Have been a member here for years. My payment didn't go through for some reason and as a result they waited an entire two months before contacting me so that they could incur an additional late fee charge. Although they say they are required to reach out in a timely manner, they said the list is just too long and that's apparently why it took two months to reach out to me. This seems like unfair behaviour that shouldn't be taken lightly by any loyal patron such as myself. I never had any issues with paying them. I cancelled my membership immediately after agreeing to pay a total of almost $100 for the missed payments with late fees. (Normal charge was usually around $11.00.) So for 2 months they were able to pocket an extra added amount of almost 60 dollars!!! This is not okay, and will not be returning and will advise anybody I know/gym goers that this is not the business to sign any sort of agreement with as they will do anything possible to joust you for money. Also, the facilities are usually smelly and at least a few treadmills are usually out of order meaning you might not even be able to get the workout in that you wanted, unless you're willing to wait.

My experience with this crunch has been terrible. The staff are terribly trained and have no gym etiquette. I went in to cancel my membership at the front desk with an employee. The employee told me that my membership had been cancelled and I wouldn’t be billed anymore. I was then billed for the next month and an annual fee which I was unaware it existed. I feel like I was lied to by the employee and stolen from. And all the manager did was say sorry and refused to refund me because I didn’t have “proof”. I do not recommend to anyone who likes trust and honesty.

Best bang for your buck, definitely better than Goodlife in terms of cost vs benefits. Would recommend for anyone close by or anyone starting their fitness journey.

The staff are great. What’s not great is the facility. At least 6 treadmills at this time are out of order, 2 of the 3 stair climbers, multiple multiple other pieces of equipment. There was a storage container used to catch water dripping from the ceiling, fountain overflowing for at least a week, out of order bathroom, burnt out lights, etc etc. I could go on. Also extremely busy at all hours with insufficient equipment to accommodate the number of people who go there. The rates are attractive but not worth it at all.

Gym membership price increased without any notifications to me. Money removed without permission from bank! When I called them they just replied with "well you signed up for a membership". Yes but I was never notified of a price increase and did not give them permission to help themselves to my bank account. No apologies or money back. Never returning and definitely not recommending!

Gym was good until I tried to cancel my membership. They confirmed cancelation but I found out they continued to charge me my monthly fee. It is my fault that I did not notice this right away. However, when I called them about it they said I did not cancel correctly (despite being confirmed) and tough luck. They 'allowed' me to cancel again but with one extra months fee charged. Terrible customer service, terrible attitude and predatory practices. I will definitely check to make sure they do not continue to charge me again! It is a shame because it was a decent gym. There are many negative comments like this in the reviews. Gym is good until you try to cancel. Big hassle and scam. Be warned!

Brutal gym, equipment is always broken, bathroom is disgusting. Can’t even play music without ads on Spotify. Listening to ads for KY jelly everyday you’re at the gym.

Almost everything you want in a gym. Clean, well mannered staff, lots of equipment. Some machines need to be fixed though.

It’s ok. You get what you pay for. Affordable gym with lots of space. Classes are inconsistent and at awkward times. No apparent climate control. But as budget gyms go, at least this one has windows.

Best crunch fitness location in Hamilton. Really love the staff and especially the members that come here. The trainers are dialed in and know their craft and are more than willing to share it with new member and older members alike. Again, fantastic service at an affordable price!

Most staff are very friendly and helpful. Large gym with many machines but isn't very organized in some areas. For the price, it is a good gym for students in the area.

Hi! For anyone looking to step into a gym and build their body mentally, emotionally, and physically, this is the place to be! The welcoming staff under the supervision of Jay and the overall atmosphere is an excellent experience! I highly recommend this gym to everyone and anyone!

Good gym. Good vibes. Lots of motivated people which gives you motivation to get fit. Helpfull staff. Just that machine can fixed a little quicker than it would much excellent gym.

Alex is easily the best employee at the crunch west Hamilton branch, she actually cares for the members. Weeks ago I bought month membership for while I’m home over the holidays and for weeks it wasn’t working, every time I scanned my barcode at the front desk the computer said “membership terminated” and I would have to stay behind to talk to a staff member, and every single time I was just waved through after explaining the situation because the employee didn’t want to deal with it. The first time I came when Alex was working, she was eager to help me and was so so nice to me, she’s a fantastic employee.

Been going consistently for the last 2 years straight now 5-6 days a week. Although the gym sometimes does have equipment needing repair and is busy they usually have these fixed in a decent timeframe. There is plenty of space for everyone, good amount of equipment and the environment is super positive and friendly. The staff and managers at this location are gems and truly uplift the place. One of my only gripes with this gym are the bathrooms. Faucets need a change and the toilet in the mens is always brutal definitely use your home bathroom before leaving.

Great Gym! Affordable membership, well-maintinaned facility, Friendly staff. It gets a bit busy, but most members are courteous and will share the equipment. I highly recommend the Main West location.

Very friendly and welcoming staff. Gym is always very clean and tidy. Sanitation spray and towels are always fully equipped and stocked. Everyone that attends the gym are always so friendly, but usually they keep to themselves so that people can focus on their workouts!

I've been a member at this Crunch location for six months now and I couldn't be happier. The gym has exceeded my expectations in every way - from the top-notch equipment to the friendly and helpful staff. What's more, the cost is super affordable, making it accessible to anyone, regardless of their budget. Overall, I'd highly recommend Crunch to anyone looking for an affordable and top-quality gym experience. 11/10, will keep working out here!

This place has the most bang for your buck and good all around. Clandestine location with the Trans Canada Rail Trail behind and Hamilton mountain beyond plenty of parking space. Plenty of room for the late evening types. Mix of old and new equipment. Yoga room is nice upstairs. I like the color layout in all of the areas, has an strange vibe to it being underground with a huge ceiling to wall window in the corner. Its not a gigantic gym, but it has great atmosphere. The most flawed part, unhealthy and dangerous, is there is no proper air ventilation system or air conditioning in place, completely devoid! .(Choice of music could use some work lol).

Absolutely loved my experience with Hailey and Natalia. They were kind and very informative, when signing me up and giving me a tour of the gym. Thank you so much and look forward to seeing you both again soon.

This location is for those people who want to lift. 2 floors of variety of equipment some older equipment but overall well kept and stocked. Depending on when you go it can get pretty busy but the location has a vast parking lot and a friendly staff who are always quite helpful and play good beats. Also located by a rail trail entrance if you want to do outdoor cardio.

For the price this gym is not bad. The staff are all great to be honest or at least the ones I interacted with or observed. The equipment for the most part is fine but sometimes the weight machines are down for repair. The washroom sinks need a bit of work and better cleaning. When it's busy, it can get very crowded.

Horrible management. I came in for a free trial and had to suffer various forms of verbal abuse from the manager jay. He threatened to “find my family” if I didn’t buy a membership or if I told anybody about how I was treated. Luckily the general staff is very polite and helpful but the establishment needs a new manager to really thrive and be a safe environment.

I've been coming to this crunch since september, and i love it. staff has always made me feel welcomed, which is super important to me as i was very anxious when i first started! sophie at the front desk is especially wonderful!

I have been a customer since last August and my experience has been very positive. The staff are friendly, kind and caring. The environment is very encouraging has a beginner in my fitness journey this is definitely one of my best investments.

Plenty of equipment here with a competent, respectful crew. Had a few questionable late fees come up on my account, manager was very accommodating and waived them without any fuss. Working out without getting scammed, we love to see it!

Been a member at this location for years, before it became Crunch and ever since. I much prefer this gym to GoodLife or others I have also had memberships at. Here I feel like I can just focus on the workout, I enjoy the more old school weights, and they have everything you need. It does get busy especially at peak times, particularly with students from McMaster and the nearby high school. Just gotta make sure you go during quiet times, if you can. Staff have always been great with me. It’s not a bougie gym, but for people who want to get their workouts done and not pay crazy prices it’s great! L