1/5 João Marcos S. S. 7 months ago on Google • 20 reviews
Never
had
problems
before,
but
today
(24/10/2022)
was
one
of
the
most
frustrating
days
of
my
life!
What
a
terrible
assistance
was
given
to
my
wife
this
afternoon!
Empathy
is
for
sure
not
a
known
word
for
the
person
who
was
supposed
to
assist
my
wife
today.
My
2-year
old
daughter
is
sick,
4
day
in
a
row
with
fever,
and
even
though
we
are
aware
of
the
rule
that
you
are
only
suppose
to
call
if
your
child
had
more
than
4
days
of
fever,
my
wife
decided
to
give
the
huisarts
a
call
because
she
was
worried
about
our
daughter,
since
she
didn't
want
to
get
out
of
her
crib.
For
her
surprise,
when
she
asked
if
the
assistant
could
speak
in
English,
the
assistant
answered
with
a
short
'no'
and
turned
off
the
phone!
(note
that
this
is
a
SGE
'international'
place)...
After
that,
my
wife
tried
several
times
to
call
again
and
no
one
would
answer
her!
So
she
asked
our
neighbor
for
help
(Dutch
family)
and
try
to
make
the
call,
and
she
got
the
assistant
again
very
quickly!
What
a
frustrating
situation!
Very
sad
behavior
of
the
staff.
So,
our
neighbor
was
able
to
explain
the
situation,
and
the
assistant
asked
my
wife
to
bring
our
daughter.
Then,
when
my
wife
was
there,
the
assistant
simply
looked
at
her
and
asked
her
to
go
back
to
home
because
our
daughter
didn't
look
that
bad...
Fortunately
(thanks
God),
the
doctor
listened
the
whole
conversation
and
asked
my
wife
to
enter
with
our
daughter...
See,
I
don't
know
what
is
the
'protocol'
for
attending
people,
but
we
call
you
because
we
are
seeking
for
help.
Yes
we
are
expats,
but
we
are
here
looking
for
a
better
life,
specially
for
our
daughter.
For
God's
sake,
have
a
bit
of
empathy!
This
is
our
first
child,
we
don't
have
family
support
here,
no
parents,
relatives,
a
few
friends
and
yet,
a
difficult
staff
to
deal
just
because
we
are
calling
to
the
sge
sibellius
international
and
trying
to
ask
for
advices
in
English!
Very
disappointed
with
the
behavior
of
this
person
today...
What
a
lack
of
compassion...
