I understand living in Quebec the language is predominantly french. However I pay my Provincial taxes to Quebec as a resident, and would expect that individuals treat all with respect as providing necessary services. Being in the Medical field, you think you would have someone answering your phone that could cater to individuals in BOTH OFFICIAL languages, that was friendly, and not some rude person that makes you feel that your annoying them when all you seek, is to see a Dr. I am very tired of the "older" generation thinking that Quebec sits on a higher throne than the rest of Canada and if you don't speak french you wont get service. You're in a professional industry and think you should be acting as such. You should be ashamed of your receptionist Nov 15th 1:15pm.

I travelled 40 minutes on public transit to get here. Why? Because this clinic advertises itself as a walk in clinic. When I showed up, I was told that I needed to call the night before in order to have an appointment. That's not what a walk in clinic is! If I can't 'walk in', it's not a walk in clinic. False advertising!

To be fair, because it's a Clinic exclusive for Emergencies, I can comprehend protocol of ignoring other issues without service of any kind, but as many have claimed, the Doctor is arguably incompetent for definitely being dismissive and useless to consult for being ultimately uninformative. To my fault, I wasn't aware while expecting in hope that I could get a quick general health check-up with answers to my concerns of; (anemia, inflammed liver, and a reducible inguinal hernia) which he 'only' confirmed as being present which I didn't need because I diagnosed myself 7 months ago. He assumed I came for a reference for surgery of which I didn't ask for. Basically, my visit was unfortunately meaningless since he only referenced me to a family doctor (Like most, I'm on a waiting list), and to wait for the answers I want from my online doctor of which is somewhat all I can do I guess because I have to wait anyway for a new blood test and what she has to say about my radiology that had "no issues". ... Again, this might be somewhat unfair criticism but he was totally unresourceful. I'll have to consult a normal clinic. Too bad bonjour-sante recommended me this one.

Back then before I gave up on this clinic for its poor and sometimes rude customer service, this was the only one available. For hours you waited for a md to see you. It looked as if the system was failing on all of us there. Still looks like nothing much changed for good. Maybe for worse.

Tried to book an appointment by phone. No luck.Was impossible to speak to an actual person. Astonishingly bad service - clumsy to navigate and very frustrating. Hard to believe this amateurish level of healthcare exists in Canada. Ontario’s OHIP feels like a professional, first-world public healthcare system by comparison.

I went to the clinic on June 9th, stood outside from 6:45 am to 8:15 only to be told that the doctor wasn't available until Wednesday. No sign on the door to indicate the doctor wasn't available. Worst place ever! Apple Tree Clinic so much better! I guess you get what you pay for.

The doctor wasn’t listening at all , he just assumed and he start talking without give me the chance to explain my symptoms. The customer service is very poor and people in this clinic are very rude .

Lots of bad reviews because it's fairly difficult to get an appointment. You have to call at 9:30pm the night before to get one and it took me a few days to get in. But the real issue is just that Gatineau doesn't have enough walk-in clinics to service their population unfortunately. My experience was good. Front desk was friendly. Really fast for a walk-in, due to the appointments. Doctor was friendly, and the meeting was very quick because I only needed a prescription refill. I'll return for this type of issue in the future. For urgent care, I'd suggest going to Appletree in Ottawa.

I've tried 3 days in a row to get an appointment at 9:30 pm. Never any availability even though I'm there on the dot. Last time I visited this location, the Dr visibly didn't care about my health and barely checked anything. Checked my throat from 3 feet away (this was before covid). I was suppose to have a follow-up ultrasound to try to find the problem but never heard back from the hospital. I called the hospital and they told me that my Dr put it in as low priority and the waiting period was LITERALLY 2 YEARS. I'm in chronic, almost unmanageable pain, and that was his help. I can't believe how awful this place is. It needs to be shut down. This isn't medical practice.