1/5 Angelebe B. 2 years ago on Google
I
have
never
been
so
disgusted
and
angry
over
a
customer
service
experience
in
my
life.
If
I
could
give
a
0
star,
I
would,
as
this
store
does
not
even
deserve
1.
I
went
in
to
have
a
zipper
fixed
on
my
daughter's
coat.
The
sales
associate,
without
actually
physically
seeing
my
daughter,
made
a
comment
that
she
believes
the
coat
was
too
small
for
my
daughter.
She
then
physically
tried
on
the
coat
and
told
me
that
the
coat
fit
her
no
problem
and
that
the
coat
was
most
definitely
too
small
for
my
daughter,
(again,
she
never
physically
SAW
my
daughter).
I
then
told
her
that
this
may
be
because
she
was
tinier/had
a
different
body
type
than
my
daughter
(Why
did
she
assume
my
daughter
was
too
big
for
the
jacket
&
Why
did
she
compare
herself
to
my
daughter?)
I
then
asked
my
daughter
to
meet
me
at
the
store.
When
she
came
in,
I
told
her
to
try
on
the
jacket
and
the
employee
(I
believe
her
name
is
Adele)
then
stood
in
front
of
my
daughter
and
said
"Oh
ya,
that's
definitely
way
too
small
for
you,
you'll
need
to
go
a
size
up".
I
then
asked
for
the
manager
and
was
directed
to
Penny,
the
store
keyholder.
I
told
her
as
a
retail
worker
myself,
that
what
her
co-worker
said
towards
my
daughter
was
offensive
and
wrong.
She
then
proceeded
to
tell
me
that
her
co-worker
said
absolutely
nothing
wrong
towards
my
daughter.
The
employee
who
insulted
my
daughter
began
raising
her
voice
towards
me
(in
front
of
customers).
I
then
told
her
the
conversation
was
over
between
me
and
her
and
I
asked
Penny
for
her
name,
the
associate
number
and
information
for
management
and
customer
service.
Adele
began
screaming
"Penny,
Penny,
don't
you
dare
give
her
my
name!"
(This
is
how
I
got
Penny's
name.)
I
was
then
told
by
Penny
herself
that
she
could
not
give
out
names
but
she
could
provide
me
with
the
customer
service
number.
As
I
was
leaving,
Adele
began
saying
"Lady
don't
accuse
me
of
calling
your
daughter
fat
when
you
called
me
skinny!".
I
never
once
called
Adele
skinny
and
I
never
told
her
I
was
upset
because
she
called
my
daughter
"fat".
She
obviously
knew
what
she
said
towards
my
daughter
was
wrong
and
did
not
care.
To
top
this
off,
before
this
whole
scenario
happened,
when
I
first
walked
into
the
store,
I
had
to
wait
over
5
minutes
before
I
was
acknowledged
by
anyone
and
as
I
waited,
Penny
was
doing
exercises
in
front
of
the
store
including
squats
and
lunges
and
then
proceeded
to
shake
her
butt
in
the
mirror.
This
is
beyond
unprofessional.
I
will
NEVER
be
shopping
in
your
store
again.
SHAME
ON
YOU!
What
pathetic
staff
this
store
has
in
such
a
high
end
establishment.
I've
read
multiple
negative
reviews
under
this
store
and
I
am
glad
to
add
another
one,
considering
my
terrible
experience
in
your
store
tonight,
I
will
be
contacting
higher
customer
service
about
this
issue.
If
you're
smart,
shop
at
Coach.
Please
don't
go
here.
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