1/5 Craig D. 10 months ago on Google
This
practice
is
an
absolute
disgrace.
Some
of
the
Dr's
are
rude,
unhelpful,
and
frankly,
negligent
(in
my
opinion,
of
course).
In
addition,
this
practice
is
run
to
an
appealing
standard.
My
family
and
I
(including
two
children,
one
under
3,
and
the
other
currently
7
months)
have
been
badly
let
down
by
the
practice,
concerns
which
I
have
now
tried
to
raise
for
the
past
6
weeks
with
the
practice
manager,
David
Johnstone,
and
his
assistant,
Lynsey
McDonald.
These
concerns
have
been
raised
respectfully,
and
I
have
asked
several
times
to
just
speak
about
these
issues
with
the
practice
management
team,
but
these
2
individuals
appear
to
think
it's
acceptable
to
just
hide
away
in
a
back
office,
and
allow
their
direct,
less
senior
staff
to
deal
with
the
matter
of
myself
as
a
disgruntled
patient.
It's
a
disgrace
and
a
fundamental
failure
in
leadership.
This
practice
is
being
run
less
efficiently
that
a
raffle,
it's
difficult
to
get
access
to
a
GP
at
times,
as
they
now
close
their
Gorbals
surgery
at
1pm
every
day,
and
there's
questionable
personal
hygiene
from
at
least
1
of
the
GP's,
who
when
I
recently
attended
invited
me
into
a
surgery
room
that
was
disgustingly
smelling
of
pungent
of
body
odour.
The
practice
is
poorly
run,
and
frankly,
is
failing,
miserably
in
their
duty
of
care
for
their
patients.
I
have
raised
multiple
complaints
lately,
via
email
as
the
practice
management
team
continue
to
hide
in
their
bunker,
and
each
of
the
"formal
responses"
the
practice
management
team
have
provided
could
pass
as
having
been
written
by
my
under
3yo
daughter,
and
were
inclusive
of
multiple
pieces
of
misinformation
or
factually
incorrect
details.
When
I
raised
the
anomalies
I
have
since
been
ignored.
These
complaints
included
a
response
from
one
of
the
GP
Partners,
which
was
equally
unhelpful
and
biased.
Please
avoid
this
practice,
they
are
incompetent,
dangerous,
dismissive,
and
the
management
are
treating
their
front
line
reception
staff
as
pawns,
taking
zero
accountability
or
responsibility.
It's
no
wonder
they
are
struggling
to
retain
staff.
UPDATE:
The
Ker
Practice
subsequently
have
removed
me
from
their
practice,
due
to,
and
I
quote,
"excessive
contacts
with
the
practice".
In
doing
so,
the
letter
dme
without
telling
me
what
date
my
care
with
them
would
end,
and
by
telling
me
to
contact
NHS
Practitioner
services
if
I
have
queries,
and
providing
a
number
which
took
me
to
tesco
bank.
Incredibly,
another
error...
This
is
actually
a
near
miss
data
breach.
In
addition,
they
then
sent
an
email
intended
for
me
to
the
wrong
person,
and
didn't
tell
me
until
I
questioned
them,
I
still,
after
5
weeks,
await
confirmation
on
what
personal
details
may
have
been
breached
dor
passed
to
a
stranger,
and
have
raised
a
complaint
with
the
information
governance
team
at
NHS
GGC.
This
practice
genuinely
don't
seem
to
are
about
their
reputation,
level
of
professionalism,
or
the
care
they
provide,
which
in
my
opinion
makes
them
incredible
difficult.
Finding
another
practice
was
interesting,
as
every
other
practice
I
contacted
in
the
local
area
was
well
aware
of
the
appealing
service
and
care
this
shambles
of
a
practice
are
offering.
If
you
have
issues
or
concerns
with
this
practice,
I
urge
you
to
raise
conplaitnd
formally,
if
if
unsatisfied
seek
further
guidance
from
NHS
GGC
and
report
your
concerns
to
the
public
service
ombudsman,
they
need
to
be
accountable
for
the
terrible
service
they
are
presiding
over.
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