4/5 Patricia J. 1 year ago on Google
Honolulu
Kaiser
Urgent
Care
staff
were
superb
in
their
caring
attitude
&
attention
to
the
little
things!
I
had
hip
pain
for
a
week
&
had
been
seen
at
the
emergency
department
last
week.
Despite
the
pain
meds
and
care
at
the
ER,
I
was
still
in
pain
a
week
later
and
even
with
a
cane
barely
able
to
walk
to
my
bathroom.
Not
only
did
Kaiser
nurse
advice
line
get
me
in
to
the
clinic
within
2
hours
when
I
couldn’t
get
an
appointment
with
my
own
doctor
but
arranged
for
a
wheelchair
for
me.
That
care
continued
at
the
clinic
reception
desk
who
assisted
with
the
check
in
when
it
was
obvious
I
couldn’t
reach
the
payment
device.
She
kindly
helped
with
that
and
told
me
about
the
different
chairs
in
the
waiting
area
to
accommodate
my
pain!
I
was
waiting
&
promptly
on
time
a
nurse
came
&
got
a
wheelchair
and
assisted
me
to
the
urgent
care
area.
They
even
made
sure
the
room
was
big
enough
to
accommodate
the
wheelchair!
They
brought
a
warm
blanket!
Then
the
physician
did
a
thorough
discussion
&
exam
and
really
listened
to
what
was
going
on
and
what
I
was
concerned
about.
She
discussed
options
and
took
the
time
to
explain
everything.
She
ordered
a
walker
for
me
to
help
with
mobility
and
a
referral
to
orthopedics.
She
even
discussed
acupuncture
with
me
as
an
additional
therapy.
Super
thorough!
But
it
doesn’t
stop
there.
The
nurses
made
sure
I
was
wheeled
over
to
pharmacy
for
my
meds
and
since
my
escort
had
to
leave
for
another
urgent
patient,
he
made
sure
the
pharmacy
staff
knew
I
was
waiting
on
the
side
in
the
wheelchair.
The
pharmacy
staff
took
the
time
to
come
out
to
me
and
get
the
information
for
the
meds
and
when
it
was
ready
they
came
out
to
wheel
me
up
to
get
it
&
assisted
with
the
payment
device
which
I
could
barely
reach.
Afterwards
the
pharmacy
staff
called
security
to
escort
me
to
the
elevator
to
the
parking
garage
and
he
wheeled
me
all
the
way
to
my
waiting
car!
Above
and
beyond
excellent
care
and
superbly
caring
staff.
The
way
health
care
should
be!!
I
thank
them
all
for
making
a
very
painful
day
so
much
better!