1/5 air n. 9 months ago on Google β’ 1 review
I
recently
visit
with
family
high
expectations,
but
unfortunately,
the
hospitality
fell
far
short
of
my
expectations.
I
was
disheartened
by
the
way
my
companions
and
I
were
treated
during
our
stay/dining
experience.
From
the
moment
we
arrived,
we
were
met
with
a
lack
of
warmth
and
friendliness
from
the
staff.
There
was
a
noticeable
absence
of
genuine
smiles
and
welcoming
gestures,
which
made
us
feel
unwelcome
right
from
the
start.
It
is
vital
for
hospitality
establishments
to
create
a
welcoming
atmosphere,
and
sadly,
this
was
severely
lacking.
Moreover,
the
staff
members
were
consistently
unhelpful
and
seemed
disinterested
in
addressing
our
concerns.
We
encountered
several
issues
during
our
stay,
ranging
from
requests
for
assistance
to
basic
inquiries,
but
each
time
we
approached
the
staff,
we
were
met
with
indifference
and
a
dismissive
attitude.
Their
lack
of
empathy
and
willingness
to
assist
left
us
feeling
unsupported
and
frustrated.
Additionally,
the
tone
of
communication
from
the
staff
was
unexpectedly
harsh.
Instead
of
providing
constructive
solutions
or
explanations,
they
responded
to
our
queries
and
concerns
with
impatience
and
rudeness.
It
is
important
for
any
customer-facing
business
to
prioritize
clear
and
respectful
communication,
and
unfortunately,
this
was
not
the
case
here.
Overall,
I
was
deeply
disappointed
with
the
level
of
hospitality
provided
by
[Hotel/Restaurant/Resort
Name].
Their
lack
of
warmth,
unhelpful
attitude,
and
harsh
communication
style
made
our
experience
far
from
enjoyable.
I
sincerely
hope
that
they
take
these
comments
as
constructive
feedback
and
work
towards
improving
their
customer
service
standards.
It
is
my
belief
that
every
guest
deserves
to
be
treated
with
kindness,
respect,
and
attentiveness.
Regrettably,
this
establishment
failed
to
meet
these
basic
expectations,
and
I
would
strongly
caution
potential
visitors
against
choosing]
until
they
have
made
significant
improvements
in
their
hospitality
approach.
Please
note
that
this
review
is
based
on
my
personal
experience
and
may
not
reflect
the
overall
quality
of
the
establishment.
2 people found this review helpful π