Nice location,clean and affordable room prices.However cheap quality mattresses inside the rooms at least in my room and there wasn't enough soap, shampoo and even heating to keep us warm.we wanted to stay for a week so we paid for two nights to see how it goes. we decided to leave after only one night,we asked for a refund,the person in charge says the managment doesn't allow that. Anyways we checked out, although I don't recommend this hotel but it is better if you want to stay there to just pay for one night and decide for yourselves if you feel happy to stay more.

There appears to be a disconnect between the staff and the customers at this establishment. The staff's demeanor could be perceived as indifferent or disengaged, which can negatively impact the customer experience. Additionally, the facility's maintenance could be improved to enhance the overall ambiance and reflect a higher standard of care. here are some suggestions for improving the customer experience at the establishment: Conduct employee training on customer service and communication. This training should cover topics such as active listening, empathy, and conflict resolution. Implement a system for handling customer complaints. This system should be easy for customers to use and should ensure that complaints are investigated and addressed promptly. Encourage employees to be more proactive in interacting with customers. This could involve greeting customers when they arrive, offering assistance when needed, and following up with them to ensure their satisfaction. Create a more welcoming and engaging atmosphere in the facility. This could involve keeping the facility clean and tidy. Empower employees to make decisions on the spot to resolve customer issues. This will give employees more ownership of their work and make it easier for them to quickly address customer concerns. Regularly solicit feedback from customers. This feedback can be used to identify areas for improvement and to track progress over time.

Good place to stay The place is quiet and the staff are treated well and the service is excellent

Worst hotel ever and worst customer service ever. I paid in USD and they returned the change in lbp at a much lower rate. Room was dirty, bed sheets alsoo. Wouldn’t recommend it to anyone.

The staff are astonishingly wonderful. Very friendly very welcoming, they speak English French in addition to Arabic. Why not five stars rate, because I doubt the owner and the administration are as good as the staff are...

Hallway is v. good, corridors carpet is very dull, room furniture is v g, WC not 4 stars level, reception team are good, missing towels, shampoo and drinking water, breakfast doesn't include coffee

Ok hotel. Huge clean rooms. Breakfast needs more variety. Good customer service

We got a used room, dirty and full of hair and makeup, after that we had to fight with them to get our deposit back for the remaining days since the rooms are not as described

the cleaners steal your thing from your room and the managers don't do anything about it. they don't even offer to pay for what has been stolen

I came from canada and needed a 1 night stay before my flight. I called to book and I had a room reserved and was told I was ready for check in. I show up with a baby and the room was absolutely disgusting. Bathroom was dirty floors were dirty. The shower had dirt coming down with the water. The glass cups in the room weren’t even washed. The phone wasn’t working to contact room service and after they tried fixing it for a while I told them to stop. The tv wasn’t working either and after a while of discomfort we left 3 hours later. After telling the front desk they wouldnt compensate for anything. Never again!

Haven’t slept there, just used their hotel restaurant. The food was decent.

Good

Parking is very small, not easy to park, rooms are not that wow, and it depends on your luck if you get a small or large room with a street view, check with the reception first

Best place and best rooms and have spa and great restaurants and room service perfect free wifi and breakfast great

Center of everything very great room with very good service beside the hotel big coffee shop and restaurant very clean room price is very good to stay and access to every where

i stayed 3 nights at this hotel, and 2 of my shoes were stolen ! i asked them to find it for me and they kept stalling and said they didnt find it! its been 10 days and still nothing

Nice 3 stars Hotel big rooms service is average

This is my fourth visit to their spa and I have to say that in all four visits the massage treatments done by the Philipino ladies were very good. They are professional and friendly, especially Amani, the receptionist. The place is clean, quiet, tidy and gives you a sense of calmness. Prices compared to other places are reasonable.

I am impressed, staffs are so friendly, respectful and great service.

Nice place enjoyed staying in it.