Have spoken to Sylvio a couple times re possible trades. If he thinks your pieces aren’t worthy of him—& I have a couple watches easily worth north of $2K—he simply ignores you. I saw another rated this site as having first rate customer service. That sentiment did not ring true for me. From my experience, if you aren’t up to what they feel are their standards, prepare to be made to feel as if you don’t exist—not the feeling one typically feels when they walk away from great, or even good, customer service.

All about watches has been my go to watch-store for the last two years. I have bought from them in the past and intend to continue doing so in the future. Furthermore, they have also serviced multiple watches of mine successfully. They offer impeccable customer service and top shelf quality! Thank you Robert and Silvio!

(Translated by Google) You are not allowed to ask questions about a possible purchase of an occasion watch with a price of 16,750 euros. Then the seller is apparently offended. Furthermore, incorrect information was given regarding the watch. If you let the seller know by e-mail that his information regarding the watch is not correct, you are requested to buy the watch without asking questions or to buy somewhere else. No trader to do business with. I will certainly not recommend this seller and certainly not buy a watch there myself. (Original) Op een mogelijke aankoop van een occasion horloge met een prijs van 16.750 euro mag je geen vragen stellen. Dan is de verkoper schijnbaar beledigd. Verder werd er onjuiste informatie gegeven betreffende het horloge. Als je de verkoper dan laat weten per e-mail dat zijn informatie betreffende het horloge niet juist is, word je verzocht om het horloge te kopen zonder vragen te stellen of maar ergens anders te kopen. Geen handelaar om zaken mee te doen. Ik zal deze verkoper zeker niet aanbevelen en er zeker zelf geen horloge kopen.

Bought a watch from them. Watch was nicely presented, clean and as expected. No issues there and the watch has arrived. The main complaint is the arrogance, lack of flexibility of the seller-not on pricing but taking calls, responding to requests etc. If I hadn't been buying for someone else, I would have walked away because of rudeness.

Very good experience. Max was of good help. Watch was as described. Nothing to complain about. Good seller.

Recently bought my submariner from the shop – excellent quality, service and consulting. It was also a pleasurable experience to interact with Mr Reichert and his excellent knowledge around watches...i‘ll Definitely recommend them!!!

I had a great experience at All about watches last week. The condition of the watch was top and the service friendly and very competent. I will definitely be back and can highly recommend them to anyone looking for a high-quality watch!

Robert and his group are very professional and friendly, and I will definitely return.

Shiny on the outside, ungly on the inside. We bought a Datejust at allaboutwatches a couple of years ago as a they claimed to only sell checked and inspected watches. Now it turned out that the capstone "Deckstein" was completely missing from our watch. A fact that could never have been overlooked even when just opening the watch. The repair by a company recommended by allaboutwatches cost us 650€. The conclusion is that behind the shiny fassade you should not grant allaboutwatches any more credibility than you would expect from buying a luxury watch somewhere in the street.

(Translated by Google) I have delivered a watch for repair on a guarantee basis (renew glass). After a little discrepancy, Mr. Hackbarth himself took care of the topic and settled it to my complete satisfaction. (Original) Ich habe eine Uhr zur Reparatur auf Garantie Basis eingeliefert (Glas erneuern). Nach einer kleinen Unstimmigkeit hat sich Hr. Hackbarth selbst um das Thema gekümmert und zu meiner vollsten Zufriedenheit erledigt.

(Translated by Google) Simply perfect in every way! (Original) Einfach perfekt in jeder Hinsicht!

(Translated by Google) Thank you very much for the great service! I can only agree with the previous speaker, with this jeweler I can only give 5 stars! Many thanks to Silvio for more than perfect and professional advice. We felt more than comfortable and will be back anytime. In summary: 100% recommendable! (Original) Vielen Dank für den tollen Service! Ich kann mich meinen Vorredner nur anschließen, bei diesem Juwelier kann ich nur 5 Sterne geben! Vielen Dank an Silvio für die mehr als perfekte und professionelle Beratung. Wir haben uns mehr als wohl gefühlt und werden jederzeit wiederkommen. Zusammenfassend: Zu 100% weiterzuempfehlen!

(Translated by Google) Super team and an absolutely great service. In any case, I am very convinced that the watches are in good hands here! Thanks again for the help dear All About Watches team! (Original) Super Team und ein absoluter toller Service. Ich bin jedenfalls sehr überzeugt, dass die Uhren hier in guten Händen sind! Nochmals vielen Dank für die Hilfe liebes All About Watches-Team!

(Translated by Google) Top watch shop. If you want to buy good quality watches, this is the right place. (Original) Top Uhrengeschäft. Wer hochwertige gute Uhren kaufen möchte ist hier richtig.

(Translated by Google) Advice, handling and communication when buying a watch online were exemplary. Even questions by email late in the evening were answered patiently. A fair pricing and the impeccable condition of the watch deserve 5 stars. The dealer can be recommended. (Original) Beratung, Abwicklung und Kommunikation beim Online-Kauf einer Uhr waren vorbildlich. Selbst Fragen per Mail spät am Abend wurden geduldig beantwortet. Eine faire Preisgestaltung und der tadellosem Zustand der Uhr haben 5 Sterne verdient. Der Händler kann weiterempfohlen werden.

(Translated by Google) Excellent (Original) ممتاز

Best Watch in Town

(Translated by Google) Technically top, always friendly, easy to recommend (Original) Fachlich Top,immer freundlich,einfach empfehlenswert

(Translated by Google) Put on sale watches that he does not own ... (Original) Met des montres en vente qu'il ne possède pas...

(Translated by Google) The treatment received as well as the advice were perfect, it has been a pleasure to buy in this store, I hope to be able to deal with them again and I recommend it to everyone, excellent value for money. Thank for the treatment received, sympathy and professionalism. (Original) El trato recibido así como el asesoramiento fueron perfectos, ha sido un placer comprar en esta tienda, espero poder volver a tratar con ellos y la recomiendo a todo el mundo, excelente relación calidad precio. Agradecer por el trato recibido, simpatía y profesionalidad.

(Translated by Google) It has been a great experience to know the store. The treatment, service and professionalism received has been excellent! We hope to repeat the experience again. (Original) Ha sido una gran experiencia conocer la tienda. El trato, servicio y profesionalidad recibido ha sido excelente!! Esperamos volver a repetir la experiencia.

(Translated by Google) Exceedingly overpriced for worn watches. (Original) Maßlos überteuert für abgenutzte Uhren.

(Translated by Google) After many years of cooperation I can only confirm the professional competence, always friendly advice and very good quality of the goods offered. The dealer is invariably recommended. (Original) Nach langjähriger Zusammenarbeit kann ich nur die fachliche Kompetenz, stets freundliche Beratung und sehr gute Qualität der angebotenen Waren bestätigen. Der Händler ist ausnahmslos zu empfehlen.

(Translated by Google) As a longtime and very satisfied customer, I can fully recommend All About Watches and Robert Hackbarth! First-class quality, first-class service, absolute competence, trustworthiness, excellent customer orientation. My conclusion: Top. AAA +++ (Original) Als langjähriger und sehr zufriedener Kunde kann ich All About Watches und Robert Hackbarth uneingeschränkt empfehlen! Erstklassige Qualität, erstklassiger Service, absolute Kompetenz, Vertrauenswürdigkeit, hervorragende Kundenorientierung. Mein Fazit: Top. AAA +++

(Translated by Google) Great team, great service, great deals! Best Watch Dealer. (Original) Tolles Team, toller Service, tolle Angebote! Bester Watch Dealer den kenne .

(Translated by Google) The best watch shop in Frankfurt - warmest to recommend !!!! (Original) Das beste Uhrengeschäft in Frankfurt - wärmsten zu empfehlen!!!!

(Translated by Google) All's well that ends well (Original) Ende gut, alles gut

(Translated by Google) Very pleasant dining street in the center of Frankfurt. Peat, beer and music (Original) Много приятна уличка за хранене в центъра на Франкфурт. Вурстчета, бира и музика

(Translated by Google) First-class selection of timepieces. A very professional payment process and the after sale service is per excellence. A range of watch models with a very fair price. In addition, you do not have to wait years, as with many other providers for his dream clock! (Original) Erstklassige Auswahl an Zeitmesser. Eine sehr professionelle Zahlungsabwicklung und der After Sale Service ist Per Exellence. Eine bandbreite an Uhrenmodellen mit einem sehr fairen Preis. Außerdem muss man nicht Jahre lang warte wie bei manch anderen Anbietern für seine Traumuhr!

(Translated by Google) Super load! I bought my planet ocean there The team Max and Pedro super nice and advise a professionally from young to older models huge selection everything there Here you like to buy :) (Original) Super laden! hab dort meine planet ocean gekauft Das Team Max und Pedro super nett und beraten einen fachmännisch von jungen bis älteren Modellen Riesen Auswahl alles da Hier kauft man gerne :)

(Translated by Google) Schlne selection and great advice. (Original) Schlne Auswahl und super Beratung.

(Translated by Google) Mega service! Clock was reserved by phone and was also ready. The Cartier pasta was as promised in great condition. Always happy and a visit in Mainhatten definitely worth it! (Original) Mega Service! Uhr wurde telefonisch reserviert und lag auch bereit. Die Cartier Pasta war wie versprochen im super Zustand. Immer wieder gerne und ein besuch in Mainhatten auf jeden fall wert!

Excellent service and watches! One of the best stores where u can get watches in Frankfurt! I am really happy with my new Rolex :) thank you!!

(Translated by Google) Very friendly care, correct description of the watch, shipping also worked perfectly. Recommended, gladly again. (Original) Sehr freundliche Betreuung, korrekter Beschrieb der Uhr, Versand ebenfalls einwandfrei geklappt. Empfehlenswert, gerne wieder.

(Translated by Google) I can only report positively. I was given very friendly and competent advice. I found my dream watch and received perfect service. I will keep checking the website in the future. Greetings from Nuremberg (Original) Ich kann nur positiv berichten. Ich wurde sehr freundlich und kompetent beraten. Ich habe meine Traumuhr gefunden und bekam einen perfekten Service. Werde auch in Zukunft immer wieder auf die Internetseite schauen. Grüße aus Nürnberg

(Translated by Google) Much unserious and unprofessional for a rest! (Original) Viel unseriöser und unprofessioneller geht es kaum noch!

(Translated by Google) A great selection of vintage and current watch models. Expert staff and the workshop have everything - really every spare part and every service - you can only imagine. Really recommendable ... and not only for spontaneous purchases in transit in Frankfurt, but also beyond, I would always buy a watch and also have the service done. Critical questions are also dealt with patiently and if something does not work 100% - they are all just human beings - they always respond in the interest of the customer. Top and absolutely recommendable for connoisseurs, beginners and lovers! (Original) Eine tolle Auswahl an Vintage- und aktuellen Uhrenmodellen. Fachkundiges Personal und auch die Werkstatt hat alles - wirklich jedes Ersatzteil und jeden Service - den man sich nur denken kann. Wirklich empfehlenswert... und nicht nur beim Spontankauf auf der Durchreise in Frankfurt, sondern auch darüber hinaus würde ich immer wieder eine Uhr kaufen und auch den Service erledigen lassen. Auch auf kritische Fragen wird geduldig eingegangen und wenn mal was nicht 100% läuft - es sind ja alles nur Menschen - wird immer im Sinne des Kunden reagiert. Top und absolut empfehlenswert für Kenner, Einsteiger und Liebhaber!

(Translated by Google) Really not good service. Watch not as described, returned defective. Customer service really doesn't match the product. ATTENTION! (Original) Wirklich kein guter Service. Uhr nicht wie beschrieben, defekt retour. Kundendienst wirklich nicht dem Produkt entsprechend. VORSICHT!

(Translated by Google) Expensive (Original) Teuer

(Translated by Google) Unfortunately, I had a very dubious experience here. I was offered a watch that I wanted to pick up a few days later. When you picked it up, the watch was suddenly around 15% more expensive. I think seriousness should be the top priority in this price segment. Even if Mr. Hackbarth & his colleagues are very nice, of course I didn't take the watch with me. I'll buy my watches elsewhere in the future. (Original) Leider habe ich hier eine sehr unseriöse Erfahrung gemacht. Mir wurde eine Uhr angeboten, die ich einige Tage später abholen wollte. Bei Abholung war die Uhr dann plötzlich ca. 15 % teurer. Ich finde in diesem Preissegment sollte Seriosität an oberster Stelle stehen. Auch wenn Hr. Hackbarth & seine Kollegen sehr nett sind habe ich die Uhr natürlich nicht mitgenommen. Meine Uhren kaufe ich in Zukunft wo anders.

(Translated by Google) The clock pope of Frankfurt ... there is no better one. (Original) Der Uhrenpapst von Frankfurt...es gibt keinen besseren.

(Translated by Google) Bought Rolex at 20,000 euros Drop off at rolex in Baden Baden for maintenance, very poor condition of the non-original needle mechanism .... A shame for a professional (Original) Acheté Rolex a 20000 euros Déposer chez rolex à baden baden pour entretien, très mauvaise condition du mécanisme aiguilles non originales .... Une honte pour un professionnel

(Translated by Google) Very friendly and with a lot of expertise for high-quality timepieces. (Original) Sehr freundlich und mit viel Fachwissen für hochwertige Zeitmesser.

amazing service from the team there. I was apprehensive having never bought from outside UK, there was no need to be, good contact and UPS next day delivery. would buy again in a heartbeat. bought a blancpain bathyscaphe chrono, great price, exactly as advertised. recommended

Top!