My experience with the people who work here are absolutely amazing. Professional,clean,friendly and if they see you enough they will make you laugh and joke around. They make you feel very comfortable and answer all questions and are so patient with me when I'm looking for jewelry for my husband or myself.they have awesome selection's very organized. I'm extremely pleased by their professionalism. My husband loves the wedding band the gentleman helped me pick out for him. It's like he knew and made sure it was of size. Thank you..

Not sure if this person was a manager or owner white male with a army style brush cut hair, with permanent snarl on his face. from all the years dealing with Jewellery stores this was far my worse experience, this man was so rude with extremely poor customer service that I have ever encountered, the only reason I gave 2 stars was the products weren't bad, Ii would never spend a dime at this establishment again and encourage others not to as well, people like this should not be dealing with the public, not sure if he was a racist or just a completely flawed human being so I'll give him the benefit of the doubt.

My husband purchased this guitar Christmas 2020. Due to covid have never been used by me! I finally got an appointment to take appointment to take my guitar lessons 2 weeks ago, to my dismay, The guitar is flawed, (Dangerously). This pawn shop is not going to do anything about this , not taking it back, not exchanging it. Their explanation is, it is an entry level guitar Tom and I must have stored it improperly! Please double check everything before you purchase from this pawn shop. This pawn shop didn't even offer an exchange, absolutely no sense of good service. I'm sure the owner will try to make it like it's my fault....he still has the money and I have a broken guitar!

Emailed the store asking if they had any turtle related jewelry as I find it rather hard to find. Received a response in less than 24 hours with a photo of 2 lovely gold turtles.I asked for help to find a nice gold chain to go with it and the staff put together a wonderful piece with the 2 turtles. I etransfered to cost and picked up my jewelry that day after work in less than 5 minutes and my girlfriend loves them ! Excellent service excellent people and the way they handled COVID precautions was superb .Professional,polite and 100% what I wanted ...bravo gentleman you are awesome!

This place is honestly horrible doesn’t even deserve a one star fright frankly who I dealt with was pretty rude as well. I called before hand asking if they take laptops explaining I had 2013 MacBook the person I spoke to on the phone was very nice said we take MacBook depend on the condition how much your asking for we can make that work I was only looking for 150-200 I bought it for 750 two years ago from a pawn shop so I wasn’t expecting much 150 the lowest When I get there the person I dealt with takes one look and goes yeah no I’ll give you 50 for it it’s 2013 that’s pretty old so I go that’s pretty low offer he goes well it is 2013. So let me get this straight I’m gonna sell it to you guys for 50 dollars for you guys to up the price for someone for what 200+ probably F that horrible place takes advantage of people from the looks of it. I’ll just stick to market place

I came in to purchase a thin chain to be able to wear some medallions I had received as gifts from my childhood. I must say this is a very nice establishment. Very clean and professional. I will say a little more expensive than other places but for good reason. The quality of previously enjoyed jewelry was very high quality as a matter of fact they had the best selection I have come across and all refurbished jewelry looked like new condition. I ended up purchasing a small 10k gold chain and haven't taken it off since. I plan to come back to this Pawnbroker in the near future for my next purchase as I am looking for a gold bracelet. Only wish the website was a little more user friendly to view product and order online but I can appreciate it would be difficult to post everything in store with the amount of product turnover in even a day.

Really disappointed with my experience with this local business today. A nice big shop with lots of items, at least one decent guy working there, and not too much else I can say about the place that would be very kind. Brought in two guitars (worth 1000 and 800 bucks used on Kijiji or Reverb), got offered $150 each when I was thinking a loan of 250 each wouldn’t be an issue. Apparently it was. Happy to take my business to Buy and Sell City, Burlington. Gave me what I asked, no issue, happy to pay them their 25%.

Other than the store being very well lit and slightly warm, this place had everything I needed in a jeweler and pawn shop. The staff were friendly and helpful. Awesome products at great prices.

Took my tennis bracelet and my engagement ring in for repair. One of the links had broken on the bracelet and a claw from my engagement set was missing. I was welcomed in and quoted a very reasonable price for both repairs. I left my items and received a call about 5hrs later that my items were complete. Over the moon with the care and service I received. Thank you for your quick and quality service!

First time shopper and had a great experience. The team member who took care of us was patient and knowledgeable and we left feeling very happy with our purchase!

I purchased jewelry on 3 separate occasions and had the best experience. I purchased 2 stunning rings that needed to be resized and a diamond pendant that needed a longer chain. The service and sizing of the rings was absolutely wonderful. I highly recommend GW Thompson and will be back in the near future!

Had brought my Ps4 and Xbox One games to the shop, they told me that they were worthless and that nobody buys these types of games anymore and offered 1$ each, took them to another pawn shop down the street and got 5$ each for them, would not recommend bringing games here❌

Have been doing business with these guys for years. Pawned rings today and actually adjusted evaluation to give me what I wanted.Have had nothing but good service from a few differant employees.Always found them to be very friendly and kowledgable. Thanks you

Bought a controller for my son's birthday. There was a problem with it and I was worried because I didn't have my receipt. They were able to pull my purchase up and replaced the controller no questions asked. Their shop is very nice and the had a good range of tools. Will shop there again

Yesterday was my first visit to Thompson Pawnbrokers. I have visited many pawn shops, both in Canada and the US. Thompson Pawnbrokers is by far the best of all that I have visited. If not for the sign outside, I would have thought I was in a store selling new goods. The jewelry cabinets and contents were pristine, as were the guitars adorning the back wall. If you are looking for jewelry, musical instruments or stereo equipment, you should visit this store before you purchase anywhere else. I believe you'll find the prices to be lower than expected, and the level of customer service exceptional. I returned to the store this morning to finalize my purchase and was greeted with the same professional, knowledgeable approach as yesterday. I believe I was working with Troy and my experience exceeded all expectations. Even if you are not looking to purchase anything, I urge you to visit the store just to browse. You may find a great deal and leave with a big smile. Again, my thanks to Troy and the team in the store. The product I purchased is very rare and the price was exceptional. I will definitely be a repeat customer.

I got my engagement ring sized here after getting a recommendation of their person who works on rings. First thing I asked was about warranty, “no warranty, no nothing, we know what we’re doing” I asked the guy his opinion on which size between 6.5-7 looks like it fits properly- he looked me in the face and didn’t say anything so I went with 6.5 which was too small, seems to be smaller than the sizer I tried on. The 1 in my 18k stamp is gone which don’t understand how only one number can be ruined this way, there’s scratches on the entirety of the band, it’s uneven in terms of a perfect circle as well as the band is very thinned out now for an already very thin ring. I googled my concerns and this is done when they take the cheap way out rather than add gold and solder it. I wasn’t explained anything about how this would be done so I had no clue they would be doing this that way or I would’ve went elsewhere. I called this morning and was told it wasn’t stretched it’s sized, and then was rudely told just bring it in we’ll look at it after I told him that is hard to believe because of what I’ve read and I’m just worried because it’s my first time sizing a ring. As if I would trust these people after they treat me and my ring with no respect. I do NOT recommend it here and they do not deserve any good reviews- shocked I seen some. Edit: Want to make it very clear I tried giving them the benefit of the doubt but there’s too much attitude and pride in these people for their shabby job. Not to mention this service costed $70 To your response: I don’t understand how you can be confused when I’ve clearly stated why I won’t come back to your business. I found somewhere reputable I will be getting your work fixed. And this isn’t a rant it’s a review of my experience, still the pride continues from these pieces of work.

I arrived at the store about 30 minutes before closing but wasn’t greeted warmly. The person who inspected my jewelry was pleasant, but the jeweler seemed cold and uninterested. I was only looking to trade, not pawn or sell, yet I was met with disappointment. It’s disheartening how the focus seems to have shifted from genuine customer care to greed.

Fantastic service and great selection of jewelry. Fast online responses as well

They are the best even though I lost my pledge slips they helped me anyway. If you want great jewelry or other things this is the place to go.

Solid service great prices on Jewllery never have any issues quality and price can't be beat.

Not recommended for heirloom pieces. I usually need to repair the claws in my ring every 5-8 years, depending on how frequently I'm wearing it. Unfortunately, the poor work here lasted only one year. Whats worse was when I did bring it in, there was no offer to fix it, was told I'd have to pay again and that "it's just old".

Purchased from GWT last week. The product was in absolute perfect condition and the team was swift to mail out my package. I received a tracking number from Canada Post and received everything in a couple of days. Amazing customer service, A+++.

Absolutely love their establishment and how they handle their business and approach customers. First place, I recommend to anyone.