Spacious clean room, However, the reason for the two stars is the manager in duty whom happened to be the only person available upon our arrival at 3:10pm was RUDE. He ironically stated that the room is not ready, but it will be ready once we get our luggages from the car. Few minutes later when we get back to him, he said that his colleague will be assisting with the check-in and I have to repeat my information as he failed to write it down in the first place. Unfortunately, this was my biggest first disappointment to one of the Marriott hotels chains and being a GOLD ELITE member I would be expecting some sort of loyalty appreciation or at least a minimum respect. However, the other staff was very helpful and kind of ashamed from what happened and she apologised several times although it was not her mistake. Recommending the regional Marriott management to enforce customer relations courses to all staff levels.

Quiet hotel room. Great stay. Terrific breakfast with lots of options. Friendly and helpful staff. The entrance is to the left of a construction area, which is easy to mistakenly enter. Not far from Ghent sight-seeing, which has convenient Interparking locations.

Intended to book but when I heard deplorable level of courtesy and the unprofessionalism displayed by the manager in duty towards some customers, I could not help but leave the premises. There is no way I paying a considerable amount for such experience. Remind this employee that customer satisfaction shall have been a priority. Also when there is other customers in line, the importance of privacy needs to be respected and valued. I won't be booking there anytime soon!

Rooms is very comfortable. The tv can be turn to bed side or sitting area side and has google chromecast to cast from your phone. Breakfast is great , so many options. I forgot the name of the lady who helped me check in and check out. She is very nice ( she been to NYC) . And the gentleman in the morning and has been chat with him via apps , he is also very nice and I believe is name is Alexander or Frankie. Sorry, I forgot because we stayed 13 nights in 10 hotels. And a young guy at the breakfast area was very nice. So conclusion every one so nice. Perfect stays. Beds very comfortable and has kitchen area.

+ The rooms are AMAZING. Felt luxurious. Slept pretty good. + Reception was okay, seemed a bit cold. - Breakfast was kinda bad for the price. Fruit tasted off, no table service. Seriously? - Parking is really expensive for being outside the city centre. - We count get the Chromecast to work.

During the booking via the Marriot’s website I requested a high floor room, extra pillows and towels and got none of them. Initially we’ve been put in a a group floor room which has a parking spots directly at its windows. And when I say directly I mean directly adjacent to the windows. This is ridiculous. How can you even propose such rooms?! I took the “Transportation” package which was supposed to include bus tickets and parking. They didn’t know (sic!) such rate exists and tried to charge me 19€ for the parking when I was checking out (there was nobody at the front desk and I had to wait). Also had to inquire for the bus tickets. Again it’s ridiculous. The breakfast is very very poor. It was included in my rate, but honestly it’s not worth more than 3€. Coffee is absolutely disgusting. There is not bathrobe or slippers in the room and as it turns out they’re not available at all. Pillows are uncomfortable and since they don’t care about providing what you request you just have to stick with what you get. Only decent part is the gym which is small but quite well equipped. If you plan to stay there, don’t. Go to Van der Valk or any other hotel in the area. You may as well stay at Ibis or Ibis Budget - at least you won’t be disappointed by the lack of quality.

Very nice and modern room decoration. Clean. Nice and welcoming hotel people.

The friendliest, warm and most helpful of staff in our 17 day tour through Paris, Reims, Strasbourg and Ghent. Kevin and Jazlyn were amazing and really have made our trip here memorable and have been so helpful. The location is not too far away from center of town and rooms are spacious for European standards which is helpful when you have 2 teens in tow. Would stay here again.

We have stayed at a lot of Residence Inn’s across North America! This is by far the best service we have seen! Staff right from the Front desk to Food and Beverage are absolutely exceptional! The services are up to the mark! Good job Residence Inn Ghent!! We appreciate your hospitality!

Have stayed at this hotel a couple of times. The room is equipped like a studio apartment with a kitchen equipped with utensils, fridge and oven. Supermarket is within walking distance. Room & bathroom is clean. Restaurant recently established downstairs and menu is decent. Service was friendly and efficient. Food was hot and tasty.

Close to the highway and the Stadium, but not to the city. So good for a business trip where you come with a car. Parking available. If you come for vacation I would recommend a hotel in the center.

This was the first time in ghent for me and my husband and we had a lovely stay! The hotel was really modern but not very close to the center .. the staff is very friendly and helpful exceptionally giudita ( I hope I got it right ) who helped us with nice recommendations about the city. We felt very secure even if it was our first time in this country. We will visit again!!

After a long day it's good to check in relax and enjoy , our room is clean and comfortable the staff are friendly and helpful so it's all you need recommended

What a fantastic place to stay, the staff are fabulous, they are friendly, knowledgeable and will do what they can to accommodate all your needs. The rooms have everything you could need and are spacious, and the beds are super comfy. The breakfast is great and plentiful. The only downside is if you want to eat out at the weekend, you need to drive.

Our group loved the Residence Inn! It’s slightly outside the main city, but the service and amenities were fantastic. Very clean and comfortable rooms, great breakfast. Highly recommend.

Good & comfortable stay. The best thing is having a fully equipped Kitchen👌👌👏👍

Stayed in many hotels including Marriott. This is one of the best! Very clean and new feeling. Would book here in a heartbeat.

EXCELLENT HOTEL ROOM AND MOST FRIENDLY STAFF. The rooms are very spacy and modern, very well equipped. very silent hotel and super good bed. Nice gym. very friendly staff. excellent place to stay and visit ghent without being in the busy center.

Really comfortable stay, double beds in the larger rooms were great. Decent breakfast included. Hallway lighting was quite trippy, staff at reception were great.

A great hotel. Loved the room and the shower. Good service. A bit far from the center however only a bus away. I did not like that they charged for the parking in front of the hotel - should be free of charge.

My husband and I spent two nights here on a trip to Belgium and were SO impressed. The room was spotless and the bed was very comfortable. The breakfast was also incredible. But what really stood out to us was the front desk personnel and manager. My husband has problems walking and they even wanted to help us unload the car! They all went out of their way to tell us where to park and what to see in Ghent and Bruges. The manager was delightful too. We travel a lot and our experience at this hotel was one of the best we have ever had!

Good front desk staff, poor management, contaminated tap water problem I had mixed feelings regarding the 3-night stay at this hotel. The good: front desk staffs were all friendly and helpful. The hotel itself was new and well equipped and very spacious given the European standard. The bad: the Marriott elite status was not well honored/respected. The management does not show respect/hospitality up to the Marriott standard. Details: 1) As a Marriott titanium member, I requested a possible upgrade in advance to a one-bedroom suite if available. Upon check-in on a Saturday, I was informed that the hotel was fully booked and no suite was available. I completely understood for a Saturday night and requested that they keep an eye for me for the possible upgrade due to preferred privacy reason in the next two nights. No one contacted me since then even though the hotel was half empty the next day and that the suite was shown available online. Not even the high floor preference was accommodated, either, as the room given was on the first floor. 2) On the third day of the stay, we found that the tap water was contaminated: we tasted a little bit unusually salty in the boiled water and didn’t pay much attention and later realized that the tap water was really salty, like seawater. We didn’t have a clue what we had been drinking as the contaminated tap water was clearly not drinkable. We reported this issue to the front desk girl. Being initially skeptical on this, she came to the room to taste the tap water herself verifying this a serious problem. She then took immediate actions accommodating our request of moving to a new room and offering free bottled water. All these immediate actions were much appreciated (I am sorry for not remembering the staff ‘s name. She did an excellent job making a decision fast and taking problem-resolving actions). Upon the communication on moving to another room, we were aware that the original room upgrade request was received but the manager held the decision of approval although there were suites available. We did not move to a suite after all because the girl explained that the suites are located on the same water circuit that might be affected by the contaminated water as well. During check out, the front desk staff, Jazlyn Ching, asked my feedback on the stay. I mentioned the two feedbacks above and she apologized for the inconvenience, particularly for the contaminated tap water, although no cause had been identified. When I asked for any form of possible compensation for this unusual inconvenience, Jazlyn mentioned that she had to check in with her manager. Until then I realized that the manager was just sitting in the office right next to the front desk. When Jazlyn came out of the office, she offered 1,000 Marriott Bonvoy points per her Manager’s approval. From the beginning of the contaminated tap water incident to the end of check out, the manager never showed in person or even made a call to properly apologize/explain/compensate for this unusual tap water problem (which I never experienced in a Marriott hotel). I am sorry that Jazlyn had to be the messenger in between. This was really unexpected from a Marriott property and I would consider it a total failure in hospitality from the management perspective. If I was not mistaken, the manager did walk out of the office chatting with some other clients to show the hospitality during the breakfast time. I am not in a position to draw any conclusion but my personal impression: the manager’s hospitality was either non-existing or highly selective. I provide 2 stars to recognize the front desk staffs. As a long time loyal Marriott elite member, I am very disappointed to say that it was one of the worst Marriott experiences I ever had. I would not recommend this hotel, particularly not to loyal Marriott elite members.

Great hotel with great staff. Special thanks yo Rodolfo and Niki for making out stay really memorable. The Residence Inn by MarriotGhent is great if you want the option of making your own meals although they do provide a really good and complimentary buffet breakfast. The hotel is really clean, bus 8 takes you to Ghent city centre in 13mins and there's a big supermarket 5mins walk from the hotel. First time in Ghent, loved the location and would definitely recommend.

Clean and very comfortable. Loved everything except for the paid parking. But overall, really great stay. The breakfast was nice too.

This is by far the best pet friendly hotel I've been at on our trip through Europe. At arrival, we were greeted by a very nice lady who checked us in and gone through all the usual stuff. The room was very spacious and was nicely presented. The kitchenette had all the utensils, coffee making stuff and cutlery/crockery we needed but didn't use. The room A/C was spot on and everything was very clean. The parking was in front of the hotel and was convenient. We were with a dog so there was an extra room charge that went with it but it was worth it, there was water and treats at reception and everyone loved having him around. It was a fabulous start, hope other hotels in the next legs of our trip can follow it on our long trip.

I was really surprised with the hotel I wasn't expect so good quality of hotel rooms which was very big with lot of open space. Everything very clean. Receptionists very helpful and kind. I'm recommending this hotel to everyone!

Super convenient location if you are passing through Ghent, easy to get to the city centre and near a beautiful park for a walk/run. Brand New hotel with very well appointed apartment -style rooms with kitchen area. Spotlessly clean too!

Friendly and helpfull staff. We had a good stay here.

Very clean, nice and modern hotel. And dog-friendly which is also a plus.

My hotel ratings: Bed comfort: ⭐️⭐️⭐️⭐️⭐️/5 Cleanliness: ⭐️⭐️⭐️⭐️⭐️ /5 Service: ⭐️⭐️⭐️⭐️⭐️/5 Luxury: ⭐️⭐️⭐️⭐️(⭐️)/5 WiFi: ⭐️⭐️⭐️⭐️⭐️/5 Affordable: ⭐️⭐️⭐️⭐️⭐️/5 Overall: ⭐️⭐️⭐️⭐️⭐️/5 💰 Hotel rate: 102 €/night + 6 € city tax + 18 € parking Excellent service 🥰, clean room, modern interior, relaxing surroundings, superb internet 📶, beary comfortable bed 🛏👌, great kitchen area, boutique styled bathroom and gated parking 🅿️. What to say, it’s a reason Residence Inn is a favorite hotel chain of mine, they never disappoint 😊👍 Thank You for a wonderful stay 🙏🌟