Mit einem Arterienastverschluss im linken Auge wurde ich als Notfall untersucht und entlassen. Wenige Tage später Stelle ich ungleiche Pupillen fest und bin wieder nach HD gefahren. Der Arzt kam aus der Notaufnahme und teilte mir mit das ich ein kein Notfall sei und sie keine Zeit dafür haben, mich anzusehen. In dieser Zeit hätte er in meine Augen leuchten und sich ein Bild der Situation verschaffen können. Stattdessen wird in Kauf genommen, dass ich mit gerade einmal 32 Jahren weitere Schäden am Auge davontragen. In diesem Moment sitze ich nun im Uniklinikum Mannheim wo man mehr Verständnis für die Situation aufbringen kann

This rating applies to the outpatient department! Unfortunately not satisfied, because after the operation there for retinal detachment accompanied by simultaneous cataract surgery, I went for a follow-up check because after 5 weeks I still have pain in my eyes, which is sometimes very severe and my family ophthalmologist asked for clarification because of this the deposits on the iris caused by the operation. These deposits were definitely not present before the operation and the doctor wanted the clinic team to clarify what should happen next in this case. With a lot of luck (after several unsuccessful attempts to reach someone by phone) and requests on the phone to the responsible office, I got an appointment for today with difficulty (waiting time 2 weeks) but only because an appointment was canceled (original tone of the telephone lady), otherwise I would have had to wait weeks for this check-up appointment. Then today after a few examinations, photos, etc. by various nurses and doctors, I was discharged with the statement that I would continue to put drops in my eye, which I have been putting in my eye several times a day for 5 weeks, and then come back in 4 weeks . I also received a prescription to pay for a different type of eye drops that my health insurance doesn't cover. My family ophthalmologist is also supposed to check and observe what she has been doing every week since I was discharged from the hospital. When I had to make another appointment at the glass wall counter, the lady discussed it back and forth and told me that an appointment would only be available in 8 weeks. It was only after speaking to the doctor responsible and asking the responsible doctor that I got the appointment in 4 weeks, but without a firm confirmation of the time and the statement: But with a long waiting time, that will take time...! Mind you, despite having an appointment, I had to wait almost 2 hours today until I finally got my turn. I hope that the deposits will have disappeared on their own by then (in 4 weeks) and I will hopefully be able to get back to my professional life, as this is not possible to date due to the pain and the watery eye. All of this (my experiences, but also according to statements from other fellow patients) only reflects what will await us in Germany in the near future: a shortage of skilled workers, overworked staff everywhere and a healthcare system that is unfortunately getting more and more into trouble. Personally, I would be very happy if I didn't have to put such strain on our healthcare system and I would certainly prefer not to have to use any service or any service at all, but unfortunately you don't seek out cancer or emergency eye surgery within 8 Months in a row, not out. Nevertheless, my thanks go to the doctors and everyone else who tries to do their best every day and unfortunately fails because of the guidelines and systems. Update: I went in for a check-up 3 days ago, this time everything was relatively coordinated and quick! I had a friendly, younger doctor who made a competent impression on me, and the responsible professor also came along, who also examined me and clarified with me the problem that had accompanied me since the operation! At least I was able to go home more or less calm and hope that nothing gets worse afterwards! That's why I increased it to 3 ⭐️

It's an outrage. The waiting time is at least 3-4 hours, and people who arrived long after you are also taken in (this is not an acute emergency). When we asked, the receptionist gave us an acceptable answer. This one was absolutely rude before. Not recommended! Not organized and rude. No words....

An absolute disgrace... you will be greeted by totally unfriendly and unkempt staff sent home even though my husband is really not feeling well! He should get an appointment and then come back. We can't help him here!😡 unbelievable. What world do we live in here? So we've been trying to call them since Monday to make an appointment!!! Either you are pushed away, or the phone rings endlessly, or someone answers and then tells us that unfortunately they cannot make appointments. THAT REALLY CAN'T BE TRUE!!! University city of Heidelberg unbelievable!

Selbst ein Stern ist zuviel. Man sitzt ewig und nichts passiert. Ärzte flanieren über die Gänge aber nichts geht vorwärts. Guter Tip, meidet diese Klinik. Lieber etwas weiter fahren aber bloß nicht nach Heidelberg.

After registering at the gate of the head clinic and successfully checking in at triage, I was surprised at how quickly the various examination stations were processed in a coordinated manner. Of course, it took a few hours from the visual acuity test to the OCR and the final doctor's assessment, but I felt very well taken care of. All employees were competent and friendly. The result was reassuring in that no acute retinal detachment could be detected. I was advised not to exercise for 2 weeks and to come back if there was an acute deterioration.

I am very happy here. The doctors try hard and do their best. The fact that this is not easy in times of austerity measures... I have all my respect for that. The nursing staff is very courteous and friendly, even if they reach their limits because there is of course a lack of staff here too. I feel very well looked after here and can recommend the eye clinic. I am happy to accept the long waiting times for the examinations.

War heute (17.10.22) in der Augenklinik HD zur Untersuchung, und hatte einen wirklich guten Eindruck. Die schlechten Rezensionen kann ich daher nicht nachvollziehen. Besonders hervorzuheben war die absolut ehrliche und freundliche Beratung von Herrn Prof. Khoramnia. Ich denke wenn man ein wirkliches Problem mit seinen Augen hat, ist man bei dem Team der Augenklinik HD sehr gut aufgehoben.

Ich hatte kürzlich einen Krankenhausaufenthalt und möchte meine Erfahrung teilen - sie war größtenteils positiv! Die Betreuung, die ich während meines gesamten Aufenthalts erhielt, war gut. Das Personal war unglaublich freundlich, hilfsbereit und stets darauf bedacht, dass es mir gut geht. Die ärztlichen Kontrollen waren gründlich und professionell. Die Ärzte nahmen sich ausreichend Zeit, um meine Fragen zu beantworten und mich über meinen Gesundheitszustand auf dem Laufenden zu halten. Ich fühlte mich immer gut betreut und in sicheren Händen. Obwohl das Personal freundlich war, gab es leider einige Unkoordinationen im Ablauf. Manchmal musste ich länger als erwartet warten oder es gab Verzögerungen bei bestimmten Prozessen. Trotzdem möchte ich betonen, dass das Personal stets bemüht war, alle Probleme zu lösen und mich bestmöglich zu unterstützen. Insgesamt bin ich zufrieden mit meinem Krankenhausaufenthalt und würde es anderen weiterempfehlen.

Ich bin hier als Notfall gelandet, da in Mannheim kein Augenarzt war der operieren konnte. Die Aufnahme in der ZNA lief durch die Voranmeldung der ZNA des UMM sehr gut. Die Ärztin war auch bereits über alles informiert. Das Personal in der ZNA, auf Station und im OP war sehr nett. Die Ambulante Nachkontrolle verlief auch gut.

I arrived there with urgent problem. The lady at the reception was anoyed by the papers that I needed to fill in, because I am not a german resident. I was waiting there for 4,5 hours before i went to the doctor. She was nice, but definitely not experienced. She diagnosed me with viral infection, aftertelling her I have pain, she recommended ibuprofen and Dry eye syndromme drops. It resulted with me going to another eye doctor in the next two days, since my eye wasnt getting any better (surprisingly)… never again

Really bad organization. I have to go there with my mother every 4 to 6 weeks for treatment. We wait here between 2 and 4 hours every time, even though we are always scheduled to arrive at a fixed time. The way patients are treated here is a mess!!!

I am an international student in University of Mannheim and I ve a transfer from the eye doctor to the eye department at Uni Klinikum Heidelberg. I tried calling them this morning to take an appointment. I was disappointed the front-desk person doesn't speak English especially there are lots of international people who don't necessarily speak German in Heidelberg. I was asked to get someone who speaks German even though this is a hospital which can possibly have emergencies from non-German speakers.

Allgemeine Augenambulanz Anmeldung: Die Dame von heute ist sehr unfreundlich, arrogant und frech. Sie lachte mich aus, obwohl ich eine Mail erhalten habe mit dem Termin. Abgesehen davon, fragte ich sie, wohin ich muss und drei Mal hat sie frech geantwortet, anstatt normal. Ekelerregend, dass man die Hilflosigkeit kranker Personen ausnutzt.

Wurde gestern in der Uni-Klinik in Heidelberg am Auge operiert, und sitze heute vor dem Rechner, und schreibe, mit klarsehenden Augen, diese Rezension. Ich habe schon einige Erfahrung mit Krankenhäusern (was auch mich nicht daran hinderte, mich nicht zuerst an der Zentralen Patientenverwaltung anzumelden, selber Schuld) aber ein Gebäude, in dem man sich so schnell und erfolgreich verlaufen kann, ist auch mir noch nicht untergekommen (empfehle in diesem Falle eine fakultätsbezogene Linienführung auf dem Boden, erleichtert die Suche) war also froh, die zuständige Anmeldung der allgemeinen Augenambulanz gefunden zu haben. Habe sie dann nach der richtigen Anmeldung (s.o.) auch wieder gefunden. Anmeldung lief problemlos, allerdings mit viel Wartezeit (der rote Faden im Uni-Klinikum) alle anderen Abteilungen, die ich dann noch aufsuchen durfte, waren dezentral über das ganze Gebäude verteilt, was die früheren pfadfinderischen Fähigkeiten reanimiert, führten aber im Endeffekt zum Erfolg. Zur OP selber war keine weitere Anmeldung von Nöten, allerdings sehr viel Zeit, da ich für 7:30 h bestellt war, und dann erfuhr, dass meine OP für 12:00 h eingeplant war (es wurde dann 13:30 h) ich finde also, hier herrscht Handlungsbedarf; 4 Stunden Pufferzeit sind eindeutig zu viel, zumal auch noch was dazwischen kommen kann. Fazit, nehmt Euch Zeit und etwas Gelassenheit, dann werdet Ihr auch von durchwegs extrem freundlichen Mitarbeitern, Pflegern und Ärzten super betreut, und könnt dann auch nur von Allem in den höchsten Tönen schwärmen; ich werde auf jeden Fall wieder dahin gehen, und das zweite Auge auch vom hoffentlich gleichen Team operieren lassen.

Once and never again… An absolute disgrace! In this case you should take 15 minutes more time and drive to Mannheim. The man at the front desk was beyond rude. He cited the urgency of certain patients (based only on assumptions) as a “justification” for an outrageous waiting time. When asked about the remaining waiting time, he said, "The people who come with one eye in the hand have priority." It became clear that the receptionist's acquaintances had priority. My daughter, a 19-year-old girl, had a completely swollen eye and visible inflammation and was denied treatment (since this would involve a 5-hour wait and you would have to expect that everyone who came after you would be treated beforehand).

Am 26.01 war ich wegen Verletzung meines linken Auges da. Ich hatte zwar knapp 50min warten müssen aber das Auge dann ganz gründlich untersucht und ich bekam sorgfältige Behandlung. Die Mitarbeiter und Ärztin waren total nett, das ganze war unkompliziert, ich kann die anderen schlechten Bewertungen halt nicht verstehen.

Actually 5 stars MINUS. I sustained an eye injury yesterday morning. I put a fingernail in the open eye and drew a line across the cornea. The pain set in immediately and the eye watered. Then I'll go to the pharmacy first. The pharmacist said that an ophthalmologist would definitely have to take a look at it. So my husband took me to the Heidelberg University Hospital Eye Emergency Department. We were in the emergency room at 12:50. My conclusion: BAD ORGANIZATION! CHAOTIC IS AN UNDERSTATEMENT. The triage desk there is purely decorative. A preselection should actually be made at this switch. By a doctor, or by an experienced nurse or carer. But nothing is clarified there beforehand. You will first be asked how you are insured. Then a very young sister puts you in a category. I think if nurses lack the necessary professional experience, then they should not be employed at the triage desk. At first I was pleasantly surprised that only one patient was sitting in front of me in the waiting area. And I thought that a doctor would examine me quickly. The emergency room area is divided into 3 areas: MKG, ENT and EYES. In MKG and ENT, patients were treated quickly and without much delay. The eye practice didn't open until around 3 p.m. I sat there for 2 hours. When asked at the triage desk, she said that the doctor was in laser surgery but knew what to do. There were now a lot of patients coming to the eye practice. And then the madness sets in. Because the patients were called to the doctor without any recognizable system. Except for 2 patients, there were no apparent emergencies. At 4:30 p.m. I asked which system the patients were examined using and didn't get a logical explanation. I was the second patient who sat in the emergency room of the eye clinic. I was still sitting there at 5:00 p.m. When another patient who had arrived much later than me was taken in before me, I was fed up and enough was enough. We then left. Because I also had an emergency and didn't even see a doctor, I also had to pay €6.40 in parking fees. Many thanks also to the Heidelberg emergency room. Never again in Heidelberg emergency room. Definitely in the eye area. We then went to the emergency room in Mannheim. It was my turn there after 30 minutes. The staff friendly, nice and understanding. In contrast to Heidelberg, the triage switch works very well because a doctor decides whether it is necessary to stay there to be examined by a colleague. I haven't seen the doctors in Heidelberg, so I can't comment on that, but the emergency room staff are stressed and noticeably overworked. And the patient notices that. Because unfriendliness and harsh speech seem to be everyday life there. NEVER AGAIN IN HEIDELBERG EMERGENCY DEPARTMENT FOR THE EYE AREA! So my tip, as someone wrote before me, is to drive 15 minutes further. Then you can put yourself in the friendly and competent hands of the Mannheim University Clinic.

Kam mit (Notfall)-Überweisung vom Augenarzt. Die Damen hinter der Doppelverglasung lächelten nur. Notfall? Der Oberarzt wurde telefonisch kontaktiert. Diagnose (ohne mich zu sehen!): Kein Notfall, frühester Termin in 3 Monaten. Hammer. Gute Nacht Deutschland

Waren um 12:30 hier hatten um 13 einen Termin wurden nur rum geschickt, dann heißt es warten sie sie werden aufgerufen nach 2 Stunden fragten wir ob wir überhaupt angemeldet sind, daraufhin sagte sie oh anscheinend haben wir vergessen sie anzumelden UNGLAUBLICH!!!!!. Und bei der letzten Untersuchung haben wir 4 stunden auf den Arzt gewartet.😡

Ich kann die schlechten Bewertungen nicht nachvollziehen. Ich war aufgrund einer Überweisung meines Augenarztes zum Einholen einer Zweitmeinung in der Augenklinik in der Ambulanz der Schielbehandlung. Ja, es gab lange Wartezeiten und ich war inklusive Behandlung etwa 5 Stunden von Ort, allerdings wurde sich für die Untersuchung Zeit gelassen und alles ausführlich erklärt. Die Ärztinnen und Ärzte waren absolut professionell und freundlich.