Definitely not a 4 stars hotel. We stayed there 3 nights with a kid and were disappointed with the service. Good points (unfortunately not enough): - location is amazing, very close to the castles and an amazing view on the lake - rooms are small but clean and modern - breakfast is good with a lot of choices Bad points (unfortunately too many): - spa/sauna area is way too small for the number of guests. Yes there is a pool and 2 saunas, but it is way too crowded to have quite time - food options are very limited, we arrived at 3pm and wanted to eat - the bar and restaurants are closed so we had to go to the traditional restaurant around the corner - the hotel doesn’t have a parking, they make you pay 12€/day to go on the tourist parking next to it (this is not even mentioned during booking) - last but not least, we ordered room service. First surprise is that you have to pay 10€ on top if you want the food to be delivered in your room (first time I see this, especially in a 4* hotel), otherwise you can pick it up yourself and you’ll get a free drink (really?). The lady told us that the food would come in 45mns/1 hour. After 1 hour 30, I called again to have an update : « we are late but the kitchen is working on it ». Another 30 minutes later, the burger came with the meat being uncooked (I asked for medium cooking). Overall the place looks (and only looks) super nice, service is terrible. We will not come back for sure.

Even though the hotel is on the pricier side, it was worth every penny. We had a comfort double room and could literally see both castles from the windows, which was especially stunning when they’re illuminated at night. The hotel is also modern and has a beautiful interior design and spa area, all staff was very professional, friendly and the delicious breakfast with a view at Schloss Neuschwanstein was the cherry on top. We would love to come back another time to go hiking in the area and enjoy the beautiful landscape.

Rooms were nice. Location and view are amazing! Desk staff were... Not particularly useful. We initially called them to book one room with two beds. They said they didn't have one, so they had us book two rooms. When we arrived, we were given two rooms, with two beds each in them. Great hotel if you want to see the two nearby castles, since you are easily in walking distance of both. Could sit outside our room on deck chairs and listen to horn players in the distance.

A mixed review: the location of the Ameron Neuschwanstein is ideal for anyone wanting to visit the castle, and the new half of the resort is beautifully designed (the older part, not so much, and the rooms there are very small). The service was mostly very good - BUT there were quite a few niggles that took the shine off our holiday. 1) I realised when we arrived that I'd foolishly left the charger for my iPad at home. I asked reception if they had one that I could borrow for a couple of hours - and they said no, they didn't! Weird! I find it hard to believe that a 4-star hotel catering to international guests doesn't have an old iPad charger lying around somewhere (especially as there were quite a few hotel iPads visible!). 2) The hotel's Lisl restaurant requires you to reserve a table in advance, but that night's menu (which has a very small selection) is only made available at 6pm each evening ... so you just have to hope that you like what's on offer that night. 3) We reserved a table one night anyway, but just as we were taking the first sip of our drinks the manager arrived and started setting up a baby seat at the adjoining table, literally within arm's reach. The child was carried in a moment later, and the manager looked up and noticed my wife looking a bit apprehensive ... because we'd all seen that particular toddler screaming around in the lobby with his two older siblings earlier in the day, running in and out of the auto doors repeatedly, while the mother buried herself in her mobile phone, unconcerned. The manager looked at my wife and asked loudly: "IS THERE A PROBLEM?" (even though she hadn't said a word; was just looking unhappy!) He shuffled the baby chair back from our table by maybe two or three inches and then left. I don't like making a scene in public, so I followed him back to where he was standing and I asked, very politely, if we could be moved to a different table. He told me, no, all the other diners had so many requests of their own so he couldn't help me, and said that this was a family restaurant so we just had to stay put. I said, in that case, we'd pay for our drinks and go eat elsewhere, as the waiter had only just taken our order and the kitchen wouldn't have started preparing the food. (30 euros, by the way, for a glass of wine, a draft beer, and a Coke Zero!). He agreed. He started arguing with us as we were leaving, trying to tell us that we couldn't have our food in the adjoining bar - I pointed out that we didn't WANT any food in the adjoining bar, because we'd cancelled the order, remember? Not sure what that was all about - I can only assume he'd misunderstood, perhaps because of the language barrier - and he finally brought our drinks over, with the 30-euro bill, and we drank them and left. At no point had he apologised or made any effort to smooth over the situation. Very, very poor people skills, and not what you expect from a restaurant with upper-class aspirations. 4) The room service menu is extremely limited. 5) This is a purely personal thing but ... there's no hot chocolate available in the hotel! They have a lovely (gas) fireplace in the lobby, with comfy chairs, in this Alpine setting ... but you can't order a hot chocolate and cake to enjoy while you're sitting there! There's tea or coffee, and just one dessert available - some kind of strudel thing that didn't taste too good. 6) Lastly, my son had a room in the old section of the hotel (very small, despite being a so-called double). His room had guest slippers provided; the room that my wife and I were in, in the new section, did not. Our in-room coffee maker came with sugar sachets, his did not. One of the coffee cups in his room had a large chip on the lip. One of the curtain hooks in our room, the corner one, was missing, meaning you couldn't close it entirely to block the early-morning light. Small things, all of them ... but it's the small things that often make the difference.

Recommend to stay at this very premium hotel for a night (2 nights for us) enjoy evening and morning in the area without the day tourists. Ask for room with lake view as in my photo.

We stayed in family room, in what it appears to be the newest branch of the hotel. Amazing room! Every detail was well thought and our room had serene lake views from both windows. Breakfast was very good in a beautiful corner of the hotel with great views of both castles. Service was excellent throughout.

I booked the junior suite overlooking the Alpsee with the intention of proposing to my now fiancé whist here. I could not have been happier with everything from the moment we got there. The location is outstanding for views, the room we stayed in was perfect and the staff couldn't do enough for you. Will deffinately be back.

Wonderful resort, situated just by the Alpsee lake. Great service and food. Just across the road from the Hohenschwangau castle and the closest possible to Neuschwanstein castle.

Absolutely loved our stay at this hotel. All the staff were incredibly helpful and kind. Rooms were clean, spa was a great temperature. We had ate at the Ludwig bar and service was great there as well, with delicious drinks! All positive things to say from our group. Highly recommend staying here!

Great view from our room. It had rained before we arrived, which made the temperature of the room bearable. No airon, only a fan. We're able to walk to both castles!

This hotel is impossible to book online you have to call during their office hours. Rooms are way too small. Their idea of a king bed is two twin beds shoved together. The beds are also very hard and we found some pillow cases stained. The thermostat can only be moved three degrees up or down.

We came for 2 (29.07.23-31.07.23)nights in a junior suite.We want to note that on the day of our arrival in the room was very dirty and we immediately went downstairs to the reception and asked to clean us.Exactly, in the corners of the room were wisps of dust, under the bed and at the headboard of the bed was dust, mirrors were stained with children's handprints, glass doors were also dirty.It was a feeling that the floor and carpet is not vacuumed at all.When we looked under the sofa (it was unfolded so that 3 people from our company had a sleeping place), we found there fallen leaves, wrappers, hair and, of course, dust. In the dresser under the TV were hair and feathers (we have no idea where they came from).We had the impression that there was only superficial cleaning, but no more.When checking in, the towels were dirty (tonal base or auto shutter, which was not washed).On the towel dryer in the bathroom was also dust, accordingly, to hang there towels was impossible. The only thing we liked was the breakfast on our 1st day because there was a man over 50 with a mustache (sorry, we didn't ask his name) and he was great at his job and very nice.The next day when we came for breakfast he was gone and all the staff were confused, tables were not cleared, guests could not get a seat, we had to find a waiter to ask her to clear the table. We had the impression that the service on our 2nd day was useless. Also our friend had a birthday and we asked for a cake and congratulations for her in the room.(cuz we notice it when we book a hotel on the booking, but we don’t get nothing, so we go to reception to remind them)And the girl at the reception assured us that it will be exactly a cake and a candle, for a festive mood.Alas, we brought macaroons and a note.Naturally, we were upset, as we expected something else.Total, if you want to book this hotel think twice.Cleaning is terrible, service at the reception is absent and they can only apologize for the inconvenience, but not solve the problem.Service in the restaurant depends on who works on a particular day and not always equally good.Also in the pool during the day a lot of water, which no one cleans up, so take rubber slippers and be careful.

My wife and I just completed a 4 night stay at Hotel Ameron at Neuschwanstein. We took our two dogs and they even provided dog beds and food bowls. We were very satisfied with everything. Hotel Ameron is an excellent hotel in a beautiful location. Our room was very comfortable, service was excellent, and the breakfast was great. The best feature about staying at Hotel Ameron was the fact that after 5:00 PM all of the bus tourists leave and you can walk around the lake and castle areas in peace and quiet. This was an unexpected bonus and made staying there even better. We would highly recommend Hotel Ameron Neuschwanstein for anyone visiting the area.

Wir waren drei Tage dort. Ich kann das Hotel nur weiterempfehlen, die Zimmer sind gut und sauber, der Ausblick ist traumhaft, im Spa gibt es eine gemischte Sauna und eine nur für Frauen, Tee ist im Spa für Hotelgäste inklusive. Das Frühstück ließ keine Wünsche offen und war einfach überragend. Die Mitarbeiter sind sehr aufmerksam aber nicht aufdringlich, was sehr angenehm war. Außerdem ist die Lage nicht zu überbieten.

We stayed at Alpenrose Junior Suite on the very top floor, which directly overlook the beautiful lake. Refreshing to take a swim in the early morning as the sun rises or take a stroll along the lake as the sun sets. There was a thunder storm the night we checked in and it was one of a kind experience directly viewing from the room. Daytime was filled with beautiful sunshine 🌞 Fabulous dinner experience and all the staff we came in contact were absolutely wonderful. Thank you for making our stay memorable 😊

Wir waren für zwei Tage im Jägerhaus und total beeindruckt vom Ausblick auf das Schloss Neuschwanstein. Einen Stern Abzug gibt es für das Zimmer. Zwar war unsere Junior Suite sehr schön eingerichtet, allerdings hatten wir uns nach der Beschreibung eine andere Einrichtung vorgestellt (ein größeres Zimmer ohne Deckenschrägen mit normal großen Fenstern) Obwohl wir im zweiten Stock waren und sich im Haus kein Aufzug befindet, haben wir den angebotenen Gepäckservice nicht in Anspruch genommen. Dem Personal geben wir 5 Sterne, denn wir wurden sehr freundlich empfangen (und das authentisch). Und auch das Frühstücksbuffet verdient das Prädikat 5 Sterne.

Hotel mit super Lage. Allerdings haben uns ein paar Dinge nicht so gut gefallen. Wir waren im Jägerhaus untergebracht. Leider wurden wir nicht darauf aufmerksam gemacht, dieses Haus hat keinen Aufzug. Das sollte deutlich erkennbar sein vor Buchung. Da wir im zweiten Stock untergebracht waren, war dies nicht so toll, zumal keiner anbot mit den Koffern zu helfen. Kosmetiktücher im Bad waren leer, die Badetasche für Spa fehlte. In unserem Zimmer sollte laut Beschreibung Klimaanlage sein. Das war dann wohl diese wertlose Säule. Trotz höchster Stufe kam die Zimmertemperatur nicht unter 27 Grad. Das Zimmer verfügt über zwei Nachttisch Lampen. Das sind die einzigen Lichtquellen im Zimmer. Eine davon war defekt. Tische auf der Terrasse haben Glasplatte, bei allen Tischen waren noch die Klebereste vom Vorabend zu sehen. Sehr zufrieden waren wir mit dem Frühstück. Das lässt tatsächlich keine Wünsche offen. Gerne hätten wir nachmittags einen Cappuccino im Hotel getrunken, leider ist die Bar aber geschlossen. Fazit...Hotel punktet mit toller Umgebung. Weiterempfehlen werde ich es aber nicht.

Of all the hotels we stayed at for our European vacation nothing compared to AMERON Neuschwanstein Alpsee Resort & Spa. This hotel was an extreme pleasure to stay at. They either had brand new buildings or completely renovated buildings and all had amazing furniture and fixtures. The mattresses on the oversized beds were first rate and extremely comfortable. There was a huge deep bathtub, a first I had ever seen in a hotel bathroom, which my wife and I took advantage of every night. The large shower with its rain fixture had plenty of pressure to make for an enjoyable shower experience. The private toilet section had a bidet, which you also seldom see in a hotel. If you stay at a room with a view of the lake you won't be disappointed for the view was extraordinary as was the color of the water with the Alps in the background. This hotel has the perfect location and had everything you needed to visit King Ludwig's castles: all transportation and or paths leading up to the castles were within a five-minute walking distance. My only disappointment is that we didn't book a longer stay.

Schöne, riesige Hotelanlage an einem tollen Standort. Das Hotel besteht aus mehreren Gebäuden und ist direkt am Alpsee gelegen. Aus dem Restaurant schaut man direkt aufs Schloss Neuschwanstein - spitze. Sehr leckeres Frühstücksbüffet, Abendessen auch sehr lecker - aber natürlich etwas teurer. Wer Ruhe sucht: Das Hotel an sich ist super ruhig. Wegen der touristischen Attraktionen ist es tagsüber allerdings sehr voll im Ort. Abends, wenn der Touriansturm vorbei ist, genießt man aber eine unglaubliche Ruhe. Der Pool im Spa Bereich ist recht frisch - aber das ist meckern auf hohem Niveau.

The best hotel stay we’ve ever experienced. We travel internationally every year and have stayed at some amazing hotels but the location and service of this hotel was more than we expected. The front desk at check in spent the time providing us information of the property and helping us make dinner reservations. We took full advantage of the spa which overlooks the lake and mountains for a spectacular view. Although there were large crowds, the property was quiet and eventually everyone cleared out by the evening which allowed us a peaceful walk up to the castle at sunset. We nearly had a private viewing from the bridge. In the morning the lake was a great place to take a swim in the most clear mountain water you will experience. Lastly, we left our passports at the hotel and they helped us get them mailed to us in time to make our flight. We will definitely return and tell all of our friends and family of this outstanding hotel and staff.

The hotel would have been more satisfying if at least the wellness and spa were more organised. we have booked 4 weeks ago and we have contacted the reception, but unfortunately no one told us that we should reserve for the spa appointments, honestly we came here to spend a relaxing weekend knowing that we have the opportunity to use the Spa services such as the body massage and facial swan and even Manicure and pedicure, we could only use the sauna and the swimming pool, and at the end they told us we are fully booked, we are staying for two nights , This was really unsatisfying and we were really upset, could not imagine to get such a response from a 4-5 star hotel, (Even if you have a shortage of employees you could at least inform your customers so that they will know how to handle the situation or simply it would be more organised)Moreover , with such a price value (it is considered a high price hotel) we were expecting much better cooperation

Very modern rooms, great comfortable bed and shower, very quiet surrounding. Amazing breakfast. Only downsides parking is not free and costs of 20 euros a night, and the pool could be bigger.

Great hotel! Checked in very late for only 1 night stay, but all the staffs are super friendly, they also taught me how to arrange travel schedules around the area. It’s super close to the trails to both castles, very convenient locations. The spa was awesome too! Will definitely come back!

Wow ! Probably one of my favorite places I have ever stayed at From the moment I walked in I was greeted with a smile everything was so easy and accommodating. Spoke to a few people from the front desk Sophia and Kati But everyone at the front desk and all hotel staff where so polite and helpful . Room was clean and exactly as advertised It’s the best location for both castles it was romantic and just perfect the food was amazing I hope to make it back some day Thank you to everyone !!

We had a very pleasant stay, nice staff, very good restaurants, magic place. The castles around are one of the best I ever have seen. I give 3 stars, because I forgot very specific charger in the room, and just two hours after the checkout I had phone call to the reception desk, unfortunately after several reminders from my side in the next days, they said, that they can’t find it.. Some one of their staff is not deserving the trust to work in such place. My advice- enjoy the stay and don’t forget nothing in the room 😎