AVOID !! Silicon used too much and carelessly. In straight lines: waves, bulges, streaks. The aquarium cannot be used. It was delivered before the silicone was fully dry. What the manufacturer himself confirms. Not professionally made, very amateurish. Defects cannot be removed at home. The product was made below any aesthetic standards. I was not able to check the quality at the time of delivery as the driver left this aquarium at my front door, asked me to sign that I have received the order, and went away as he was rush. The quality and service is very low.

PLEASE READ BEFORE GOING TO SHOP! Terrible conditions - snakes in tiny enclosures, birds in small cages, dead fish in disgustingly dirty tanks. I saw a very overweight boa - pretty big in about a 30 gal viv. They use aspen for all their reptiles meaning that there is very little humidity, some of them had a lot of stuck shed. Please do not buy from this shop. Or at least complain to them about conditions!

I have been to most exotic pet shops in Stoke and this one is the best by far. It may not be the biggest but in regards to care and cleanliness they go above and beyond all off the animals are kept in some off the best conditions I’ve ever seen. Especially the Asian water monitor. I brought a few electric blue rams from here a couple off months back and haven’t had any problems. The place smells clean and there’s always fresh clear water in the reptiles blows unlike In the unconventional menagerie where everything is dirty and the animals bearly look alive. The staff here are excellent and are extremely helpful and polite.

DO NOT BUY!!!! I came to buy fish the other day and moved them into my tank with previous gold fish and now my whole tank is infected with diseases! And they have all died!. This isn't a "coincidence" as this happened with my other fish from the jungle!!!!!! And a friend of mine

Dead fish in tanks....utterly shameful.

Feels like a prison for animals. See for yourself. A parrot kept in a cage smaller than a single bed. Fish with no landscape or plants. Just glass boxes with several dead fish. Took the kids to have a look around while I shopped for stuff for my aquascape and it was depressing! Such a shame.

Shocking! Brought a reptile as the guy with the beard advised me that as I wanted something that could be handled that this reptile should be handled for an hour a day so if I go very excited with my purchase. After speaking to reptile experts as I was having a lot of difficulty I was told that I had been sold the complete wrong reptile and been given the wrong information! So I called and the women agreed that everything would be put right if I returned the animal the next day so I did but then the guy with the beard stood there and called me a liar! Apparently I had never told him I wanted to handle the reptile and he had never told me to handle it for an hour a day! The guy wouldn’t even let me speak he just kept talking over me and down to me like I was nothing! Well safe to say they will be reported to the local council.

Appalling pet shop. Mouse in complete distress for all to see, bleeding all over and red raw skin losing all of his fur. Told the staff member on this afternoon, only to be told “a vet has been to see him and needs cream twice a day, morning and night”. I asked what the cream was and she could not say as she didn’t know, I asked who puts the cream on and she didn’t know (clearly no one as managers won’t be in today either..) . I then asked to buy the mouse and pay for the treatment the vet gave and she “wouldn’t feel comfortable doing that” and her “managers will be in tomorrow”, the poor mouse deserves some privacy and care and someone who knows about him. He was visible to all including children. This is completely unacceptable. She also said if this treatment didn’t work he would be euthanised so I am fully expecting to go in tomorrow for him to not be there. Clearly not being treated/cared for and deserved to be taken by someone willing to help him not just put him to sleep. Can not emphasise how much I would avoid this place. Took a video but cannot attach!

Had a 100 gallon tank, 5x2x2 delivered, driver helped me with the tank no problems. Aquarium seems really well made with great cover glasses. Set it up now and everything looks great. Would buy again

Had a custom made fish pool for the garden. Waited near 7+ weeks for the pond to arrive . Was tacky and paint still wet on arrival. The finish was very poor and I sent a message regards this with pictures. This has gone unanswered . The fibreglass is bumpy and very poorly finished . The paint we paid extra for was like a child had painted it. The edges are no better than kindergarden painting session . For something that is going to be on display is beyond belief that they send these out and then ignore you . I would not use if you want a perfect finish and a centre peace of your garden . If you not bothered then crack on . I am disgusted and deeply saddened that I have to source the paint to get this sorted my fish needed there home as they had been in a holding tank for 7 weeks . They had no time to wait any longer. Very poor customer services and ignored emails. I would strongly avoid if you want perfection.

Spent 300 pounds on tropical fish tank and set up was told I need an external filter so I went with what they said got home and looked for reviews on the filter it was not a great review on the filter they sold me and at 100 pound was way over priced so took it back the next day to be told they don’t do refunds just credits not what I wanted but thought I’ve still got more stuff to buy then to be told there’s a 1” rip on the packaging so no credit would be given , so stuck with it now , very poor will never go back again , and the tank was very poorly made my kids could have done a better job with the sealant

Always helpful, a great range of exotic pets, a lot more fish available now, the improvements have made it so much better. My kids love it when we have to go up for anything regarding our fish. Keep up the good work.

Ordered a large tank online. I received great customer service and was kept up-to-date on my order. My order arrived early on in the day which I found super impressive as I live a good distance from Buxton.

Spent £50 on fish and they died and infection the rest of my tank. I offered the choice of either helping me out or loosing my custom.....tried to sell me over £30 of tank nutrition, my fish were years old and after one week everything dead....I did notice when I'd bought them the aquatic section looked very poor compared to previous times. They had my money and her attitude was tough luck!!

A wide range of fish, reptiles and mamals and the associated equipment and food in order to care for your pet. All items reasonably priced. Also friendly advise. The store is located on the ourskirts of an industrial estate just off the A515 Buxton to Ashbourne road. There are a few car parking places outside the store.

Ordered a 4ft hamster tank (minus shelves. We live in the Manchester area and at 6.45pm Lisa and her husband have delivered it so I didn't have to wait another 2wks due to holidays. You can not ask for better customer service now they have to drive all the way back to Buxton. The tank is the correct dimensions to the millimeter .... that's proper customer service so thank you so much

Originally I really liked The Jungle. A few of the staff members that went above and beyond to help appear to no longer work there--possibly due to covid. Since then I've only had bad interactions with the staff. I don't know her name, hind sight I should have asked, but I had an encounter with a lady that was incredibly rude and aggressive. She had no reason to be that way. I also worry for that Amazon parrot. I don't know her story but she went an entire year with ratty toys and only one sized perch. They have since upgraded that and given her new toys. She still chews and plucks her feathers, I think she would benefit from living with someone who can give her hands on attention and help redirect her every time she goes for her feathers... Most of the other animals seem to be in good shape, selection of pet supplies is and has always been nice. 2 stars simply because of that rude worker, the attitude was not needed, completely unnecessary.

Absolutely terrible shop! There were dead fish in the tanks, birds in tiny enclosures and snake vivariums that were 3x too small. The animals are not cared for, in terrible conditions and used for profit of the shop without care for their lives. Stay away from this shop at all costs. Also- the shop Owners clearly don’t know enough about their animals, there was a boa with stuck shed on its eyes which could cause it to go blind in the future.

DO NOT USE THIS FIRM: My tale of woe: I was needing a rigid rectangular shaped pond to fit into my garage. One search hit took me directly to a web page on the junglepets.co.uk website. A fibreglass pond there was 50mm narrower than the space I had available. Length and depth were also good. I purchased. After 6 weeks, the pond was delivered. I took some measurements and found that all three dimensions were larger than specified, the width (my crucial measurement) was nearly 11cm larger than quoted. (i.e. 10% larger). These made the pond 1700+ litres, and not 1350 litres as advertised. Crucially, it would not fit the space in my garage (with no way of enlarging that space). I contacted Junglepets immediately and asked if they had a pond nearer to the dimensions I needed. No answer (this would become a theme). A week later I contacted them again, and asked why no reply. “oh, I have been out of the office” (this would also become a recurring theme). They said they would look into the possibility, (change of pond) and get back to me. Guess what… no reply. After a couple of weeks I guessed that there would be no change of pond, and asked for a refund, and under the Consumer Protection act 2015 ‘goods not as described’, for them to collect the pond. The reply I got was amazing. Apparently if I check their ‘terms and conditions’ page, there they quote ‘all sizes are approximate’ and that therefore the pond is perfectly OK as it is!! The refund therefore will be under their terms, and I would bear the cost of the return. (If goods are ‘not as described’ then under law the SELLER bears the cost of return.) So as to this “approximate measurement” nonsense. All measurements are actually approximations because we are always limited by the precision of the measuring tool we are using. For example, if you are using a ruler with centimetre and half-centimetre, you can only approximate the measurement to the nearest mm (0.1 cm). In Junglepets case, their quoted measurements for the pond were all to the nearest 5mm. (1940mmX1025mmX 790mm) which means their measuring tool had at the very least 1cm (or 10mm) gradations, allowing the 1025mm measurement to be an approximation between 1020 and 1030mm. The actual measurement of this was 1135mm (110mm or (11cm) larger than described!!) So if you buy a 48” fishtank from Junglepets, they claim that if it turns out to be somewhere between 43” and 53” then that is OK.!! Without the pond being returned I could not claim my money back, and Junglepets were insisting I send it back by courier, myself bearing the cost…… I engaged a courier (£162) and advised Junglepets that the pond would be returned to them, and that I would be seeking this cost to be added to my refund, and that a failure to do so would result in an action in the County Courts. Oh! Suddenly they could collect the pond. I waited… and waited. After more ‘out of office’ and ‘on holiday’ excuses 3 weeks later the pond was collected. And I waited for my refund…..The legal time limit for a firm to provide a refund after return of goods is 14 days. This came and went. No communication at all from Junglepets. I sent a final demand for refund, giving two choices, payment within seven days or Court action would automatically begin. Suddenly more excuses and apologies, and they would refund by Paypal….. but of course there was one more nasty little trick from Junglepets…. They dated the payment to start the process at the very end of the ‘within seven days’ deadline I had given them. As I paid by card, completion took a further 3 days. I can think of no good reason for them to do this….. Quality of product: 0 points. Quality of customer service: -4000 points. Time from receiving the pond until refund: 5 months.

Came in for a little look while working across the road, good little pet shop with really good prices

Staff were helpful with advice when my other half and son went to purchase some tropical fish. Everything is absolutely right with the tank set up we have (sought expert advice prior to purchasing fish and subsequently). We are on day 6 and only have 2 of the 8 fish left alive. One died within an hour of being housed and one per day since. £20 absolutely wasted. I don't want to contact as many have stated here and on other social media platforms that you can face confrontation and I am not currently up for that after being ill. I wish I had read these reviews first!

Great bought a hamster and they recommend really great things that it loves

we took the grandson and set the husband off on a koi pond lol

Knowledgeable and friendly staff. Helped me find exactly what I needed.

I was not happy with the look of some animals such as birds one was stressed and had pulled its feathers, I asked a member of staff and their response was “it’s supposed to look like that” even though the bird was bleeding, I may be using this establishment again but only to save the animals.

Very much aquatics and reptiles rather than more common domestic pets. Many snakes and exotic spiders, and both tropical and cold water fish. Fresh food out for all animals, and looked clean.

ITEM DELIVERED BROKEN!! ABSOLUTELY DISGUSTING CUSTOMER SERVICE AFTER. I purchased a glass gerbil/hamster tank via the website. No email confirmation given. I had to call to get confirmation of the delivery date after paying an extra £35 delivery charge. Poorly cut glass, silicone work is messy to say the least. Glass tank delivered cracked! I had to phone 4 different times 10 minutes after delivery was made to report damage, in the end Lisa was extremely rude, never apologised once, blamed me for damages and was very argumentative throughout call, calling me a liar. Never apologised once for any inconvenience. Glass is 3mm thick which is so easily broken! I am at a loss, no refund or replacement offered at all. They obviously have had this issue MANY times before and have thier excess ready made better than their homemade poorly made, bad quality glass tanks. AVOID THEM!

Very dirty place

I love this shop, and i made a new doggy friend called Max today, I saw some fantastic koi carps outside but unfortunately I no longer have a pond. These are my new Plecos. I've never had a girl before so can wait for her long fins to come in.

Ordered a gerbil tank from them came within 2 weeks Helpful staff and friendly delivery

Very helpful staff

Out of town pet shop. A must to visit.

Excellent service we were in the market for a rabbit and she helped us pick one out with excellent information but the best part was the honest personality when selling us it

I must say that Mike Barber and the team are fantastic! super happy with my two green iguana's, well worth the 115mile road trip, very down to earth and understanding, one of the cleanest reptile shops i have been in outstanding Solection! Keep it up! (also must say thanks to the guy at the till for Lending us the tape measure!)

I went to the Jungle to look at their shop made Gerbil tanks. I saw they had really bad reviews online but I was willing to give them a chance. So I made the long journey there and went inside and.... The glass panels don't sit flush, there's excess silicone and the lid on one or two didn't sit flush. Keep in mind these tanks cost hundreds... Not only that but I was the only customer within the shop and I spent a good 10 - 15 minutes milling about looking at these expensive tanks yet no one came to me to ask if I needed any sort of assistance. I decided I wasn't satisfied with the tanks so I went home. Jumped on Amazon and ordered a 200 Litre Aquarium and some Rodent Mesh....I'll just do it myself at this point..

All good

Great shop and expert advice really gal I came across it

Great place for all your reptile and aquatic needs all animals on display are well cared for and kept in clean tanks and vivariums it's also reasonably priced Its well spaced out and social distancing is adhered to

Large selection of well looked after aquatics, reptiles and fluffers. The shop parrot always has his beady eye on you. Friendly and helpful staff.

Shop quiet, social distancing and requests to stand back when we laxed, was appreciated. Excellent customer service, helpful and friendly. Well stocked and all animals looked cared for and knowledge base was exceptional. Many thanks

Sold us tanks unfit for propose. Seals untidy. Seals leaking. Glass not polished or cut Staight. Danger of being cut. Glass not level. Plastered with silicone all over them. Asked for refund as didn't feel replacement would work as they just can not build simple tanks to a good enough standard. Would not give any sort of refund. Stay will clear of them, nothing but robbers and cowboys to the highest standard.

Lots of pets and things for them

Lovely pet shop

Awful animals neglected and staff don't have knowledge of the animals they are apparently licensed to sell

Good shop

Not much choice on coldwater fish not very inviting look 🤔

Disappointed in the lack of stock and equipment 😕

Poorly kept tarantulas

Really helpful staff, very knowledgable and good prices

Unique pet store with a great variety, stumbled across this by accident and was not disappointed

Staff very friendly and helpful

Visited 2 weeks ago, bought couple clown loaches and 4 widow tetra to add to my tank. A week later the whole tank had white spot infection (first thing introduced in 3 years to the tank) the new fish were especially infected I have lost both the loaches a week later even after medicating the tank. I have not made contact as I'm annoyed lost 2 expensive fish at £25 and risked all my others. I would not except any replacement fish even if offered. Be warned. Wish I had read reviews prior.

A bit Small

Dead fish in the display tanks. Tortoises in the wrong setup with the wrong feeds and wrong substrate. Rabbits and guinea pigs kept together in a tiny cage - any good keeper should know they should never be kept together and a depressed looking parrot in far too small a cage. I’ve seen crested geckos in there in completely the wrong set up. Cresties need a tall tank with a tonne of foliage, not a tiny tank and a twig for decor. I enquired some months back about a larger tortoise table as I wanted to upgrade and was told that tortoise tables aren’t suitable and they should be in a vivarium. This is such bad advice and they should take a look at the tortoise protection website for correct setups. Tortoise need to thermo regulate their body heat and they can’t do this in the vivariums they are housed in at the store. Also red peppers is a no feed for Russian tortoises and the substrate they had in their vivarium can cause impaction. I visited yesterday and see they now have lots of tortoise tables on offer despite me being told they were the worst kind of housing. I was looking yesterday for a tank for some frogs I’ve had dumped on me, but was abruptly told I could only shop for essential items. I think suitable housing is kind of an essential. This was the same guy who fed me rubbish about the tortoise table. He certainly needs some customer service skills. The aquariums look like they’ve been put together by a 5 year old. More sealant than glass in some cases. Basically, avoid this place like the plague.

Very good and nice people

Lovely staff but felt sorry for some of the animals. Gerbilns only had a very small amount of bedding to dig in, nowhere to hide etc. The snakes and fish were kept well

Fantastic, friendly shop with a wide variety of snakes, reptiles, spiders and fish as well as birds and rodents. Also, everything you need to care for said pets. Staff are always happy to have a chat and are knowledgeable and passionate about the pets in their care.

Super

ABSOLUTELY SHOCKING CUSTOMER SERVICE AND ATTITUDE! I would advise anyone to avoid this business if looking to purchase a tank/pond. The pond was damaged on arrival and they were in no hurry to either replace or send out a repair kit. Their excuses were all to do with covid, however as a business, you would expect them to have a business contingency plan in place for any workplace interruptions - they do not! Very unprofessional and amateurish and the product was of an extremely poor quality.

Brilliant place a must go