I'm not going to bother with this place again. Went here. Sign on the door says by appointment only. Willing to make a one time exception if you didn't know about his policy. Called the number. Daniel was weird on the phone. Sounded like I was bothering him trying to buy a gift for my wife. Weird guy. Weird store. Good luck.

Save your valuable items and avoid this place: I visited Westdale Jewellers to replace my watch battery. The owner (Daniel) used a knife to try to open the back cover. He couldn't open it and got the shiny original cover badly scratched in over 8 places. When I was shocked for what he just did, he simply said he cannot go back in time. After a long debate in which he tried to devalue my watch, his solution was to keep the watch for a week so that he would take it to another guy to get it open and get the battery replaced, and he would then polish the cover for free. It's worth noting that if he polishes the cover, the engravings will become almost invisible. After a week, I came back to pick it up. It was only slightly polished (all scratches were still there), and cover had been opened and closed, but the battery was not changed! I asked for a new cover or a refund, and he had no clue who to contact for the spare parts. I ended up getting a $50 refund. I eventually got the battery replaced in Toronto at a professional place with special tools for watches, for $5 (half of what he charges for this). He may be a guy with good intentions, but I definitely would not recommend him for his unprofessionalism, bad technical skills and carelessness.

Excellent service. Very affordable. Warranty included. Watch repaired while I waited. Interesting selection of jewelry. Will be back!

Highly recommend for good quality work. Dan is an artist! I had a ring custom made from two others and he did exactly what I wanted! We have been back for resizing and other jewelry repairs and I was treated with kindness every time.

I went to this jewelry shop to replace my watch battery. The door was locked and the owner inside with a customer asked me if I had made an appointment. Very rude owner. I said welcome to Hamilton and walked away. Stay away from this place!

You'd be a fool going anywhere else! What great service, from someone who absolutely knows their stuff. I wish I had more jewellery just to give them the business. Thanks again!

Update your business hours. Came on a Sunday because they’re open but doors are locked. Sign on door says to call store for service because there working in back. Called store to listen to a condescending voicemail telling me to call when there’s someone here, can’t leave you a voicemail because that doesn’t work either. What a waste of a drive

Daniel is the best, he's always super helpful and great with anything I need! I learn something new every time I go into this shop.

I had gone in because I was encouraged to use my own gold to make our wedding rings. After a few months of my husband wearing his ring, it started to tarnish. Did they use my true gold, I will never know...

Super quick and friendly service changing the batteries in my two Swatch watches :) thank you!

This place is an old school gem! I needed two links taken off my watch, only charged me $10. All I had my my debit card and he told me not to worry about it, went to the bank machine for cash! The money for the stories alone was worth it. Great owner and store!

My mother brought her 100 year old antique clock in to be repaired on October 7, 2021. She was told it would take 1 month for it to be repaired. 1 month later the clock was not repaired, and still in pieces. Daniel continuously lied, was rude, and postponed my mother picking up the clock as every time she called it was still not fixed. She continued calling every 2-3 weeks hoping it would finally be repaired, until she was fed up and decided to go pick up the clock on February 1st 2022. After 4 long months she picked up the clock, which was still broken and now in pieces. Furthermore, the glass had been removed and was broken. After continuous lies and terrible service, we do not recommend this business. Take your antiques and business elsewhere. Edit: Your response to my review doesn’t make any sense as we are not moving to the maritimes, unfortunately you’ve got us mixed up with some other customer. Unfortunate that other people have had these problems as well. Your attitude in your response reflects your customer service skills. Good day.

Warning - I do NOT recommend this business. I dropped off my ring for repair on March 1st and was told it would take a couple weeks. It is now July 30th and I still don't have the ring back. Not only did no one from the store get in touch with me to let me know that they were behind schedule, but I tried emailing (no response), and even tried dropping by but the store was closed. I finally got a hold of the jeweller by phone today, and he was rude the entire conversation. I phoned at 9:15 on a Saturday and he made me feel like I inconvenienced him by calling... he told me that the store was closed and that I woke him up from sleeping. I told him calmly that I would just like my grandmother's ring back, even if it's not repaired yet, and to please tell me when someone would be in the store so I can come by and pick it up. He condescendingly told me to "relax". It was a very uncomfortable, strange conversation. He is supposed to be calling me back to arrange a time for me to pick it up, but based on the lack of communication from the past, I am not convinced it will happen. I just hope I get my ring back. :( Very disappointing experience.

We spent close to 2 hrs with this man, he sketched/took notes on an entire page. He was beyond disorganized, but we came on a recommend (from decades earlier), and I’ve dealt with eccentric jewelers before, so we have him a shot, He told us that he would have prototype rings made for us in a week, if we liked them, he would design and create the wedding bands. After this consultation, I emailed him pictures of my fiancés engagement ring (at his request). Over a month later, I called and he had zero recollection of even meeting us. He claimed to have been “on medication”. Of course, I found the email I had sent, and forwarded it back to him. At this point, my fiancé was ready to move on, but we happened to be going into Westdale, and I insisted we stopped by, thinking he would have to recognize our faces (we spent close to 2 hrs with him)…he had no idea who we were. Then, very rudely wished us luck as we left. I don’t know how this person is still in business. At best, I would say he’s in early stages of dementia. Stay away.