Primera Office Steenstraat image

Primera Office Steenstraat

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😠 Irritated staff! They have a PostNL counter there. I call in advance if my package is in, I get a girl on the phone. Her reaction is deeply annoyed that people call to ask if their package is there. Just rude! If PostNL does not leave a barcode or the note, you must call. Apart from that, otherwise... People often mention package, good, PostNL, service, mijn,


Address

Steenstraat 17A, 6828 CA Arnhem, Netherlands

Website

www.primera.nl

Contact

+31 6 19705213

Rating on Google Maps

3.20 (43 reviews)

Open on Google Maps

Working Hours

  • Wednesday: 9 am to 6 pm
  • Thursday: 9 am to 6 pm
  • Friday: 9 am to 6 pm
  • Saturday: (Carnival Saturday), 9 am to 5 pm, Hours might differ
  • Sunday: (Carnival in the Netherlands), Closed, Hours might differ
  • Monday: (Carnival in the Netherlands/Shrove Monday), 9 am to 6 pm, Hours might differ
  • Tuesday: (Carnival in the Netherlands), 9 am to 6 pm, Hours might differ

Featured Reviews


Frequently mentioned in reviews: package (12) good (7) PostNL (6) service (6) mijn (6)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 1/5 GoodluckD 6 years ago on Google
    (Translated by Google) Irritated staff! They have a PostNL counter there. I call in advance if my package is in, I get a girl on the phone. Her reaction is deeply annoyed that people call to ask if their package is there. Just rude! If PostNL does not leave a barcode or the note, you must call. Apart from that, otherwise the Primera should not offer this service! (Original) Geïrriteerd personeel! Ze hebben er een PostNL balie. Ik bel van te voren of mijn pakketje binnen is, ik krijg een meisje aan de telefoon. Haar reactie is zwaar geïrriteerd dat mensen bellen om te vragen of hun pakketje er is. Onbeschoft gewoon! Als PostNL geen barcode achterlaat of het briefje moet je wel bellen. Los daarvan, anders moet de Primera deze service niet aanbieden!
    6 people found this review helpful 👍

  • 3/5 C 7 years ago on Google • 150 reviews
    Postoffice
    1 person found this review helpful 👍

  • 3/5 Jimius R. 7 years ago on Google • 108 reviews
    Always a long line for the "postoffice" area which seems understaffed. Office supply section is very limited.
    1 person found this review helpful 👍

  • 5/5 Michel 1 year ago on Google • 149 reviews
    Very satisfied with the service. When collecting packages, I am immediately recognized and helped quickly.

  • 1/5 janne van der e. 7 months ago on Google • 26 reviews
    I can't think of a good word to say about this even if I had a gun to my head. I don't know who does the job applications in this store, but the staff should be looked at more critically. Terribly rude people. Especially that blonde with short hair and glasses, damn it
    2 people found this review helpful 👍

  • 5/5 Michon C. 11 months ago on Google • 96 reviews
    Topservice!

  • 5/5 Ioannis B. 2 years ago on Google • 18 reviews
    I don't understand why this place has such negative feedback. My experience is always good fast and kind service. I usually pick up my packages from the store and every time I leave with a smile on my face. Thank you!
    1 person found this review helpful 👍

  • 4/5 Andrea van de P. 1 year ago on Google
    (Translated by Google) Is a small but practical shop Well well past friendly No he what should I actually add I am very satisfied with it that's what it's all about (Original) Is een klein maar praktisch winkeltje Nou ja goed langs vriendelijk Nee hij wat moet ik eigenlijk aan toevoegen Ik ben er zeer tevreden over daar gaat het eigenlijk om
    1 person found this review helpful 👍

  • 1/5 koos 2. 4 years ago on Google
    (Translated by Google) Post.nl delivers a package while they are renovating, they send it back the 3rd and I can - due to my work - pick up the 6th. Called Post.nl but unfortunately, no solution possible. It would be a blessing for the Netherlands if post.nl went bankrupt. (Original) Post.nl geeft een pakket af terwijl ze aan het verbouwen zijn, ze sturen het de 3e terug en ik kan het - door mijn werk - pas de 6e ophalen. Post.nl gebeld maar helaas, geen oplossing mogelijk. Het zou een zegen voor Nederland zijn als post.nl failliet ging.
    1 person found this review helpful 👍

  • 2/5 Ulkar G. 1 year ago on Google • 44 reviews
    The middle-aged/ old lady is very annoyed and rude. She also made me buy 5 stickers and pay much higher price without any explanation.

  • 1/5 Hessel V. 1 year ago on Google • 37 reviews
    The store will be fine, but I find the staff (and I mean the older lady who I always meet when I pick up a package) very unfriendly. My upbringing taught me to speak with two words, so I don't want to be ordered to show my ID ("ID!!"). This actually happens every time I come here to get something with my good behavior. Every time I correct this lady by ostentatiously shouting 'You can just ask that nicely, right?'. Or 'in two words please?'. But alas, this falls on deaf ears. All in all, certainly not a business card for PostNL!

  • 1/5 Repy x. 8 months ago on Google • 4 reviews
    Recently had 2 packages delivered that had to be delivered to an address. In the end the package disappeared somewhere, Postnl has no idea where the package is. I paid 5.90 for the delivery costs, the head office also indicated that that amount was incorrect, so I was seriously scammed with this primera and the head office cannot come up with a good solution. But for the person who works at this primera and stole it. I'll meet you on the street, friend! And for primera either come up with an appropriate solution or a report will be filed.

  • 1/5 Maximilliaan v. 4 years ago on Google
    (Translated by Google) Really, I don't understand that PostNL has my package from the whole other side of the city there. Didn't even try to call the neighbors. And then the opening times. 6pm on Thursday. While the whole city is open until 9pm. Ditto on Saturday. 17m00. Primera Rijnstraat 1730 as described on the door. Doesn't seem to be true. I think it's all misery and I'm happy when my package is delivered to my neighbors at a Spar, the Plus or just as it always was. (Original) Werkelijkwaar, ik snap niet dat postNL mijn pakket vanuit de hele andere kant van de stad daar het afhaalpunt heeft. Niet eens bij de buren geprobeerd aan te bellen. En dan de openingstijden. 18.00 op donderdag. Terwijl de hele stad tot 21uur open is. Idemdito dr zaterdag. 17m00. Primera rijnstraat 1730 zoals beschreven staat op de deur. Blijkt niks van waar. Ik vind het een en al ellende en ben blij als mijn pakket bij een Spar, de Plus of gewoon zoals het altijd was, mijn buren afgegeven word.

  • 1/5 Ruben B. 4 years ago on Google
    (Translated by Google) The displayed number is not in use, now my package is sent back to the supplier and there is nothing I can do about it, since I just have to work, and therefore cannot call them to hold the package for a day longer. Very difficult. Strange that a company is not available by phone (Original) Het weergegeven nummer is niet in gebruik, nu wordt mijn pakket teruggestuurd naar de leverancier en er is niets wat ik er aan kan doen, aangezien ik gewoon moet werken, en ze dus niet kan bellen om het pakketje één dagje langer vast te houden. Erg lastig. Raar dat een bedrijf niet telefonisch beschikbaar is

  • 5/5 Zeth M. 1 year ago on Google
    (Translated by Google) Very friendly people and always happy good service good luck with your new store in the Rijnstraat (Original) Hele vriendelijke mensen en altijd vrolijk goeie service succes met jullie nieuwe winkel in de rijnstraat

  • 1/5 Nicole B. 1 year ago on Google • 2 reviews
    Unfortunately not a good parcel point. My package that had to be signed for was picked up, but not by me. So negligent when it comes to checking ID. I lost my package, I couldn't get rid of an apology, I had to figure it out myself.


Call +31 6 19705213 Open on Google Maps

Amenities


  • Payments
    • ✓️ Debit cards
    • ✓️ Credit cards
    • ✓️ NFC mobile payments
  • Accessibility
    • ✓️ Wheelchair-accessible entrance
  • Service options
    • ✗ Delivery
    • ✓️ In-store pick-up
    • ✓️ In-store shopping

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