Ich kann leider niemand von Sixt kontaktieren! Ich habe mein Mietwagen zurück gebracht - die MA, die dort war, hat mir informiert, dass ich in 24 Stunden eine Rechnung per email bekommen soll. Das ist jetzt 48 Stunden später und habe ich keine Rechnung bekommen - gibt's auch keine Telefonnummer dazu (nur ein Telefonnummer für Sixt Deutschland - und das ist immer besetzt!). Die Autovermietungsprozess war relativ gut organisiert und mit freundliche Mitarbeitern - aber die Rückgabeprozess ist eine Katastrophe! (Translated by Google) Unfortunately, I cannot contact anyone from Sixt! I brought my rental car back - the MA who was there informed me that I should receive an invoice by email in 24 hours. That is now 48 hours later and I have not received an invoice - there is also no telephone number (only one telephone number for Sixt Germany - and that is always manned!). The car rental process was relatively well organized and with friendly staff - but the return process is a disaster!

(Translated by Google) Only people who are satisfied with the minimum wage are hired here. Therefore, salary expectations are always asked. quantity before quality. So if you want to work a lot for little money then sixt is the ideal employer (Original) Hier werden nur Leute eingestellt die mit dem Mindestlohn zufrieden sind. Deswegen wird immer nach GehaltsVorstellung gefragt. Quantität vor Qualität. Also wenn ihr für wenig Geld viel arbeiten wollt dann ist sixt der optimale Arbeitgeber

The worse experience with a Vehicle Rental service! I'd never recommend to anyone... Invoice / charging were totally wrong. The call center is a messy and impolite, they never can solve your problem, Run out of Sixt.

I have had many positive experiences with Sixt in the past, but unfortunately I have now been very disappointed twice in a row. Cleanliness was a big issue with both vehicles I rented. They were not cleaned inside and out; With the first vehicle I even found a used tissue and other rubbish when it was handed over. In addition, the parking sensor was defective, which made the journey unpleasant. The second vehicle was even worse and extremely dirty. Despite repeated requests, I could not be offered an alternative vehicle. The staff was unhelpful and seemed unwilling to offer a solution. Instead of proactively looking for alternatives, I was told there was no choice and I would have to make do with this vehicle. There was a lack of customer-oriented service and proactive solution orientation. This experience has severely shaken my trust in Sixt, and I hope that such problems can be avoided in the future. Because of these sobering experiences, I decided to refrain from further rentals from Sixt in Hanover. I strongly advise against renting from Sixt in Hanover as the service and cleanliness of the vehicles were unacceptable. It would be desirable if Sixt could address these issues and improve them to provide a better experience for future customers.

We did a booking on web with payment at check-in, with a confirmation mail from Sixt. Car was not guaranteed and they started to offer a luxury can, then cheaper and then cheaper, but not at the price of booking. It was like a check our money availability. We left.

(Translated by Google) Good day. I rented a car on 6/4/22 and was there with my partner. We were not told by the seller Mr. Rahmatollahi that you cannot pay with an EC card at all, this would only be possible with a credit card. Well so far. Nevertheless, the debit card was charged with the invoice amount of 407.99 euros, a rental contract never came about. From 6/6/22 I'm waiting for an apology and compensation. This constitutes a scam. Kind regards (Original) Guten Tag. Ich habe am 04.06.22 ein Wagen angemietet, war mit meiner Partnerin vor Ort. Uns wurden von Verkäufer Herrn Rahmatollahi weder mittgeteilt, das man gar nicht mit der EC Karte zahlen kann, nur mit Kredit Karte wäre dies möglich. Soweit gut. Trotzdem wurde die EC Karte mit dem Rechnungsbetrag von 407.99,- Euro berechnet, ein Mietvertrag kam nie zustande. Ab dem 06.06.22 warte ich nun auf eine Entschuldigung und auf den Ausgleich. Dies stellt einen Betrug dar. Mit freundlichen Grüßen

Everything happened perfectly. I booked my reservation, arrived and asked for my car at the requested day, and got the key and indications. They requested a guarantee obviously, like any car rental company. I however have been trusting Sixt for four times now, both with their honest user-friendly policy and their choice of employees. The parking requires a bit of walking, so for the papers and car withdrawal, plan a good half hour, just in case.

Since our train arrived in Hanover about 45 minutes late, the Sixt counter would actually have already been closed. A super committed employee even took the trouble to call us (me and my 3 children) several times (didn't hear it ringing), then waited for us and wasn't in a hurry to get off work. It would have been really difficult to manage our journey with three children without a car!

Take the money, but the car is not here. The people at SIXT do nothing only told that is a problem of the company and they can not do nothing. Money “will be return” minimum in 7 days, why? How you use it? Maybe my mistake, it’s a lot of advertising of SIXT, but service - it’s not about SIXT.

Highly Recommended. I have rarely met such friendly, competent employees. The car was also awesome. Exceeded my expectations by a lot. Always my pleasure.

Fabulous car at a good price.

I can only praise there was a nice lady on site who was very nice and tried hard to get everything done. 30 stars for the nice lady alone. Hope you stay as you are. We're always happy to come back. Lg

(Translated by Google) Perfect service, friendly staff, everything went smoothly. (Original) Perfecte service, vriendelijk personeel, alles verliep vlekkeloos.

Zwei mal innert kurzer Zeit ein Fahrzeug gemietet, beide waren top und sauber. Problemlose Überabe und Rückgabe. Gerne ein anderes mal wieder. (Translated by Google) Rented a vehicle twice within a short period of time, both were great and clean. Hassle free delivery and return. Gladly another time again.

(Translated by Google) Service is sub-par. Friday at 6 p.m., ie at rush hour, nobody is in Hannover Hbf anymore. Neither in the multi-storey car park nor at the counter. The telephone hotline does not work! The email addresses announced there cannot be found on the website. The combination of reservation number and email is not accepted on the website. I have no idea when I'll get my deposit back. But feedback mails are sent immediately because they are sent automatically - well, that's not a good idea with this service. SIXT is a "no go!" become. (Original) Service ist unterirdisch. Freitag um 18Uhr, also zur Hauptverkehrszeit, ist niemand mehr in Hannover Hbf. Weder im Parkhaus, noch am Counter. Die Telefonhotline funktioniert nicht! Die dort angekündigten Emailadressen findet man auf der Website nicht. Die Kombination von Reservierungsnummer und Email wird auf der Website nicht akzeptiert. Ich habe keine Ahnung, wann ich meine Kaution zurückbekomme. Aber Feedbackmails werden sofort, weil automatisch verschickt - tja ist bei dem Service keine gute Idee. SIXT ist ein "no go!" geworden.

Erst versuchte mir der Mitarbeiter ein Fahrzeug einer niedrigeren als der gebuchten Klasse anzudrehen, dann statt Automatik Handschaltung, wie sich erst im Parkhaus herausstellte. Danach eskalierte der Mitarbeiter und wurde umgehend von seiner Vorgesetzten ersetzt welche mir schließlich ein Fahrzeug der gebuchten Klasse mit Automatik gab. (Translated by Google) First the employee tried to sell me a vehicle of a lower class than the class I had booked, then instead of automatic manual transmission, as it only became clear in the parking garage. Then the employee escalated and was immediately replaced by his supervisor, who finally gave me a vehicle of the booked class with automatic.

(Translated by Google) It was just awful. We rented a car with a child seat. But it didn't fit in the car. The untrained employee has tried, believe it or not, for three full hours to solve the problem. I couldn't cancel either, for whatever reason. If you're traveling you shouldn't have this problem. My child was hungry and tired... but nobody there helped us. Absolute dirt shop, you have to say it like that. (Original) Es war einfach furchtbar. Wir hatten eine Auto gemietet mit Kindersitzt. Dieser passte aber nicht ins Auto. Der ungeschulte Mitarbeiter hat Sage und Schreibe, drei volle Stunden versucht, das Problem zu lösen. Auch stornieren konnte ich nicht, warum auch immer. Wenn man auf reisen ist sollten solche Probleme nicht auftreten. Mein Kind hatte hunger und war müde... aber niemand dort hat uns geholfen. Absoluter Drecksladen, muss man einfach so sagen.

(Translated by Google) Very disappointed!! We now have to pay the €901 bill for the repair because Sixt claims we had an accident! But we didn't have one!!! Our lawyer says it's not worth going to court because we can't provide photos and proof that we didn't have an accident. Of course, the car was not checked when it was returned. Very annoying!!! Never again! (Original) Sehr enttäuscht!! Wir müssen jetzt 901€ die Rechnung für die Reparatur zahlen, weil Sixt behauptet, dass wir einen Unfall gehabt hätten! Haben wir aber keinen gehabt!!! Unser Anwalt sagt, es lohnt sich nicht zum Gericht zu gehen, weil wir keine Fotos und Beweise anbringen können, dass wir keinen Unfall gemacht haben. Bei der Rückgabe wurde das Auto natürlich nicht kontrolliert. Sehr ärgerlich!!! Nie mehr wieder!

(Translated by Google) Top! The staff were very nice (Original) Top! Die Mitarbeiter waren sehr nett

(Translated by Google) No attempt by service. When I was asked to phone the supervisor or a manager, the only answer I received was that this is not possible and that no one in charge can be reached. Complaint management null. The only reaction was: do you want the car now or not. Never again Sixt at the train station in Hanover. Sixt's customer service department now wrote an answer. Again, I did not receive an answer to my complaint to the email address mentioned. Dear sixt, this is not a service, you can advertise it for a long time. Customer retains. Not like that. (Original) Kein Versuch von service. Auf die Bitte mit dem Supervisor oder einem Vorgesetzten zu telefonieren kam nur die Anrwort, dass das nicht geht und niemand Zuständiges erreichbar ist. Beschwerdemanagment null. Die Reaktion war nur: wollen Sie das Auto jetzt oder nicht. Nie wieder Sixt am Bahnhof in Hannover. Nun schrieb die kundenbetreuung von sixt eine Antwort. Auf meine Reklamation an die genannte Mail adresse habe ich wiederum keine Antwort bekommen. Liebes sixt, das ist kein Service, da könnt ihr noch lange Werbung machen. Kunden behält. Man so nicht.

(Translated by Google) I've been renting a rental car there every week for 10 months. Employees mostly friendly, and quick at first. Since Corona, organizationally a complete catastrophe for business travelers. HBF is closed. City station doesn't open until 0900. Long queues with 10+ people are already starting at 0830. From next week at Europcar. (Original) Ich miete dort seit 10 Monaten jede Woche einen Mietwagen. Mitarbeiter zumeist freundlich, anfangs auch schnell. Seit Corona, organisatorisch eine komplette Katastrophe für Geschäftsreisende. HBF ist geschlossen. Stadtstation macht erst 0900 auf. Lange Schlangen mit 10+ Personen bilden sind bereits ab 0830. Ab kommender Woche bei Europcar.

(Translated by Google) The location directly at the main station is of course perfect. The staff at the counter always very friendly. The first time in the parking garage was quite cumbersome, but if you know the way then it fits. Not so good was the cleanliness in the car with several vehicles. From used handkerchiefs in center consoles to dirt on rear seats. (Original) Die Lage direkt am Hauptbahnhof ist natürlich perfekt. Die Mitarbeiter am Schalter auch immer sehr freundlich. Das ersten Mal in das Parkhaus war recht umständlich, aber wenn man den Weg kennt dann passt es. Nicht so gut war bei mehreren Fahrzeugen die Sauberkeit im Auto. Angefangen von benutzten Taschentüchern in Mittelkonsolen bis zu Dreck auf Rücksitzen.

(Translated by Google) Unfortunately the office at the main station was closed and the car had to be picked up in the city center. The ownership of the Sixt Card has also not brought any advantages in terms of processing. Overall, I lost a lot of time. Nevertheless: the car and the way back were great. (Original) Leider war die Geschäftsstelle am HBF geschlossen und musste der Wagen in der Innenstadt abgeholt werden. Auch hat die Inhaberschaft der Sixt Card keine Vorteile in der Abwicklung gebracht. Insgesamt habe ich viel Zeit verloren. Dennoch: Das Auto und der Rückweg waren top.

(Translated by Google) Nice staff and prices okay too. However, Sixt is rude to send me an invoice after more than 1 year for a defect that I don't know about. Why was it said at the handover that everything was in order and afterwards I will be charged for a defect and if I do not pay there is a risk of debt collection? You're welcome ?! Absolute cheek. Never again Sixt !! There are far more trustworthy and honest car rental companies. (Original) Nette Mitarbeiter und Preise auch in Ordnung. Allerdings ist es eine Frechheit von Sixt, mir nach über 1 Jahr eine Rechnung zu schicken von einem Mangel, von dem ich nichts weiß. Wieso wurde bei der Übergabe gesagt, dass alles in Ordnung ist und hinterher wird mir ein mangel in Rechnung gestellt und bei Nichtbezahlen droht auch noch Inkasso? Bitte ?! Absolute Frechheit. Nie wieder Sixt !! Da gibt es wesentlich vertrauenswürdigere und ehrlichere Autovermieter..

(Translated by Google) Parking 7/8 minutes walk from the station (with luggage). Quick and easy key return. Competent and fast SIXT employees. Car in perfect condition. (Original) Parcheggio a 7/8 minuti a piedi dalla stazione (con bagagli). Riconsegna chiavi semplice e veloce. Impiegati SIXT competenti e veloci. Auto in perfette condizioni.

(Translated by Google) You can rent a car in no time. Unfortunately the model I wanted wasn't available. Something else is cheap. (Original) Da kriegst Du auf die schnelle mal ein Auto geliehen. Leider war gerade das gewünschte Modell nicht vorhanden. Günstig ist was anderes.

You book a car and then get informed via phone that no more cars are available and you should try other stations. Afterwards you get charged for not picking up a car that never existed because SIXT allows overbooking of cars like airlines do with seats. Great