4/5 My Anh T. 3 years ago on Google • 6 reviews
Just
bought
a
Kawai
CA59
from
Oostendorp
muziek,
it
arrived
yesterday.
The
staff
was
very
nice
and
thoughtful
(thank
you
Ard!),
and
their
selection
of
both
acoustic
and
digital
pianos
is
very
expansive,
lots
of
choices
there.
It
was
like
a
wonderful
for
a
piano
lover!
Payment
and
delivery
were
quickly
processed,
but
I
think
they
could
have
handled
the
delivery
much
better.
A
piano
is
not
supposed
so
stay
the
whole
day
rotated
90
degree
vertically,
and
so
half
of
the
keys
were
stuck
and
cumulated
at
one
end
of
the
piano
(just
because
of
gravity).
We
also
had
problems
with
closing
and
opening
the
lid
(possibly
by
delivery
fault
as
well).
It
was
scary
to
see
the
piano
in
that
state
when
we
unbox
it,
but
after
a
few
try
the
keys
got
back
into
its
original
place,
the
lid
can
be
opened
a
bit
more
smoothly
and
it
seems
functional
now.
Also
the
delivery
man
was
not
very
nice
(this
is
not
entirely
the
store's
fault,
but
they
could
have
chosen
a
delivery
service
that's
more
suitable
for
delicate
things
such
as
pianos).
He
just
dumped
our
100kg
piano
in
the
lift
and
we
have
to
drag
it
ourselves
through
the
hallway
into
our
living
room.
But
after
all
I'm
very
happy
with
my
new
piano.
Still
not
entirely
sure
if
the
lid
is
fully
in
place
and
good
yet,
but
the
piano
seems
sturdy
enough
not
to
be
seriously
damaged
by
the
harsh
delivery
process.
update
04
november
2020:
A
person
from
the
store
reached
out
to
me
shortly
after
I
posted
my
review,
and
offered
to
send
a
piano
lamp
(listed
99
euros
on
their
website)
as
a
compensation
for
the
inconvenience
with
the
delivery.
I
don't
really
need
a
piano
lamp,
so
we
decided
to
get
a
reimbursement
for
my
piano
bench.
All
in
all,
I
feel
that
they
have
a
very
good,
thorough
and
caring
customer
service.
Highly
recommend
this
store!