Do NOT come to this hospital under any circumstances!! you will sit in the ER for 2 hours for absolutely no reason. there's no pharmacy, no food or drink, weak A/C, NOTHING. if you want to come here to rot, great place for you . doctors all have tattoos and all staff are just laughing and joking with each other while you sit in there and rot. unreal.

I’d rather go to a vet clinic than this ER. And you’ll probably be treated more humanely as well. The pregnant triage nurse yelled at me to stay still while she was attempting to get my blood pressure. I was shivering uncontrollably due to a reaction to an IV from the infusion clinic. None of nurses would speak to me and just acted like I was an annoyance while they all pretended to work. Clearly they don’t like working there and have no empathy or want to care for their patients. The worst ER experience of my life. I’m a cancer patient who’s immunocompromised and was thrown in a storage office and forgotten for hours. I was in a better state in the infusion clinic. Do not go to the ER if your life depends on it. Drive some where else.

I went to the ER of Queen Medical Center in April 2023, because of a suddenly diarrhea and vomit, and I was super cold and tired because of dehydration. It was a big shock for me to see how careless they treated me. The nurses were talking and laughing at my dress & my husband was not with me. They cared about my white dress more than my needs. I heard a rude nurse was laughing and saying “she is wearing wedding dress.” She constantly asked me “why your husband is not come with you?” Even after I told her my husband was going home to take blanket for me. I even heard them said “She acts like more sick than she is.” I was super angry with their words, and what made me more angry is their slow reactions with me. There are more than 5 doctors and nurses gather in one small room, doing nothing but chatting and laughing at me. I went to there at about 4:30pm, and the lab test seemed never be done, I got infusion after 7:30pm. I asked for a blanket at very beginning when I stepped in the ER because I was super cold , but didn’t get until I was angry and told the rude nurse that “I hate you!” She asked me why, I answered “ because you don’t care about me, and you laughed at me.” I will never go to Queen Hospital’s ER room again, I would rather to go some urgent care clinic, which are more friendly and more professional, and the most important, more efficient. I wasn’t finished the infusion until almost 11:00 pm. The nurses didn’t even know what a dehydration patient looks like, they didn’t even know why I was so weak and cold. I think Queen Medical Center doesn’t care of patients too, otherwise why it didn’t improve their services to get a better reputation? Why it didn’t fire some careless nurses and doctors?

Worst emergency room ever. They’ll have you wait outside for hours and then charge you for all that time, be expected to pay thousands for literally no help at all. When I came in for 3rd degree very bad sunburns they did nothing but use a cream on me that gave me a big allergy reaction which left me a scar now. My insurance has been trying to reach out to them for almost 4 months and they do not answer, I’ve called them multiple times and no answer. When I was there they told me my insurance WILL cover, and now they’re charging me saying I should not have come for it’s my responsibility to pay for literally nothing expect horrible service and a lifetime scar they left on me. Save yourself time and money and do not come here.

I had too much to drink and I was having a bad psychotic episode and needed to see someone. They brought me in and sat me down in an area but they left me by myself. I started moving the chairs around to get someone’s attention as a call for help. A nurse came and told me to stop moving the chair around. I got hopeless/angry and left tearing my wristband off while walking out. Nobody even cared I was just leaving, didn’t say anything or tried to stop me. I ended up walking around Honolulu for another while trying to get anybody to help me. I eventually made it to the Army hospital to get seen. Idk how a hospital can just let a drunk person who told them that they were going crazy and needed help to be left alone or just to be let out to the streets of Honolulu in the middle of the night. To be fair I was drunk and only semi-cooperative but you need to act faster on a patient with a mental episode /suicidal or depressive thoughts because you might not have a lot of time.

I was in a lot of pain today. I went to Queens emergency room for some relief. There was an older white gentleman working the ER. He was tending to everyone in the best ways possible. Some people were difficult and he had the patience of a monk. There was a child and he made the kid laugh and feel better. I was in so much pain and this man took care of me, kept checking on me, gave me a blanket, snacks, juice, and talked to me one on one making my horrible pain seem easier to handle just from the great hospitality. Idk if its Queens superb training or this man's love for his job, but I am forever grateful for treatment I received today ❤

Took my other half there and he waited too long just too see anyone. So he left without seeing anyone one to treat his symptoms of just shortness of breath.... I feel like they really dont care if your dying. Next time we'll just head straight to Straub.

I went to Queen’s on 11/3/2022 with abdominal pain, I was told there were 2 issues going on (after the results of my CT scan were read). Lab work was done as well. Upon pickup of my meds, I noticed that only 1 prescription was written…I’m no doctor, so I figured the one medication would help both issues. When I had no relief of one issue, I called Queen’s ER and shared my concerns of being treated only for 1 issue. I was told that I needed to come back to the ER because I was experiencing “new pain.” Again, I explained that I had the “same pain” I presented to the ER with, I was told of the second issue after the CT, as it too was noted in my discharge papers. The woman on the phone (at Queen’s ER) said that I still had to come in because the doctor that’s there doesn’t know my case. However, I have everything in writing!!! All THAT DOCTOR needed to do was read the notes and call the prescription in…It hasn’t been a full 24 hours. They are already billing my insurance for a CT scan that showed them the second issue that they’re NOT TREATING ME FOR!!! I will go to another ER and let them bill my insurance first…Queen’s will not drain my insurance by partially treating me so I will have to go back. Unbelievable!!!

Literally the worst emergency department I have ever seen!! I’m a doctor and I was having an asthma attack. No one saw me and eventually I left and got treatment elsewhere. Quite the disgrace to the medical profession. As patients we put our faith and confidence in medical staff to do the right thing. You all should be ashamed of yourselves. Even the jackass security did nothing as I’m wheezing away. Shameful!!

Regarding handicap parking there are only couple of floors that have handicap parking and each of those floors only have 4 stalls each. They definitely need more handicap stalls. The good thing about parking is that if you have been here more than a certain amount of hours you can get a validation and then it’s $5.

Incredibly friendly, helpful, and professional staff at the ER. My son injured his ankle and we were seen, had X-rays taken, and had those x-rays read in less than three hours. The intake nurse, ER nurse, and ER doctor we’re all very knowledgeable and respectful. If I needed an ER near Waikiki again, I would choose Queen’s.

If you really have emergency, do not come here or you will waste literally hours just to get helped. Worst ER ever, the wait time you get here is way longer than what you get at a little clinic. The best thing you can expect here though is a crazy expensive bill for the time you wasted here, good luck.

Had to have emergency surgery, they gave me, the best care I've had. Thank God for this hospital, and the staff.

Very complete & thorough trauma checkup. Nurses Grace and Ashley went beyond to give food when needed, wheelchair transport when leaving, and a shirt to keep me covered when mine had been lost

I was having severe abdominal pain and the staff was very kind and prompt in their assessment and diagnosis. They provided pain medication and gave IV antibiotics for my infection. Thank you Phoebe and Mrs Beck especially for your nurturing spirits and the extra time and care you gave to answer questions and educate me.

I'd just like to shout out all of the excellent staff in Kinau 3 and how they worked in making sure I was informed and had my needs met. I came in for an unknown infection of my leg that turned out to be a lot worse than I had enticipated going in. The Dr. and wound care team worked very diligently in identifying and prescribing the correct antibiotics and medication. I spent a total of 3 nights in the hospital and each day was handled with professionalism and care. Upon leaving they ensured I had everything I needed to continue to take care of this wound and clear it up before I made it back to Big Island. I've had other health problems at other emergency rooms and spending time there is probably the hardest part while you wait to see what the next steps are. People usually get impatient and start going stir crazy. But I promise if you be patient, polite, and courteous your time can drastically change compared to some of the other reviews for this hospital. Let them do their work and care for you. I'd say I'd love to come back but I'd prefer not going back to the hospital in general 😆

Worst er in Honolulu they were cold and uncaring go to straub or kuakini or kapiolani but don't go to queens

Don't let Paige stick you with a needle, she's inexperienced, will do serious damage to tissue, and shows absolutely to remorse that she tramatizes people.

I’ve been admitted to this hospital through the ER twice and my experience has been great both times. ER is fast and professional! One of the best ER’s!!

i don’t normally write reviews, but i truly appreciate all the help i got from queens medical center. They were very patient with me and gave me a lot of answers i was looking for. I really appreciate them!

Absolutely awesome environment and the nurses and doctors are super nice and helpful very understanding I was so happy with this visit

My mom was recently admitted to Queens after going to the ER because her blood pressure was 87/61. Thankfully, the doctors did stabilize it to an acceptable level. While I’m happy with the treatment of her emergent symptoms, I’m extremely dissatisfied with the diagnostic rigor on investigating the underlying cause, which bordered on medical malpractice. I informed her doctor that her normal blood pressure across decades was about 100/50, and it had only recently started wildly swinging (of which this incident was an example); I informed her doctor that only a few months prior she had another ambulance ride to the ER because her blood pressure was 241/100. I told him that her own blood pressure cuff had measured it, the paramedics in the ambulance measured it, and the hospital measured it. I asked about what conditions could cause swings like that and requested testing on the matter. The doctor told me that he didn’t believe it, took no investigative steps to check the medical records to confirm said history, would not speculate on any potential causes, and instead said that he could only work with what he had personally seen there. I had not realized that Queens hospital policy on patient medical histories was that only events witnessed by their own staff are considered diagnostically relevant. It’s astounding it’s hospital policy to not consider reported medical history in diagnosis, even history confirmed by a second present witness. No diagnostic steps were taken in regards to testing for conditions that can cause blood pressure swings and not just the observed low blood pressure. I’m just a layperson, but even I know that if someone has to be rushed to the ER once for low blood pressure and once for high blood pressure within two months and no one is testing for why there’s blood pressure swings, that sounds like malpractice — especially when the patient and their caregiver are asking for said testing. They’d probably be great at treating you if your ailment is something obvious to diagnose, like a broken bone poking through your skin; however if you need someone to figure out what’s wrong with you, you shouldn’t bet your life going here — the doctors won’t listen to you.

They are to busy in the E.R. to give proper medical care... The worst time to be sick and go to this place. I am a patient here but I'm considering other options. They where busy, but I never got discharged with such severe pain. They had a lack of empathy or just overworked nurses, some with attitudes... have had pretty decent encounters ..but this one was horrible I have to get seen again after spending hours here as I'm still in pain.

Nurses are phenomenal and the bedside manner of them and the doctors is amazing. I came in pretty sick and dehydrated the other day at about 3 in the morning and as they were checking me in and taking my blood for testing I passed out and i’m not sure how long I was out but when I came to tons of doctors and nurses were at my side and rushing to try to figure out what was wrong and finish taking all their test. As a 19 year old, this is my first time living away from family, so all of this was really scary for me. There was 3 girl nurses who really made me feel safe and in great hands, i was pretty out of it so i only remember one of their names, nurse Kara. One of the other ones, a younger girl nurse really took the time to make me feel comfortable and checked in on me quite a bit as I awaited results. The doctors also did great keeping me updated and making sure I got what i needed and outta there. Thank y’all for being so good to me!