Came in to get my marriage rings fixed with my mom. Owner was rude and didn't work with us at all. All we wanted was to get my ring and my husbands ring fixed because they had a big gap as if they were missing a stone. We saw the rings before we bought them and they weren't like that. We purchased them only because we needed them. The owner really asked me "are you guys happy now that you're married." in a sarcastic and mean way. He then proceeded to ask what we wanted to fix and we said "the gaps and if not we'd like our money back". He then told his worker Maria to refund us the money and then he told her to tell us he couldn't because it was under my husband name and that he had to be in the store with his ID. Started to talk to her in English as if I didn't understand. I have the whole conversation recorded for proof of how rude they were. When we bought the rings, they told us we could come back and get them fixed and then we went back and said they couldn’t help us. Are used to shop here a lot but honestly after this, I don’t think I’ll be going back anymore. You do not treat your customers this way. Very unprofessional. We asked him a question before leaving and all he did was laugh as if the question was a joke and said God bless you. Again rude.

Terrible service! If I could give zero stars I would that's how horrible our experience has been with them! The owner came out to "help us" after customer service couldn't but was so rude and sarcastic when "helping". Asking rude questions and such. Then would not issue a refund as my husband was not there. I will not be shopping here any longer!

Horrible service, if I could leave no stars as a review I would. Owner was really rude and laughed at any question we had. Ring was missing diamonds when he said he could fix it he then switched it and said he would not fix the ring.

Horrible customer service! Owner is so disrespectful and unprofessional.

Horrible service by owner, very unprofessional, very judgemental, if i could put 0 stars i would.

Man was helping me then went to grab his phone and started talking on that instead of me. I said I overpaid for a fact and he didn’t want to help anymore.

rude owner, very disrespectful to its customers

Rude service. Was there 6/22/23 and let me tell you. I paid for my merchandise, had questions for the lady there and man o man you'd swear I offended her. They don't care about service. Son bien falta de respeto alli.