(Translated by Google) The female staff is very rude and arrogant. I like to wear streetwear. Accordingly, I also entered the store dressed loosely. (This is an experience I had before the lockdown) Anyone who doesn't look like "business" and "rich" will be stamped and patterned here as if they wanted to steal something there. It's very sad that you obviously have to be snobbish and arrogant to be treated respectfully in such a business. I was personally greeted with an eye roll from an employee. A cheek and an absolute no-go. I then decided against the article I originally wanted. Overall, a very disappointing experience. I can only recommend everyone to order from Farfetch, Mytheresa & Co. (Original) Das weibliche Personal ist sehr unfreundlich und arrogant. Ich trage gerne Streetwear. Dementsprechend locker gekleidet habe ich auch den Store betreten. (Es handelt sich hier um eine Erfahrung, die ich vor dem Lockdown machen musste) Wer nicht nach „Business“ und "rich" aussieht, wird hier direkt abgestempelt und gemustert, als wolle man dort etwas klauen. Es ist doch sehr traurig, dass man offenbar schnöselig und arrogant auftreten muss, um in einem solchen Geschäft respektvoll behandelt zu werden. Ich persönlich wurde mit einem Augenrollen einer Mitarbeiterin begrüßt. Eine Frechheit und absolutes no-go. Habe mich dann gegen den ursprünglich gewünschten Artikel entschieden. Insgesamt ein sehr enttäuschendes Erlebnis. Ich kann jedem nur empfehlen, bei Farfetch, Mytheresa & Co. zu bestellen.

Don’t buy here. This shop is a joke. The female salesperson didn’t know anything about the products, was unfriendly had an attitude (didn’t know about sizes and prices) was unable to count money (she counted like 10 times in a row). It’s better to buy online or in another town. The store in Düsseldorf is 100x better and way more professional

Very good customer service. Actually i used to go only to louis vuitton. But just because of the rude staff and the service system in louis vuitton is quiet bad. I went to Gucci instead. The staff were very helpful, friendly and attentive. I got new beautiful gucci handbag from this store with very good advice. Will visit again.

What a lovely GUCCI customer service in Frankfurt town. One of the indonesian lady staff was explain and helpful us. I wanna buy GUCCI again in FRA.

(Translated by Google) the employees should fly to Rome and see what services mean at GUCCI Roma. Shame, won't come back again. (Original) die Mitarbeiter sollten mal nach Rom fliegen und bei GUCCI Roma schauen, was Dienstleistungen heisst. Schade, werde nicht mehr wieder kommen.

I went for picking up the bag ordered online and wanted to have a look at the scarfs. The salesperson seemed to be inpatient and did not show me any scarfs. The scarf I wanted is only in shop available, however, he told me it was only online available so I didn’t have the chance to buy it. It was a Thursday afternoon and they were not busy at all. I feel so disappointed about the service.

I am writing this review with a great pleasure! On a rainy day, while walking in Frankfurt, I had the most flattering experience in a while. I found something special to spoil myself, thanks to the wonderful Mrs. Huang and her colleagues. The whole team took care to make me feel welcome and immerse myself in the beauty of this tailor made boutique. I bought the firmest scarf I ever touched, and to add more personal touch, they provided a complimentary embodiment of my initials on the bag. Thank you, I look forward to my next visit!

(Translated by Google) Not the best Gucci store, Berlin has significantly better selection and better advice. (Original) Nicht der beste Gucci-Store, Berlin ist deutlich bessere Auswahl und bessere Beratung.

A very friendly Taiwanese salesperson gave competent and helpful advice on the Gucci products. I was looking for a scarf and this sales person was very good at helping me choose one that suited me. Thumbs up to nice and friendly service here at Gucci Frankfurt in the city. Will recommend this boutique anytime!

(Translated by Google) I am very happy with the Gucci Frankfurt team. Very friendly staff and very friendly service .. Thank you very much! (Original) Ich bin sehr zufrieden mit Gucci Frankfurt Team. Sehr freundliche Mitarbeiter und sehr freundliche Bedienung..Herzlichen Dank!

I always have an enjoyable experience working with Yi Wen. She's awesome!!

Unfriendly salespeople at this Gucci store. The products are very nice but the salespeople made it such a negative experience that we didn’t buy anything.

(Translated by Google) The interest in the customer is to be criticized here. Unfortunately, the customer is not taken care of. (Original) Hier ist das Interesse am Kunden zu bemängeln. Leider wird sich nicht um den Kunden gekümmert.

(Translated by Google) Unfortunately we were bothered by the seller! About the brand itself, TOP 👌🏻 But unfortunately we had to leave the shop after a short time due to the behavior of the saleswoman. Sorry ✌🏻 (Original) Leider wurden wir von der Verkäuferin förmlich belästigt! Über die Marke selbst, TOP 👌🏻 Aber wir haben leider nach kurzer Zeit aufgrund des Verhaltens der Verkäuferin das Geschäft verlassen müssen. Sorry ✌🏻

(Translated by Google) Well, what can I say. I was not really satisfied on my last visit. The service could be really friendlier and more professional. I really have the feeling here that if you don't outwardly meet certain standards, that you are being treated from above. Choice is also ok, in Berlin the choice is definitely bigger. As I said, service leaves a lot to be desired, the staff should go to the Gucci store in Rome, they would see what good service means. (Original) Naja was soll ich sagen. Wirklich zufrieden war ich bei meinem letzten Besuch nicht. Die Bedienung könnte echt freundlicher und fachlicher sein. Ich habe hier wirklich das Gefühl, wenn man äußerlich nicht gewissen Standards entspricht, dass man von oben herab behandelt wird. Auswahl ist auch ok, in Berlin ist die Auswahl definitiv größer. Wie gesagt Service lässt zu wünschen übrig, die Mitarbeiter sollten mal zum Gucci Storenach Rom gehen, da würden sie sehen was guter Service bedeutet.

(Translated by Google) Nice salespeople. Good advice. Very nice store with a new concept. I liked the collections of Tom Ford for Gucci better than what Alessandro Michele is doing (but you will still find what you are looking for!). Thanks to the Gucci team! 😊😊😊😊😊😊😊 (Original) Nette Verkäufer/innen. Gute Beratung. Sehr schöner Store mit neuem Konzept. Die Kollektionen von Tom Ford für Gucci haben mir besser gefallen als das was gerade Alessandro Michele macht (Man wird aber trotzdem fündig!). Danke an das Gucci Team!😊😊😊😊😊😊😊

(Translated by Google) Unfortunately, very arrogant and unfriendly. (Original) Leider sehr Arrogant und unfreundlich.

I was there Oct 19th 2022 first time in Frankfurt de. Jane helped me out she was so patient. Great experience.

If you are in Frankfurt at Gucci, ask for Mr Hull you’ll get the best customer service. Thank you very much.

Very bad experience! Some staff is poorly briefed and non-experienced! European clients in the store have no priority from the staff. Store management should be mindful of how and what they are doing.

(Translated by Google) Very nice and not intrusive staff. Very great boutique (Original) Sehr nettes und nicht aufdringliches Personal. Sehr tolle Boutique

Excellent service and good selection. Success thanks to the amazing Irena whole I highly recommend asking for.

I want to purchase a shoe, but they have limited designs

Ellen helped me today. had great experience and he has nice manners👍

Giuseppina always makes my visits at this Gucci store fabulous. Very helpful and knowledgeable. Always friendly and responsive when I message her that I’m coming. My favorite advisor. Highly recommended.

(Translated by Google) There are many cheap ones compared to domestic ones, but there are so many Chinese customers that they feel first? And it takes too long to calculate (Original) 국내가 비교해서 저렴한건 많지만 중국인 손님이 너무 많아서 걔네가 먼저인 느낌? 그리고 계산하기까지의 시간이 넘무넘무 오래 걸려요 ㅎㅎ

(Translated by Google) Somehow not modern shopfitting, but employees struggle without wit. No shopping or customer experience to remember. (Original) Irgendwie nicht moderner Ladenbau, Mitarbeiter bemueht aber ohne Esprit. No Shopping oder Customer Experience to remember.

From the time we walked In and to the time we left, excellent customer service. Anna our salesperson was excellent in consultation. Great experience. Love my new bag.

the staff here are very friendly and lovely. They are always ready to help you. I feel very satisfied .

Would never buy any Gucci product again. I bought sunglasses for around 500€. The quality is so weak you could directly think it’s a fake from Algeria.

(Translated by Google) Good selection and friendly (Original) Gute Auswahl und freundlich

(Translated by Google) Very friendly staff, was very well advised (Original) Sehr freundliche Mitarbeiter , wurde sehr gut beraten

Always a great experience I am normally in this one or Stuttgart the personal are friendly and helpful. Anna is the best...and is always friendly and helpful.

(Translated by Google) We received good advice and the quality of the bags is very good. Gladly again (Original) Wir wurden gut beraten und die Qualität der Taschen ist sehr gut. Gerne wieder

(Translated by Google) A very nice and luxurious shop where the customer is really still king. The shop assistants are very friendly and advise the customer extensively. You leave a small fortune there. The corona-related entrance is also very pleasant. We were also very impressed with the wide variety of Gucci products. There are so many collections, B. Summer. That was really a great deal, worth 5 stars, in contrast to Louis Vuitton, we were there before. (Original) Ein sehr schönes und luxuriöses Geschäft, in dem der Kunde wirklich noch König ist. Die Verkäuferinnen sind sehr freundlich und beraten den Kunden ausgiebig. Man lässt ja auch ein kleines Vermögen dort. Auch der coronabedingte Einlass ist sehr angenehm gestaltet. Wir waren auch sehr von den vielen unterschiedlichen Gucci Produkten beeindruckt. Es gibt soviel Kollektionen, z. B. Sommer. Das war wirklich ein tolles Geschäft, 5 Sterne wert, im Gegensatz zu Louis Vuitton, da waren wir vorher.

(Translated by Google) Very, very friendly. Customer-oriented and, above all, really focused on what the customer wants. (Original) Sehr, sehr freundlich. Kundenorientiert und vor allen Dingen wirklich auf das fokusiert, was der Kunde möchte.

Always had a good service with them! My SA always nice to me. Marion B. she is the Best!!! she’s the Manager ❤️

Nice boutique, men's wear on the first floor. Located in the beautiful area of Goethestraße in Frankfurt

Great Fashion and nice customer service.

Very friendly and polite staff. They got men’s clothing too (unlike its stated in the description).

Nice service and good stuff

Very attentive staff giving you the best service out there. Great experience thanks a lot!

Super

(Translated by Google) I reserved a bag in advance and was able to pick it up in the shop without any problems. You can also make an appointment and thus avoid waiting times. Ms. Favuzza was very warm and good advice. Many Thanks! (Original) Ich habe vorab eine Tasche reservieren lassen und konnte sie im Shop problemlos abholen. Man kann auch einen Termin vereinbaren und so auf Wartezeiten verzichten. Frau Favuzza war sehr herzlich und eine gute Beratung. Vielen Dank!

(Translated by Google) Five stars to Maurice ... a top service talent ... (Original) Fünf Sterne an Maurice... Ein Top Servicetalent...

(Translated by Google) Everything perfect Good advice and product selection Very nice staff (Original) Alles top Gute Beratung und Produkt Auswahl Sehr nette Mitarbeiter

(Translated by Google) Very, very nice, friendly service. (Original) Sehr, sehr netter, freundlicher Service.

(Translated by Google) Very nice store visit! The receptionist was (unlike other shops) extremely personable and helpful, the saleswoman Ms. Amiri was great! Very competent, cordial and gave me her honest opinion. She was also very accommodating despite no direct purchase and not at all demanding! I am positively surprised and very satisfied; could not have gone better and hope that will be passed on to the employees! With great pleasure again soon ☺️ (Original) Sehr schöner Store Besuch! Die Empfangsperson war (anders als bei anderen Geschäften) extrem sympathisch und hilfsbereit, die Verkäuferin Frau Amiri war toll! Sehr kompetent, dabei herzlich und hat mir ihre ehrliche Meinung gegeben. Ebenfalls war sie sehr zuvorkommend trotz keinem direkten Kauf und überhaupt nicht fordernd! Bin positiv überrascht und sehr zufrieden; hätte nicht besser laufen können und hoffe das wird an die Mitarbeiter weitergegeben! Sehr gerne bald wieder ☺️

(Translated by Google) Good advice, friendly staff. (Original) Gute Beratung, freundliche Mitarbeiter.

(Translated by Google) Great merchandise, class boutique. (Original) Tolle Ware, Klasse Boutique.

(Translated by Google) I had something reserved by phone because we come from Stuttgart and what I wanted was not available here. Everything went smoothly and the trip was definitely worth it. Ms. Irena was very nice and gave me good advice. I will definitely go there again. Thank you very much. (Original) Ich hatte telefonisch etwas reservieren lassen, da wir aus Stuttgart kommen und das was ich wollte hier nicht gab. Alles lief reibungslos die Fahrt hat sich auf jeden Fall gelohnt. Frau Irena war sehr nett hat mich gut beraten werde sicher nochmal dahin fahren. Besten Dank.

(Translated by Google) Great store, nice employees like to go shopping there since 2010 (Original) Top Laden, nette Mitarbeiter gehe da seit 2010 einkaufen immer wieder gerne

(Translated by Google) Wonderful, nothing for me, but found the right gift for my wife ... Top advice from Vivien, adjusted to me perfectly and was very competent and helpful. (Original) Wunderbar, für mich zwar nix, aber für meine Frau das passende Geschenk gefunden... Top Beratung durch Vivien, stellte sich top auf mich ein und war sehr kompetent und Hilfsbereit.

(Translated by Google) Great advice! (Original) Tolle Beratung!

(Translated by Google) Thank you Florence for your great shopping support😉 (Original) Danke Florence, für deine tolle Shoppingunterstützung😉

(Translated by Google) Super Service (Original) super service

(Translated by Google) Good service and advice from a very friendly employee. We'd love to come back! (Original) Guten Service und Beratung von einer sehr freundlichen Mitarbeiterin erhalten. Kommen gerne wieder!

(Translated by Google) Was great advice 👍 (Original) Wurde super beraten 👍

(Translated by Google) Top service !!! Bag was not available in Italy. Shop could send me the bag within 2 days. I am very happy !!!! Contact was very, very nice !!! 👍👍👍 Many thanks to Ms. Jelena Gross !!!!!!!! (Original) Top Service !!! Tasche war in Italien nicht lieferbar .Shop konnte mir die Tasche schicken innerhalb 2 Tage . Bin sehr glücklich !!!! Kontakt war sehr sehr nett !!!👍👍👍Vielen Dank an die Frau Jelena Gross!!!!!!!!

(Translated by Google) Excellent advice, nice service, a good coffee and a great handling. I like going there - Mr. Ragadio and Ms. Schilling advise very patiently. An "appointment" is also possible and helps to avoid the queues. Really great, I have nothing to complain about! (Original) Hervorragende Beratung, netter Service, ein guter Kaffee und eine tolle Abwicklung. Ich gehe dort gerne hin - Herr Ragadio und Frau Schilling beraten sehr gut und geduldig. Auch eine "Terminvereinbarung" ist möglich und hilft die Warteschlangen zu umgehen. Wirklich Top, ich habe nichts zu meckern!

(Translated by Google) We recommend! (Original) Sehr zu empfehlen!