DO NOT STAY HERE. We came here with a group of about 25 people and 4 of our rooms had to be changed 3 times! On top of that, their approach to the situation was absolutely terrible. There was no hospitality whatsoever. One of our rooms had a bloodstain on the sheets and they told us it was probably just ketchup..ridiculous. There was also hair all over the washroom floors and used up toilet paper. The bathroom door wouldn’t close and the flush wouldn’t work. On top of that, when we were about to leave the hotel we noticed that our car’s side mirror had been literally poked and broken by someone. When we asked to see the security cameras, the general manager would not even get up out of her chair. She did nor care about helping anyone. All the operations manager could do was apologize and blame the hospitality staff even when it is their responsibility to make sure everything is in order. This should never have been an issue, especially after they have been running this place for years. We had the worst experience at this hotel and I wouldn’t recommend anyone to stay there. Save yourself, your well earned money and peace of mind - don’t book with them!

We stayed two nights this past week with our hockey team. I can understand that hockey teams can be hard to manage at times. However, they singled our group out of the start. Asked me to go check on the "nightmare" of kids I had left in my room for 5 minutes. So I did so willingly. All the kids were fine, and I even asked our neighbor, not part of our group, I may add, and they said they were great! After another complaint from the hotel staff all our parents stayed with our children on the first floor in the foyer. Out of nowhere, does the hotel staffer come and proceed to SCREAM at us all at the top of her lungs. I have never seen anything like it. Screaming we were the worst hockey team she'd ever seen, we were racist and much more.I went to speak to the staff in the morning who obviously took the account from her staff and stood up for her. There was a complaint from them that children from our party were making racist comments, so I asked them to see the video footage. They failed to show me the footage. For close to $400 for two nights, you can definitely find much nicer staff elsewhere. I would never stay there again. I will say, my room was good but the customer service is absolutely atrocious.

Average hotel. Good size room and clean. But service/staff not the best. Asked for an extra blanket for the night and they said they're out, provided sheets instead. Complained about a machine noise that went on and off, day and night, and no one cared to provide an answer or even come up to the room to see what it is or try to resolve it. Had to keep the AC fan on all night as white noise to be able to sleep. In reply to owner response: I was one of two. The reservation was under the other person's name.

I stayed at this hotel for about a week for a self-isolation in October, 2020. The rooms were very clean with comfortable beds. The staff were very accommodating and kind as well as friendly. Breakfast was also nice. Its location makes it easy to pop into Halifax, Dartmouth and Bedford.

Had the worst experience staying at this hotel on Friday Aug 18, 2023 in room 402 with my wife and 2 children under 7. Not only were the elevators broken, cops arresting people with escorts, hottub out of order and the place completely stinking of sewage in and out of the room, even the window was broken in our room also. They still charge just over $400 with tax for a room with 2 queen beds. I highly DO NOT suggest this hotel. If my kids weren't already exhausted from travel I would have packed up and went elsewhere.

Stayed 3 nights, check in first night at 5:00pm our room we ordered was still not ready so we were put into another room that had a broken bed and no towels, was put into another room where the toilet was stuck and kept running, the T.V. did not work and the window blind was broken. Complained to front desk, they could not fix it until the morning. I wired the toilet handle up so we could get some sleep. We stayed a total of 3 nights during which time they never made the bed or cleaned our room we even had to ask for clean towels daily. They allow patrons to smoke out the front of the hotel so every time you went out you got covered in cigarette smoke. In addition to their high rates they also charge Marketing Levy and Eco Fees, something they do not include on there quote. It would appear there is no maintenance and very poor housekeeping. If your staying in Halifax or area I would highly recommend you find an alternative accommodation....

Even an average hotel is worth staying when you experience good customer service… BIG FAIL! There was an issue with payment and which credit card it should go on so I called to clarify it making sure our older family members don’t get charged when it was already processed in my credit card. Guest attendant was sweet and asked me to call back to talk to the manager. The manager was unprofessional and demanding that I sort out the problem on my own and it was not their fault. Yes it was. They failed to follow the consent form and failed to ask for another credit card. I wasn’t looking to argue over $221 that went towards my family, just wanted to clarify the payments before they check out. The manager doesn’t have any customer service skills to apologize for the error and explain how to sort it out. This lady desperately needs some classroom time on how to provide good customer service skills and be a professional.

We had the absolute worst experience at this place. Our car window was poked and broken but they could not do anything. They did not check the cameras or offer any help whatsoever. There were blood stains on our sheets and hair all over the bathroom and we had to change our rooms 3 times. We went to the manager and she did not care at all. No matter how much we complained she could not do anything. She was so rude and did not help even 1%. Do not go to this place! I promise you will have a terrible experience and it will make your trip horrendous. Do yourself a favour and book somewhere else.

I recently stayed with my family at this hotel and it was terrible service. Rooms were not clean and one if the sheets had blood stain on it which is very unsafe. We had to change the room multiple times. The management was not helpful at all and very unapologetic. Moreover our car mirror was poked and broken. We asked to see security cameras for obvious reasons and the manager just denied saying she is really busy and just sat in front of us. Never ever coming here again and would tell my friends and family to not choose this one at any cost.

Holiday Inn is a great holiday inn. The rooms are typically clean and well-equipped, and the staff is generally friendly and accommodating. While it may not have all the luxurious features of higher-rated hotels, it offers a comfortable stay at a reasonable price. It's a reliable choice for travelers looking for a decent accommodation option.

The room was not very clean at all. There was debris in corners. It looked like it hadn’t been vacuumed in a long time. The toilet wasn’t very clean at all. The pool area has no slide. There was water everywhere. A lot of debris poolside and bugs everywhere(ants). The only 2 good things about this hotel: clean linens and good variety at breakfast. I will not return.

My husband and I had a wonderful getaway which we both needed very much. The staff was very accommodating. The complimentary breakfast is always very, very good. Lots of variety and tasty. My husband and our adult children had a blast on the waterslide at the Hotel's pool. I had so much fun just watching them.

DO NOT STAY HERE!!!!! The Room itself was fine. The hallways and common areas have no air conditioning. The elevators are out of service, as is the hot tub. The stairways smell of sewer. Garbage dumpsters outside full, miscellaneous other garbage gathered outside. For $300+/night.. ridiculous

Warning! Do not stay here. The hotel staff were great and dealt with our multiple room problems, broken window, no door lock, broken refrigerator the best they could.Pool was freezing, and no hot tub. We also had some cockroach bug that we would see in our entry way near the baseboards at night. We stayed in another room for the rest of our stay, 8 nights. Oddly, the windows in in both rooms were shifted the same in their frames, indicating some shift in the building? The eggs , sausage and beans were good for the first few days , but get tiring. Not enough variety. Staff were friendly and tried there best to help but the hotel feels very tired and needs a lot of attention. When you’re paying top dollar, you expect more.We picked this hotel for the Holiday Inn reputation.I know the recent floods had effected the basement of the hotel, but that’s a separate problem that had nothing to to do with our issues. One last issue was charging the full amount to our credit card 24 hours before our stay. I’ve never had this done at any other hotel.

Booked this hotel with expectations of an accessible room walk in shower for my 71 year old mobility handicapped mom. Arrived to a dated lobby that smelled like musty sewer and were told we had to walk up 2 flights of stairs. I booked this hotel a few weeks after the floods and at no point was notified the hotel had no working phone, elevator or air conditioning in the public parts of the hotel and hallways. The entire lower floor had been flooded and repairs were not yet done due to demand of services. When asked for a room without stairs and explained the only thing they could do was move to one flight of stairs with no walk in shower. Lilith at the front desk was very kind and did their best to help before their shift was done. We went to the room and inside the room it continued to smell and have poor air quality. The water in the public washroom on the main floor was yellow. We did not feel our health was safe in this hotel. Calling Ihg where we booked through resulted in nothing but then calling the hotel front desk. I walked down to the front desk and requested a refund for the second night as we require a working elevator and the air quality was bad (asthmatic). They refused citing a 48 hour prior cancellation policy. I had them call the hotel manager who refused the refund. IHG said they’d email the hotel senior manager. Next I turned to social media for avenues of recourse to get the nearly $400 for the one night refunded. In the morning I asked for the manager and repeated the request. The director of operations provided the refund without an issue. However we spent the evening booking another hotel and feeling uncomfortable and trapped in the room (due to stairs) with the unpleasant feeling of a hotel that refused to refund a guest who had a handicap card when they couldn’t provide an elevator. This Bedford NS holiday inn hotel is a privately owned franchise and I would never stay here again. We often stay at the Goffs (Enfield) holiday inn who are good. This time we moved to enfield Hilton and it was the way it should be. From now on Hilton is the brand we trust. Edit: To clarify for Carmella’s reply. The two men at the front desk both spoke to the manager on the phone while I stood there still on the call with IHG asking IHG to hold. They conveyed the answer from the manager was no refund. I also asked in the morning if the person agreeing to the refund was the same as the one they phoned the day before. I was told it was the general manager was who refused the refund on the call and I was speaking with the director of operations.

Exceptionally clean room. Very comfortable bed with lots of bedding and pillows. The staff are so kind, friendly, helpful and always busy! Must have really good management because the staff seem to really care about everything. From making the reservation to checking out, a really nice experience.

I booked this hotel as I have stayed in others in Ontario and was very satisfied with the service and quality of rooms. The location is conveniently located about 20 mins to downtown Halifax. There are several external dining options within. 5-10 min drive. The included complimentary breakfast is pretty good with a variety of basic options. Our room was spacious and bed was comfortable. There was however a strong odour coming off the carpet as you walk in the door. A similar odour of urine can be smelled in the hallway as well. The air conditioning in hallways, lobby and breakfast area was not working so it felt very warm there. After about a day we realized that this hotel houses displaced families or homeless people. In the late afternoon, evening and early morning we could hear children crying, making an excessive amount of noise. I also witnessed a child wandering in the hallway alone without supervision. It felt more like I was in an apartment building. I wouldn’t stay here again in the future.

Booked online (on their website) and was called at 730am the next day (day of check-in) and was told that there were no rooms available and that the website messed up. I called back and spoke with the manager who basically said that sucks, tough luck, sometimes this happens. When a stay is booked on their website, you expect that you will have a place to stay... now waiting 3-5 business days for return of the money I spent for a hotel room that wasn't available to begin with.

Specifically booked this hotel because the website led us to believe there was a lovely hot tub. When we got there, hot tub was out of order. If I had of known I would not have booked there. We wanted to relax in the hot tub while the kids went on the water slide for our March break getaway. Also time to upgrade TVs , there is no Netflix and only a handful of channels, nothing do kids to watch. Staff were fine, water slide was fine but limited access to towels. (It was booked under my friend Mindy Burrell’s name)

Extremely friendly staff, welcoming atmosphere! Location was ideal - theres lots in Bedford area but we were also a short drive to Halifax and Dartmouth. Room was spacious and very clean. Kid-friendly hotel- staff welcomed our hockey team of 10year olds. They loved the pool & slide. Will definitely return!

Always stay at IHG as it’s my hotel chain of choice for business trip. Forgot couple micro brewery beers in the fridge.. Enough to want them back. Realized it 30-45 min after checking out around 8h30-45 AM and called the front desk. They picked my name and room number in note saying that they would call me if they find them. Never heard of them..Obviously, someone found them and keep them as it’s so easy to just say they weren’t there. On my way back to New-Brunswick, I stopped by and still no sign of that as per front desk. Even if I stay 30+ nights per year at IHG, won’t stay at this location again as I don’t feel comfortable letting stuff in my room at this hotel anymore.

So, we have stayed here multiple times. At least five for a total of 10+ days, if not more. We have always enjoyed our stay. Breakfast is included, and mediocre at best. The eggs and sausages gets old quick but you can't beat the price. Over the years the hotel is starting to show its age. The staff has always been great and the hotel is dog friendly.

This is an old hotel despite being renovated in 2018. Walls are paper thin and there are large gaps between the doors and frame allowing tons of noise into your room. Windows are single paned, so if you’re facing parking lot you’ll hear every person out there. We stayed in a room at the end of the hallway and the stairs are directly against the bedroom wall. You can hear everyone who uses them. They also allow tractor trailers to park against the hotel at 5am and leave their engines running to wake anyone up with a room at that end of the hotel. Staff aren’t rude, but they have zero personality and definitely aren’t friendly. Breakfast staff stand in the pantry and stare at you like you’re an unwelcome guest. They don’t speak to you, just stare. The pool area is disgusting. The ceiling is covered in black mold and rust and the pool water is cloudy and green. The hot tub also doesn’t work, but they just post signs at reception so you don’t know that until it’s too late. I wouldn’t have booked had I known there was no hot tub. I see another review the owner stated the pool renovations would be complete in a few weeks, however this was months ago and there are no renovations happening. The only positive is the water slide. Room isn’t all that clean. Hair in the bathroom, sticky substance on the door handle to the bedroom, found Barbie shoes on the floor. Small, old tv’s with Eastlink cable. No ability to use streaming services. Wifi is extremely slow, unable to use streaming services on your devices as well. The price of this hotel is not worth what you get. You can pay less at an updated hotel where your kids can watch Netflix and be able to sleep peacefully.

We stayed here for more than a month on a corporate trip. It was a great experience. The staff was super friendly. Even the guests staying there were amazing. Special mention to Ameet at the front desk for being so proactive and courteous. Would definitely recommend this hotel. Thank you!

Minutes from the airport, friendly staff, clean, comfortable and perfect for some me time on my way home from visiting family. My suite was spacious with the room at the back with a separate door which provided extra peace and quiet. Breakfast was included and although not gourmet, it was pretty good. Pancakes made à la minute were delicious. I recommend this hotel!

Overall experience was fine except the breakfast. The breakfast staff is very rude not cooperative. I was just 1-2 minutes late when they closed the doors before the specified time. Even the food was still at table and was not taken over. Some people were still having their breakfast inside. They were yelling at me that it is closed. I even offered them to let me take a cup of juice to my room but they didn’t gave it to me. I spent to much money for 5 days stay. They could even deal this situation in a nice way but they didn’t want to.

Updating my experience. Our room is so unique and cool looking. I’m obsessed with the desk and the gorgeous makeup mirror in the bathroom. Can we talk about the awesome Dove products? I love them. I made it to breakfast on time and it didn’t disappoint. To the guy who delivered the plunger to our room this morning, thank you! LOL I am sorry if our first meeting yesterday at the breakfast bar wasn’t a good one, you made up for it with the prompt plunger delivery. We are friends now. I’ll be back. :)

My stay was excellent! The staff was so welcoming and accommodating. The room was clean, comfortable and a great size. My friend forgot her toothbrush and was able to go get one from the front desk within a matter of seconds. I highly recommend this hotel, I will for sure be returning to this spot any time I need a place to stay!

My husband And I did a little getaway and stayed at this hotel because the price was very attractive. Our experience matched our satisfaction of the good deal! Our room was exactly what we wanted. We had no complaints. We even needed couple of items and the front staff helped us with them. 5 star experience at a great price!