I was today in your Leiden shop with my daughter and I’m not sure if it was the person responsible of the shop (woman around 30 years old) but friendly is certainly not the first word which will come in my mind. We still bought earring because they were nice and I wanted to please my daughter but as we left we kind of agree both that it was the last time we will come in this shop. This kind of person shouldn’t work in a shop if she doesn’t enjoy it. Regards, Anne Millet

Jewelry shop with wide collection and good advice. Once a year discount weeks are even a better moment to stop by and shop the

Had great help choosing an engagement ring. Things went wrong during the customization, and it took and lasted. Every time we asked about it we were found difficult and we were supposed to be called back (which didn't happen all 3 times). In the end it turned out that the ring had already been returned and that they had forgotten about us.... Nice service for an expensive ring.

The ladies are very helpful and let me try on some earrings.

Quickly replaced a springbar on my watch.

Went to Siebel last Saturday. Beautiful watches. They also have watches at reasonable prices. It's just a pity that payment had to be made first before a tire could be made to order. When it was not possible, I received a refund and a bottle of "bubbles" to make up for it. Nice saleswoman.

I asked my girlfriend to put a battery in my watch The saleswoman told her that this would cost €48.00, since she had no choice at the time, she did so. She was told that the watch had to be sent This is the last time they see us at Siebel

With my Dad's small inheritance in my pocket, I wanted to buy a nice bracelet. I was allowed to look in the window and not in the store itself, together with the sales clerk we looked through the windows at the bracelets. We couldn't read the prices and then she turned the card over, again I was not allowed to look, feel or try on. This was a very bad experience.

(Translated by Google) Expert advice on ladies watch. Beautifully tailored. Other customers they couldn't help were neatly referred. Class. (Original) Deskundig advies over dameshorloge. Mooi op maat gemaakt. Andere klanten die ze niet konden helpen werden netjes doorverwezen. Klasse.

(Translated by Google) Very friendly staff (Original) Heel vriendelijk personeel

Very rude to leave the store at 6 p.m. on a late night shopping evening, it was actually open until 9 p.m. the saleswoman "who was busy with her parrot" said she was done with it. Disappointing because we thought we would choose a watch for our birthday son. The other lady who helped us was very nice and wanted to help us properly.

SCAMMED!! Went by on January 18, 2024 to buy a piece of jewelry worth 370 that was discounted from 600+ euros. I explicitly asked about the returns policy and whether I would get my money back if I returned within 14 days. I received the answer "Yes, you have 21 days to think about it". Went back a few days later and sure enough, “We do not give money back, only a gift card or in exchange”. Not included here and contacted customer service, from which I received a simple email from a certain Marley explaining the worthless return policy; he indicated that it was indeed not nice that I was not told, but that it was stated on the receipt (which of course makes no sense since you will not get all your money back anyway). There was supposed to be a sticker at the checkout with the returns policy, but this was not referenced after I made the purchase, so a worthless sticker. Furthermore, as a customer who has made a purchase here before, the sticker must be very well hidden as I never noticed it. After this I contacted her again (the employee was very unfriendly and wanted to end the conversation as quickly as possible), in the end she showed understanding and indicated that she would put this on the email and then send it to “upstairs”. When I asked when this would be done, she said she did not know because Marley (the employee who was supposed to be in charge of this) suddenly went home sick 10 minutes after she sent the email. When I asked for the name of the person I spoke to, she said it was in the email I just sent you, which was Marley... a week later I contacted her again and yes, another lame email saying that she was nothing for me. can mean to me. By the way, she is almost the only one in the company who runs customer service as I get her on the phone every time I contact her. P.S. I went to a jeweler to estimate the value, which came to 60 euros..., you should consider a ring that was initially exhibited for 600+ euros.