First the location is great. It is located in Tianhe district which is the CBD area of Guangzhou. There are 2 malls located within walking distance - mall of the world and K11. There is a metro station located 10 minutes by foot. 15 minutes drive from Guangzhou East train station, 30 minutes drive from Guangzhou South train station, 35 minutes drive from the airport and some 35 minutes drive to Beijing Road (famous for it's pedestrian street) The placement of the reception is quite unique as it is located on the top floor while the rooms are all located underneath the reception (you need to take 2 separate elevators from lobby to reception then down to your room) Check in was fast and efficient. They will take photographs of you as you are being checked in (in line with the new government policy). The room itself is really spacious. The beds are comfortable. Bathroom is big with a nice bath-tub. However, the placement for the lighting switches are horrendous. There is also a lack of lighting inside the room. Charging ports are plenty (so you dont have to fight with your friends / family member) One thing that I notice is that while the staffs' ability to speak english has increased tremendeously, it is somewhat still fall behind the standard that should be implemented by a household name like Grand Hyatt.

very nice stay the all staff is really kind and helpful they always escort you to table or if you go somewhere if you need any help. the reception staff call Anna really friendly and kind provide amazing service during the stay. the room is comfortable and large with nice view over the city. housekeeping maid always smiles and saying hi when they see you in the hallway. overall nice stay will definitely come back.