1/5 K M. 1 year ago on Google
Upon
check
in
when
I
entered
my
room
I
was
surprised
to
see
I
was
given
a
twin
room,
despite
having
booked
a
king
room
and
no
prior
warning
or
explanation
given
by
the
reception.
When
I
complained
I
was
told
there
were
no
king
rooms
available
as
they
had
been
given
to
‘walk
in
guests’.
I
explained
how
this
made
no
sense
whatsoever
as
I
had
specifically
booked
a
king
room
two
months
in
advance
so
how
they
had
none
available
was
beyond
me.
I
waited
for
around
one
hour
after
which
the
manager
offered
me
a
duplex
room,
when
I
went
to
view
the
room
it
was
a
very
long
walk
which
due
to
health
reasons
would
be
an
issue
for
me
therefore
they
offered
me
one
closer.
The
next
morning
I
discovered
that
there
was
no
hot
water
in
the
shower
of
this
room
and
once
the
engineer
arrived
he
explained
it
was
a
big
job
and
that
I
would
need
to
change
rooms.
I
had
to
re-pack
all
my
bags
and
move
rooms
once
again.
I
was
told
the
duplex
rooms
were
an
‘upgrade’
but
please
avoid
these
at
all
costs
it’s
like
going
back
in
time
to
the
70s.
This
is
not
the
level
of
service
you
would
expect
from
a
supposedly
5*
hotel
and
I
think
the
hotel
should
reconsider
their
rating
so
that
customers
aren’t
deceived
into
thinking
they
will
receive
a
good
service.
The
hotel
also
has
issues
with
you
bringing
outside
food
in
and
therefore
are
forced
to
eat
the
awful
food
available
inside
the
hotel
restaurants,
all
of
which
are
badly
reviewed
on
Google.
The
hotel
also
created
a
scene
when
I
wanted
to
take
in
an
ornamental
chess
board
which
I
was
gifted
because
apparently
‘games
aren’t
allowed
in
the
hotel’.
I’m
not
sure
what
kind
of
hotel
this
is,
but
they
seem
to
have
many
peculiar
rules
that
I’ve
never
heard
of
in
any
other
hotel.
I
stayed
in
this
hotel
in
September
of
this
year
for
a
business
trip
with
colleagues
and
the
service
was
much
better,
however
after
this
I
will
be
telling
my
company
to
avoid
this
hotel
at
all
costs.
The
housekeeping
staff
and
guest
services
are
excellent,
but
everything
else
needs
major
improvement.