Very helpful! You must stop here and get a map of the city, it will show you the city transit routes and minimize some of your walking. English is spoken and maps are in English. The staff knows about all the events and locations that are a must see.

There is drink water. I appreciate that because it was hot outside.

Super informative service provided by friendly staffs

I have been twice in Freiburg. Last summer I went back there with my family, we found the tourist information office very very helpful. They helped us to organise a three days tour of the city.

If you want to be given a city map you will have to buy a 1€ map!! Otherwise, in my opinion, they don’t give you good information to visit the town. First time in my life that I experience such a service!

Staff were really helpful when we asked a question. Thanks!

Great service and a good location

Open late when we needed them. Really knowledgeable, we walked away with a whole week's activities in this beautiful area.

Good attention for a visit to Friburg

Excellent attention and information!!

Friendly staff, English spoken. However there is not much useful information about black forest(I need to google online by myself), the map cost 1 €.

I visited just when they were about to close. Staff immediately went from speaking English to us to speaking full German, which was difficult for us. I understand that your work shift is over, but you did not need to treat tourists that way just to get them to leave quickly.

2 stars only for the free wifi and a few pamphlets on the wall. Otherwise, customer service from the middle aged brown haired man was not friendly, informative, or welcomed warmly. He seemed like he did not enjoy his job or liked being there to help tourists. I asked about any attractions or nice places to see in the city, any music/dance/theatre activities, or anything that would be good for children and his response was, “no” for practically everything. He didn’t even give any suggestions, said Germany did not have anything on Mondays, and that there were no events here. It was the least helpful and unfriendliest tourist office visited on our trip in January. Would find a different representative to serve your city for international appeal.