This place is a MUST STAY. Service is excellent, from the moment you arrive until the moment you leave you are very well taken care of. The included dinner and breakfast was pretty spectacular. Both meals were 8+ courses easy and it was nice to see and experience a traditional Japanese meal.

I have not actually stayed here so am giving a neutral review. I just wanted to note for any hapless visitors the baths are NOT open to the public anymore. So don't get your hopes up and make the hike, ha.

We order two rooms and paid for the money But when we get there they don’t let me check in they say we don’t check in at3 o’clock we already paid for it so we have to find othersplace live it’s terrible service

One of the best onsens I've ever visited. First class service and facilities. Unforgettable hot spring and dinner

Extremely friendly, professional and amazing cuisine. They were very welcoming and willing to speak and talk to us even though there was a language barrier. It was an amazing experience and I would definitely return if I visited Hakone again.

Great hotel, lovely staff, wonderful breakfast and dinner. Priveat onsen and public onsen was nice.

This is one of the best hotels to stay at in Hakone. We were this hotel for 1 night. We were taken very good care of from the time of check-in. The service provided is extraordinary. Included with the stay are a 12 course Kaiseki dinner and a deluxe breakfast. Not need to say that the hotspring is great. They also offer individual spa room for a fee if you want to avoid getting in the hotspring the with others. The only down sides are no spa option in the hotel room and no mount Fuji view from the hotel.

Very beautiful Ryokan, the service here is impeccable.

first class pampering, total relaxation

Onsen staff is very friendly. Room is big and very comfortable. Love the wood handcrafted small animals. Peaceful here