This hospital has many veterans working there and good facilities. However, the staffs are less friendly and sometimes rude. There are some nice people too. The worst part is the efficiency is terrible and service is poor. The waiting time is unbearable and always been understaffed. The management is poor and lazy to do something about it.

I would say we were fortunate that we were treated nicely when we were here for my mom's after operation stay at Wad A. The security guard was very friendly and helpful despite the strict rules to enter the ward. One needs to do saliva test in front the guard. They even sell the test kit at the table counter. My son however was not allowed to enter as he was under age so he had to wait outside. The guard offered to look after him and we were so grateful for that hospitality.

It is a really horriable day for me. If i could give a 0 star definietly i will. My mom when to fisioterapi dept so she told me to took an appoinment w the doctor at the Ortopedik & tromologi dept. So i when, there and explained to the person he asked me to go A & E. But the card there is write clearly anything come back without anydelay. The malay guy in the counter there please open your bleady eyes and read thru that. Defienetely you will get back what you have done. You can talk to people in a nice way when u come to service line you should be nice to the patients if not resign ur job n go back to ur home. Don't ever treat people like this please have some humanity. Please take an action if possible. And change the attitude pelase. Pain is pain nothing wrong if you be HUMBLE to the patient. What type of government hospital u r running? You think all patient come here for time pass? We had a hard time n you are here to serve us thats the reason u are having the job here. If you can be this much route, please think your own self because we believe in KARMA u will get back what ever you have done.

actually I very happy when I starting follow up government clinic and general hospital. I found that many change on manner of stuff in government clinic and hospital. Talk and advice nicely. of cause will meet with emotional stuff. but just ignore it. Coz the look is definitely like that can't change. Time spend on government hospital will take longer queue no need to pay in high cost. what do u think? is equal right! So that's normal. every stuff also doing their job. they busy attend patient. Go thru every detail, proper checking. but If possible can increase the speed the process of cause it is better for us.

Parking spaces insufficient and the staffs are really rude. Had a terrible experience. Hope the management would retrain all the staffs on customer service. We could do better let’s be humane and not treat your patience with such rudeness.

I note the differing opinions about the GH. Let me share my personal experience. In the last ten years, I have frequented the Neurology n Cardiology departments of the hospital multiple times. Never once was I treated badly. The nurses do face a tough task handling the big number of patients. The doctors treating me try their professional best. I find the air conditioned waiting areas to be v tolerable. If I come across as sympathetic to the nurses n doctors, you better believe it. Look, it is easy to whine. Fact of the matter is they are providing free medical service. Given the severe economic downturn caused by the pandemic, more n more common folks will be reliant on government medical care. Consequently, long queues are understandable. Give government doctors and health workers a break, seriously. Waiting patiently is a feature of private hospitals in Penang too. I have waited for two hours to see a popular private practitioner before. It is what it is. If the waiting at government hospitals is unbearable, perhaps it's time to walk the talk by flexing your credit card. Note: Long wait at Eye, Urology, blood testing department n the pharmacy is a daily occurrence. Go in at 8 am n be prepared to hang around until 11-12 noon.

At times there are crowds. As new patients from outstation arrive for treatment too. Doctors are Good and efficient. They are Friendly too. Most patients are there on Appointments. My Respects to All Doctors and Staff at GH Penang. Shabaas.

Very bad service. Cruel staffs. Keeping the patients waiting from morning till night time without any update for the beds. No information at all about when the beds would be available but still threatened that if we leave the hospital to clean up the feaces in the wheelchair after whole day waiting, we will lose the bed if we are called. Will give negative 2 stars if possible!! Horrible experience and simply a humiliation to all Malaysians.

Most of the Indian lady securities there really rude, and no manners. During working hour they are listening to songs loudly. If you ask them direction they will respond with a immature manner. Really disappointed with them during the period my father was admitted there. They should be nicer to us and understand what type of feeling we are going through as that is a hospital not an amusement park to jolly around.

Oncology department. My mom just had her appointment today. And the staffs are clueless on what they doing. My mom supposed to be reviewing her memogram result with her doctor but the doctor don’t know she had her memogram that my mom had to ask the doctor on the result update. And all the staffs were all rushing in attending the patients because it’s almost 5pm. Until one of the nurses said out loud “tak payah balik la mcm ni patients ramai” so unethical and not professional at all. Pengarah GH Penang should do something. Kalau tak boleh bekerja dgn berhemah, buka klinik sendiri.. you are treating people that in need those people don’t want to be there either. Please be kind and respectful to your patient.

I hope there is some improvement can be done in the hospital. Have been ringing my phone to one of the department ard 10+mins twice but none anyone had pick up. And the staff in the first line is rude. Was trying to ask her something and quickly change the line away. Plz respect ur people if u seek for respect too. U r human and we also r human. What if someday if u or ur family being treated like this too? Think at another side of way to think not only for you. I understand u might be tired of ur working and we do also have studies and works too, everybody tired. Not like this treating people in a perfunctory way. Thank you.

The hospital in Pulau Pinang is a beacon of medical excellence, providing comprehensive healthcare services to the community. With its state-of-the-art facilities and a team of dedicated professionals, patients receive top-notch medical attention. Upon entering, one is greeted by the clean and well-maintained environment, which instills a sense of confidence in the hospital's ability to care for its patients. The administrative staff are courteous and efficient, ensuring that the process from registration to consultation is smooth and hassle-free. The medical team, comprising specialists in various fields, is known for their expertise and compassionate approach to treatment. They take the time to listen to patients, thoroughly explain conditions and procedures, and tailor treatments to individual needs, making the healthcare experience personalized and reassuring. The hospital is equipped with advanced technology, which aids in accurate diagnostics and effective treatments. The laboratories and operating theatres adhere to strict hygiene standards, minimizing the risk of infection and enhancing patient safety. Moreover, the hospital's wards are designed with patient comfort in mind, offering a calm and healing atmosphere. The rooms are spacious and provide privacy, allowing patients to recover in a stress-free environment. Beyond medical care, the hospital also offers support services such as counseling and rehabilitation, addressing the holistic needs of patients. The dedication to patient well-being is evident in every aspect of the hospital's operations, making it a trusted institution for healthcare in Pulau Pinang.

To the nuclear unit, thank you for the friendly treatment of the doctor and nurse in charge. Came 2 times, very good service. From beginning to end. The doctor answered all the questions from me and my husband. It is usually very difficult to ask the doctor about the procedure that will be done on us (why do it, for what, why do you feel this way etc.) *not in this nuclear unit. The patience of the doctor and their explanation to some extent removed the patient's anger. We also understand that many patients cause doctors to not answer all their questions. But if we don't ask the doctor, who else should we ask so that we don't get wrong information. Thank you nuclear unit.

The doctor for surgical is good, and can encourage the patients, however for the nurse need to improve the services.

If i can give 0 star then i will. I'm very disappointed with GH. My wife was detained in the ward on February 9, 2020 at 6am because of the ruptured water. Then on February 10, 2020 at about 6am she was admitted into the delivery room. At 6.30am I went to the delivery room for about an hour with no news. Then I decided to take a break in Surau. Until 10am there was still no news about my wife. So at 12 noon I decided to ask the guard in front of the delivery room. Then a Chinese doctor came out and announced that my wife's aperture had reached 8cm and in 2 hours everything would be settled. I came back at 1.30pm until 2pm still didn't come out. My wife came out at 2:30 pm. In very bad condition. Imagine being 8 hours in the delivery room and the doctor telling me that my wife's wound was severe. I was very curious when see at the sheet detailed about my son was delivered at 12:23 noon. But i just imagined everything would be fine later. Then after a few days I noticed my wife still couldn't sit comfortably. At first I was probably expecting maybe because this is first time . But after 10 days it was still the same and she keep complained that her wound was very painful. The clinic at my hometown still says the wound is still ok. On day 11, a chinese doctor at the clinic said the wound was not well-stitched and that the cut was not like it had been. But my son is only 3kg why the cut is so long. Then I decided to go to the Mahsuri Clinic in Jitra. After consulting with a specialist Rohana's doctor she said the wound was congenital and therefore the swelling was indeed good but it would take a long time to recover and not be pretty. She suggested opening the stitches and sewing them back. Hey GH staff do you think my wife is a doll? Doesn't it hurt? She needs to make a secondary stitch. ****. I will make a complaint to you for negligence and for lack of consideration. Yes I forgot another GH staff case where they failed to tell me or my wife that we should take our child to a ward the next day to get a BCG injection because the letter had been provided. What a great worker this government is. I didn't said it to all staff. I mean some of the workers who are acting up and down. Just imagine you in my wife place. So I would recommend to friends and relatives out there if you have more money so just go to a private clinic or hospital. In my opinion a percentage of this kind incidents are very low i think. I am so sorry for my beloved wife for having to suffer twice. I hope you can consider it to improve all your staff. I understand that cost is very cheap. For me up the price to 100 or 200 would not be a problem for parents to pay. We just want the best for our family. For my wife. I can see she had suffer a lot.

Poor Management, Poor Respond, Fake statement which does not represent data from ministry. I have been here for quarantine due to coming back from high risk country-Saudi. No doctor come and meet us F2F and its only deal by phone. Some errogant nurses which incharge woman quarantine center on 3jan giving warning and use inappropriate words to the us. Have yet to receive respond from PRO. Dato Dr. Teoh will need to really check what is going on with HPP staff.

Department O&G WORSE Chinese Female doctor that i met. She not qualified to be a doctor. Rude with Bad Attitude and WORSE treatments ever that I received from her. She mad at me for no reason while i in pains. Purposely forgot about my request. Furthermore not asking for my consent to allow male doctor in the same room. I will not forgive and resent her for my whole life. Wish You Bad Luck. Shame on you.

My mother and mother in law has been using penang gh services for years since they are both retirees. With the limitation of funds and staffing, we cant help but understand some of the shortcomings in a govt run hospitals in Msia. Most of which is still under acceptable professional medical standards. However, i have to write this review to make known the awful, entitled and couldn't be bothered attitudes of the nurses in their Pain Clinic, Bangunan Acc. I had three unpleasant experiences with their nurses, especially when it comes to their procedures. They dont seem to know their own procedures, one staff says one thing and another says a different thing. Not only that, the way the nurse spoke was very rude, entitled as though this is what it is, just take it or leave it. I even overheard the nurse ridiculing me to another when she puts me on hold. Incredibly unprofessional, grossly untrained and most of all without any compassion or empathy towards their patients and clients. I have been to various clinics in this gh, none of the staff or nurses behaved as bad as the pain clinic nurses. They are the worst!!

My brother's wife went to have a baby. Come back to your own bed? The nurse doesn't know where to put the child's things. Children are also afraid of cold. Why the hospital does not have such a responsible nurse. This position is where a child is born. There are many people Complain nurse...pls follow this proble?

Today, Sunday, 6/3/22, My son suddenly tell me that his ear suddenly can't hear clearly, then i sent him to GHPP. LUCKLY a Dr. AHMAD IDZRI BIN AHMAD REDZA immediately comes from the office to see him and settle my son's problem . Thank you Doctor AHMAD IDZRI BIN AHMAD REDZA for giving medical help immediately. I very appreciate your help.

Pros: Very Good Services. Experience Doctors and Staffs Cons: Very Limited Parking Spaces for Visitor.

The service here needs improving, hospital check-ups are not cheap so bad service do not help especially in our case. There will always be good doctors and nurses in a hospital so it is not fair for them when the actions of a few tarnish the hospital name. We made an appointment with a nurse to have an electrocardiogram (ECG) checking. The nurse gave us a date (Tuesday) but our family told us that the ECG test can only be done on Wednesday. In order to be sure, we called the hospital and spoke to the same nurse regarding the ECG testing day and she told us that the ECG test for the hospital has been changed from Wednesday to Tuesday so there should be no problem. However, when we got there on the day of the test, we were told by the same nurse that the ECG test can only be done on Wednesday. It should come as no surprise that everyone was very angry upon hearing that. We had taken a take a day-off from work to go to the hospital which is pretty much a waste of our time. Please get a knowledgeable nurse to sit at the front desk for appointment handling. We were very close to scolding that nurse in front of the public which would have been an embarrassing sight.

The doctors explains well and they have good surgeon. Nurses are very friendly and helpful. Service is very good. But the securities are very rude. I was standing aside and noticing a group of securities. They was talking very rude to people, even to elderly people. They should know the way of approaching and explain to people. Talking within themselves so loud and playing music so loud. All young girls and boys, literally they are unfit. Security department is most important job no matter where isit, don't choose unfit people for this kind of job. Thank you.

My friend from Kedah need to operate at GH but what made me really sad is it already 1 month he’s there and they didn’t even do any operation for his chest..1 month oh god pleasee consider this

Staff of gh...great dedicated and humble...grand teamwork... Congrats to uro team... professional.

First time consultation for my dad here,overall we had waited from 6.45am and manage to get appointment by 9.30am,overall their service was average not so bad, the nurses and doctors do handle the patients with care, thank you front lines🙂

[Berlaku Pada 24/8/2022, TIME BETWEEN 12-1 PM] Air ketumban pecah depan mata guard then guard celaka tu ignore and yelling at the patient.The security guards were very rude and rough towards the patients and visitors. If I can give 0 star then I will. I'm very disappointed with GH. The guard was not friendly at all, she yelling at the patient and the service were very poor .

Called up twice at GH Penang on 29 Nov 2023, front desk staff answered call with sleepy voice. Maybe call at 4.50am. Never mind and it is not a big deal. Kindly please do every single day about ethics to staff nurse at GHP (emergency dept - green zone). Please talk nicely and professional. Do not be too sarcastic. Without mentioned that a lot of patient there I also knew the facts. Thanks to MO who talked nicely via phone regarding procedure that she was done to the patient. Thumbs up eventhough i forgot to ask her name.

Good doctor and the nurse is also very good. The only cons is the parking place. Ofcourse you might need to wait longer a bit but it is free medical , can't expect too much private staff. They have to take care slot more people .

When I was sick with high fever for a week doc say my blood is fine. Doctor was rude and dismissed me. Went to Gleaneagles found out its denggi. Admitted in Gleneagles. A few years after that I had stomach ache, doc say stool test clear. It continued for 2 months. Keep getting ubat gastric. Went to Lam Wah Ee, check stool test got salmonella.Admiited and treated in Lam Wah Ee

Very rude nurse

(Translated by Google) Very bad! And doctors and nurses super rude And the doctor said serious bodily discomfort did not give proper checks even said patient noisy! For patients that do not respect the patient's statement still did not believe the side most of the day laughing and so on and so do not know in what has been called the patient and so do not ignore the pain and discomfort the patient hands of a needle inserted in the beginning has been to tell the doctor a little uncomfortable but not choose to replace or remove just call patient endurance hand has begun to paralysis and medics say did not give appropriate assistance just said a moment when the whole arm was numb palm sore and we have to be replaced! Very bad government health (Original) 非常的糟糕！而且医生和护士超级没礼貌 和医生说身体严重不舒服 没给予适当的检查甚至还说病人吵！对病人一点都不尊重 不相信病人陈述 还在一旁嬉笑 等了大半天也不知道在等什么 就一直叫病人等 却不理会病人疼痛不适 手上插的针管 一开始已经告诉医生有点不舒服 却不选择更换或拆除 只是叫病人忍耐 手已经开始麻痹 和医护人员说 也没给予适当帮助 只说等一下 当整个手臂已经麻木 手掌发疼了 才来更换！非常糟糕的政府医疗

(Translated by Google) Can you improve the seat of the oku parking space? Doesn't the oku seat need some space for the patient to get on and off the bus easily? Originally, the wide seats had to squeeze two cars. It was hard to help the patients. The guards were the same. People had to park at the oku seat and they had to park to the side. It was not possible to open the door next to it. Shouldn't oku have benefits? How can there be such a treatment. . (Original) 能不能改善一下oku停车位的位子啊，oku位子不是需要些空间让病人方便上下车的吗？ 本来宽阔的位子都必须硬挤两辆车，要扶病人都辛苦，guard也是的，让人家停在oku位子也要人家停到边边，旁边要开门都不能，oku不是应该有福利的吗？怎么就有这样的对待。。

Room 6 at GH Eye clinic extremely slow. I was given 672 at 10am (appointment time given 3 mths ago.). Was asked to come back at 2pm, now 3.30pm only 646. Others said must wait time 6pm+. Doctors slow bec they can get overtime pay? Health Minister Dr Dzulkifli, pl do something.

Call some times to the ward C10 and asked about my father's condition and staff nurse many times just reply don't know And when i give this feed back to Dr he just stop me by using '' Do you still want to continue this conversation? '' Really bad athics as a profession Disappointed with this kind of attitude

From the time I arrived, the lobby staff was polite showing directions, the registration was also polite in her work, another hospital staff accidently bump my legs with his trolley and ask if I am ok + where I was heading. Kudos to all polite staff.

Overall bad service.fasting or not their performance is still worst than a tortoise. Especially the nurses. They are like clerks/robots - they just follow the doctors order or wait till order given. No action taken. Dunt have own common sense or use their nurse knowledge to apply. Tertiary hospital but totally useless. Dunt know what KKM is doing

Very bad service ever! My father was sent to this hospital in seberang jaya hospital because ct suspected lung cancer or tb was going to the hospital for a puncture examination. Asked my father to go to the hospital on Wednesday and said he had to be examined the next day. Yesterday, the test report said that lung cancer and tb are negative! In the middle of the night said to draw blood to operate what is the reason to operate?! Why do you keep drawing blood?! The attending doctor doesn't explain. I don't know if it's an intern to explain! Until now still don’t know what’s going on!Said there might be a tumor next to the ribs, but still need to make sure!Excuse me, is this how your government hospital works? Keep procrastinating! Please be sure to see my message and give me an explanation!

I am writing to express my deepest gratitude and appreciation for the exceptional care and expertise you demonstrated during my recent eye surgery to address the retinal detachment in my right eye. I am truly grateful for your skillful hands and unwavering commitment to ensuring my well-being throughout the entire process. From the very first consultation, you exuded professionalism and instilled confidence in me. Your ability to explain the intricate details of the surgery in a manner that was both comprehensive and accessible was truly remarkable. I entered the procedure room feeling well-informed and reassured, thanks to your patience and willingness to answer all of my questions. The surgical procedure itself was conducted with the utmost precision and efficiency. Your expertise shone through as you skillfully repaired my retinal detachment, leaving no room for doubt that I was in the hands of a highly skilled surgeon. Your attention to detail and meticulous approach were evident, and I am grateful for the successful outcome of the surgery. Moreover, throughout the entire process, you demonstrated genuine care and concern for my well-being. Your compassionate bedside manner and your ability to put me at ease made a significant difference in my overall experience. Your willingness to listen and address my concerns, no matter how trivial, made me feel valued as a patient. I must also acknowledge the remarkable teamwork and collaboration between you and your fellow doctors. The seamless coordination and communication between all involved in my care were evident, and I am grateful for the collective efforts that contributed to my successful recovery. Today, as I reflect upon my journey from the initial diagnosis to the present day, I cannot emphasize enough the positive impact you have had on my life. Thanks to your exceptional surgical skills and unwavering dedication to your profession, my vision has been restored, and I am on my way to a full recovery. The gift you have given me, the ability to see clearly once again, is immeasurable, and I am forever grateful. In conclusion, I would like to extend my sincerest thanks to you, Dr. Ang Ee Ling, for your outstanding care, professionalism, and expertise. Your dedication to your craft and commitment to patient well-being is truly commendable. I will always be grateful for the excellent treatment I received under your care, and I have no hesitation in recommending your services to others in need of similar medical attention. Wishing you continued success and fulfillment in your medical career. With heartfelt appreciation,

The emergency staff was quick to respond. The payment counter staff and registration was ok. However, having to communicate with a different doctor on each day of my visit at different times at the ICU was a little disconcerting. Most doctors were polite and professional like Dr Chua, Dr Desiree, Dr Yip and Dr Mimi. But Dr Gyiatri was rude and arrogant. Even the nurses were more friendly than her. The pharmacy downstairs looked rather chaotic and there was a long queue of people waiting to get their meds. I felt sorry for them.

My dad was sent to ICU due to heart attack and doctors in GH managed to save his life.

Super professional doctor! Especially an Indian male doctor in 003! A fish bone was stuck in my throat. I was able to get rid of it in the hospital in about an hour. The Indian male doctor even helped me take it out in less than a minute. Every doctor and nurse was friendly and professional. thank you so muchhh💗!

Called up to ask about blood donation there. They even personnally message sharing location of the building to go to

Its really bad

Friendly admins, nurses and good doctors! I'm so amazed how soft spoken, experienced and and most of all how professional they have been throughout my 3 days stay! Keep it up Malaysians

The rash decision by the incompetent Penang GH pengarah DR Teo who has closed the OPD department in Hospital Pulau Pinang and converted it to a covid ward has made it extremely difficult for patients to continue treatment. There are many abandoned buildings in Penang Hospital which can be used as a covid ward instead such as the abandoned maternity ward. I don't understand why the Incompetent director has to sacrifice the outpatients department. Here are some photos of the OPD department that has been converted to a covid ward. As you can see, there is no social distancing. Staff are expected to have their showers in the toilet. All the medical equipements are old and outdated as the hospital director has placed all the new donated equipments in their first class wards and brought old malfunctioning equipments to the OPD ward We are all extremely disappointed with the Penang GH pengarah's decision. The doctors have to shower in the dirty toilets. The management has attached a miserable shower to the faucet and expect doctors to take their bath next to the toilet bowl

Just wanted to thank the doctor who attended to our request kindly and patiently on 11-Sept-2021 at about 17:30-17:50 in the evening, despite the stress he's going through to care for the patients - we missed the chance to get his name, so just wanted to drop a thank you note here in hopes that he and all the other kind hearted medical personnel will be able to see that their work is much appreciated.

Poor communication between Clinic and hospital side, clinic ask to go hospital and hospital ask to go clinic... Clinic arrange to admit at Sunday, when we arrived hospital say need to do swab test, and swab test need to be done at clinic side. But clinic only operate at Office hours which is Monday to Friday only...communication？？？？？

Penang GH blood bank accused a healthy person for banning to contribute blood donation forever with no proven. Volunteers ask for body check up to prove what is the reason for banning but the person in charge refused. That's the reason why GH penang always received bad bloods or not enough bloods because they are not professional in this. The doctor just judge the book by its cover. Work with own emotions. The banned is forever with no proof, such a ridiculous acts.

Went there to donate blood. The staff is helpful. They tried few times since i have low Hb until got the requirement. The doctor suggested me to eat first since i have low bp. The pantry have biscuits, bread and few drinks for you to topup your energy before and after donate the blood. The nurse also friendly and it doesn’t hurt at all! Goooo guys donate your blood now!

Called ghost n talked to her staff( light green uniform). Name no need to mention in public.... Talked around 5min, then I ask wanna talked to the Dr. (I know Dr bside him) don't ask how I know... I'll explain if anybody from GH called. He just hanged the phone n b4 hang he scolded me n then tell nobody to answer when phone rings... I called around 30 times n nobody answer. I Hv proof. Is this how gh staff trained. Pls call me n I will gladly tear that guy face.... He is Indian guy. I'm not racist. I'm Indian also

To Dr Fadli (Endoscopist) at ACC of PG As a recent patient of yours, I would like to express my profound thanks and gratitude to be privilege under this care of yours and your team of medical doctors. Full of humility, care and most of all your great concern for elderly patients like me. You are full of concern and dedication and gave me the opportunity to be treated and recovered from my health problems. At ward C5 team of doctors and nurses were also very caring and gave exemplary services in spite of being greatly under staff. Thank you Dr Fadli, a good leader has a good team. May Allah shower His blessings on you and to all doctors & staffs of ward C5. Thank you very much. Patient name : Mrs Atikah Yeoh

My worst experience ever, 1 or 2 people services are ok.. but I won’t say all.. so rude some nurses in maternity wad, stupid rules saying throwing milk bottles if a mom in stress n can’t produce milk wat can she do.. she oso trying her best 2 give d goods for her newborn but such a stupid rules given.. more then that gh is general hospital for all of us, but they act macam la rumah dia.. my worst experience in delivery for my 1st child.. I have waited after my normal delivery for changing pads and going toilet but this service people didn’t come after I approached so many times, but says dun walk call us for the 1st time if u wana go toilet. Before u make such rules, train ur workers and change a comfortable rules for people like us.. sum r not normal.. please la.. I won’t ever go back 2 the hospital ever again.. if there’s 0 start sure I’ll give it..

Government hospitals are actually very well-equipped, but there are a lot of patients, so you have to be patient and wait~ Come on

Good service from nurse and doctor, less than RM 100 for my hernia operation fee and 3 night wad stay

My father was admitted to the hospital on 13/8 and stayed in the 6-person air-conditioned ward for 29 days. My father was incompatible with and rejected the uric acid medicine, which led to Steven Johnson. The nurse and head nurse in the ward were very good and did not require family members to stay and take care of him. Yes, there are many specialists and they are kind. Every time I talk to my dad, they listen patiently and slowly. They are also very caring. Every time he comes to check my dad, he holds his hand and reassures me that everything will be fine. He will be fine soon. He recovered and was discharged from hospital to recuperate😍🫰👍 Having said that, parking is indeed very rare. It takes many rounds to get a park. I hope it can be improved. The government please pay more attention🤣😂

Jinshan LOHKIMSUN Jinshan people are in the hearts of Jinshan people

The LADY MEDICAL OFFICER had bad attitude

Slow Service 1 patient takes a long time to get treatment.

The helmets worn by motorcycle riders will also be stolen.

Very rude nurse in the delivery room, they scolding all the patients when all of the mother suffering during delivery,even we are very painful,we have to keep quite..Maybe this is the reason they don't allow husband to enter delivery room...

Never answer any calls.

Hope they provide more plug point for people who is here for long Continue with the great job, appreciate it

Every month follow up.

(Translated by Google) thanksgiving… (Original) 感恩…

(Translated by Google) In Penang, this Government Hospital is the best from the best Penang Have. From Head to MA and Nurse, all served well. Convenience and improvement always happen, yes there are many, but what is wrong with being patient to both enjoy a non-burdensome treatment. The best Penang hospital. (Original) In Penang, this Government Hospital is the best from the best Penang Have. Daripada Head kepada MA dan Nurse, semuanya berkhidmat dengan baik. Kemudahan dan penambahbaikkan sentiasa berlaku, ya memang ramai, tapi apa salahnya bersabar untuk sama sama menikmati rawatan yg tidak membebankan. Hospita penang terbaik.

In the morning it's a bit long queue. Service as normal. Car park is limited.

(Translated by Google) A bad place once in a while ... 😁 (Original) Tempat keje sekali sekala...😁

(Translated by Google) The Gumen downstairs in Block C is really bad. The doctors are not allowed to go to see the doctor, depending on the race. It’s okay for a Malay family to go in with 3-4 people. Indians and Chinese people just want to go in to see their family members. , The corridor is full of Indians and Chinese staying outside and not getting in (Original) Block C楼下顾门真的很糟糕，看病时间不给进去看病，看种族，马来人一家人3-4人一起进去没问题，印度和华人单单一个人想进去看家人就说不给进去，走廊全是印度人和华人待在外面没得进

(Translated by Google) Clean, the medical staff and the staff are very responsible and caring (Original) 干净，医护与工作人员们非常的有责任与爱心(脑神经专科医术非常的捧)

No camera allow inside.

(Translated by Google) Difficult parking !! from xdak covid19 until there is covid19 hard enough to get parking (Original) Susah parking!!dari xdak covid19 smpailah ada covid19 cukup payah nak dptkan parking

Ok

For blood test at hospital pp

(Translated by Google) King's 29th Jun. 2020 has an appointment at GH Penang Ongology. Thanks again to all GH Penang staff especially the Department of Ophthalmology for the dedication and commitment of the staff in caring for the patients. Congratulations on having a great staff. Special thanks to Mrs. Rozita and all the nurses, very polite and soft spoken. Very helpful and dedicated staffs. Thank you for all your excellent services. May Allah bless and bless all. (Original) Hari ni 29hb Jun. 2020 ada temujanji di Ongkologi GH Penang. Sekali lagi setinggi-tinggi ucapan terima kasih kpd seluruh kakitangan GH Penang khususnya Jabatan Ongkologi kerana dedikasi dan komitment petugas dlm melayani pesakit. Tahniah kerana ada kakitangan yg hebat. Specials thanks to Pn Rozita and all the nurses, very polite and soft spoken. Very helpful and dedicated staffs. Thank you for all your excellent services. Semoga Allah merahmati dan memberkati semua.

(Translated by Google) Poor nursing care ...... (Original) Nursing care busuk......

(Translated by Google) New visit time (Original) Waktu melawat baru

(Translated by Google) Very bad hospital, everything is bad. (Original) 非常糟糕的医院，样样都差。

Terrible hospital!A formal complaint will be written!

(Translated by Google) service at the worst eye clinic !! registration is slow! come 8 o'clock, register 3 o'clock if you have to pay, rate and call name org (Original) service kat klinik mata paling terok !! pendaftaran lambat ! datang pukul 8, register pukul 3 👎👎👎 bila nak kena bayar, laju ja panggil nama org 👎👎💩💩💩

parking limited

(Translated by Google) Not bad (Original) 不错

Excellence Working Staff,They Only Focused On Patient's Health WithOut Delays,I Respect Them All Staff,No Time For Playing(Not Like Hospital Sultan Abdul Halim)AlWays Delaying Patient's Health...

1. The access between Clinics is very near. On the same building. 2. There are a multi storey parking lot. But you need to walk a bit. (Good exercise) 3. The cleanliness of surrounding is well maintained.

The parking is full! (but which hospital is not right) The buildings is near from each other. Staffs are okay

I brought my mom go eye clinic today. Second visit during this COVID pandemic. Good control of crowd.. Friendly staff.. Not sure his position, a slight hokkien speaker Malay in Room 14..Really patient and kind.. impressive.. Thanks

Kebanyakan staff tak memberi layanan yang baik ya. Ini di EMERGENCY DEPARTMENT. Its your responsibility, its your choice to work at hospital so do the best lah. Why need to show your attitude infront of the patients.. tak senyum satu hal. Then tak boleh nak tolong patients bangun sekalipun? Why ya. You make them become worse. Please change your attitude. And be PROFESSIONAL

Once had a fever and flu, walked in for consultation and was given all I needed to treat it. Only cost RM1 for the whole thing.

Dear Doctor Chung (lady doc from covid -19), I want to say thank you to you for helping me and my daughter (Fuzianna) without conditions, showing us so much of care and concern ,you are a doctor who is simply extraordinary ! Thank you Doctor !

Neuro Dept need to buck up! Doesn't even deserve one star. They just don't respect patients's time. Got an appointment for eeg test for my mum, on the very same day received call from neuro department that appt date was postponed to a later date. After the test, another appointment was given to see doctor to review the result. On the appointment date, waited for more than an hour, and was told that the appointment is postponed to 3 months later. WHAT'S THE PROBLEM? I hope the pengarah hospital would look into the department 's administrative system.

Great wan DR Wong and DR Ken Seng👍👍Friendly and good service💪🏻💪🏻 Keep it up, not really remember their name, but they take a good care for my dad. Thanks

Terrible service. Highly disappointed. Need to wait for almost 2 hours to see the doctor for check up when the doctors are just sitting in consultation room. We have work to do and the way doctor work is very poor. No patient is being seen for the last 45mins. And the doctors are seen to be working on something else. GH DIRECTOR please take note. Cc:rheumatology clinic 27th December 2021

Parking is a huge problem here . Got multi-storey covered parking space but it's a one building in itself. Not connected directly to the hospital. Have to walk out a bit to the blocks/lobby. Doesnt even have a covered walking alley from the parking space to the hospital itself. Have to come super earlyyy for parking. Oncology department is a sad looking shed like building. There's no designated waiting areas/seats for patients. Patients were scattered around waiting outside. Some were sitting at the curb to be called inside. It's a disheartening view bcs theseeeee are cancer patientssss T_T. I can't imagine if it's raining.... hmmm

Orthopedic clinic never answer the call, i have been call many times, many days, they never answer my call, i just want to change my brother appointment date, and we are not local penang citizen, do we need to travel there just to change appointment date, please.......pickup the phone, what a terrible service

I appreciate GH , because most of the medical are free . Paediatric department they are the most kind doctors ever! While ENT ear department the Indian security guard name Hafiz. He has the worst attitude. Sooooo RUDE! He scolded me loudly just because he wanna show his bossy attitude! He is sooooooo unreasonable ☹️ I could not stand his attitude he thought I'm just nice to bully so I ask him back, why must you talk so rude? Do you even have a heart of love? 🥺 Then we both argue a little. Guess this old man feel ashamed and dare not even answer my Q. We had a hard time and you are here to serve us thats the reason you are having the job here OR you are here trying to show OFF YOUR BOSSY ATTITUDE ?! Show some humanity! Not happy with your job? RESIGN AND GO HOME! At the end, the doctor at ENT they are really nice and understanding. They are very polite and helpful. Oh well, maybe that guard is just not educated. Won't blame this old man 🙄 hopefully he met a gangster and talk like the way he does, let's see what happen ! Pleaseeee... be kind to people. Where is the love ?

Free or u are paying a very cheap price of ur health. Of course crowded

A place where cleanliness should be of utmost importance and yet the man made pond fronting the Pharmacy dept (008) contains water that is stagnant and appears to be a mosquito breeding ground. Someone has not been doing his / her job!

We are very grateful with all the workers we met today in the hospital. They helped us very quickly and they were very kind and helpful. Special thank you for Dr. SASI Kumar, that explained us everything very clear.

On 23/7/23 and 24/7/23 emergecy blok A car park there security attitude very bad, when we found no parking and turn back to blok A there parking asking security can parking the area of around there, but he say cannot, we see the dog's eye' security on-the-spot open the area let other people parking, such a dog eye security looks at some people show he powerful bad attitude and the security guard is very dog's eye attitude

Hmmm..I'm a patient who lived in ward for a long period (more than 1 month) , so I think I can voice out for both the patients and healthcare worker part. 1. I read through the comments, mostly given less than 3 stars bcoz of altitude problem/ unprofessional / wait for long time in pain. 2. From the patients side, I'll say the truth of most of the comments are true. Because I really saw how some staff treat the patients in rude, eg: critic the patients when they are disable,ignore their call of help, some kind of bully. 3.From the healthcare worker side, I tried to put in their shoes. I really saw HO(houseman), who are very scare of their boss (MO/Specialist) while duty,I believe that this must be cause by there are bully exist among their workplace. Beside, I saw there are some of the patients, also very rude to them. I also saw one real case who scold the staff nurse very loud in ward before leave.These might be the reasons of why they are lack of regard/cold to patients, bcoz they don't have place to make complaint to for the patients who bully them. And someone say, they are in service line.. others I dunno, but for me, their jobs is treat you healthy, not to serve like babysitter/ maid to you. If you don't appreciate nvm, but dont bully the workers without any reason. 4.For the long hours wait issues, I believe that this is not the problem only occur in Malaysia.If you hv read international news, you will notice that even Singapore also have to wait min 3 hours for small cases. Here to educate : In hospital, will have green,yellow,red zone. Green is safe zone, means you still can walk/move/in consious. Red is in harm/ coma, which needs immediately support/treatment. So, there are many thousands of people per day approach to the hospital, in the end, you will still receive the treatment, and dont worry they wont treat you till die, bcoz if they do so, their license will be gantung, then just to be patient and wait. 5. For staff don't care patients issue, this I stand neutral. I do believe that many people do not know in GH, you have to take care yourself/ you must have a family members who can take care of you for basic stuff if you are disable, bcos there dont have enough staff. For example, if you can't eat, can't brush ur teeth, how you expect the nurse sit down beside you and just take care of you one person? Do you know some patients if you want them to finish the food..especially elderly/ OKU/Child, it must take very long time. And there are only min4 max 5 staff nurse to handle over 40 patients. If it's really busy I can understand, but I will also saw there have nurse, sitting in their room while duty, patients ask for help bcoz of pain but get scolded... In the end, I hope KKM(Kementerian Kesihatan) can more educate public about the procedure / basic cooperation needed from patients family, how to relief of pain/ basic understanding of some medical terms/ treatments. Many citizens are lack of medical education. Secondly, I do hope healthcare staff, actually you can change some tone/ words of your speak, I know you doesn't meant that, but if you saw a normal OKU nearby roadside, will you eye-rolling to them/ talk bad words to them? I do believe you won't and nature of human-being are kind. And also, if workers really feel uncomfortable/ bully by people/ feel not worth doing your job bcoz of underpaid, pls voice out.Nowadays hv social media, you can stand out for your ownself. Lastly,I do hope patients/ consumers, pls stand into others shoes, their workers are help you, they have to face thousands of people per day, millions of people in their life, between these people do anyone really appreciate them from the bottom of heart? If you received help from other people, you definitely will at least say thank you to them, but I saw many people after cured/ recover n discharged from wad, no much people say thank you to those who save your life.. Actually hospital is also a workplace, there are many back side that I can't finished write in this note,overall, hope we can understand each others.

Hope the state and federal government can look into the upgrading the ward facilities, I believe we as taxpayers should deserve a better registration and queuing system and medical service. The building is total old and run down. Lift is under maintenance and old. Ward fans is not working. But the doctor and some nurse are caring and very professional. Perhaps with a better ward, will be a perfect condition for all people.

WORST security guard at Wad C8. Let others with same skin color go in and stay 24 hrs inside even their patient is not OKU and can even move by themselves..can take bath and walk to toilet while i cant go in even my husband is OKU and cant do anything without help. Nurses also not approachable, rough, frown face and rude. ( not all but mostly) patient keep calling but pretend never heard, black face when the patient ask for help to clean the a** after pooping to change diaper. Let the patient wait until many many many hours only do. Worst!

WAD A2 HEMATOLOGY This ward has total 28 beds. There are 5 zones which can stay 4-6 patients per zone. DR Chew is the core person of this ward and all guardian are required to wait outside when everytime he visits the ward. Weekday 2 visit round by him (AM & PM) while weekend only 1 visit (AM). Based on my mom, she never talk to him during the consultation time. His team consists of 4-5 medical staff as his assistants and one staff takes in charge of one zone. Hence , this is the summary of the floor map and their team member. The only thing need to bring up is lack of patient care. I ever saw once there's no medical staff (doctor and nurse) on call and sitting at the counter during midnight. It make me wonder do they really left patient to take their own risk if emergency. Compliments to all UOM training students and going to be the formal nurse. They are dedicated to attend the patient very well. To be honest, they are the only sunshine in this ward.

On 26th Sep 23, my brother sent my mother to emergency department at 9.40am because she has severe chest pain. Fortunately, my mother managed to get immediate oral medication for her cardiac problem. After that, she had to wait until 6.00pm with no doctor come to check her because she had been put at the corner in the emergency room. The complain was why after left my mother at the corner and nobody tell the cardiac doctor when he come to check the condition of my mother. When I start questioning, the staff there ask me to wait outside

Came at 9am.....untill the time of writing still here in the eye clinic it's 2pm....we r senior citizens n no one bothers about informing us on what's going on.... we suffer from all sorts of ailments n it's really time consuming at least should have the curtesy to inform us to h go for our lunch or break.... that would have made up our day.... Here no one ever bothers

The appointment waits too long from morning to evening.. I hope the hospital system can be improved.