My room was a Premium with a Jacuzzi, beautifully designed with partial views of both the Galle Fort and the sea. The room was superb and definitely the highlight of my stay. I did experience a few hiccups, though. The front office staff who escorted me to the room didn't know how to operate the Jacuzzi, which I found odd. Also, I had to switch rooms due to an AC leak, but the manager was quick to offer an alternative, making the transition smooth. The weekend BBQ Buffet and Breakfast Buffet had limited options and the staff seemed a bit overwhelmed. However, by Monday, the set menus for both breakfast and dinner were not only quick but delicious as well. The service was superb; when I missed a meal, they were kind enough to call and offer room service, which was a nice touch. Both check-in and checkout processes were smooth, rounding out an overall enjoyable stay.

Great customer service by from booking, check in to check out. Staff was every friendly and helpful. They upgraded our rooms for free. Excellent location, clean and spacious rooms. The pool overlooks the ocean and the Galle fort. Claiming environment.Food was excellent. Overall we had a great experience in here. A great place to go with your family and friends.

Forgetful staff. They do not speak English. Food is poor quality. Room service takes 2-3hours and they constantly forget about you. No services whatsoever. We spent 2 weeks here and breakfast was identical every day. Croissants were good though. There are better options for less money. This hotel is just a nice photo spot

Worst Online Booking Experience ! Rating: ★☆☆☆☆ I had the misfortune of experiencing an absolutely nightmarish situation while trying to book a villa through the hotel's payment portal. The incompetence and lack of responsiveness displayed by the hotel's customer care service have left me utterly frustrated and disappointed. I made a full payment for the villa through the hotel's payment portal, only to discover that the booking was unsuccessful. As expected, I promptly contacted the hotel's customer care service for assistance. However, that's when the nightmare began. I was repeatedly directed to a higher level department, and the responses I received were both misleading and evasive. The hotel's representatives claimed that the paid amount was not credited to the hotel bank account, even though it was clearly debited from my bank account during the transaction. Even thought I have called multiple times to the hotel relevant parties, They haven't even picked the call to resolve this issue. Not willing to settle for this explanation, I diligently contacted my bank partner to investigate the matter. After a thorough examination, they confirmed that the full amount had indeed been credited to hotel bank account. This revelation only added to my frustration, as it pointed to a clear mishandling of the payment by the hotel. The distressing part of this ordeal is that it has been ongoing for more than five working days, and the hotel has been completely unresponsive to my emails. It's as if my concerns and complaints have fallen on deaf ears. This entire experience has been nothing short of a nightmare. The hotel's negligence, misinformation, and lack of communication have left me deeply disappointed. I not only expected a seamless booking process but also a certain level of professionalism in handling payment discrepancies. After couple of days, the hotel called me and said the previously paid amount was credited to the hotel's bank account. They didn't even felt sorry for that. I felt the lack of customer satisfaction of this hotel. I requested the full refund from the hotel. They credited the full amount after 15 -20 days of time. I would strongly caution anyone considering booking a villa/room at this Le Grand Galle to think twice. This situation is a glaring example of how a lack of responsibility and communication can mar what was supposed to be an enjoyable experience. Their web site payment portal also too unresponsive. In summary, my recent experience with this hotel has been nothing short of a disaster. The inability to resolve a straightforward payment issue and the complete absence of feedback or communication from the hotel are inexcusable. I hope that sharing this review will alert potential guests to exercise caution when dealing with this hotel's booking and payment processes. It is unfortunate to say that I am left with a sense of deep disappointment and dissatisfaction.

Except for the food and the service, it was a wonderful visit. In December, We stayed with our friends. The resort is in a great location, adjacent to the Galle Fort. The rooms were large, and the views were breathtaking. Except for the employees & food, everything was terrific. In terms of the staff, there is a lot of potential for development. They kept forgetting things, asked for the order repeatedly, and managed to mess up the order. The food was mediocre.

Keeping true to its name, this property does eminate a sense of grandure from the point of entry to the spacious suites. The service was excellent with so much attention to detail. We checked in to a jacuzzi suite in the 3rd floor with an excellent view of the ocean at sunset. The room was spacious with a fully fledged mini bar and a tea/ coffee station , coffee maker ,iron , robes etc. Bathrooms are well thought of with separate shower cubicles, smart toilets and an ample of toiletries and towels. The two person jacuzzi was right on the balcony where one could catch a magnificent sunset from. They had an extensive dinner , breakfast and lunch buffet considering the hotel wasn't even that full during our stay. Food was delicious! Cocktails are quite nice for the price. They have a private beach which is small and rocky. Good for a little stroll but not for bathing. The pool is nice and long with a uniform 4.3ft depth. Would definitely return! Kudos to the friendly staff.

We had a very nice stay at the Grand Galle. The Staff was helpful and very kind. Our Room with a Jacuzzi was also really fancy. You can easily reach the small beach from the Hotel & the pool area is also a nice spot to hang around, especially by night. You can choose between two Restaurants with various delicious food options. Also a big plus is that there aren‘t any mosquitos around. Thank you for the nice Stay! Grand Galle Staff

We loved our stay here. Beariful spot by the water. Room was really nice overlooking the water. Keeping the door open made us feel comfortable indoors but whilst getting the coastal vibes. The facilities were really lovely - can walk down to the water.. nice grassy area by the pool. A hot spa and a small gym. The restaurant was nice - we enjoyed both our breakfasts and dinners. Service by all staff was really nice. We were always looked after and quick response to any needs.

Extraordinary spot. Extraordinary perspective on the ocean and stronghold. Tranquil even in the city climate. Staff was mindful and mindful, restricted scope of food however very good to go. Restricted sea shore access. Great objective to put a few days with the family.

Amazing location, beautiful setting. Pool is quite nice and the hotel is spacious, quiet and graceful. Staff is attentive and helpfull. In some aspects, minor things need a revamp. Room service and lunch menu were quite limited for a 5* hotel. Surroundings need some attention, access road with garbage. Beach just for pictures, even with quiet sea we were asked to come out. Breakfast with plenty option, very good quality. Overall 8/10.

Service is better than the American 5 star hotels without tipping required. They actually serve with a smile without expecting any returns! The location is excellent with the view of Galle Fort. The sunset view is amazing while taking a dip in the pool. They do have a restaurant at the hotel but explore for local food outside the hotel. The restaurants around Galle Fort is slightly or over priced and more catered for foreign visitors. There is a gym, and they offer spa and massage as well.

Great hotel to visit in Galle. There is a pool and a hot tub for guests to enjoy, plus a small private beach area if you fancy a dip in the sea! The customer service from all staff was exceptional & the food was excellent! A lovely dinner & breakfast buffet were hosted during our stay. The selection of buffet spreads was exceptional! Every food item we tried was made to perfection! Not only non-vegetarians but also vegetarians can enjoy these buffets alike. I visited this hotel to celebrate my cousin's birthday & the restaurant staff were lovely enough to surprise my cousin with a small birthday treat up-on my request too! The room which we stayed in on the second floor, did not have a mirror in the room, which was a bit inconvenient for us when getting dressed! Other than that, our entire stay was beyond what I expected. Great work, team Le Grand!

Outstanding customer service. Very courteous staff. Excellent location, clean and plush rooms. The pool great overlooks the ocean. Great choice of food. Asanka Fernando the manager is attentive and accessible to guests. I highly recommend this hotel for your next holiday. We visited from the USA and enjoyed our stay very much.

Great place by the beach and has awesome views of the Fort. We loved the stay there for two nights. The breakfast spread is fairly good but they should keep a coffee machine too. The little beach though was filthy but that is out of bounds for the management. The pool was very nice. The staff overall was courteous and housekeeping was top notch. Would love to visit again in the future.

Amazing experience with family and kids. Booked the pool room it was amazing. Jacuzzi room was really good. Everything worked and great view from the room. Restaurant staff were attentive and great. Beautiful scenery and has access to the beach too. Would highly recommend.

beautiful place with wonderful staff. The food spread is great and so is the quality. The taste I would say a little towards bland but that was only lunch. The rooms were great and the free upgrade to a deluxe room was a pleasant surprise. There is a small private beach where the guests bathe and they have their own pool as well.

Great hospitality, Mouth watering Food, Amazing View

I went there with my family. Nice location with a beautiful bay and comfortable facilities. Rooms are very spacious comfortable calm and quiet. The staff was very friendly and very satisfied with the hospitality and the service. The large and safe swimming pool and the surrounding are very attractive. We got quality and tasty meals from the buffet full of varieties along with superb service. Hope to come. We had a great time here.Thank you to Le Grand Galle Team.👍

Beautiful hotel, the pool is awesome and you are able to order drinks or snack by the pool. All staff were really lovely and welcoming. The bedroom we booked was great with an awesome view. Super comfortable bed and pillows. Definitely recommend staying here if you’re in Galle, it is on the pricey side though. We did eat at the restaurant within the hotel and were disappointed with the food given the price of meals. It’s very close to the forte if you wanted to go and have a walk around there.

Seaview from the hotel is really an unforgettable moments. Highly recommend hotel for relaxing if you want a quiet and cozy environment. Foods served are delicious especially the seafood (lagoon prawn, lobster), a must to try. Staff is friendly but service is slow. Wait quite long to check in and get into the room.

Very Poor. Air conditioning not working, hot water not working. One thing in the menu and serving something else. The food on the menu is not available.dinner asked pork rice and curry but couldn’t eat because the meat was smelling weird. Breakfast was supposed to be with smoked salmon and scrambled egg but there weren’t any smoked salmon, when inquired they said smoked salmon is blended with the eggs. When I asked for waffles, they said they don’t have a waffle iron at the hotel, the asked for pancakes with maple syrup, served with kithul treacle instead. Lunch was served with biriyani where there was chicken rice and vegetable cooked together, no egg, no mint sambol just with a papadam. They themselves asked to serve curd and treacle but few minutes later they ring to say they don’t have curd. Had a terrible experience, paid 32,000/ literally we were starving even though we paid a huge amount. We were the only guests at the hotel, yet couldn’t serve properly.

Nice, calm place to visit. Tasty but expensive food. Liquor is very expressive, almost double the price. You can't access to the beach as the show. But little area is there with rocks filled sea water which not the good. It's better to avoid the place unless you have a good offer.

This hotel is having superb sea view. Staffs are friendly and professional. Food quality is good. Rooms are spacious and Room services are nice. It also has well equipped fitness centre and large pool. The breakfast is just out of the world! The quality the variety everything was just perfect!! Rooms had Essential toiletries which is luxury at its best.

Best location in Galle town for your stay. Five star amenities and service. Specially fron office and restaurant. Loveliest sun set you can find in sri lanka. Pool location feels like you are in the sea looking at beautiful galle fort. Food is first class. Stay here , you wont forget for ever.

Excellent hotel, in a magical location with amazing views of Galle fort. We booked the same day and arrived super early due to a bad experience at our hotel in Unawatuna, which we rushed out of. After explaining this they gave us early check in at no extra cost. The staff is lovely. And the Premium room was simply spectacular, super spacious, clean and with all the details taken care of. Good restaurants, outrageously good breakfast. Perfect pool and private beach with security personnel. A must if you are going to spend a few days in Galle.

Food is great but variaties are somewhat limited. Facilities and staff is exceptional.

Great view from rooms. Very clean and stuff is polite and helpful. Was extra charged for water at half board dinner even though you have pay a lot of the hotel and you get water free of charge in your rooms. Aynway, very nice location, close to Dutch fortress. You can take a walk anytime.

We stayed at the Plunge Pool Suite and it was amazing. Apart from large spaces in living, bedroom and bathroom areas, the plunge pool and the ensuing garden view overlooking the ocean is just breathtaking. Highly helpful staff that provide a personalized service. Food is great too specially the set menu that offers large portions and good variety. The most attractive element of this hotel, however, is its unique design overlooking the ocean and the famed Galle fort. It is simply unmatched. Beautifully landscaped gardens and the main pool are just purely beautiful. We had an amazing stay.

It was great experience.we had wonderful leisure time,delicious foods and good services...special thanks to chef Sagara ...

*The only thing “grand” is the toilet* Le grand hotel has been a rollercoaster of disappointments right from the moment of check-in. So much so that I’m writing this as I’m having lunch even before checking out. Me and my wife arrived at the hotel at around 3.30 in the afternoon and we were told the rooms were not ready. Not a big issue so we said we will wait. The problem is we had to wait for almost 30 minutes. Again, we did not complain and were shown to our room. In the evening we requested some lime wedges to which we were flatly refused saying lime is not very easy to find these days 🤨. We ordered dinner to our room in the evening and since we arrived late, this was our first meal at the hotel. We both enjoyed the nasigoreng so we requested to have another. They happily obliged but then the waiter who brought the dish to our room asked us if we’re paying for it now or to add it to the room’s bill. Mind you this is at a (supposedly) 5-star hotel charging premium rates. For the price, we should be enjoying a buffet. They’ve conveniently avoided that too, thanks to COVID-19. On top of this, power outages were so frequent to the point that it became annoying. The last nail in the coffin came as the front desk insisted we vacate the room early even though we had asked for a late checkout before we even arrived. Judging by what the front desk told us, it seems one of the next arriving guests had “specifically requested” the room that we were staying in. Hospitality is the last thing on the minds of the staff. The only welcoming thing in this hotel is the automatic toilet seat that greets you when you walk in to do your business. Never visiting again and I would advise anyone reading this to avoid this hotel too. PS: Hats off to the chef! Food was excellent!

It was a memorable stay at Le Grand Hotel. From check in to check out hotel staff works very kindly. Room is perfect and they gave us a most fabulous view, we can see the Galle Fort from the room. Nicely clean and well maintained. Food was delicious and not have more varieties. But perfect. overall all are perfect 😊😋

Excellent location, clean and plush rooms. The pool overlooks the ocean and wonderful views of Galle fort. Outstanding customer service from the booking, Check in to Check out. All of them are friendly and helpful. They have provided as late checkout and Birthday cake upon our request. Thumbs up for it Le grand team. But I have to say something was complete wrong with food. Most the food items are tasteless, even most the Sri Lankan food items. The food spread is poor in in Lunch and dinner, but it would be okay if food items are tasty and up to standard. Hotel management need to consider this

I've booked 5 rooms on full-board (lunch, dinner, bf) basis for a group of people in my family. Was on a weekday. Lunch wasn't a buffet, so I'd rate it well below average compared to my other experiences in the same range hotels. Better check beforehand whether the buffet is available or not. Other two meals were served as buffets and was pretty much up there with other similar range hotels. It was a surprise to know that they don't serve evening tea for guests. This was a real disappointment considering the huge amounts we pay for full-board. Also I was really disappointed with the treatment for us as local tourists as they seemed to favour more on foreigners over locals. They even complained about some items in the minibar when we've not even touched them. Keep an eye on that too. Overall, I wouldn't consider going there back again!

Everything was amazing and we enjoyed well. The staff was very helpful and friendly. I should specially mention the food we had for lunch dinner and breakfast. They were absolutely delicious and had a variety.There's nothing to complain. Rooms were very comfortable and clean.

Great views with even better service would sum up our stay here. Breakfast and Dinner were arranged as buffets, and lunch was on set menu basis (maybe due to lower crowds?). However all 3 meals were pretty great. They even offered us a late checkout due to an electricity issue but I guess that fault lies with CEB

Such great service! Probably one of the most relaxing vacations (and we’ve been everywhere) and nicest hotels. Everyone on staff, goes out of their way to check on you and be friendly. Front desk, pool bar staff, massage lady, waiters and especially Manjula at the restaurant. Very quiet and peaceful, even the babies at the pool were quiet :) Beautiful property, super clean and meticulously maintained. Great rooms and room cleaning service! Both restaurants were really good and less expensive than some of the tourist trap restaurants at the Dutch Fort!

It was a memorable experience. I know that the pandemic really affected the tourism and hotel industry in Sri Lanka, but this must not be. This specific hotel alone is enough to draw tourists back in, it is beautiful. A true and definitive example of a boutique hotel, with its quaint and amiable charm. The rooms are well appointed, and the food was delectable (inspite of some of the reviews we had earlier read). The view of the fort, was incomparable and in itself reason enough to warrant a stay. The service was exemplar, they were very attentive but never over bearing. I would recommend to at least try and skip the mega hotel chains and try this gem of a boutique hotel.

We had an excellent 2 night's stay at the hotel. The entire staff treated our entire group of 15 as if we were family. They were all very accommodating and polite. The ambiance is amazing as from the pool there is a direct view of the Galle fort. There is also a heated Jacuzzi which could fit 5 adults. The food was perfect and delicious. The spread was quite large as well. One of the best hotels we've been to!! Hats off to the management and staff of this hotel!

This hotel is having superb sea view. Staffs are friendly and professional. Food quality is good. Rooms are spacious and Room services are nice. It also has well equipped fitness centre and large pool. The breakfast is just out of the world! The quality the variety everything was just perfect!! Rooms had Essential toiletries which is luxury at its best.

One of my very favourite stays! There is nothing to complain about! It is located 3 mins away from the Galle Fort, Galle Dutch Hospital. Great environment. The room was comfy & specious with an amazing view of the sea. The property has insane views of the Galle Fort and the Sea.Food & service was the major highlight of the hotel. There was wide variety of selection for food and every dish was so tasty.Pleasant staff and pleasing customer service throughout my stay. Great customer service by from booking, check in to check out. Staff was every friendly and helpful. They upgraded our rooms for free.Overall we had a great experience in here. A great place to go with your family and friends.

We had a great experience here, the room was very clean and well maintained. The staff was accommodating and did their very best to make all our request happen, including a candle lit dinner on the deck in the suite. The food was on point, there was no buffet option available but the a la carte menu was superb. Loved the location of the hotel and it's views of the coast line. Also it was only a short walk to the Galle fort. The only drawback was the power cut, where the ac was not functioning for some time but it was expected with the issues the country is facing.

Nice hotel. Has a beautiful pool and small beach even though it is not clean. Food is satisfactory. The hotel design and interior is very eye catchy and very well thought of. Staff was very kind, sweet and helpful. Our stay was from Saturday to Monday and the day we went it was buffet. Small spread although it was good it wasn't noteworthy. The rooms were very spacious and nice and loved everything about it. The hotel was very relaxing and views were great. The beach was full of garbage and would have been great it they had cleaned it up a bit because it would have been a perfect spot for a nice dip and relaxing sunset view.

5 star hotel with 5 star hospitality. It's a beautiful place with wonderful staff. The food spread is great and so is the quality. The taste I would say a little towards bland but that was only lunch. The rooms were great and the free upgrade to a deluxe room was a pleasant surprise. There is a small private beach where the guests bathe and they have their own pool as well.

From the entrance it was like really welcoming us. Front desk staff guided and welcomed us with all the information about the hotel with its facilities. Very decent environment with mind relaxing scenarios. Foods were really amazing here. Suits are really wonderful with all the facilities.Hope to come again soon. Best place for couples in Galle. It’s really worth the price. Thanks for your excellent hospitality “LE grand Galle ”.

Great hotel to visit in Galle. There is a pool and a hot tub for guests to enjoy, plus a small private beach area if you fancy a dip in the sea! The customer service from all staff was exceptional & the food was excellent! A lovely dinner & breakfast buffet were hosted during our stay. The selection of buffet spreads was exceptional! Every food item we tried was made to perfection! Not only non-vegetarians but also vegetarians can enjoy these buffets alike. I visited this hotel to celebrate my cousin's birthday & the restaurant staff were lovely enough to surprise my cousin with a small birthday treat up-on my request too! The room which we stayed in on the second floor, did not have a mirror in the room, which was a bit inconvenient for us when getting dressed! Other than that, our entire stay was beyond what I expected. Great work, team Le Grand!

Nice hotel. Has a beautiful pool and small beach even though it is not clean. Food is satisfactory. The hotel design and interior is very eye catchy and very well thought of. Staff was very kind, sweet and helpful. Our stay was from Saturday to Monday and the day we went it was buffet. Small spread although it was good it wasn't noteworthy. The rooms were very spacious and nice and loved everything about it.

Nice hotel. Has a beautiful pool and small beach even though it is not clean. Food is satisfactory. The hotel design and interior is very eye catchy and very well thought of. Staff was very kind, sweet and helpful. Our stay was from Saturday to Monday and the day we went it was buffet. Small spread although it was good it wasn't noteworthy. The rooms were very spacious and nice and loved everything about it. The hotel was very relaxing and views were great. The beach was full of garbage and would have been great it they had cleaned it up a bit because it would have been a perfect spot for a nice dip and relaxing sunset view.

Good for party, bad for rest and relaxation. The hotel is focused on large excursion groups and tends to their wishes on behalf of other guests. We had a group of 30 guests drinking, singing and shouting right below our window all evening well after 3 AM. Calls to reception did not help. A sleepless night. Second night in a row, same thing happened, pool bar was opened (all rooms look to the pool) after midnight and staff would not do anything until we had to talk to the group ourselves. The management explanation was that everybody is allowed to bring their own drinks and use the space as they like. Smoking and eating at the pool is permitted.