2/5 Luca H. 4 months ago on Google • 34 reviews
Dear
practice
team,
I
would
like
to
share
my
experiences
in
your
dental
practice
and
hope
that
my
feedback
will
be
received
constructively.
Overall,
I
have
performed
a
variety
of
treatments
in
your
practice,
including
the
removal
of
an
FDOK
and
the
placement
of
an
implant
with
a
crown.
Unfortunately,
there
were
a
few
points
during
my
visits
that
affected
my
satisfaction.
On
the
one
hand,
I
was
repeatedly
billed
for
amounts
that
had
already
been
paid
or
that
were
simply
incorrect.
This
caused
unnecessary
inconvenience
and
confusion.
A
more
careful
check
of
the
invoices
would
be
desirable.
Furthermore,
I
had
more
pain
after
the
removal
of
the
FDOK
than
after
a
previous
wisdom
tooth
operation.
A
follow-up
check
to
ensure
that
the
bone
had
healed
properly
was
not
carried
out
or
at
least
I
was
not
told
what
would
have
been
of
interest
to
me
as
a
patient.
On
the
day
of
implantation,
the
correct
size
implant
was
not
available,
resulting
in
an
implant
that
was
too
large.
This
is
unprofessional
and
should
be
avoided
for
optimal
results.
Although
the
claim
here
is
to
practice
biological
and
holistic
dentistry,
I
have
found
that
this
is
not
100%
implemented
in
practice,
compared
to
other
practices
such
as
Dr.
Dominik
Nischwitz
or
Dr.
Michael
Sendler.
I
can
say
that
because
I
have
already
been
treated
by
several
biological
and
holistic
dentists.
Another
point
that
concerns
me
is
the
lack
of
agreement
regarding
the
grinding
of
a
healthy
tooth
during
the
course
of
the
treatment.
This
resulted
in
permanent
damage
that
could
have
been
avoided
if
appropriate
communication
had
taken
place.
The
always
friendly
nature
of
the
dental
assistants
is
a
positive
thing.
However,
I
am
not
satisfied
with
the
organization,
especially
with
regard
to
the
simplest
processes
that
did
not
work
smoothly.
The
missing
signature
on
the
direct
bill
for
my
dentures
for
the
health
insurance
company
and
the
failure
to
send
it
to
the
health
insurance
company
as
originally
agreed
led
to
unnecessary
delays
and
additional
effort.
Finally,
I
would
like
to
say
that
I
found
Dr.
Dr.'s
approach
to
both
operations
to
be
too
brutal.
Walter
experienced
what
led
to
severe
trauma.
During
the
implantation,
my
cheek
was
cut
by
the
edge
of
a
stainless
steel
tool.
In
my
opinion,
a
more
sensitive
and
thoughtful
approach
would
have
been
desirable.
Anyway,
my
implant
is
in
place
now
and
I
hope
it
lasts
forever.
3 people found this review helpful 👍