing store Fashion accessories store Mens clothing store Boutique Denim wear store T shirt store Formal clothing store Outerwear store

😠 The 1-star rating refers to the (current) branch management. I bought shoes worth €44.99 a little over a month ago, and the soles on the back of the shoes came off after a relatively short period of time. The store manager said that you shouldn't have too high expectations of shoes for €45 (!!!!!) a... People often mention advice, store,


Address

Borsigallee 26, 60388 Frankfurt am Main, Germany

Website

www.jackjones.com

Contact

+49 6109 375780

Rating on Google Maps

4.40 (39 reviews)

Open on Google Maps

Working Hours

  • Tuesday: 10 am to 8 pm
  • Wednesday: 10 am to 8 pm
  • Thursday: 10 am to 8 pm
  • Friday: 10 am to 8 pm
  • Saturday: 10 am to 8 pm
  • Sunday: Closed
  • Monday: 10 am to 8 pm

Featured Reviews


Frequently mentioned in reviews: advice (8) store (6)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 1/5 Aleksandar 6 years ago on Google • 145 reviews
    The 1-star rating refers to the (current) branch management. I bought shoes worth €44.99 a little over a month ago, and the soles on the back of the shoes came off after a relatively short period of time. The store manager said that you shouldn't have too high expectations of shoes for €45 (!!!!!) and didn't want to take the shoes back. And the shoes are just over a month old and have been used very rarely. Since the detachment of the sole of the shoe is not caused by external influences, but simply a lack of adhesive quality, I find the statement more than bold. A complaint about the employee's behavior is sent to main management. If I don't receive a (positive) answer, my legal protection will be activated. When I hear statements like that, it seems to me that the focus is less and less on the customer and only on profit. About the store: 3.5 to 4 out of 5 stars because the selection could be larger.
    3 people found this review helpful 👍

  • 5/5 Stefanie 2 years ago on Google • 237 reviews
    Very nice sellers. We received very friendly and attentive advice. Shopping becomes an experience. Will definitely shop here again

  • 1/5 Pau L. 3 months ago on Google • 63 reviews New
    I don't need such arrogant service. With the fat seller with the nose ring, you really get the feeling that the buyers are just being a nuisance. Fortunately, there is plenty of better and, above all, nicer competition.
    1 person found this review helpful 👍

  • 5/5 Frank G. 3 months ago on Google • 198 reviews New
    Simply the best store! Salah's advice is excellent! He finds suitable clothing straight away without creating any pressure to sell.

  • 5/5 Dennis W. 4 months ago on Google • 59 reviews
    Five stars clearly go to each of the employees on site. Everyone is very attentive and gives good advice and takes a lot of time. If I'm shopping for clothes then there. I even had a complaint recently and left the store as a very satisfied customer. Dear JJ team at the Hessen Center - please keep it up 👍

  • 5/5 Wo ist K. 1 year ago on Google • 45 reviews
    Many thanks to the employee who I called on the phone yesterday morning, somewhat frantically, to pick out a selection of very specific T-shirts so that I could just rush in, choose one, pay and move on quickly. He implemented all the instructions very well and I quickly found exactly the right shirt. My partner really likes j&j shirts and I was looking for this to “print” as a gift. It's wonderful to work with and the result is also shown in the photos. Once without and with flashlight. As usual from you, a mega service this time too.

  • 5/5 Florian S. 8 months ago on Google • 18 reviews
    JJ's employees are all very committed. It's always fun to shop in the stores. Price/performance, promotions and, last but not least, the fashion is simply cool. But this store particularly stands out. I've never met such a motivated seller like Salah (sorry if spelled wrong). We didn't actually want to buy anything, just look... but in the end the bag was full and we all walked out of the store with a grin. Thank you for the experience. JJ is cool, but ultimately it depends on the employees!!!

  • 5/5 Jonas H. 5 months ago on Google • 7 reviews
    Great service and great advice. If I need something there is only this address. In the 8 years I've been coming here, I haven't had any bad experiences.

  • 5/5 Christian E. 2 months ago on Google • 4 reviews New
    Very competent and extremely friendly staff. The two gentlemen immediately offered to help, I received great advice and was then able to take three beautiful products home with me. I will definitely come back. Keep it up !!!

  • 5/5 Ben J. 2 years ago on Google
    (Translated by Google) Great staff. Always happy. (Original) Tolles Personal. Immer wieder gern.

  • 5/5 flavia k. 1 year ago on Google
    Top Geschäft mit kompetenten und super netten Verkäufer. Wir kommen gerne wieder

  • 4/5 Thorsten F. 1 year ago on Google
    Sehr freundliche ,fröhliche Beratung, da kommt man gerne hin zum stoppen

  • 3/5 Bekloppter F. 1 year ago on Google
    Etwas zu aufdringlich die jungen Herren - und weil die etwas ganz toll finden, möchte ich es trotzdem nicht bedingungslos kaufen.

  • 5/5 Aleksandra P. 1 year ago on Google
    Alles Top

  • 5/5 -NQ- 3 years ago on Google
    (Translated by Google) Really good and competent advice (Original) Echt gute nette und kompetente Beratung

  • 5/5 Kathrin M. 4 years ago on Google
    (Translated by Google) Very nice, helpful and professional service and advice. Again any time. (Original) Sehr nette, hilfsbereite und fachkompetente Bedienung und Beratung. Jederzeit gerne wieder.

  • 5/5 Lar A. 4 years ago on Google
    War heute mit meinem Mann da, super Verkäufer super Beratung. Bin mega begeistert gewesen, kommen wieder sehr gerne vorbei.

  • 5/5 Nicole B. 3 months ago on Google • 1 review New
    I went shopping with my friend today, I was really impressed by how competent and committed the salesman was. I asked him his name, his name was Marcel. It was a mega sales experience, we had a lot of fun dressing my partner. This is exactly how it should happen. There was no exaggeration, just great style advice. Really a compliment, please keep it that way. Thank you, we'll be back 😉😎 Kind regards Nicole and Dominik


Call +49 6109 375780 Open on Google Maps

Amenities


  • Payments
    • ✓️ Debit cards
    • ✓️ Credit cards
    • ✓️ NFC mobile payments
  • Offerings
    • ✓️ Men's clothing
  • Accessibility
    • ✓️ Wheelchair-accessible car park
    • ✓️ Wheelchair-accessible entrance
  • Service options
    • ✓️ In-store shopping

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