I have never been so disgusted and angry over a customer service experience in my life. If I could give a 0 star, I would, as this store does not even deserve 1. I went in to have a zipper fixed on my daughter's coat. The sales associate, without actually physically seeing my daughter, made a comment that she believes the coat was too small for my daughter. She then physically tried on the coat and told me that the coat fit her no problem and that the coat was most definitely too small for my daughter, (again, she never physically SAW my daughter). I then told her that this may be because she was tinier/had a different body type than my daughter (Why did she assume my daughter was too big for the jacket & Why did she compare herself to my daughter?) I then asked my daughter to meet me at the store. When she came in, I told her to try on the jacket and the employee (I believe her name is Adele) then stood in front of my daughter and said "Oh ya, that's definitely way too small for you, you'll need to go a size up". I then asked for the manager and was directed to Penny, the store keyholder. I told her as a retail worker myself, that what her co-worker said towards my daughter was offensive and wrong. She then proceeded to tell me that her co-worker said absolutely nothing wrong towards my daughter. The employee who insulted my daughter began raising her voice towards me (in front of customers). I then told her the conversation was over between me and her and I asked Penny for her name, the associate number and information for management and customer service. Adele began screaming "Penny, Penny, don't you dare give her my name!" (This is how I got Penny's name.) I was then told by Penny herself that she could not give out names but she could provide me with the customer service number. As I was leaving, Adele began saying "Lady don't accuse me of calling your daughter fat when you called me skinny!". I never once called Adele skinny and I never told her I was upset because she called my daughter "fat". She obviously knew what she said towards my daughter was wrong and did not care. To top this off, before this whole scenario happened, when I first walked into the store, I had to wait over 5 minutes before I was acknowledged by anyone and as I waited, Penny was doing exercises in front of the store including squats and lunges and then proceeded to shake her butt in the mirror. This is beyond unprofessional. I will NEVER be shopping in your store again. SHAME ON YOU! What pathetic staff this store has in such a high end establishment. I've read multiple negative reviews under this store and I am glad to add another one, considering my terrible experience in your store tonight, I will be contacting higher customer service about this issue. If you're smart, shop at Coach. Please don't go here.

My wife brought a purse for a swap because zipper was dicey. The manager argued for an exchange even though tags and receipt were provided. Customer service is brutal considering my wife is a repeat customer. This was not even a refund request, it was a swap for a bag that had a functional zip. MK have a one year warranty to add to issue.

I wasn’t going to write anything about this store since the issue had nothing to do with me but I am so bothered by what happened, I feel other people should be aware of the situation that took place in your store yesterday. I was in your store yesterday, it was around 5:30 ish. Me and my husband were shopping in the store when I overheard one of the employees making rude comments to a customer. These comments consisted of the employee body shaming ( I am assuming, the woman’s daughter). It took absolutely everything for me not to say anything. The comments that were made by the employee were beyond rude and unprofessional. To top this off, the employee started screaming at the mother (I’m assuming) about her never calling her daughter “fat”. Maybe she did not use the word “fat” but I did hear her tell the customer that the young girl was “Way too big” for the jacket. The mother, visibly upset, left the store after the employee started raising her voice at both the mother and daughter when all they asked for was her name. This is beyond unprofessional, in my opinion. Things did not stop there. After the mother and daughter left the store, the employee and store manager (I’m assuming) began talking quite badly about the two ladies who left. Words consisting of extremely vulgar language. This was enough for me and my husband to leave the store and I will not be coming back. I am very disappointed with the customer service in this store. The employee who made the rude comment was so angry and agitated at being confronted by the lady when she had asked for her name that it was almost as if the employee(s) forgot that there were other customers in the store. Will not be shopping here again.

I recently had to go into a Michael’s Kors outlet at 8555 Campeau Drive, K2T 1B7,Ottawa location to return a bag that I purchased for my friend as it was too big and I was treated very rudely by the employees there. I felt like I was being targeted due to my race and even though I was able to do the refund I was made to feel embarrassed and uncomfortable while shopping there. I would not want anyone to be targeted due to race but it seems like a common occurrence at this location from the reviews I have read. It is unfortunate that a staff of predominantly white employees has this sort of behavior toward BIPOC clientele. This is a huge issue and it does not seem that anything has been done to rectify this occurrence and that the staff has not been educated on how to treat all clientele fairly despite their colour/race/ethnicity. I will make sure to spread the word to my friends and family of the behavior of the staff at this location and to avoid shopping there. Sincerely an overly upset and unappreciated customer.

Noticed a lot of the negative reviews coming from people of color, which is quite alarming, and may be the reason why I went through a negative experience as well. I purchased a bag one week before black friday, thinking I may be too busy to shop on black friday. Turned out that friday was not very busy, and I was able to leave work in time to go back to the store. I waited in line outside for 10 minutes (in sub-zero temps), and when I got in, I checked the new price for the bag that I had bought a week prior. There was an additional 15% off on the bag, so I asked a nearby store associate if I can price adjust. She explained they cannot price adjust for me, but assured I can return the bag and re-purchase it. So I went back to my car to get the bag, and stood in line again (for 10min) to get into the store. I stood in another long line in the store to get to the cash register for a price adjustment. As I approached the cashier, I explained that I had discussed price adjustment with another store associate, and that I was assured that I can return and re-purchase. She sternly explained that they do not do price adjustments, even though I just explained to her that their own staff assured that I can return and re-purchase instead. I was obviously upset at this point, as I was given conflicting information, and my time was wasted as a result. To add to injury, the cashier condescendingly says "The extra discount is only 15%", insinuating that I am being cheap for trying to price adjust. I do not understand why she would say this as I was being polite during this whole exchange, and the reason I was asking for this is because one of their own store associates said that I can. So I just asked for a return and full refund, at which point they just agreed to the return and re-purchase. If you do not want to price-adjust for a customer, please train all of your staff to say as such, instead of giving customers false hope. Also, please train your associates to refrain from making insulting comments like "the extra discount is only 15%". If it was ONLY 15%, then why bother putting up a discount at all? Such an infuriating thing to say to a customer. Never going back again.

I am giving it a 3* rating because they recently sent out saving coupons and right during the validity of those coupons they closed the store due to renovations. These type of things are planned months in advance. It is not possible that they sent the coupons but then all of a sudden started renovating store. I saw several customers coming to the doors of this store and being disappointed. As far as their products are concerned, they are great but we are talking about one particular store here and rating the store ( not the products).

Bad customer service. Poor people skills by the front end hostess. People working there are very mean . They don’t care about warranty.After 3 months of wait for my bag to be fixed.I got my bag today from the store in very bad shape and they fix it in very cheap way makes it look worse than it was before. I’m actually so upset because this not the right way to treat your customer as a famous brand . Its very bad experience and u guys didn’t even take an action to fix this problem . Any way I’m going to publish my experience with u in everywhere in social media because I don’t want to many people to get trapped like me .

Very poor customer service, staff and even store manager was so rude, they were racist to us, I visited with my friend to look for purse for his wife! Prefer to never visit this location !!

The ladies at the cashiers are always mean. ZERO customer service. Felt extreme racism as well. DO NOT GO THERE IF YOU’RE NOT WHITE.

Extremely poor and ZERO customer service. Had similar experience as some of reviewers. Walked in the empty store still staff didn’t greet or helped me to find what I’m looking for. Felt bit of racism. NEVER GOING BACK AGAIN AND I WILL MAKE SURE MY FAMILY AND FRIENDS DO NOT GO THERE EITHER.

Their staff is very rude. Saying this specifically because of that short Indian girl inside.

Nice place to shop for MK products.

Always a pleasure to deal with the staff here.

Good store and good merchandise, but extremely snooty sales associates. They belittle customers, often not bothering to hide it. Happened quiet a few times, there is no one at the checkout counter and if you walk towards where the associates are standing (in a group) they would just walk away with one of them begrudgingly going towards the checkout counter. If it wasn't for the selection of handbags, probably would not be shopping there.

Extremely racist and unprofessional. Word of advice: Do not go there if you're not white. They really think they're high-end/elite over there.

Great staff! Karen helped me grab best fragrance and newest MK watch for my partner. Definitely deserves a raise!

Jodie provided excellent customer service. Very friendly and go above and beyond to find me what best for me. She needs to promoted here if manager read this comment 😊

Jodie at Micheal Kors Tanger outlet provided exceptional customer support today. I would like to take the time to express my appreciation to her friendly and professional service. She is very pleasant and highly committed to ensure customer satisfaction. You put a smile on my face every time I walk into the store and see you there!

Rude and racist salespeople. Why should we support these businesses who don’t even take time to properly train their staff?

While my spouse was shopping the staff here really answered all my goofy questions with the best sense of humor, hope your arthritis improves!

Happy birthday to me lol

High quality goods, nice selection and the girls working there are super helpful! Surprise your woman with a shopping bag full of Micheal Kors items its gonna be a good night for you 😉

Fabulous my favorite person for wallets and purses. They always have sales

They got pretty good selections for women, as a man, not a MK fan for made in China plastic items

Horrible experience this afternoon! We were blocked from entering the store. Instructed to scan a code, answer all the questions re: Covid. We said forget it as we walked away, another customer walked in - no problem, no blocking entrance or scanning code. We had masks on!

As Always Overpriced but try to tell that to a wife!

Great experience. We enjoyed it.

Worst store and staff ever. I went in yesterday at 7 and they were closed. It said online that they were open until 9. The door had no details or any information about the time change. When I called the store, automated messaged also mentioned they were open until 9. When I tried to speak to an agent at store, it went to voicemail which said they close at 7. So I went back today 6:30 and the doors were locked. Employees inside were busy gossiping. I had to knock on the door to get their attention. The lady comes up to me and tells me that they closed at 6 even though online page, website and phone system said they close at 9 and the voicemail said they were open until 7. I drove there twice and ended up wasting all my time. Worst experience ever. I think the store is trying to go broke and shut down in style!

This is my birthday's gift, high quality and beautiful