1/5 Eugene K. 4 years ago on Google
This
is
an
excerpt
from
an
email
I
wrote
to
my
actual
(perfectly
fine)
travel
agency
that
used
these
guys
as
some
kind
of
intermediary:
"This
concerns
Diamond
Head
Vacations.
Specifically,
we
have
to
confirm
several
of
our
events
through
them
and
both
times
so
far
were
less-than-encouraging
experiences.
1)
We
have
to
confirm
with
them
48
hours
in
advance,
which
wouldn't
be
a
problem,
except
that
all
they
do
is
tell
us
to
confirm
with
the
actual
company
hosting
the
sightseeing.
If
that's
the
case,
then
what's
the
point
of
Diamond
Head?
This
also
leads
to
some
confusion
because
when
we
call
to
confirm
with
the
sightseeing
business
itself
48
hours
in
advance,
we
get
head-scratching
because
normally
people
confirm
24
hours
ahead
of
time.
2)
Both
times
we
have
called,
they
provided
incorrect
information
or
were
unable
to
provide
information
at
all.
In
one
case
they
told
me
that
information
on
Google
Maps
was
wrong,
and
told
me
to
call
a
different
number.
The
clerk
at
that
sandwich
shop
knew
nothing
about
kayaking,
I
can
tell
you
that.
I
proceeded
to
then
call
the
correct
number
on
Google
Maps
and
everything
worked
out.
In
another
case,
I
asked
them
to
confirm
an
address
for
a
place
because
I
had
Google
Maps
open
and
something
looked
off,
to
which
the
response
was
"I
am
not
there,
so
I
wouldn't
know"
(direct
quotation).
Which
leads
me
to...
3)
They
are
rather
rude.
It's
not
just
one
particular
agent,
it's
a
pattern
now.
My
most
recent
experience
with
them
this
morning
involved
me
calling
from
the
starting
point
of
a
hike,
so
internet
connection
was
limited,
and
I
was
about
to
be
out
of
range
of
cellular
networks
completely.
I
needed
to
confirm
an
event
48
hours
in
advance.
They
asked
for
my
name,
which
I
spelled
out
for
them,
at
which
point
the
agent
quickly
said
that
there
was
no
such
record
and
that
I
need
to
confirm
with
my
travel
agency,
get
a
reservation
number,
and
call
back.
This
happened
in
all
of
about
10
seconds,
and
they
tried
to
hang
up,
I
managed
to
say
something
to
the
effect
of
"no,
no,
I
need
to
figure
this
out
now
because
I'll
be
out
of
cellular
range
soon"
before
they
could
hang
up.
I
asked
that
they
try
to
check
the
spelling
of
my
name,
they
said
that
they
already
closed
the
window
and
that
I
should
call
my
travel
agency.
They
once
again
tried
to
hang
up
(or
at
least
it
sounded
like
it)
but
this
time
I
said
that
we
should
re-spell
my
name
more
assertively.
They
re-tried
and
sure
enough
it
was
there.
They
very
quickly
said
"9:30
at
the
P*********"
and
when
I
asked
if
they
could
confirm
the
address,
they
said
"Check
with
your
hotel"
and
hung
up.
I
am
going
to
call
the
P*********
tomorrow
to
check-in,
but
the
rudeness,
lack
of
trivial
verification
of
information
(both
about
the
sightseeing
and
things
like
the
spelling
of
my
name),
and
the
constant
need
to
check
in
with
them
feels
like
there
is
no
point
to
them
being
part
of
the
process,
especially
given
that
everyone
else
here
has
been
very
nice
and
informative.”
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